Moloney's Estate Agents Welwyn Hatfield reviews

★★★★★ 1/5

Trustpilot

So poor experience with them!

So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.

Marcin · 12 October 2023

★★★★★ 1/5

Trustpilot

TERRIBLE

That’s is me again. After a very stressful negotiation with this company we decided to continue in the purchase of the apartment and couldn’t be worst. After a lack of information in the home report that builds with more than 4 floors bead to have lift by new regulations and just a few lenders accept to mortgage apartments in 5 floors without lift we got one. Lender tried 3 times to organise the service but Alen and Harris have not organised the appointment so they came to us telling the seller will put apartment back to market. Terrible service,terrible organisation, terrible customer service. Maybe now they will sell to their friend.

Edna · 18 July 2025

★★★★★ 5/5

Trustpilot

Excellent service from Bath branch

Adelaide, the property agent at the Bath branch, was outstanding and my experience with this company has been first rate. She responded quickly to my queries, was proactive in recommending properties to view and was pleasant to interact with. I was most impressed with her knowledge of the property market. I would recommend Adelaide and this company most highly.

Susan · 21 June 2024

★★★★★ 4/5

Trustpilot

Great support by Lucy of Chippenham branch

I just wanted to put into words my gratitude to Lucy of the Chippenham branch. My deposit refund was not being returned on time and was delayed but Lucy kept me updated on the matter and made phonecalls into the deposits team. A day after her follow up phonecall my money was returned.

Andrew · 4 September 2024

★★★★★ 4/5

Trustpilot

The Wells office team are a great

The Wells office team are a great, friendly and helpful team, the sale and buying of houses went fairly smoothly. I think the whole English system needs overhauling, it's too clunky, long and am sure it's only making money for the legal people. But this is not the problem of agents, who certainly do their best in the circumstances! However, I would NOT recommend using the in-house solicitors etc., not having a face to 'shout' at, and to pop in and ask questions directly to, is really hard. So get your own solicitor!!

Glenny · 2 June 2025

★★★★★ 5/5

Google

I rented through Moloney’s for two years and I would say they are absolutely a delight to work with, I am naturally a difficult person and they were never rude or reacted to me they were always professional and patient with me , their customer service delivery is second to none . The whole team are great Sammi , Clare etc. Patrick is absolutely amazing he goes the extra mile in his service delivery very supportive with a nice touch of genuine concern .PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 11 April 2022

★★★★★ 1/5

Trustpilot

This company have breached GDPR by…

This company have breached GDPR by exposing private information on their computer screens facing the shop window. They have also been very rude to anyone who has pointed this out to them. Abingdon.

Julie · 3 June 2026

★★★★★ 1/5

Trustpilot

Charity Shop Sue needs to help them.

Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.

Andrew · 10 February 2024

★★★★★ 1/5

Trustpilot

LIARS,MONEY HUNGRY DISHONEST

PORT TALBOT OFFICE - The worst experience I've ever had with an estate. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him.Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer) I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still.I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services.As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company. A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge.Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!

Furb · 17 November 2021

★★★★★ 1/5

Trustpilot

Bristol / Bath / Chippenham

Bristol / Bath / Chippenham I'm a tennant, I had a leak from a burst pipe between the floorboards, first I knew of it was water coming from the lightswitch. Reported it straight away on the 29th of September, didnt have anyone come out until the 8th of October by then the damage is substantial and the electrics were tripping.

Sam · 13 October 2025

★★★★★ 5/5

Trustpilot

Team Corsham - Amazing Service!

Team CorshamThe Corsham branch have been absolutely amazing, selling our house and proactively supporting us in the dreaded “chain”.Courtney has been an absolute 🌟, like a dog with a bone when faced with dealing with a shocking estate agent at the bottom of the chain, and an arrogant and useless solicitor in the middle! She was amazing in keeping the top of the chain fully informed and worked tirelessly and cohesively with estate agents to get the chain across the line.Sarah and Beth have been fab too, always at the end of the phone to listen to our concerns and act accordingly.Thanks Team Corsham for helping us realise our dream!From: Team Neston 😜

Eira · 21 May 2021

★★★★★ 5/5

Trustpilot

Wonderful company to deal with

From the initial meeting to the conclusion the Ayr office were fantastic Caitlin, Ben and Allan were calming and reassuring at all stages. I am the anxious type so their management and constant updates were very welcome. I wish I had gone with their lawyers too in retrospect. I would not hesitate to deal with them again!!

Mrs · 27 September 2023

★★★★★ 5/5

Trustpilot

This was the first time that I have…

This was the first time that I have sold a property. Michelle Hallas of Allan and Harris Chippenham was extremely helpful, and went out of her way to call by in person to help me with the various forms. Without her advice and knowledge I would have been lost. She is a very knowledgeable agent. In fact she was the oil that kept the wheels turning. I was so pleased to have her as my agent and would do so again. I recommend highly recommend Michelle.

Anita · 13 November 2020

★★★★★ 5/5

Google

I've rented through Maloneys since 2012. Patrick and his team have been professional and courteous since day I moved in, to the day I moved out. They treat you like an individual and take into consideration your personal needs. Always there to help whether it's a problem with the property or you've locked yourself out. Even though I'm moving on, I'll always pop in to Maloneys for a chat when I'm in the area. Patrick wasn't just my agent, also a friend. Thanks Patrick, thanks Maloneys.

