Trusted Agent profile · West Bridgford

Rex Gooding West Bridgford reviews

4.3

★★★★★ Great

387 reviews across 3 platforms

4 Albert Road, West Bridgford, NG2 5GQ

Rex Gooding's office in West Bridgford, at 4 Albert Road, is rated 4.3 out of 5 across 387 reviews on three platforms, including 236 Google reviews rated 4.2.

Google logo

4.2 / 5

236

Reviews on Google

This office

Facebook logo

4.6 / 5

9

Reviews on Facebook

This office

Trustpilot logo

142

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.

5/5

Trustpilot

Esme brown was very friendly and…

Esme brown was very friendly and welcoming. Esme was professional and knowledgeable about the property. 10/10

Sharon · 31 March 2023

5/5

Google

Reah at Rex Gooding helped me and my family find the ideal home for us. She was very professional and helpful throughout the whole process. Many thanks!

Michelle · 21 August 2023

Agent replied · 16 June 2024

Thanks so much for taking the time to leave a review 🙏 …

5/5

Google

Great service, helpful right the way from viewing through to our move in. Rex Gooding continue to help with problems and queries with quick responses and helpful solutions

Dan · 22 July 2023

Agent replied · 16 June 2024

Thanks so much for taking the time to leave a review 🙏 …

5/5

Google

I had a great experience with Eryn. She was lovely and answered all my questions about the property. Highly recommend :)

Simran · 23 May 2025

5/5

Google

Friendly staff. Always quick to reply to queries and to respond to reports of problems e.g. when the cooker stopped working. I would recommend Rex Gooding Estate Agents to anyone wanting to rent a property (I have no experience of the sales side).PositiveResponsiveness, Quality, Professionalism

M · 17 June 2021

Agent replied · 16 June 2024

Thank you Mary 🙂 …

5/5

Google

Excellent. The lady that showed us around wasn't pushy and was there to answer any questions I had about the property.

Katie · 19 December 2023

Agent replied · 16 June 2024

Thanks so much for taking the time to leave a review 🙏 …

5/5

Google

Everyone has been very kind and helpful, we had a veiwing yesterday with Esme who was very lovely and made finding the property easy. Would definitely recommend.

Alex · 22 July 2023

Agent replied · 16 June 2024

Thanks so much for taking the time to leave a review 🙏 …

5/5

Google

We have been dealing with two members of staff, James and Emily, regularly through the change over of a tenant and their service and professionalism has been excellent.

Roger · 17 June 2023

Agent replied · 16 June 2024

Thanks for taking the time to leave us a review Roger, it is a pleasure to deal with you 😊 …

5/5

Trustpilot

Excellent Service and Advice

Rex Gooding provided reliable, accurate and honest advice from the initial valuation to completion of the sale. They were professional and personable when managing the sale of our family home, which included the production of marketing material and managing viewings and offers. They exceeded our expectations both in terms of price and service.

Ann · 30 November 2016

Agent replied · 16 June 2024

Thank you for taking the time to review our service Ann. We hope that you are enjoying your new home.

1/5

Trustpilot

Awful

Absolutely disgusted by behaviour of 3 different members of staff in the west bridgford branch. Extremely unhelpful and were mimicking me on the phone-Extremely sarcastic and ended the call in tears. Requested for an application that was then missed for a property myself and my partner wanted. So unprofessional.

SP · 4 October 2019

Agent replied · 16 June 2024

I am so sorry to read this. This is certainly not common practice for us, we are normally commended for our service in helping potential tenants. Can I ask which property you were applying for? Please do send me more detail and I can look into this. I can be contacted on chloe@rexgooding.com if you’d prefer. As update I have just spoken to my business partner who advises that he overheard the conversation. I am sorry you didn’t get the property you wanted but I now understand you never filled in an application form. Several other applications were received on this property straight after the viewing, as such the references have already been done and the letting agreed. As we did not have an application from yourself we were not able to put you forward. I am sorry if you feel the process was not explained to you but please let us know if you have anymore queries. Best wishes, Chloe

5/5

Google

Great experience, the agent I dealt with was incredibly helpful and did her upmost to find a place for me and my daughter's, couldn't ask for a better more supportive service. Thank youPositiveResponsiveness, Quality, Professionalism

Paul · 25 August 2022

Agent replied · 16 June 2024

Thank you so much for taking the time to leave a review 🙂 …

1/5

Trustpilot

Absolutely NO communication between…

Absolutely NO communication between Gooding and us

Beer · 9 August 2024

Agent replied · 24 August 2024

Sorry to read this. We aren’t aware of what this relates to. Can you please email me with more details so that can help?Best wishes,Chloe Gooding - chloe@rexgooding.com

5/5

Google

We have used the services of Rex Gooding to sell property twice over the past couple of years. We have always found them to be an extremely efficient and friendly firm to deal with, excellent all round in fact. We would have no hesitation in recommending them.

