Trusted Agent profile Β· West Bridgford

Frank Innes West Bridgford reviews

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

417 reviews across 1 platform

10 Central Avenue, West Bridgford, NG2 5GR

Frank Innes's office in West Bridgford, at 10 Central Avenue, is rated 4.7 out of 5 across 417 reviews on 1 platform, including 417 Google reviews rated 4.7.

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4.7 / 5

417

Reviews on Google

This office

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Reviews

Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.

5/5

Google

The team was very helpful and friendly throughout the process, doing everything they could make the sale go through smoothly. Contact was easy and I never felt that I was waiting long for a question to be answered. Particular mention to Emma, who put a lot of extra effort into assisting with the sale and the process as a whole.

Robin Β· 7 July 2019

Agent replied Β· 6 July 2023

Thank you Robin for such a fantastic review, i will pass on your kind words to the entire team at the branch. Best wishes in all your endeavours. Kind Regards, Sarah

5/5

Google

The team at Frank Innes West Bridgford delivered an outstanding and professional service from start to finish. Tony Cotterill went above and beyond to provide much needed support and guidance. His knowledge of the local market is excellent. I would wholeheartedly recommend them.

Liv Β· 2 December 2022

Agent replied Β· 31 May 2023

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

4/5

Google

The team at Frank Innes ensured good communication and kept the sale process progressing, enabling the completion deadline to be met. Thank you to all.

Adelaide Β· 16 December 2025

Agent replied Β· 15 January 2026

"Thank you for the kind words about our team at Frank Innes! We strive to provide excellent communication and efficient service to meet our customers' needs. We appreciate your recognition and thank you for choosing us for your sale process." Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent service!! I have to say that I was extremely impressed by the level of service received by Eric and Sharon!! There were constant flow of updates throughout the whole purchasing experience / process with them!! Frank Innes were absolutely brilliant and I would highly recommend their services!! Thank you Eric and Sharon!!

Teodora Β· 6 July 2021

Agent replied Β· 6 July 2023

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Highly recommend Frank Innes. Great experience with them for purchasing a house. Great thanks to Harvey Dobb! They supply professional and effective service. They always get back to me on time with emails and calls.

Chenyang Β· 28 February 2025

5/5

Google

An excellent letting agents. Glen has been extremely helpful throughout our whole move with excellent communication and advice not just expected of an agent but above and beyond. Thanks for making our move 10x easier.

Skye Β· 5 July 2023

Agent replied Β· 26 July 2023

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

An excellent letting agents. Glen has been extremely helpful throughout our whole move with excellent communication and advice not just expected of an agent but above and beyond. Thanks for making our move 10x easier.

Joel Β· 30 June 2023

Agent replied Β· 6 July 2023

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Excellent service. After an initial email, an experienced local manager promptly visited to value the house. It was on the market very quickly and the first three people to view the house made an offer. I accepted one of the offers and things are now progressing nicely. All the staff I have dealt with have been professional, friendly and efficient.

David Β· 16 October 2024

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this amazing 5* review David. Kind regards Lucy, Customer Relations.

5/5

Google

Would recommend Frank Innes to anyone wanting to rent a property out. It was my first property to rent, Jessi helped every step of the way answering my questions and guiding me through the process. Found clients quickly and were very cost effective. Jessi was, and continues to be a superstar 🌟PositiveResponsiveness, Quality, Professionalism, Value

Daniel Β· 25 August 2020

Agent replied Β· 6 July 2023

Thank you for your glowing 5* review! I will make sure your kind words are forwarded to the local team. Best wishes, Scott @ Customer Relations

5/5

Google

I have recently used Richard Davidson for my mortgage. I had the mortgage offer through within 2 weeks. I am buying a new build so I need to exchange quickly. Thank you Richard, again you have found me a great mortgage so I can get the house I want (which I thought I couldn’t afford).

Helena Β· 6 July 2020

Agent replied Β· 6 July 2023

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

I have found Frank Innes estate agent to be efficient, helpful and very caring. Their offices in Nottingham offer great service. The West Bridgford office is served by Jessi Pabla and her team who are professional, sympathetic and give outstanding service with the interest of meeting their customer's home search needs at heart. Irene Moses.

Irene Β· 6 July 2020

Agent replied Β· 6 July 2023

Thank you for your 5* review and fantastic comments. Kind regards, Scott

5/5

Google

We had great service from Morgan Rees-Collier when we recently sold our flat. Morgan kept us up to date throughout, with at times, daily calls. Nothing was ever too much trouble she was always very upbeat and determined to get our sale through successfully. Cannot speak highly enough of the service we received from her.

