Trusted Agent profile · Wem

Monks Estate Wem reviews

4.9

★★★★★ Excellent

882 reviews across 3 platforms

13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA

Part of Monks Estate and Letting Agents, see every office.

Monks Estate's office in Wem, at 13A High Street, is rated 4.9 out of 5 across 882 reviews on three platforms.

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3.7 / 5

9

Reviews on Facebook

Business-wide

Yell logo

1.5 / 5

2

Reviews on Yell

This office

Trustpilot logo

871

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wem office, from every platform, shown as written. First names only.

5/5

Trustpilot

Eleanor was professional and very…

Eleanor was professional and very helpful throughout the enquiry process. Thanks.

Jake · 25 July 2024

Agent replied · 23 November 2024

Thank you so much for taking the time to leave a review, your feedback is much appreciated. All the best in your new apartment

5/5

Trustpilot

Wonderful

Beth T worked tirelessly to find us the right property. They offered conventional and also some out of the box stuff, collaborated across teams and offices. Great knowledge of the area and the market. Patient and through, Beth T was absolutely wonderful in her work and communication really highly recommend her and them as a whole company.

Jon · 27 August 2024

Agent replied · 23 November 2024

Thank you for your kind words Jon. Working with you has been an absolute pleasure, and no doubt our paths will cross again in the future. Best of luck with your continued Knight Frank journey, you are in good hands with our Tower Bridge team! Best, Beth

5/5

Trustpilot

Helpful and easy

Oscar was super helpful, found a great apartment immediately

Ali · 26 August 2024

Agent replied · 23 November 2024

Thank you very much for your review, it was a pleasure to find you a property so quickly. Oscar

5/5

Trustpilot

Professional & Proactive Property Management Services by Emma Soanes

I am very pleased with and grateful to Emma Soanes as my senior property manager of my Skyline apartment in London. She is very professional, proactive and meticulous in providing me with the invaluable support to me and my tenant to ensure that the apartment is a comfortable to stay. Well done Emma for this wonderful and consistent assistance. Thank you very much 👏👏👏

Eng · 22 April 2024

Agent replied · 23 November 2024

Thank you for your lovely words, it has been a pleasure managing your apartment for the last two years and should you need anything in the future then I will still be at Knight Frank and able to assist. All the best, Emma

5/5

Trustpilot

Summer was super helpful in negotiating…

Summer was super helpful in negotiating our letting - would definitely recommmend!

Jack · 5 July 2024

Agent replied · 23 November 2024

Dear Jack, Thank you so much for your kind words, I am delighted we managed to do everything with such a tight turn around, I do hope you love your new home.Best wishesSummer

5/5

Trustpilot

Quality work by Henry Nwokejiobi, Property Manager

I am very impressed with the way the property manager assigned to me, Henry Nwokejiobi, handled the situation in relation to the tenant. He was very composed, calm and determined to assist. It seems to me that such quality of work can only come from someone who has the compassion towards his work striving them to get the work done.

MN · 4 July 2024

Agent replied · 23 November 2024

Thank you very Much Mike, for your kind words. This is much appreciated. I will endeavour and continue to give my all in delivering a High level of service to you as a Knight Frank Client.

5/5

Trustpilot

Regvita has been super helpful and…

Regvita has been super helpful and communicative throughout our whole relationship. Definitely recommend.

Caroline · 14 June 2024

Agent replied · 23 November 2024

Thank you so much for your lovely review. I am pleased I was able to help out.Regvita

5/5

Trustpilot

A good renewal experience

re: Renewal of tenancy. Vinnie from Renewals has been very helpful, efficient and pleasant to deal with.

Alenka · 25 March 2024

Agent replied · 23 November 2024

Dear Alenka,Thank you for the kind words.It has been a pleasure to assist you.Kind regards,Vinnie

5/5

Trustpilot

I was fortunate to deal with Charlotte…

I was fortunate to deal with Charlotte Maclean on the rental of my property over the past 4 years. She has been truly a professional and handled my flat and the tenant like clock work; always considering the needs of both parties to make sure a smooth and fair arrangement is made. Truely grateful. Highly recommended.

Hirbod · 3 September 2024

Agent replied · 23 November 2024

Dear Hirbod, Thank you so much for your very kind words. It's always a pleasure to work with you. Please don’t hesitate to contact me should you require anything else.All the best,Charlotte

5/5

Trustpilot

Jason Nwimo was an excellent letting…

Jason Nwimo was an excellent letting agent and made the process very smooth for us!

Georgia · 1 May 2024

Agent replied · 23 November 2024

Hi Georgia,Thank you for taking the time to leave such a positive review! I'm delighted that I was able to assist hereWishing you all the best in future.Kind Regards,Jason

5/5

Trustpilot

Phillip Dunn is a great property manager

Phillip Dunn was an excellent property manager, who always went the extra mile to help us out.

