Ellis & Co Wembley reviews

★★★★★ 1/5

Google

Absolutely disgraceful. Me and Leina (previous review) dumped into Flat 307, Ramsey House, right by Wembley Central Station, and what I walked into was nothing short of a health hazard. The place was crawling with cockroaches from day one. When I raised the issue, the agency just shrugged it off. Their excuse? “The previous tenant didn’t mention anything.” Total nonsense. For two whole months I lived in filth. The kitchen was unusable, roaches everywhere, on the counters, in drawers, crawling around like they owned the place. I couldn’t cook a single proper meal and had to waste money eating out daily, all because of their negligence. Then came the final insult. After we decided to leave, they hit us with a £250 “move-out fee”, for what? No explanation, no justification. Just a random charge to squeeze more out of us. And to make matters worse, they had the nerve to charge £50 a month just because I had a dog, something that may very well be illegal under current tenancy laws. And the people behind this? Jebin and Jatin, rude, useless, and completely unaccountable. Zero professionalism, zero integrity. They offered no help, no solutions, just empty words and smug indifference. This agency is predatory. They take your money, dump you in disgusting conditions, and then charge you more to escape. Avoid them like the plague. I wouldn’t recommend them to my worst enemy. AVOID THIS PLACE IF YOU WANT TO HAVE PEACE!!!!

Gui · 30 August 2025

★★★★★ 1/5

Google

They are not even responding or acknowledging the emails sent to them. I am chasing them from 14+ days. Poor service!

Block · 7 April 2026

★★★★★ 5/5

Google

I have known Vinnay long time and always helps me find a rental property. He has many contacts and always finds a way to do things. Please go directly to him only. There is not many people like him as an agent. He actually cares unlike other agents. All the best Vinnay. Thanks again.

Rita · 29 October 2024

★★★★★ 2/5

Google

The worst letting agent experience we’ve had. Our agent was extremely non-responsive. For every 3 times we tried to get in touch with him, he responded once. In an email if we asked 3 questions, he would respond to one and ignore the rest. We had to chase him to get a contract sent with less than 14 days left to move in. It’s been 9 days since moving into the property and we are yet to receive the inventory list. On the day of moving, after collecting the keys and reaching the property we found that they forget to add the parking fob. This should have been checked in advance but this ruined our moving in experience. Hopefully we have a better experience with the team managing the property but don’t recommend the letting agents.

Vandita · 1 August 2025

★★★★★ 5/5

Google

Ravi was excellent in assisting us with our sale. I initially engaged a competitor agent on the promise of a high price. This turned out to be a utter waste of time and false promises. I went to Ravi he came with actual comparable evidence and went on the market at the correct price which got me offers within 10 days in this market. We have now exchanged contracts and I am extremely happy. I would advise anyone thinking of selling use his advice, he will help you get to where you want with straight talking honest advice.

Jagdish · 19 April 2023

★★★★★ 5/5

Google

Fantastic agency .i really recommend Ronit theree

Zeeshan · 9 May 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Ronit Suryakumar as my letting agent, and I couldn't be more pleased with the experience. From start to finish, Ronit was professional, responsive, and incredibly helpful. He took the time to … More

Kailash · 8 April 2025

★★★★★ 5/5

Google

As a landlord this is the first year Ellis & Co have renewed my tenancy agreement. I was contacted by Simina 2 months in advance of the tenancy coming to an end, she had already reached out to the tenants confirming if they wished to renew then approached me to see if I would like to accept. Upon my acceptance, she turned around the renewal in less then 24 hours. Really pleased to have worked with her & very professional.

S · 15 March 2023

★★★★★ 5/5

Google

Parash has been amazing in helping me secure a flat. He was patient, polite and helpful at every stage of the process. He was able to find a property that met my requirements. He truly went above and beyond to make the process as smooth as possible and was at the end of a phone anytime I needed help. After one month of no luck with other estate agents, I can confidently say that Parash has restored my faith in the profession!

Kalyanraj · 15 March 2023

★★★★★ 5/5

Google

I have been using Ellis & Co for the last 7 years to manage my property. The experience from day one has been seamless and the day to day pressures are handled by them. They are quick and efficient with any issues that arise. Their new ticket logging system makes communication fast and I always know what state my query is at. A special mention for Simina who proactively makes the tenancy renewal process so easy for me. She takes the stress away each year and is always available when needed. The whole team in general at the branch provide a great service and I am thankful for their expertise and guidance. A credit to the industry.

