Every review we hold for the Wembley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVinnay has helped me sell a rental i had last year and this year he has helped sell my own property. Both times he has communicated well and made sure to get the best deal possible. Excellent service all round.
Ravi · 13 February 2026
Agent replied · 13 April 2026
We genuinely admire your kind words about Vinnay’s excellent service and effective communication in securing the best deals for your properties.
★★★★★ 1/5
GoogleI was a tenant for one year with Ellis and Co and I was quite unhappy with the level of service I received from them. First of all, they charged me a holding deposit of £360 pounds that they never returned to me. I am very happy the Tenant Fees Act is now in place to avoid such extortionate fees. The flat had multiple issues, but Ellis and Co was very slow to address them, and about half of these issues were still unresolved when I left one year later. When I asked them whether this is a managed tenancy, they said it wasn't, although clearly they were collecting the rent and organising the repairs. They clearly didn't want to take responsibility for anything. When it was time for me to leave, they were arranging visits for potential tenants without informing us in advance. They would sometimes turn up in the middle of the day or in the evening with a batch of two or three potential tenants, leaving me very little time to change and do a bit of tidying up and cleaning. The staff is friendly, but this just masks carelessness and lack of professionalism. I definitely not recommend them, and if you are a tenant you might want to search for a different letting agent. You have been warned. EDIT 15 Oct 2019 following response by the owner 1. The letting agency collected the rent, organised repairs and otherwise managed the tenancy. I never had any contact with the landlord whatsoever. Maybe the letting agent doesn't call that a managed tenancy, but for all intent and purpose it was. It looks like the letting agency just doesn't want to take responsibility. 2. Regarding visits after I gave my notice, here is what happened in detail. For the first batch of visits, I have indeed been notified in due time. For the second batch, there has been a misunderstanding over the date (maybe from my side, maybe from the "negotiator" side, who knows). After that, there had been three other visit batches for which I received no notice whatsoever. The "negotiator" would just turn up unannounced with some people, mumbling some vague apologies that "the office should have notified me". 3. The £360 charge has been referred to as "reservation deposit", I still have the email from Ellis & Co dated 28 July 2018 where this is mentioned. So there is no misunderstanding from my part. I note that the response doesn't address the issue of repairs and maintenance, as indeed when I left the following were still pending: - Mould in around the bath tub lining (this had been partially fixed by a contractor at the beginning of the tenancy, but he did a very poor job and the mould obviously came back) - Extractor fan not working for the bathroom and kitchen, which have been notified one year before and reminded many times in the interim (this would probably explain the mould in the bathroom) - Three out of four light bulbs not working in the bathroom (these were custom light bulbs that I couldn't replace on my own) - The safety switch for the dishwasher is jammed and has never been replaced despite my notification; since those switches are now mandated from a health and safety point of view, this switch is clearly not doing its job.
Fabrice · 27 March 2020
Agent replied
Dear Fabrice thanks for your message. As previously advised to you on several occasions by our office your landlord has a rent collection service with ourselves. This in simple terms means though we collect the rent the landlord is responsible for all maintenance issues. This is indicated in the tenancy contract you signed and verbally explained to you several times. As far as appointments are concerned all were made in dialogue with yourself so am surprised at your comments. The negotiators have further added that you mis-understood the dates of the appointments hence your surprise at people turning up unannounced. The £360 charge was the administration charge which all tenants use to pay and was clearly explained to you but once again you Mis-understood. So in short the issues have all arisen because you have mis-understood things rather then short falls in our service. Wishing you all the best Ellis & Co Wembley
★★★★★ 1/5
GoogleI was a tenant for one year with Ellis and Co and I was quite unhappy with the level of service I received from them.
First of all, they charged me a holding deposit of £360 pounds that they never returned to me. I am very happy the Tenant Fees Act is now in place to avoid such extortionate fees.
The flat had multiple issues, but Ellis and Co was very slow to address them, and about half of these issues were still unresolved when I left one year later. When I asked them whether this is a managed tenancy, they said it wasn't, although clearly they were collecting the rent and organising the repairs. They clearly didn't want to take responsibility for anything.
