Every review we hold for the Welwyn Hatfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilothouse move
We sold our home using the Stoke Gifford, Bristol Branch, Cant pretend it wasn't the most stressful experience of my life, but the team were amazing so patient - My husband and I called ALOT for reassurance and updates , we were never made to feel it was too much even though I'm sure at times it was ! Massive shout out to Justin, when things started to go wrong with the chain he stepped in and was nothing short of amazing, we are convinced without his work it wouldn't of happened and we would not now be in our dream home - THANK YOU.
Gillian · 10 September 2026
★★★★★ 1/5
TrustpilotI went to Allan&Harris on Albany Road
I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.
David · 26 March 2026
★★★★★ 5/5
TrustpilotExcellent service both for buying and selling your property
We entrusted the selling of our own home and the purchase of a new home with the Allan and Harris Team in Irvine . This was a very positive experience ,the staff in particular Liz ,Katy and Jocelyn who we had most contact with were so supportive and helpful. We had a difficult time time with a buyer and the team helped us navigate this ,they were patient, kind and understanding . We wouldn't hesitate to advise others to use their services.
Mrs · 15 March 2026
★★★★★ 5/5
TrustpilotHannah & Milly at the Wiltshire branch…
Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.
Trigghomes · 17 June 2025
★★★★★ 1/5
TrustpilotThe worst letting agent ever
The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.
Fahima · 26 April 2025
★★★★★ 1/5
TrustpilotPoor, poor service
I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened.
Marie · 6 June 2026
★★★★★ 1/5
TrustpilotTravelled a long way (London to Bath)…
Travelled a long way (London to Bath) for a viewing that we scheduled and were told was no problem. Called them when nobody showed up and were told they weren’t doing any viewings that say. Mistakenly booked another viewing a few months later for s different property and they didn’t show for that either.
Ben · 15 September 2026
★★★★★ 2/5
TrustpilotUseless
They were polite and pleasant, hence the two star, aside from that, they were unprofessional and useless.Despite having visited the property previously and confidently ensured us they could work in our area, we were dropped after one viewing day. Just a brief email saying we would do better with a more local estate agents, a complete contradiction to what was promised.Sulayman was apparently the manager, came to the property initially, but for the viewing sent his colleague Ellise, who arrived late, leaving two families wandering the carpark for over ten minutes, then stood in the corner awkwardly as I did all the talking trying to sell the property. I occasionally looked at her to invite her to speak up but she just looked away awkwardly.We told them how disappointing we found their services and would be leaving a negative review, to which they ignored and sent us an offer from a potential tenant almost immediately after we sent the email. Very odd.Personally I got the feeling they couldn't be bothered to make the trip to the property from Didcot for a property that wouldn't be an easy sell.
Aaron · 18 July 2024
★★★★★ 1/5
Trustpilot60% 1-star reviews at the time of…
60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.
Anonymous · 6 July 2024
★★★★★ 1/5
TrustpilotTalbot Green - disgraceful
Last year I rented through the Talbot Green branch and it was a disgraceful process that set my mental health back by a mile. The communication was terrible and unresponsive throughout. Key questions around the health and sanity of the property were left unanswered. Particularly the quality of the tap resulting in continuous serious leaks, the filth in the property upon moving in and evidence of damp throughout. The 1 star is reserved just for James in this instance -very poor communication and service.On the subject of the leaks, poor communication in getting the leaks fixed resulted in a very serious leak occurring in the morning. In act of panic I located an out of hours plumber, because the alternative would have been severe flooding damaging infrastructure. However, because it was resolved during the working day I had to foot the full bill of over £400! The biggest joke of all was the agent phoning up after I left asking where the stop cock and meter were in the basement parking - shows the level of interest for the landlords!!The property was filthy upon moving in, and despite promises to reimburse my cleaning, this never happened.A challenge with the gas meter resulted in no gas for a full month when moving in. Again, promised of being resolved were never met until I moved in.Finally, the attitude of the team was poor. Particularly James who seemed indifferent and disinterested in everything. I managed to move out of this nightmare property early, but that might not be the case for everyone. This seems like an agency who has little interest in the customer and quite frankly could and would take advantage of vulnerable people. Avoid at all costs!
