Trusted Agent profile · Wem
★★★★★
882 reviews across 3 platforms
13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Part of Monks Estate and Letting Agents, see every office.
Monks Estate's office in Wem, at 13A High Street, is rated 4.9 out of 5 across 882 reviews on three platforms.
Tell us what you need and we'll put you in touch. Monks Estate & Letting Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wem.
Every review we hold for the Wem office, from every platform, shown as written. First names only.
5/5
TrustpilotGood rental management experience
Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands
Thank you very much for your kind words, Susana. I will continue provide the same service to you. - Jocelyn
5/5
TrustpilotKev Patel did a great job with the new…
Kev Patel did a great job with the new tenancy in Notting Hill. Thanks Kev!
Thank you. It was an absolute pleasure working with you. I truly appreciate your attention to detail in getting the property ready for the new tenants, it made all the difference.I look forward to working with you again in the future.Best regards,Kev Patel
5/5
TrustpilotRomain Bourgier and Charlotte Moore
Romain Bourgier is always available to help, even out-of-hours if needed. Giving regular updates; thorough explanations and wise advice, he provides an excellent management service.Charlotte Moore is always helpful and pleasant to deal with, even in difficult and stressful situations. Her excellent client facing skills mean that all parties she deals with are happy.
Thank you Ben for your kind words and support. It was a pleasure working with you and managing your property. Charlotte and Romain
5/5
TrustpilotHigh quality services to find the flat
I came from Japan and would like to find the flat near from the office. Even the tight market, sales team offers multiple options within my budget and sales support team offers quick and kind services and property management team also quick and kind.services. We can communicate with them in Japanese and they offers the high quality services.Thank you for the team in KnightFrank.
Thank you for your kind review, It has been a pleasure to support you. It's great to know that communicating in Japanese made things easier for you.Please feel free to reach out to us anytime if there's anything else we can assist you with. We hope you enjoy your new home!Kind regards,Knight Frank
5/5
TrustpilotI recently got in touch with your…
I recently got in touch with your company regarding a property, unfortunately, the deal fell through. However, it is important to note that Mr Jamie Vass had maintained high level of professionalism and good customer services, coupled with an unprecedented communication skills during this period. For this reason, I look forward to dealing with your organisation again, also, I shall recommend your service to my friends and family. Thank you.
Dear Edward, Many thanks for your kindness, I do appreciate it. While I am sorry that things have not worked out in this instance, I am pleased to continue to work with you and your family. All the best, speak soon. Jamie
5/5
TrustpilotAnn-Marie managed our property very…
Ann-Marie managed our property very well amongst the many challenges we have experienced over the years. Thanks Ann-Marie and all the best with your other clients!
Thank you Mark for the lovely review. It was a pleasure working with you and hope to do so again in the future. Best wishes, Ann-Marie
5/5
TrustpilotWe would like to express our thanks to Hector Watch from Knightfrank's Baker Street office
We would like to express our appreciation for the excellent services provided by Hector Watch from KnightFranks Baker Street office. Hector has helped us to ensure the tenants are fully satisfied with their needs after moving in to the flats, and always respond to our queries efficiently and helpded sort out issues in a professional manner.
5/5
TrustpilotAnik Ruparelia is an outstanding agent
Anik Ruparelia is an outstanding agent which will reply to any enquiries immediately as well as to managing my property professionally. Very happy with her service.
Your review is much appreciated! Please do not hesitate to contact me going forward. Thank you.Best wishes, Anik.
5/5
TrustpilotVery helpful
Very helpful throughout, thank you to Kristian Lee for his help with providing us with a quick and quality reference.
Thank you for your Kind words, you have been great tenants. Kind regards,Kristian
5/5
TrustpilotI reported a noise …
I reported an unusual noice emanating from a water boiler. Daniel, at KnightFrank quickly arranged for a technical assessment to be carried out.A technician called and discovered worn out components and again Daniel stepped in to gain approval for rectification work to be sanctioned. This work was carried out 12 June. Now, there is no noise from the boiler, and the shower unit works perfectly. Very effectively managed.
Hi Brian thank you for your review very much appreciated. I look forward to working with you in the future, please don’t hesitate to reach out on any problems in the property’.Kind regards,Daniel
5/5
TrustpilotBeth is very kind and share me all…
Beth is very kind and share me all house information to rent.
