Trusted Agent profile
★★★★★
435 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, West Berkshire RG19 3HP
Chancellors's West Berkshire office at 56 The Broadway is rated 4.6 out of 5 across 435 reviews on two platforms, including 259 Google reviews rated 4.7. The 176 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
5/5
GoogleThe agent was very attentive and explained everything perfectly. Great service.
Hi Thiago, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe found Amy to be very polite and professional,we were supplied with all information we needed.
Hi Fred, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe have been using Chancellors to sell our house and so far they have been excellent, Giles not only came and valued our house but was there for all viewings too. Other agents we had previously used seemed to send various different people round to attend to viewings, some that hadn't even been in our house before! It's been great having Giles at every step and fingers crossed all goes well with our purchase through them too. So far so good! Keep up the good work, we have been vey impressed :-)
1/5
GoogleCompletely untrustworthy and misleading - say one thing to your face to get you into a contract just to con you out of your hard earned money. Avoid.
Hi Thomas, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleWe have found a wonderful house thanks to Lauren Moorcroft!!! She was very professional and always keep me posted on any news... I will definetly want to rent another house with her!
5/5
GoogleI have recently moved into a new rental property arranged by Chancellors and cannot recommend them enough. At the time of looking, I was in contact with a large number of Estate Agents around the Newbury and Thatcham area, and they all seemed very indifferent towards tenants. Chancellors however were not and had the best selection of properties and were always in contact advising of newly available properties and following up on previous conversations; they never missed a beat! In particular, Lauren Moorcroft of the Thatcham branch was fantastic! She made me feel she had a real and genuine interest in helping me find the right rental property, was attentive, helpful and enthusiastic to the end. Thanks again Lauren! If you're looking to rent in Thatcham, do yourself a favour, contact Lauren (or Ben if you're looking in Newbury), you won't be disappointed.
5/5
GoogleWe had a great experience with Chancellors when we sold our house in early 2014. We used Chancellors to sell our house and Chancellors were also the agent for the house that we bought so we experienced both buying and selling with the agent. From a selling perspective, I felt that Chancellors provided a well researched and thought out valuation based on the high volume of sales they have around Thatcham and a good aprasal of our property. I also felt they new to whom it should be marketed. Chancellors also provided the services of a local professional photographer who was excellent in ensuring that the photographs represented the house in a good light. The experience was just as positive from a buying perspective. Once offers have been accepted and chains closed Chancellors pass you onto a case manger which we found useful. their remit is to ensure that the solicitors move things along and act as an intermediary. This is largely to ensure that the sale goes through to get a commission but it also helps buyers and sellers. I'd have no hesitation is recommending the team in Thatcham.
5/5
GoogleWe found Chancellors a great asset when selling our home. They performed excellently on levels throughout the process and kept us well informed. Once our property was marketed we started to have good quality viewings more or less straight away. We found their overall knowledge on the locality excellent when dealing with perspective buyers in particular informing buyers on local schools and amenities. We'd personally recommend "Georgina" who was fantastic from beginning to end who exceeded our expectations I wouldn't hesitate in recommending the Thatcham branch of Chancellors.
5/5
GoogleGreat service, always willing to answer your questions and queries. Friendly and personable too.
Thank you for leaving us this great review Matthew, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleKept me informed with house sale and have used for renting would use again
Thank you for leaving us this great review Ashley, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleExcellent experience, very professional. Nice and kind person 😊. Highly recommended 👌 …
Thank you Izabela for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleZero help in getting a broken fence sorted out - shifted from pillar to post Update: 5 months on and still this problem as not been sorted. Stuck with Thameside property management who deal on behalf of chancellors.
Hi Nick, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleMany thanks to Craig Moore and the team at Chancellors Thatcham, very smooth process for selling, excellent communication throughout. A great service that I would highly recommend :-)
5/5
GoogleThis is the second house I've sold through the Thatcham branch of Chancellors and once again they surpassed themselves! Everyone I dealt with in the office from the intial enquiry regarding marketing through to completion was dealt with very efficiently and I was kept informed every step of the way. Their rates were extremely competitive and Luke, Giles and Georgina really did a great job and made the process stress-free. Thank you so much. Kevin C.
5/5
GooglePrompt responses to enquiries and kept in contact. Professional and courteous.
Thank you Sue for giving our Thatcham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleI have recently marketed and sold my house through Chancellors in Thatcham. The service from the staff at Chancellors, in particular Giles Mitchell has been truly outstanding.
5/5
Googlechancellors were very friendly, informative and helpful.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe brought our house through Chancellors a few years ago and when deciding to sell we initially instructed a different agent. Our property was on the market for 3½ months and at this point we instructed Chancellors and our property was sold at full asking price in less than a week. The staff are friendly, approachable and incredibly helpful and have never left us thinking anything was too much trouble. Highly recommended!
5/5
GoogleFriendly staff. I'm satisfied with their assistance.
Thank you Gabriel for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent communication and pleasant knowledgable viewing staff
Thank you D K for giving our Thatcham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleGreat reception and supportive
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleGreat, highly professional services.
Thank you for this wonderful review Olga. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleLauren Moorcroft, Helpful, friendly.
Hi Chase, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleOverall good experience Chancellors
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's West Berkshire office has 435 reviews across two platforms: 259 on Google, 176 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chancellors Thatcham is rated 4.6 out of 5 across all 435 reviews, and 4.7 out of 5 on Google from 259 reviews, checked 9 October 2026.
Chancellors Thatcham, 56 The Broadway, Thatcham, RG19 3HP, West Berkshire RG19 3HP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
