Trusted Agent profile
★★★★★
152 reviews across 2 platforms
30 Station Road, Cuffley, EN6 4HE, Welwyn Hatfield EN6 4HE
Moloney's Estate Agents's Welwyn Hatfield office at 30 Station Road is rated 2.6 out of 5 across 152 reviews on two platforms, including 26 Google reviews rated 3.4. The 126 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Welwyn Hatfield office, from every platform, shown as written. First names only.
5/5
TrustpilotRecently had the pleasure of working…
Recently had the pleasure of working alongside Jack Pike at the Bath office, jacks communication was seamless throughout the process and Jack really did go above and beyond to get it over the line. Thank you and the Team for all your help
5/5
TrustpilotTrustworthy always do a good job.
I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.
5/5
GoogleUnfortunately, moloney has now gone and is no longer there. But on another unfortunate news, it has been replaced with yet another estate agent like cuffley really needs another one.
1/5
TrustpilotNot Recommended
Like so many poor reviews here I had the same experience with the Devizes office, they were slow to get the property on the market, Lee Hodges the manager took awful photos so I provided them myself until I was offered a professional service for free. They initially marketed the property to the wrong group until I suggested it was suitable for an investor, bingo, we got a buyer! Here it went terribly wrong yet again, I was told the buyer could get this done by 5th April! 20th May after 4 months, empty property, investor to investor, in fairness I think the buyers had been stitched up with a trainee solicitor. However, I had to escalate my concerns to the area manager, Helen Crofts, who did monitor the case on & off, I asked that my property went to another office but this didn't happen either. All in all a very poor unprofessional office & company, worst I've ever experienced in 30 years of property sales & purchases, certainly wont be using or recommending them in the future.
1/5
TrustpilotWhere do I start
Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!
1/5
TrustpilotI'd like to give them no stars
I'd like to give them no stars. Incompetent nepotistic muppets. Their 'management' lol of my Cardiff property cost me at least £13,000 of additional work. A simple render crack and shower leak wasn't identified for over 11 months inc over winter, inappropriate contractors invited to quote, the tenant was ignored, I wasn't informed and it wasn't until it was such an issue that the tenant got the council and environmental health involved that it was determined that very costly repair works were required.A&H offered me a goodwill settlement of £150 hahahahahahahjahahahhhaahhahaahhahahaahahhahahahaahahhahahaahhahahaahha
1/5
Trustpilotsold my house through allen and harris, dont
sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used
1/5
TrustpilotBooked a viewing for a property we were…
Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag
2/5
TrustpilotWestbury Office
When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
1/5
TrustpilotRenting a property from them initially…
Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
1/5
TrustpilotAbsolute clown show.
1/5
Googlepoor customer service. I phoned in relation to a house that had recently come on to the market. I was told that the valuation hadn't yet been done but left my number for someone to call the following day to arrange a viewing but no one called. I called the following day but no one in the office picked up the phone.I then phoned the following Tuesday after the weekend and explained that know one had returned my calls. They didn't seem to bothered about not getting back to me. very unprofessional service. And before Patrick comes back with the "this must be a fake review as i am not registered with them" as he has done on numerous other posts, clearly not the case from the aboveNegativeResponsiveness, Professionalism
5/5
GoogleI first rented through this agency 7 years ago and was very pleased with the service. All my needs were taken into consideration and the process was dealt with in a timely and efficient manner. I had to move home recently with a short notice and Mr Patrick Moloney was very responsive to my situation and found the very right property for my needs in the shortest time possible. I'm very grateful I had to deal with Moloney's, because this agency has professional and hard working staff like Sami who was always very responsive to my emails and extremely helpful in everything I needed. If I have to move home again or buy my first property, I will definitely go to Moloney's. Simply 5 stars 💥💥💥💥💥!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleOwn me money for overpaid rent told to pay it back by the property redress scheme and has not complied and been expelled. Do not use and report to trading standards if still trading
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
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Moloney's Estate Agents's Welwyn Hatfield office has 152 reviews across two platforms: 26 on Google, 126 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Moloney's Estate Agents is rated 2.6 out of 5 across all 152 reviews, and 3.4 out of 5 on Google from 26 reviews, checked 9 October 2026.
Moloney's Estate Agents, 30 Station Road, Cuffley, EN6 4HE, Welwyn Hatfield EN6 4HE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.