When it was time for me to leave, they were arranging visits for potential tenants without informing us in advance. They would sometimes turn up in the middle of the day or in the evening with a batch of two or three potential tenants, leaving me very little time to change and do a bit of tidying up and cleaning.
The staff is friendly, but this just masks carelessness and lack of professionalism.
I definitely not recommend them, and if you are a tenant you might want to search for a different letting agent. You have been warned.
EDIT 15 Oct 2019 following response by the owner
1. The letting agency collected the rent, organised repairs and otherwise managed the tenancy. I never had any contact with the landlord whatsoever. Maybe the letting agent doesn't call that a managed tenancy, but for all intent and purpose it was. It looks like the letting agency just doesn't want to take responsibility.
2. Regarding visits after I gave my notice, here is what happened in detail. For the first batch of visits, I have indeed been notified in due time. For the second batch, there has been a misunderstanding over the date (maybe from my side, maybe from the "negotiator" side, who knows). After that, there had been three other visit batches for which I received no notice whatsoever. The "negotiator" would just turn up unannounced with some people, mumbling some vague apologies that "the office should have notified me".
3. The £360 charge has been referred to as "reservation deposit", I still have the email from Ellis & Co dated 28 July 2018 where this is mentioned. So there is no misunderstanding from my part.
I note that the response doesn't address the issue of repairs and maintenance, as indeed when I left the following were still pending:
- Mould in around the bath tub lining (this had been partially fixed by a contractor at the beginning of the tenancy, but he did a very poor job and the mould obviously came back)
- Extractor fan not working for the bathroom and kitchen, which have been notified one year before and reminded many times in the interim (this would probably explain the mould in the bathroom)
- Three out of four light bulbs not working in the bathroom (these were custom light bulbs that I couldn't replace on my own)
- The safety switch for the dishwasher is jammed and has never been replaced despite my notification; since those switches are now mandated from a health and safety point of view, this switch is clearly not doing its job.
Fabrice · 15 March 2020
Agent replied
Dear Fabrice thanks for your message. As previously advised to you on several occasions by our office your landlord has a rent collection service with ourselves. This in simple terms means though we collect the rent the landlord is responsible for all maintenance issues. This is indicated in the tenancy contract you signed and verbally explained to you several times. As far as appointments are concerned all were made in dialogue with yourself so am surprised at your comments. The negotiators have further added that you mis-understood the dates of the appointments hence your surprise at people turning up unannounced.
The £360 charge was the administration charge which all tenants use to pay and was clearly explained to you but once again you Mis-understood.
So in short the issues have all arisen because you have mis-understood things rather then short falls in our service.
Wishing you all the best
Ellis & Co Wembley
★★★★★ 5/5
GoogleGreat service from Ravi and his team for selling my property in Wembley. They wasn't the cheapest agent however I found their services to be very good, communication was good and ultimately they got the property sold.
Their social media improvement is really impressive also
Dhruv · 22 July 2025
★★★★★ 5/5
GoogleThe staff at Ellis & Co are professional, respectful, and caring, with Ravi standing out as an exceptional example. His outstanding customer service sets a high standard, and I wish more people in this country could emulate his approach. I wholeheartedly recommend Ellis & Co to anyone looking to sell or buy a property. Their commitment and attentiveness to your needs ensure you will not be disappointed! Thank you for all your hard efforts everyone!!
Venessa · 31 January 2025
Agent replied · 11 February 2025
Dear Vanessa,
We appreciate you taking the time to leave a reply on our services and glad to hear Ravi who is our most senior staff was helpful.
Regards
Ellis and Co
★★★★★ 5/5
Google5 stars for Vinnay who sold our house when we had struggled to sell and put in a great deal of effort and was there to support throughout. We are very grateful for his help.
Maeve · 13 March 2026
Agent replied · 13 April 2026
We're glad to hear Vinnay’s great effort and support made a difference in selling your house. Thank you for sharing your positive experience.
★★★★★ 5/5
GoogleI would like to put a review on the wembley branch. The staff was very late in replying to me but Vinnay who is new to the agency I think literally took care of me soon as I entered the office and even managed to courtesly take me to a viewing in his car to a viewing. Very active employee who helps people. I will make sure your my first point of contact. Thanks Vinnay.