Thank Don, it has been great working with you also! Best, Beth
5/5
TrustpilotAlfie Rippon has been great in helping…
Alfie Rippon has been great in helping with the end of tenancy logistics
Dear Julie, Thank you for the kind words and I’m glad it was a smooth process for you.I wish you all the very best. Kind regards,Alfie
5/5
TrustpilotKatie & Kavita at Ascot Lettings
I have been dealing with Katie & Kavita in the Ascot Lettings Department trying to let a clients property in Virginia Water. Despite giving them an almost impossible task they remained extremely positive, got plenty of viewings and the feedback was always excellent. Would highly recommend them both.
5/5
TrustpilotProfessional & easy to deal with
Very professional, efficient and pleasant to deal with. Angharad Lonnon and her team were excellent. Would highly recommend.
Thanks David, it was a pleasure to be able to help, best of luck in your new home.Angharad and the Elmbridge Lettings Team
5/5
TrustpilotMark was amazing
Mark was amazing! He was really quick and efficient. Thank you :)
Thank you for your kinds words. It was a pleasure assisting you. Mark
5/5
TrustpilotGiselle as a Coordinator
Giselle acted as coordinator between us and her KF clients.We found her friendly, helpful and, above all, positive smoothing the way to an exchange 12 weeks from our initial viewing. The fact that she was liaising directly with us and our sellers was reassuring and made us feel that there was little room for the all too common misunderstandings which can occur where tensions and emotions run high.Chris and Julia Yemm
Dear Chris and JuliaThank you very much for your lovely review, it’s so appreciated. I must say that you were also extremely communicative which was such a help! Wishing you both many happy years in your beautiful new home.Kind regards,Giselle
5/5
TrustpilotCharlotte Mackintosh
Charlotte Mackintosh has demonstrated exceptional management of my apartment for several years, exhibiting a steadfast commitment to addressing issues promptly and effectively. Her proactive approach and attentiveness to my concerns have been commendable throughout our association. I am grateful for the consistently positive working relationship we have maintained, which has enabled us to achieve optimal outcomes. I extend my sincere gratitude to her for her dedicated service and unwavering support.
Thank you so much for taking the time to write such a kind review. I am so glad to hear you are happy with the service that was provided. It was such a pleasure to work with you and manage your property.Best wishesCharlotte
5/5
TrustpilotThe tenancy extension was completed…
The tenancy extension was completed efficiently thanks to Brigette from Renewals.
Dear PaulThank you again for taking the time to write a review. Glad we concluded the renewal swiftly.Kind regardsBrigette
5/5
TrustpilotAnastasiia has been wonderful …
Anastasiia has been wonderful during the time managing our property. Always on the emails and communicating the updates and relevant matters . Always ready to help and replying to your enquiries. Thank you Anastasiia !
Dear Maryam,Thank you very much for kind words. This is heartwarming to be recognised and knowing that I am doing things right. Wishing you all the best!Anastasiia
5/5
TrustpilotThank you, Grace!
Grace Neal has been very helpful with solving an issue with my tenants. Thank you, Grace!
You are very welcome Muhammet. My pleasure to help. Thank you and take care. Kind regards,Grace
5/5
TrustpilotThanks Vinnie from renewals
Thanks Vinnie from renewals this was a fast & efficient renewal process !
Dear Jason,Thank you for the lovely review.It was a pleasure to assist you in the renewal of the tenancy.Kind regards,Vinnie
5/5
TrustpilotThe Japan Desk has been extremely…
The Japan Desk has been extremely helpful throughout the period of my stay. Thank you very much.
Dear Mr Ohira,Thank you so much for taking the time to write a kind review. It was an absolute pleasure to assist you.We look forward to working with you again in the future.Kind regards,Japan Desk Team
5/5
TrustpilotI have been working with Daniel Lloyd…
I have been working with Daniel Lloyd and he has been absolutely super. He is pays attention to details, polite, friendly, hard working, and considerateHe is on top of his job and his response to issues is very quick. I have confidence in him, and never worry or feel nervous about calling to speak with him when issues arise.
Thanks for your very kind review and words, it’s a pleasure to be able to assist and making your property management experience easy.Daniel
5/5
TrustpilotFast and responsive
Fast and responsive. Ehteshaam was very quick in resolving an issue with regards to an account query.
Thank you so much for your review, James! I am glad I could help. Please feel free to reach out if you need any assistance with your account in the future.
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Tell us what you need and we'll put you in touch. Monks Estate & Letting Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wem.