James · 26 May 2024
★★★★★ 5/5
TrustpilotDefinitely recommended
Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased!
Halil · 8 September 2025
★★★★★ 1/5
GoogleDo NOT deal with this agents, particularly Patrick Moloney. Don't be fooled by his 'friendly' demeanor and certainly do not rent through this estate agents. He is only out for himself, he will do NOTHING to help you. After almost 6 years of being a very decent tenant, I was Section 21 evicted, lied to with the reason and made homeless in a matter of weeks, causing much distress. Disgracefully abused his position and should be reported to the Property Ombudsman
Alli · 10 April 2024
★★★★★ 5/5
TrustpilotWe used Allan and Harris’ mortgage…
We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊
Yaz · 31 October 2023
★★★★★ 1/5
TrustpilotI’d honestly give zero if this was possible
I’d honestly give zero for Stoke Gifford office in Bristol if this was possible. The HQ needs to support the branch and the staff - as a buyer, having tried to call maybe 5 times on different days, you can’t speak to anyone and diverts to voicemail. I wonder if Sellers know? Perhaps they should try calling and see for themselves.
Mr · 25 March 2026
★★★★★ 5/5
TrustpilotI used the Alan & Harris Swindon branch…
I used the Alan & Harris Swindon branch for a house sale in probate, Dave and his colleagues were 100%. Every time an issue arose, Dave was there to deal it. I also found the weekly inspection of the vacant property very helpful. If I were to buy a house or sell I would be sure to use these guys. Good experience all around.
Mark · 28 August 2024
★★★★★ 5/5
TrustpilotI just want to thank Dylan for getting…
I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family
RUBEN · 20 March 2025
★★★★★ 1/5
TrustpilotSo poor experience with them!
So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.
Marcin · 12 October 2023
★★★★★ 1/5
TrustpilotReally poor experience with Allan &…
Really poor experience with Allan & Harris Roath. I had a house valuation booked, and because I’m away on business, a family member took half a day off work to attend. Just a few hours before the appointment, they cancelled by email with no phone call, no proper explanation, and no attempt to rearrange.
Guest · 1 April 2026
★★★★★ 1/5
TrustpilotTERRIBLE
That’s is me again. After a very stressful negotiation with this company we decided to continue in the purchase of the apartment and couldn’t be worst. After a lack of information in the home report that builds with more than 4 floors bead to have lift by new regulations and just a few lenders accept to mortgage apartments in 5 floors without lift we got one. Lender tried 3 times to organise the service but Alen and Harris have not organised the appointment so they came to us telling the seller will put apartment back to market. Terrible service,terrible organisation, terrible customer service. Maybe now they will sell to their friend.
Edna · 18 July 2025
★★★★★ 5/5
TrustpilotExcellent service from Bath branch
Adelaide, the property agent at the Bath branch, was outstanding and my experience with this company has been first rate. She responded quickly to my queries, was proactive in recommending properties to view and was pleasant to interact with. I was most impressed with her knowledge of the property market. I would recommend Adelaide and this company most highly.
Susan · 21 June 2024
★★★★★ 4/5
TrustpilotGreat support by Lucy of Chippenham branch
I just wanted to put into words my gratitude to Lucy of the Chippenham branch. My deposit refund was not being returned on time and was delayed but Lucy kept me updated on the matter and made phonecalls into the deposits team. A day after her follow up phonecall my money was returned.
Andrew · 4 September 2024
★★★★★ 4/5
TrustpilotThe Wells office team are a great
The Wells office team are a great, friendly and helpful team, the sale and buying of houses went fairly smoothly. I think the whole English system needs overhauling, it's too clunky, long and am sure it's only making money for the legal people. But this is not the problem of agents, who certainly do their best in the circumstances! However, I would NOT recommend using the in-house solicitors etc., not having a face to 'shout' at, and to pop in and ask questions directly to, is really hard. So get your own solicitor!!
Glenny · 2 June 2025
★★★★★ 1/5
TrustpilotA&H Abingdon: Poor Support. Very Poor.
We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property.
Darren · 7 September 2026
★★★★★ 1/5
TrustpilotLied from day 1
Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with”
Katharine · 25 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