Kirit · 28 April 2024
★★★★★ 1/5
GoogleWouldn't let Ellis & Co manage my property.
I can only agree with what Mr Williams has stated, I am a resident of this particular road and have been for more than 10 years, everyone knows each other by a first name basis and we had a great great community bond, however due to the tenants that Ellis and co have put into this particular property this has shattered the community atmosphere.
I am sure Ellis and Co are aware of the residential frustration caused by these tenets and have not once shown up to apologized or to resolve things for us. There is a petition that will be released to show our frustration towards yourself.
I understand people would want to have a party on the weekends, special occasions etc but everyday is ridiculous.
Spilling out onto the main road, sitting on peoples front gardens, shouting loudly all night (10pm-6am)
heavily intoxicated, trashing the road.
Recently a neighbor's car was damaged due to the tenets that Ellis and co have inserted into the property,
These tenets have been a nightmare to live around, Honestly Ellis and co should vet there tenets and also look at the area they are insetting these tenets.
I don't think this is the case and honestly Ellis and Co should think about residents that had to live with these nightmare of tenets.
I don't normally leave a review on local businesses however I have taken my time out to leave a honest review of my experience and need the local residents of wembley to be aware of such a shady business that is operating.
Miral · 5 June 2019
Agent replied
Dear Ms. Patel, as explained to Mr. Williams, we have been actively trying to get these tenants out but as you are not aware the process is a long one. this country does not allow an agent/landlord just to kick people out. If you wish to raise a petition i suggest you raise one against the government who allow this sort of thing to happen. They make the laws and it's people like you and me that have to live by them!
However the good news is the abusive tenant is out and we are in the process of getting the property rectified and getting your community back to the way it was!
We are obviously regretful what tenants behaved like and are apologetic that they have caused disruption in the community which was never our intention. However we rent to this organisation on more than one property and in the 5 years we have been dealing with them this is the first time we have had an issue. Saying that it does not make it right.
Again our apologies!
Regards
Deepak Mehta
02089001919
★★★★★ 5/5
GoogleGreat service provided by Ellis&Co and especially Akshat.
He showed me a property, helped me through paperwork’s and references process patiently.
I have finally got the keys within 6 days since entering this office.
Great service, friendly and welcoming staff. Thanks Akshat!
Alahan · 5 August 2025
★★★★★ 1/5
GoogleWouldn't let Ellis & Co manage my property. I can only agree with what Mr Williams has stated, I am a resident of this particular road and have been for more than 10 years, everyone knows each other by a first name basis and we had a great great community bond, however due to the tenants that Ellis and co have put into this particular property this has shattered the community atmosphere. I am sure Ellis and Co are aware of the residential frustration caused by these tenets and have not once shown up to apologized or to resolve things for us. There is a petition that will be released to show our frustration towards yourself. I understand people would want to have a party on the weekends, special occasions etc but everyday is ridiculous. Spilling out onto the main road, sitting on peoples front gardens, shouting loudly all night (10pm-6am) heavily intoxicated, trashing the road. Recently a neighbor's car was damaged due to the tenets that Ellis and co have inserted into the property, These tenets have been a nightmare to live around, Honestly Ellis and co should vet there tenets and also look at the area they are insetting these tenets. I don't think this is the case and honestly Ellis and Co should think about residents that had to live with these nightmare of tenets. I don't normally leave a review on local businesses however I have taken my time out to leave a honest review of my experience and need the local residents of wembley to be aware of such a shady business that is operating.