Lesley · 17 June 2020

Agent replied · 16 June 2024

Thank you for your kind email, we look forward to working with you again in the future. Best wishes all the team at Rex Gooding

5/5

Google

Recently got maintenance done. Really appreciate Jemmima's support. She keeps me updated and provides good service.

Jennifer · 17 February 2024

Agent replied · 16 June 2024

Thanks so much for taking the time to leave a review Jennifer. We have passed on your kind words to Jemmima. We look forward to continuing to support you 😊 …

5/5

Trustpilot

Brilliant!

Lucy was fantastic, she went above and beyond. Every single step of the move Lucy called and kept us up to date.Brilliant company, outstanding Lady.Thank you so much for making our stressful move so much easier.

Conrad · 6 January 2017

5/5

Google

Rex Gooding made my move to Nottingham very smooth - from arranging first viewing to moving in the house and even after the move, Jackie from Rex Gooding was always a phone call away! Awesome service!

Khalid · 17 June 2022

Agent replied · 16 June 2024

Thank you so much for taking the time to give us a review. Wishing you a very Happy Christmas 🙂 …

4/5

Google

Once I locked myself out that too on Sunday afternoon. They helped me to contact landlord and got all sorted out within half an hour.

Shashank · 17 June 2023

Agent replied · 16 June 2024

Thanks for taking the time to leave us a review 😊 …

1/5

Google

Moved into a rented property which had been "cleaned"it was filthy (have the pictures on arrival taken to prove) we then had a electrician out the next day to check electrics as this was apparently done before we moved in. Clearly it wasn't!!. The staff talk down to you and everything is i will call you back and you are forever chasing them. On leaving the property we cleaned thorughly but was then given photos of minor cleaning misses which we then had to pay additional as well as the carpet cleaning fee. Never again would i use this agents to let from!! I hope i can help others avoid letting from here too. As i wish i had read reviews beforehand.

Rebecca · 18 June 2019

1/5

Google

For those looking to rent a property off of Rex Gooding I wouldn't. I was a very good tenant, bills always paid on time, when moving out after 1 year and 8 months I had all the carpets cleaned as stated in contract. They then tried to take half of my deposit money to which they did I then raised a dispute with TDS due to me not agreeing with what had been said, yes it took a long time to go through but I won the case, its a shame I had to make a dispute as this would of all been resolved if Rex Gooding had just gave me back the money that was owed to me in the first place and took off only the amount that needed to be paid out and not for extra profit. The only money which was taken off in the end was the money that I had held my hands up to regarding what I had done whilst living in the property. I was very disappointed that Rex Gooding tried to take my hard earning money that was owed to me, they didn't even send me any photos of the work I had paid to get done even though I had asked for them more than once. Its a shame estate agents get so greedy when it comes to returning deposit money.

Hayley · 18 June 2019

1/5

Google

I've begging them to help me with renting a house and delive some information to the landlords but they never give me the chance to explain myself or communicate with landlords fir meNegativeProfessionalism

Alaa · 25 August 2022

Agent replied · 16 June 2024

We understand your frustration but unfortunately in this situation you didn’t meet the criteria for renting the property. We hope to be able to help you in the future. Best wishes.

5/5

Google

Fantastic response to issue with our oven, always find Rex Gooding to be efficient and staff are always polite & professional.

Margaret · 21 August 2023

Agent replied · 16 June 2024

Thanks so much for taking the time to leave a review 🙏 …

4/5

Google

Had a lock problem with garage door, which was sorted quickly. Thank you

Sean · 17 February 2024

Agent replied · 16 June 2024

Thanks for taking the time to leave us a review :)

1/5

Google

They never respect other times, I came with my boyfriend for viewing, and they told us that we were not on the list

Mihaela · 17 June 2023

Agent replied · 16 June 2024

As below

5/5

Google

Recently completed a very speedy and efficient purchase through Rex Gooding - excellent communication and service from all in Sales - would recommend!

Helena · 17 June 2023

Agent replied · 16 June 2024

Thank you so much Helena!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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