Trusted Agent profile · Wem
★★★★★
882 reviews across 3 platforms
13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Part of Monks Estate and Letting Agents, see every office.
Monks Estate's office in Wem, at 13A High Street, is rated 4.9 out of 5 across 882 reviews on three platforms.
Tell us what you need and we'll put you in touch. Monks Estate & Letting Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wem.
Every review we hold for the Wem office, from every platform, shown as written. First names only.
5/5
TrustpilotKristian Lee has been delivering great…
Kristian Lee has been delivering great service. He’s always been responding to and carrying out requests in a timely manner. Pleasure to work with!
Thank you so much for your review I appreciate it. I am always happy to help, it has been great working with you thus far.Kind regards, Kristian
5/5
TrustpilotVinnie from Renewals
Vinnie from Renewals was incredibly responsive, friendly, helpful, and made the renewal process seamless. I really appreciate his great customer service and efficiency!
Dear Tara,Thank you very much for the lovely review.Your patience and responsiveness to the whole renewal process was much appreciated.Thank you for choosing Knight Frank again.Kind regards,Vinnie
5/5
TrustpilotI have been renting a flat with this…
I have been renting a flat with this agency for over a year now and I’m really happy with their great work. Our agent Toru shows himself always available and he does he’s best to solve our issues quickly and effectively. Like recently with a malfunction in our boiler that was solved in the same day. I’m really happy and highly recommend them!
Hi LivThank you so much for your review I appreciate it. I am always happy to help, it has been great working with you.Kind regardsToru Yoshioka
5/5
TrustpilotExcellent service
Phillip Dunn has been absolutely amazing and super prompt each time I’ve faced an issue with anything in the apartment. Thank you so much!
Thank you Blanche, I very much appreciate your kind feedback. Please do let me know if I can help with anything. Thank you, Phillip.
5/5
TrustpilotOllie was very professional!
Ollie was very professional, kind and helpful! Explained everything about the property i needed to know.
Hi Alexandra,Thank you so much for your kind review, it was a pleasure finding you and your dog a new home! Best of luck with the move and look forward to working with you in the future.All the best,Ollie Slot - Knight Frank Richmond
5/5
TrustpilotCharlotte Maclean
Charlotte Maclean was very easy to deal with and provided excellent service with a smile. Highly recommended.
Thank you so much for your kind words. It has been a pleasure working with you as well.Please don’t hesitate to contact me should you require anything else. Kind regards Charlotte 020 7483 8338
5/5
TrustpilotVinnie was very fast with paperwork and…
Vinnie was very fast with paperwork and professional
Dear Dhruve,Thank you for the lovely review.It was a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotProfessional, smooth and helpful
Special thanks to Molly in particular as she made our moving experience smooth and easy!
Thank you Michaela, glad I could make your move as smooth as possible. Best of luck in your new home!
5/5
TrustpilotJames Szalay is the best agent for your rental property
It is the second year that I’m renting out my flat in Battersea with the help of James Szalay. Every year the process is smooth and easy! Within less than a week, he got me a list of 10 potential tenants to choose from, all above asking price. It’s a real pleasure to work with him! I could not recommend him more
Dear Eloise,Thank you so much for your kind review.It has been a pleasure helping you, and I am really pleased with the result achieved.We look forward to helping again in the future.Very best,James
5/5
TrustpilotSpeedy and easy flat repairs
Hamzah Musaddaq has been incredibly speedy helping me out with organizing fixing of my flat utilities, and makes the experience as easy as possible.
Thank you for the very kind words, Claudia! It is a pleasure to help. Thank you for being so helpful and quick to provide information.Kind Regards,Hamzah
5/5
TrustpilotVinnie from Renewals was really helpful…
Vinnie from Renewals was really helpful in my renewal. It was fast and easy, thank you!
Dear Fang,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotI feel lucky to have Jocelyn Zhang be…
I feel lucky to have Jocelyn Zhang be my property manager. She consistently goes above and beyond in her work, displaying both initiative and professionalism. She always put the clients' best interests first. Her warmth and enthusiasm make communication easy, and I’ve come to trust and rely on her expertise fully. I highly recommend her for her dedication and reliability!