John · 23 October 2020

★★★★★ 1/5

Trustpilot

Would give zero if I could

Would give zero if I could. We had lots of issues with the house and the estate agents just ghosted us. To this day, they still owe me money for the keys because they couldn't even manage to get keys cut right (never heard of checking?). I keep asking when it will be returned and Lewis just says "I will get back to you". Special shoutout to Lewis for being particularly useless on this matter and for maintenance issues overall. They left us with broken furniture for a whole year- they kept saying they would send someone to fix it but never did. The house had an awful mould problem- they sent someone over to give quotes to install extractor fan in bathroom but nothing came of that. They tried to milk money out of the deposit but we argued so they backed out (their claims had no merit). Would not recommend. They don't check that houses are suitable to live in, and they don't respond or care if there's an issue with the house. Not responsible, practical, or reliable.

Yasmin · 12 October 2020

★★★★★ 1/5

Trustpilot

I rang their rose hill branch to let…

I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.

Lydia · 5 January 2026

★★★★★ 1/5

Trustpilot

Shockingly bad company to rent from

Shockingly bad company to rent fromOne of the worst renting experiences we have ever had, doomed from the start to finish. Left us in unsafe conditions with mould, broken shower and flea ridden carpets with an overwhelming stench of dog despite telling us the property had been professionally cleaned.Eventually after numerous kick offs they brought in cleaners who agreed the state of the property was close to inhabitable. They noted the landlord had tried to use paint to cover the extent of the mould and that it was only likely to get worse.We had agreed prior to move in to bring our pet, however this was completely missed off our application by the team and subsequently caused another kick off from our landlord, trying to void our rental agreement and request our pet was re-homed due to their grave error. They claimed the building was a listed building and we ideally were wishing for the single glazed windows in the living room to be replaced due to how cold it gets during winter despite heating on. This was refused even though the bedroom and kitchen windows had been replaced and there was no record of the property being listed. Lastly as our tenancy agreement was coming to the end, we were surprised with the news that the flat didn’t have a Carbon Monoxide alarm despite passing the gas safety before move in, this means us living there was completely illegal due to having gas appliances but yet they continued to work with the same landlord and readvertise the property for rent.Overall there is a complete lack of care or interest for tenants at all and they seem to completely priortise getting money from landlords. They do not care for people in the slightest.

Jez · 11 December 2024

★★★★★ 1/5

Trustpilot

Shambolic Company

Sold our house with Ayr/Kilmarnock branch in July this year. Gave them keys as they were organising the viewings as we were going on holiday. My daughter went to my house to collect car keys and both our front and back doors had been left unlocked. She called me to advise and when I phoned them they denied this and obviously we had no proof. It was basically our word against theirs. We were spoken to and treated as if we were stupid. Would never recommend them or trust them to do anything.

Elaine · 7 December 2024

★★★★★ 1/5

Trustpilot

Rude and abrupt - Clarkston Branch

I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.

David · 6 August 2025

★★★★★ 1/5

Trustpilot

This should be 0 stars

This should be 0 stars. Don’t rent from them, shameless money grabbers. They don’t know what they are doing, liars and that’s all they care is about money. They do not care about tenants unless it’s money. They don’t know what they are doing within their team as one person says one thing and another says another. They lie about coming to agreements and shift the goal posts after they take your money. You pay early to full contract, hand in keys and leave property, then they tell you that your still liable to pay all the bills and council tax even though your not in there. After the fact, They tell you that you didn’t follow early release protocol and yet when I tried to ask for early release at the earliest opportunity they said there is no such thing. They are shameless - stay away!

Michelle · 29 November 2024

★★★★★ 1/5

Trustpilot

This company (Highworth

Genuinely would have given no stars!!This company (Highworth, Wiltshire) is an absolute joke. It is by far the worst experience of renting that could possibly be imagined. The only thing they are interested in is money. We were given a no reason eviction notice (without warning) and asked to leave within six weeks (originally they wanted four). The stress caused my wife to be ill and they couldn't have cared. We are a family with three younger children who also took a dislike to this company. Never could you make the place home, it was impossible. This was not helped by a horrible landlady who was only interested in money too. Horrible experience and I genuinely wish we'd never rented through them. The previous tenant actually warned us not to go ahead as she'd had very similar problems. Hindsight eh??Thankfully we have now moved but still they pester us. The house was cleaned impeccably but they are now potentially refusing to return our deposit because it wasn't done professionally (not in the contract). They even brought people round to view the house whilst we were moving that they said they wouldn't.Overall a horrible experience. I may sound bitter (because I am) but these are genuinely an awful company. Avoid for your own health and pocket £.

Richard · 29 November 2024

★★★★★ 1/5

Trustpilot

If you’re renting my honest advice…

If you’re renting my honest advice would be to avoid this company like the plague!!! This company only have one focus within their little set up and that’s money money money. Happy to take their cut every month, but not happy to take responsibility or ownership when things go wrong. We’ve had nothing but stress and trouble with them since renting off them, the local office is run by kids who don’t seem to have any clue of their roles, probably only driven by commission and not customer service. AWFUL AWFUL COMPANY.

Jamie · 24 November 2024

★★★★★ 1/5

Trustpilot

Shady, sneaky, dishonest.

Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.

Tom · 23 January 2026

★★★★★ 1/5

Trustpilot

The adviser who was also the manager …

The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process

Evelyn · 17 October 2024