Every review we hold for the Welwyn Hatfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe had our viewing booked for today at…
We had our viewing booked for today in Swindon at two O'clock, Due to an accident on road we were couple of minutes late. I asked agent to give us couple of minutes, But she said she couldn't spare us any, I pleaded with her, But it only fell on her deaf ears, So our one and half hour journey was wasted not to mention another one and half hour journey going back home. If you can't spare few minutes of your time to your clients even if it is not their fault. I don't think we should considered spending our hard earned money on this Company
Sudip · 9 March 2024
★★★★★ 1/5
TrustpilotUnreliable and untrustworthy.
Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.
Sammy · 21 February 2024
★★★★★ 1/5
TrustpilotAVOID at all costs
Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.
Kimberly · 15 January 2025
★★★★★ 1/5
TrustpilotAvoid in the Swindon area
Avoid in the Swindon area, completely untrustworthy and useless. Can't be bothered attitude.
Mr · 23 April 2026
★★★★★ 5/5
TrustpilotGreat helpful team
Great helpful team! They did a really great job and provided the best service for me and my mother. We had a thousand questions, and found a thousand and one answers.
Nikita · 20 November 2025
★★★★★ 1/5
TrustpilotWe asked them if the property had any…
We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.
J8 · 22 April 2024
★★★★★ 1/5
TrustpilotLauren in the Penarth Agents is just…
Lauren in the Penarth Agents is just plain rude. Shocking service. Just wanted to have a query handled. Never ever using them again!
Alisha · 22 December 2025
★★★★★ 1/5
TrustpilotSaw a property yesterday in Broomlands…
Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.
Cairyn · 23 August 2023
★★★★★ 1/5
TrustpilotTerrible service from the Dumbarton…
Terrible service from the Dumbarton branch.Lack of comunication from the start. I had to phone them for updates.Did not get a draft of the home report to approveThe best of all, the agent after discovering a leak from upstrairs flat did not inform me until the next day!She just locked the door a walked away!Stewart McGregor
Stewart · 7 November 2024
★★★★★ 1/5
TrustpilotReal estate agency not very serious and…
Real estate agency not very serious and not professional at all, I made appointments to visit 2 properties as a cash buyer and they cancelled the appointments only 2 hours before, when I had already taken the day off work and without giving reasons or alternative days for the visits. I wrote to them to understand the reason, but received no reply.... Not at all reliable like the majority of estate agents in Cardiff!
Luke · 6 December 2023
★★★★★ 5/5
GoogleGenuinely a kind and honest estate agent. All the agents at Moloney's really look after you and get the job done, FAST as well!
from putting our house on the market we had offer an of exactly what we needed within 1 day of our home going live!
I would would highly recommend Moloney's to anyone looking to sell their home, or buy or rent for that matter!
Chris · 10 April 2024
★★★★★ 5/5
TrustpilotAllan & Harris is great
Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.
MISS · 10 October 2023
★★★★★ 5/5
TrustpilotCraig the manager at Whitchurch Cardiff…
Craig the manager at Whitchurch Cardiff is exceptional and could not do enough to help. His team namely Rees and Naomi (who answers the phone ) at the office were also excellent. I rarely leave reviews but this team led by Craig are worthy of an award. Exceptional.
Robert · 5 March 2021
★★★★★ 2/5
TrustpilotVery unprofessional
Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!
James · 21 March 2023
★★★★★ 5/5
TrustpilotOllie Jones Wells
Ollie Jones and the team in the Wells branch were professional and efficient. Kept us up to date with our house sale at all times and pushed for information further down the chain even when things got tricky. I would certainly recommend using them.
Judith · 6 September 2021
★★★★★ 5/5
TrustpilotHighly Recommend Ash Rooke!
My husband and I have had the pleasure of dealing with Ash Rooke, and I can’t recommend him enough. Since joining A&H, as Senior Lettings Coordinator in 2023, Ash has proven himself to be professional, approachable, and exceptionally skilled at managing our landlord and tenant relationships.
Liza · 23 January 2025
★★★★★ 1/5
TrustpilotDon't use A & H as a landlord
They don't complete what they say they will complete and when they will complete it. I am disappointed with myself that I didn't just complete the process myself to find a tenant - It would have been less stressful than trying to manage the agents and filter through what information is actually truthful and correct.
Charmaine · 12 September 2024
★★★★★ 1/5
TrustpilotIf I could leave a zero I would
If I could leave a zero I would. As a tenant I have had the worst experience with this company. No communication whatsoever. Arrived to my new home to discover a bulging ceiling from leak, condemned Boole so no heating during December, the property had not been cleaned so was foul smelling and the drain was severely blocked. I’ve reported all this to them and they still haven’t fixed the drain which has now resulted in the property flooding and causing damage to my appliances and wooden furniture. Phoned on Saturday morning as soon as I was able and was fobbed off. I have had no one to contact and been sat in my damp house with the squelching carpets and kitchen flooor all this for £800 a month. Bloody joke
Kelly · 16 January 2023
★★★★★ 1/5
TrustpilotIf i could i would leave zero star.
If i could i would leave zero star.They misled me, at the first meeting and valuation, promised things but didn't deliver, they encouraged me to accept the first offer as buyers were cash buyers, this turned out it was not the case.The deal fell through when allegedly my buyers buyers pulled out, two weeks before the moving date. Most untrustworthy agents I've ever dealt with, I'm disabled,with several chronic illnesses, the whole experience made me very ill, from August 2022 to date 8th Jan 2923 I'm still in my home surrounded by boxes packed up to move.ZERO STARS FROM ME
Linda · 8 January 2023
★★★★★ 1/5
TrustpilotAbsolutely abysmal service
Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back
Kelly · 2 November 2022
★★★★★ 1/5
TrustpilotAvoid at all costs
Selling a house is always stressful, but the shockingly bad service we got from the Frome branch made it so much worse. Agent talked a good talk initially, then as soon as we signed up would ignore calls and emails for days on end, as would others in branch. I don't expect people to get back back to me straight away, but I would like to hear from them before a week! All they're interested in is getting you to sign up. Messed up our EPC payment & got the dimensions & description of our house wrong. Only a handful of viewings over several months. Ignored us for a fortnight when we asked for a price reduction. Only removed us from their listings & returned our key long after our contract was up because we had to lodge an official complaint. I have never experienced such terrible service from estate agents before. Absolute time wasters. Would give them no stars if I could. Don't go through what we did, avoid at all costs.
TH · 1 November 2022
★★★★★ 5/5
TrustpilotExcellent customer service
Martin and the whole team at the Shawlands branch have been excellent and very supportive through a difficult journey of selling my late parent’s flat. It took longer than expected with quite a few twists and turns but they helped me through each step of the way. A great bunch of people and very professional and excellent communication. No complaints at all. Thank you.
Lisa · 14 December 2023
★★★★★ 5/5
TrustpilotClifton Team
Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.
Georgina · 11 April 2025
★★★★★ 1/5
TrustpilotIs this discrimination??
I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!
Sun · 14 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