Thank you so much for your kind words Carol! Your feedback means a lot to me, and I’m committed to continuing to provide the best possible service. Thanks again for your trust!Kind regards,Jocelyn
5/5
TrustpilotCharlotte from Renewals have been…
Charlotte from Renewals have been nothing but great! Very helpful and quick at responding!
Thank you for your kind words. It was a pleasure assisting you with your renewal. Please don’t hesitate to contact me should you require any further assistance. Kind regards Charlotte
5/5
TrustpilotThank you Emma
Emma has been a great help in managing my property in the UK and she is always timely when attending to my queries.
Thank you for taking the time to write me a review, it has been a pleasure to manage your apartment and get to know you better!Best wishes, Emma
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful. Catrin and the team have helped us settle in and gotten us everything we've needed in short order.
Dear JoeThank you for your review. It was a pleasure to help you settle into your new home. If I can be of any further help, please do you hesitate to let me know.Catrin
5/5
TrustpilotExcellent service provided by…
Excellent service provided by KnightFrank Richmond office. Ivanka (Head of Richmond lettings) was great in communicating with me and ensuring the whole process was as smooth as possible. Ivanka really went out of her way to ensure I was kept upto date with the tenants moving in date and handled everything from start to finish. Highly recommended. Thanks
Thank you Sam for your kind words. It was a pleasure assisting you. Ivanka
5/5
TrustpilotJason Nwimo has been one of the best…
Jason Nwimo has been one of the best property managers I've dealt with. Quick and courteous!
Hi Tom,Many thanks for the kinds words here, glad I could help!Wishing Jana and yourself all the best!Warm Regards,Jason
5/5
TrustpilotVinnie from Renewals was a pleasure to…
Vinnie from Renewals was a pleasure to work with, prompt communication and a constructive approach to finalise contracts.
Dear Mike, It was a pleasure to assist you in your renewal.All the best.Kind regards,Vinnie
5/5
TrustpilotThank you so much Amanda, Dan and Tom
Thank you so much Amanda, Dan and Tom for providing a 5 star service when we recently bought a house through you. Super helpful , through some tricky parts of our purchase. Always felt we had your support and guidance. Many thanks!
5/5
TrustpilotLike most services
Like most services, it's all about the people. In our case, we were lucky to have a wonderful team of professionals working to find the perfect rental property for our family within a very compressed timeframe. The attention to our needs, prompt communication and rapid turn around of paperwork demonstrated a real commitment to finding us the right house for us to have years of happiness. Thank you KF, Esher team!
Hi Marc, thank you so much for your review. It has been a pleasure working with you and we are so pleased we were able to assist finding your perfect home. Best of luck with the move. Best, Beth
5/5
TrustpilotBrigette has been very helpful and is…
Brigette has been very helpful and is always providing kind and timely assistance whenever we reach out!
Dear Marie-ClarisseThank you for taking the time to write a feedback. It was lovely working with you on the lease renewal.Kind regardsBrigette
1/5
TrustpilotThe worst customer services I have ever…
The worst customer services I have ever dealt with. They don’t reply to their emails immediately, it takes them weeks to get back to you. All they care about is MONEY, once they get your money they won’t care about you or your needs. They lied about the property facilities and I didn’t get my deposit since I left the property, it’s been more than two months!!!
Dear Mariam, We are really sorry to hear about your experience. Your property manager will be reaching out to look into this matter as soon as possible and to ensure everything is resolved quickly. Please do accept our apologies again. Knight Frank
5/5
TrustpilotVinnie from Renewals is always very…
Vinnie from Renewals is always very professional, quick to respond and proactive. Thank you for your help.
Dear Jane,Thank you for the great review.It has been a pleasure to assist you once again.Kind regards,Vinnie
5/5
TrustpilotVinnie (Renewals)
Vinnie from Renewals is always absolutely patient and helpful. Everything always goes super quick and gets done efficiently.
Dear Chey,Thank you for the lovely review. Wishing you all the best.Kind regards,Vinnie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Monks Estate & Letting Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wem.