Bimal · 15 March 2023

★★★★★ 5/5

Google

Thanks Saumil & Krupesh ! I am very happy with their service. They are very professional and responsive. Amazing service. Thank you Ellis and CoPositiveResponsiveness, Quality, Professionalism, Value

Cristinco · 27 June 2024

★★★★★ 5/5

Google

Thank you Adithya for the 1BHK flat. Thank you so much Saumil. I highly recommend Saumil for his exceptional service and professionalism. The communication was excellent. I was particularly impressed with his friendly & approachable demeanour. Quick response times to my queries. Smooth handover of the property. Overall, I am extremely happy. 5 star! to Saumil

Nimisha · 3 September 2024

★★★★★ 5/5

Google

I was helped in a house purchase by Parash, and he stayed on top of everything helping lead to a successful outcome

Mawunyo · 16 March 2026

★★★★★ 5/5

Google

I was looking for my perfect home for my family and working with akshat ( Elis n co Wembley) . He helped me a lot to find my perfect home with great location as I mentioned to him. he responded very well even he was on holiday he replied if I struggled somewhere during filling forms or documents.In addition, He guided and support from start to finish...I really really appreciate his hard work and behavior towards his customer..Highly recommend,👍

Henil · 17 July 2025

★★★★★ 3/5

Trustpilot

Ellis & Co Wembley feedback

I wouldn't recommend renting through Ellis & Co. The viewing etc are often good and the some of their staff is great. My experience has been that they often disregard or contradict their own previous communications. Ellis & Co often overlook complaints unless being chased upon and provide inconsistent information to landlords and tenants, which can be quite contradictory. While I prefer not to name individuals publicly, I’m open to sharing specific details if contacted directly by the company. Overall my rating is 3 and below because they fail to listen.

Maneesh · 1 July 2025

★★★★★ 4/5

Google

Very professional and smooth process of moving. The team are very helpful and friendly. We have a really good experience but especially thank to Jay and Catalin who companies us during the whole process

Paola · 30 January 2024

★★★★★ 5/5

Google

“I had an amazing experience with the Ellis and co with the Ronit .The customer service was outstanding, and he is very polite and kind .he always answered our call and message . I was so pleased with the service I received from the Ronit . They went above and beyond to help me find the perfect home for us . Thank you indeed for helping us Ronit . I am recommending to Ellis and co for letting specially with the Ronit . Thank you so much .

Patel · 29 June 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this estate agency. I had an appointment booked to view a property, and I even finished work early to make it on time.also my Husband closed his shop early. When I arrived at the property, no one was there to meet me. I waited for about half an hour and I called them two times first call they said my colleague called in two minutes after that no one called me I called again they said wait there and go press the ball no one open for me . eventually had to call the agency, only to be told that the tenants had not allowed the viewing. This information should have been confirmed and communicated to me before the appointment time. It's completely unacceptable to let someone go out of their way, especially in my condition, as I am nine months pregnant, without any notice or update. We have west of specially one hour.

Rathod · 28 June 2025

★★★★★ 5/5

Google

would recommend ellis and co if you are looking for easy and smooth tenancies. thank you aditya

Gadhavi · 6 April 2026

★★★★★ 5/5

Google

Ronit has been an outstanding letting agent from start to finish. He made the entire rental process smooth and stress-free, ensuring we found the perfect tenants quickly. His professionalism and attention to detail are second to none!

Nayna · 17 April 2025

★★★★★ 5/5

Google

Akshat was professional and proactive throughout the process. He put in a genuine effort and communicated well. I'd be happy to work with him again in the future.

Revathy · 25 July 2025

★★★★★ 5/5

Google

My flat sale was long and complex but Vinnay at Ellis was on hand and helpful throughout.

Sejal · 30 March 2026

★★★★★ 5/5

Google

Ellis and co have helped us got our First property. Parash has been very responsive and has acted very professional throughout the whole journey. I recommend his service to buy or sell your property.

Vandana · 15 May 2025

★★★★★ 5/5

Google

Ellis & Co. provided exceptional service from start to finish. Ronit was incredibly professional, knowledgeable, and made the entire process smooth and stress-free. Highly recommend this agency for anyone looking for reliable and friendly support!

DizzyEyes · 14 April 2025