Ciaran · 21 March 2024

Agent replied · 23 November 2024

Thank you Ciaran, I really appreciate your kind words. It has been a pleasure to be trusted to look after your property. Kind regards,Phillip

5/5

Trustpilot

Working with Jess

Jess is a joy to work with…. Honest conscience and sincere. She responds to emails and phone calls quickly and gives good sound advice…. An asset!

Jazmin · 21 March 2025

5/5

Trustpilot

Summer White has been outstandingly…

Summer White has been outstandingly helpful in the rental of my home

J · 21 June 2024

Agent replied · 23 November 2024

Thank you so much for your kind words! If you need any more assistance or have any further questions, don't hesitate to ask. Best of luck with everything. Best wishesSummer

5/5

Trustpilot

Michelle has been great

Michelle has been extremely helpful during our tenancy. She replies quickly and follows up on tasks when we need things fixed. Thanks!

Eliza-Anne · 29 November 2023

Agent replied · 23 November 2024

Dear Elizabeth, thank you so much for your kind words. It has been a pleasure helping you. If you require any further assistance, please do get in touch.Kind regardsMichelle

5/5

Trustpilot

Emma has looked after our property for…

Emma has looked after our property for many years and has always been prompt and solution-oriented. Thanks Emma!

Jill · 17 February 2024

Agent replied · 23 November 2024

Thank you for your lovely review, it has been a pleasure to work closely with you and manage your apartment!Best wishes, Emma

5/5

Trustpilot

Kavita from the Ascot office resolved a…

Kavita from the Ascot office resolved a billing issue on one of my properties within an hour of being made aware of it. She committed to call me back with an update and did so, on time and with confirmation of the fix. Very impressive and helped me enormously.. great job!

Adam · 4 November 2024

Agent replied · 23 November 2024

Thank you Adam & always happy to help. Kind regards, Kavita & the Knight Frank team

5/5

Trustpilot

Jocelyn was excellent

Jocelyn was excellent, responded to my queries promptly and provided an effective solution.

G · 15 May 2024

Agent replied · 23 November 2024

Thank you very much for your kind words, Gaurav. I will continue to provide you with the same standard of service. If you have any questions, please do not hesitate to reach out. Kind regards,Jocelyn

5/5

Trustpilot

My appreciation to a true professional.

I am so happy that Edwin Chan is tasked to take charge of our tax account. Not only he is reliable but he’s well versed and very accommodating. I am assured that my affairs are in his good hands at all times. Thank you Edwin.

Lee · 22 March 2021

Agent replied · 23 November 2024

Dear Mrs TehThank you very much for your wonderful feedback.It has been a pleasure assisting you and Mr Teh on all the UK tax related matters. Please do not hesitate to contact me any time.Kind regardsEdwin

5/5

Trustpilot

Ellie was super helpful and…

Ellie was super helpful and professional while helping me. I was very satisfied

Nourhan · 10 May 2024

Agent replied · 23 November 2024

Thank you so much for the feedback Nourhan, it was lovely meeting you.Wishing you the best, Ellie

5/5

Trustpilot

Jamie and the team went out of their…

Jamie and the team went out of their way to try to find me the right tenant.

Susan · 19 February 2024

Agent replied · 23 November 2024

Many thanks for the review, it has been a pleasure to work with you Susan. I wish you all the best. Jamie

5/5

Trustpilot

Very clear pragmatic and sensible advice

Very clear, pragmatic and sensible advice from Annaise Perdigao regarding end of tenancies and disputes.

PC · 19 December 2025

Agent replied · 22 December 2025

Thank you so much for taking the time to leave me some feedback. I’m so glad the advice I gave was helpful in obtaining a resolution and it was a pleasure to assist you. Annaise

5/5

Trustpilot

Anastasiia

Anastasiia was helpful and assisted with the things needed. Communication was prompt and clear.

Adit · 12 April 2024

Agent replied · 23 November 2024

Dear Adit. Thank you very mush for your kind words. Was absolutely my pleasure to work with you.Anastasiia

5/5

Trustpilot

Malak was extremely attentive and…

Malak was extremely attentive and helpful with the appartment search

Sviatoslav · 18 June 2024

Agent replied · 23 November 2024

Thank you so much Sviat! It was a pleasure assisting you!

5/5

Trustpilot

Thanks to Beth Tighe for her support…

Thanks to Beth Tighe for her support and professionalism

J · 2 July 2024

Agent replied · 23 November 2024

Thanks for your review Joel, It was great working with you! Best, Beth

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