Miral · 28 March 2019
Agent replied
Dear Ms. Patel, as explained to Mr. Williams, we have been actively trying to get these tenants out but as you are not aware the process is a long one. this country does not allow an agent/landlord just to kick people out. If you wish to raise a petition i suggest you raise one against the government who allow this sort of thing to happen. They make the laws and it's people like you and me that have to live by them! However the good news is the abusive tenant is out and we are in the process of getting the property rectified and getting your community back to the way it was! We are obviously regretful what tenants behaved like and are apologetic that they have caused disruption in the community which was never our intention. However we rent to this organisation on more than one property and in the 5 years we have been dealing with them this is the first time we have had an issue. Saying that it does not make it right. Again our apologies! Regards Deepak Mehta 02089001919
★★★★★ 1/5
GoogleBaffling administration from such a built up organization, there isn't justification for leasing your property to such an irritation occupier and as a result making the local residence suffer. I am a working class family man and I don't value staying alert throughout the night because of these occupiers. It is a disgrace that you wouldn't mediate and instructed your occupiers on the most proficient attitude to be adjusted yet you couldn't as you never gone to the property? As a letting specialist you should hold your heads in disgrace and concede because of your carelessness you have shown. With respect to your other reaction I can see that you have expressed that you will resolve the repairs of the property, anyway I can affirm this is mistaken data. Deepak kindly don't attempt and trick the public that your foundation is repairing the house for the landowner. This is false data. What is respectable data that you can get direct I recommend, going by the street that you housed these people and inquire as to whether there is any hatred towards Ellis and co, I am certain you would find your answer. At long last you expressed in another reaction you worked with this 'association beforehand and has no issues' no with standing the proprietor gave you the property to let out, they have an agreement with you, you are responsible. You let it out you deal with it. On the off chance that you might want to get in touch with me to examine things additionally please visit the private street that has every one of these issues and request to speak to me.
Rajab · 28 March 2019
Agent replied
Dear Mr Akhtar, Firstly, we have already apologised enough times for a situation that was not actually within our control. Secondly, we do not need your advice on how to do our jobs, we manage a very large portfolio of properties and we can confidently say that our landlords are happy with our service, as you can see from the other 100+ Google reviews. What is disgraceful is the fact that yourself and some other residents on your road are purposely trying to harm our reputation without knowing all the facts and all the circumstances of this tenancy. I’m not quite sure what gives you the right to claim that we are tricking the public in saying that we are organising the refurbishment of the house for the landlord, but I would like to request you to refrain from making such accusations and to get your facts right. The public should also be informed that this was a 3 year tenancy (it started in April 2015) and regular inspections were carried out during the first two years. We only started having issues with the residents in the last 10-12 months and we were not able to get access into the property since then. The police were aware of the problems, we had 3 complaints from neighbours during all this times and we explained each time that we are aware of the unfortunate situation and that the eviction procedure had started. But the process takes time and we couldn’t just get rid of the tenants overnight. I’m sorry you chose not to understand this and I would perhaps be inclined to suggest that a more productive use of your time would be to educate yourself in terms of the current legislation in this respect rather than write such defamatory and unfair reviews about our company. Yours sincerely, Cristina Siladi Office Manager
★★★★★ 5/5
GoogleHi everyone, Looking to move, and you’re searching for a property? ALWAYS use Ellis and Co!!! I’ll share my tenant experience with them: I need to mention that this is “one star review” updated to “5 stars review”, and let me tell you why: At the beginning, the apartment was a very dirty, but Ellis and Co made everyting that was in their power to help us to clean the apartment. Cleaning services and maintenance services chosen by Ellis and co was very friendly and polite! I really appreciate a well done job! The fact which was really surprising was that they even refunded the full amount paid by me for painting and even for changing the carpet from my bedroom (materials price- not the work done). Of course that everything was purchased after comparing the market, obtaining the smallest possible price. If you are romanians, ask for Catalin. He is the most honest, friendly and polite rental agent that I’ve ever meet in Uk, and I’m living here for more than 4 years! I will always recommend Ellis and Co to all my friends !!! This is the best rental company from the market !!! Try them with confidence !!! I hope my experience helps you to take the right decision and choose Ellis and co as your future rental agency! With all respect, Mihaela
Jojo · 28 March 2019
Agent replied
Dear Mihaela Sorry to hear about the issues you have had! I believe from the Lettings department are in the process of getting things sorted out. Please keep me posted about the issues. Regards Deepak@ellisandco.co.uk
★★★★★ 1/5
GoogleBaffling administration from such a built up organization, there isn't justification for leasing your property to such an irritation occupier and as a result making the local residence suffer.
