Trusted Agent profile
★★★★★
435 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, West Berkshire RG19 3HP
Chancellors's West Berkshire office at 56 The Broadway is rated 4.6 out of 5 across 435 reviews on two platforms, including 259 Google reviews rated 4.7. The 176 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
5/5
GoogleLauren in the Thatcham branch was amazing. Especially on the day when picked up our Keys, when a error in from the reference checkers she went out of her way and bent over backwards and even stayed a little bit late to ensure we got the keys that day! fantastic service throughout the whole process, giving us all the information we need, and answering any questions we had.
5/5
GoogleI had great experience, she was very open , honest and she has good customer service. She has good communication,
1/5
GoogleUtterly awful - incorrect information supplied and when questioned received further incorrect information which degenerated into receiving insults from the office manager. Naturally, responsibility was tried to be foistered on others. Complaints to the head office were not well managed. Thankfully, we have had alternative experience at another branch of Chancellors that was very favourable.
5/5
GoogleHappy to recommend Chancellors and indeed Giles. Great communication all the way through. Securing an excellent price and a good deal of interest in our property. Both on the buying and selling side there was flexibility and adaptation to our needs as busy working family with small children.
5/5
TrustpilotEthan was lovely and very helpful.
Rating only, no written review.
5/5
TrustpilotHe was great.
1/5
TrustpilotShysters.
5/5
GoogleMaxine from the Thatcham branch has helped me find a house recently - she was excellent at getting back to me and EXTREMELY efficient. I would recommend anyone who is looking to rent a property to contact Maxine. Natasha
5/5
GoogleVery polite, extremely helpful
5/5
GoogleVery happy with the service received from all in the Thatcham branch whilst selling our house. We had a few issues along the way but always sorted out swiftly by the staff and would strongly recommend them.
5/5
TrustpilotGreat service
Rating only, no written review.
Thankyou for your review. We appreciate your kind words.
5/5
TrustpilotJulia was fantastic
Rating only, no written review.
Thankyou for your review. We appreciate your kind words.
5/5
TrustpilotStaff are very helpful and friendly.
Rating only, no written review.
We're glad you enjoyed your experience. We appreciate your feedback.
5/5
GoogleBeing a first time buyer I was new to the process however Craig at chancellors made the experience simple and always kept me up to date.
5/5
GoogleSold my flat in Thatcham with Chancellors. Great service start to finish. Particularly good service from Craig in the Thatcham branch. Highly recommended!
5/5
GoogleBrilliant Service Our house was sold within weeks and at the full asking price. The staff were very friendly and helpful. Georgina we love you!!!
5/5
TrustpilotWent above any beyond!
Rating only, no written review.
4/5
Googlegreat service, good communication throughout and timely, lots of help - buying again through them immediately they were that good
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to give us a 5-star review! We truly appreciate your feedback and are thrilled that you had a positive experience with Chancellors Estate Agents. We hope to work with you again in the future!
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to give us a 5-star review! We truly appreciate your feedback and are thrilled that you had a positive experience with Chancellors Estate Agents. We hope to work with you again in the future!
5/5
GoogleRating only, no written review.
Thank you for your 5-star review! We are delighted to hear that you had a great experience with us and that you were satisfied with the service we provided. If you need any further assistance, please do not hesitate to contact us. We appreciate your feedback!
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to give us a 5-star review! We truly appreciate your feedback and are thrilled that you had a positive experience with Chancellors Estate Agents. We hope to work with you again in the future!
5/5
GoogleRating only, no written review.
Thank you for your 5-star review! We are delighted to hear that you had a great experience with us and that you were satisfied with the service we provided. If you need any further assistance, please do not hesitate to contact us. We appreciate your feedback!
4/5
GoogleRating only, no written review.
Thank you Kimberley for rating us 4 stars! We appreciate your feedback and would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's West Berkshire office has 435 reviews across two platforms: 259 on Google, 176 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chancellors Thatcham is rated 4.6 out of 5 across all 435 reviews, and 4.7 out of 5 on Google from 259 reviews, checked 9 October 2026.
Chancellors Thatcham, 56 The Broadway, Thatcham, RG19 3HP, West Berkshire RG19 3HP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.