Simon Β· 6 July 2020

Agent replied Β· 6 July 2023

Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott

5/5

Google

Jessi has been there for us every step of the way helping myself and my boyfriend find our first house together. The process was so professional yet friendly and we were updated throughout which was a welcome change from previous experiences. Thrilled to have Frank Innes by our side for our tenancy.PositiveResponsiveness, Quality, Professionalism

Lu Β· 25 August 2020

Agent replied Β· 6 July 2023

Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Frank Innes Estate were really helpful. They were very understanding and cooperative and most importantly patient. Georgia, especially, was very very helpful and I'm very thankful for her help as she was very patient with me and offered me the best solutions for the most difficult situations.PositiveResponsiveness, Professionalism

Taiba Β· 25 August 2021

Agent replied Β· 6 July 2023

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Jade was incredibly helpful and supportive throughout the process. She was friendly and helpful and a pleasure to speak to - she really took the time to get a feel for what we needed and help us out. Would definitely recommend her!

Joe Β· 6 July 2022

Agent replied Β· 6 July 2023

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

I have recently been dealing with Frank Innes and they have been great through the whole process of moving back to Nottingham. The Agent who I was dealing with Jessi was fantastic and always got back to me in a great amount of time whenever I had a question to ask.PositiveQuality

Caden Β· 25 August 2020

Agent replied Β· 6 July 2023

Hi Caden. Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy

5/5

Google

Jess has always dealt with our property with upmost professionalism, always gives 100% dedication to whatever is required by her. Very pleased with how she manages our property and our tenants, more than satisfied with the level of service she gives us. Would highly recommend Jess and Frank Innes Letting.

Brian Β· 6 July 2020

Agent replied Β· 6 July 2023

Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott

5/5

Google

Sharon Walker and her team were excellent and really helpful in our move. We were nervous first time buyers but we spoke weekly after the sale was agreed for updates which helped reassure us. Really happy with the service provided by her Thanks SharronPositiveResponsiveness, Professionalism

Rishi Β· 25 August 2021

Agent replied Β· 6 July 2023

Thank you for your brilliant 5* review and thank you for your kind comments. Best wishes, Lucy, Customer Relations.

5/5

Google

I couldn’t recommend the friendly and professional staff at this branch more highly. Sharon especially, and Kim, Faye and Tony all kept us updated at all times during our house sale. Sharon was easy to deal with and her advice was second to none during a very stressful time. Thank you all so much.

Gemma Β· 7 July 2018

Agent replied Β· 6 July 2023

Hi Gemma, thank you for taking the time to leave your excellent 5 star review of the great service you received from our dedicated Frank Innes team in West Bridgford. It is great to read that they kept you updated at all times, offered great advice and were very friendly and professional. Kind regards, Emma.

5/5

Google

These folks helped me every step of the way. Every worry. Every delay. Everything was handled efficiently and easily. I've rented a few times in Nottingham. I will only ever try to rent with them again.

Nicole Β· 8 November 2022

Agent replied Β· 6 July 2023

Thank you so much for your kind words! - Best Wishes, Scott @ Customer Relations

5/5

Google

Just wanted to say how fantastic Sharon was during the whole process of buying a house. She was fantastic at communicating between us, the sellers and our solicitors and made everything so much easier in particular helping us when things would snag with the solicitors. Again, thanks for all your help Sharon.

Nick Β· 7 July 2019

Agent replied Β· 6 July 2023

Thank you Nick for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma

5/5

Google

Morgan was both persistent and patient in managing the sale of my flat which was very protracted due to technical matters on the lease. I was very grateful for her careful management of the sale which nearly fell through but in the end was successful.

Georgina Β· 6 July 2021

Agent replied Β· 6 July 2023

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Frank Innes West Bridgford have been really helpful with our property search. In particular Sharon Walker at this office. Her local knowledge and the time spent helping us is really appreciated, we contacted many agents locally but this company is the only one that’s stayed in touch. Thank you.

David Β· 6 July 2020

Agent replied Β· 6 July 2023

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

5/5

Google

From the moment of initial enquiry less than a week ago through to placing a holding deposit on our perfect flat, Jess has been fantastic with helping us understand more about the property we're interested in and been very responsive in sorting out all the arrangements, viewings and documents!

Rob Β· 6 July 2020

Agent replied Β· 6 July 2023

Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.

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