I am a working class family man and I don't value staying alert throughout the night because of these occupiers.
It is a disgrace that you wouldn't mediate and instructed your occupiers on the most proficient attitude to be adjusted yet you couldn't as you never gone to the property?
As a letting specialist you should hold your heads in disgrace and concede because of your carelessness you have shown.
With respect to your other reaction I can see that you have expressed that you will resolve the repairs of the property, anyway I can affirm this is mistaken data. Deepak kindly don't attempt and trick the public that your foundation is repairing the house for the landowner.
This is false data.
What is respectable data that you can get direct I recommend, going by the street that you housed these people and inquire as to whether there is any hatred towards Ellis and co, I am certain you would find your answer.
At long last you expressed in another reaction you worked with this 'association beforehand and has no issues'
no with standing the proprietor gave you the property to let out, they have an agreement with you, you are responsible.
You let it out you deal with it.
On the off chance that you might want to get in touch with me to examine things additionally please visit the private street that has every one of these issues and request to speak to me.
Rajab · 20 March 2019
Agent replied
Dear Mr Akhtar,
Firstly, we have already apologised enough times for a situation that was not actually within our control. Secondly, we do not need your advice on how to do our jobs, we manage a very large portfolio of properties and we can confidently say that our landlords are happy with our service, as you can see from the other 100+ Google reviews.
What is disgraceful is the fact that yourself and some other residents on your road are purposely trying to harm our reputation without knowing all the facts and all the circumstances of this tenancy.
I’m not quite sure what gives you the right to claim that we are tricking the public in saying that we are organising the refurbishment of the house for the landlord, but I would like to request you to refrain from making such accusations and to get your facts right.
The public should also be informed that this was a 3 year tenancy (it started in April 2015) and regular inspections were carried out during the first two years. We only started having issues with the residents in the last 10-12 months and we were not able to get access into the property since then. The police were aware of the problems, we had 3 complaints from neighbours during all this times and we explained each time that we are aware of the unfortunate situation and that the eviction procedure had started. But the process takes time and we couldn’t just get rid of the tenants overnight. I’m sorry you chose not to understand this and I would perhaps be inclined to suggest that a more productive use of your time would be to educate yourself in terms of the current legislation in this respect rather than write such defamatory and unfair reviews about our company.
Yours sincerely,
Cristina Siladi
Office Manager
★★★★★ 5/5
GoogleHi everyone,
Looking to move, and you’re searching for a property? ALWAYS use Ellis and Co!!!
I’ll share my tenant experience with them:
I need to mention that this is “one star review” updated to “5 stars review”, and let me tell you why:
At the beginning, the apartment was a very dirty, but Ellis and Co made everyting that was in their power to help us to clean the apartment.
Cleaning services and maintenance services chosen by Ellis and co was very friendly and polite! I really appreciate a well done job!
The fact which was really surprising was that they even refunded the full amount paid by me for painting and even for changing the carpet from my bedroom (materials price- not the work done). Of course that everything was purchased after comparing the market, obtaining the smallest possible price.
If you are romanians, ask for Catalin. He is the most honest, friendly and polite rental agent that I’ve ever meet in Uk, and I’m living here for more than 4 years!
I will always recommend Ellis and Co to all my friends !!! This is the best rental company from the market !!! Try them with confidence !!!
I hope my experience helps you to take the right decision and choose Ellis and co as your future rental agency!
With all respect,
Mihaela
Jojo · 16 March 2019
Agent replied
Dear Mihaela
Sorry to hear about the issues you have had! I believe from the Lettings department are in the process of getting things sorted out. Please keep me posted about the issues.
Regards
Deepak@ellisandco.co.uk
★★★★★ 1/5
GoogleVery disappointing and unprofessional experience. The agency deducted £1,370 from our deposit for so-called charges, without providing any valid invoices or evidence to justify the deductions. We repeatedly asked for proof, but none was provided.
In my experience, these charges were unfair and incorrect. Withholding a deposit without proper documentation is unacceptable and shows a lack of transparency and professionalism. I would strongly advise others to be extremely careful before trusting this agency with their money.
Usha · 15 December 2025
★★★★★ 5/5
GoogleThe state Agent, his name is Vinnay he has the best customer service and he helped us a lot was moving into our new property and he’s amazing at what he does. We thank you very much.
Ali · 13 February 2026
Agent replied · 13 April 2026
Thanks for highlighting Vinnay’s amazing customer service and support during your move. We're happy he could assist you so well.
★★★★★ 5/5
GoogleI had an amazing experience working with Aditya! From our very first interaction, he was professional, patient, and genuinely invested in helping me find the perfect flat. He took the time to understand exactly what I was looking for, showed me great options, and guided me through the entire process with honesty and care.
What really impressed me was his responsiveness and attention to detail, he was always available to answer my questions and made the whole experience smooth and stress-free. Thanks to his dedication and hard work, I was able to find a beautiful flat that I truly love.
Prarthana · 31 October 2025
★★★★★ 5/5
GoogleI have been with Ravi and the team for many years.Great service and always on hand to help with any issues regarding tenants and rent .Highly recommend!
Mitesh · 11 December 2025
★★★★★ 5/5
GoogleAditya, Ravi and the team were amazing at finding new tenants, arranging end of tenancy tasks and getting the new tenants settled in. They were hands on all the way through the process, super professional and the whole process went smoothly. I've worked with them for 3 years and will continue the relationship and I'll always recommend them to landlords and people looking to rent or buy.
Simanie · 2 August 2024
★★★★★ 5/5
GoogleHi there, i am very glad to tell you that my experience was amazing with Mr. Ronit. Person with good intention, polite and kind speech. He handled us with patience and the explanation about the property was admirable. I personally recommend to all who wants to get a property with ellis can meet Mr. Ronit you can guide you to his extreme level. Thank you so much for your help.
Irson · 10 February 2025
Agent replied · 11 February 2025
Dear Irson
We appreciate you taking the time to leave a reply on our services.
Regards
Ellis and Co
★★★★★ 5/5
GoogleReally satisfied with the property and the Paras Patel was really polite.
AnsH · 8 April 2026
★★★★★ 1/5
GoogleFormal Complaint Regarding Unprofessional and Disrespectful Behavior by Staff
Dear [Property Office Manager/Company Name],
I am writing to express my deep dissatisfaction with the unacceptable behavior exhibited by one of your staff members during a recent visit to your office. On [date of the incident 04/09/2024], I and my father visited your office to address a matter, and instead of receiving the professional assistance one would expect, he was subjected to rude and disrespectful treatment.
The staff member in question raised their voice and shouted at my father and me in front of other customers, causing unnecessary embarrassment and distress. Such behavior is completely inappropriate, especially in a professional setting where clients should be treated with courtesy and respect.
This incident is particularly concerning, given the number of people who witnessed the confrontation. It not only reflects poorly on your office but also on the level of service provided to clients.
I expect a prompt investigation into this matter and appropriate action taken against the individual involved. Please acknowledge this complaint and inform me of the steps you intend to take to address this situation.
Thank you for your immediate attention to this serious issue.
Mohammed · 11 September 2024
Agent replied · 19 September 2024
Dear Mohammed, I'm sorry to hear this. Please would you give me a call or email me directly so I can fully understand the situation. Many Thanks
Deepak Mehta
deepak@ellisandco.co.uk
★★★★★ 5/5
GoogleAkshat, Parash and Yiota did an excellent job in successfully completing the deal for our new house. They were professional, knowledgeable and highly responsive throughout the entire process. Their clear communication, strong coordination …
Richard · 13 February 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your positive experience. We’re delighted that Akshat, Parash, and Yiota provided professional, knowledgeable, and responsive support to make the process smooth and stress-free. Your recommendation means a lot to us.
★★★★★ 4/5
GoogleUsed Ellis&Co Wembley for the first time and must say they were very good especially Parash and Dilphes who handled the viewings and Sale. All was dealt with politeness and professionalism. Would definitely use Ellis&Co Wembley in the future. Thank you guys.
Mary · 20 February 2024
Agent replied · 28 March 2024
Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.