Trusted Agent profile · Welwyn Garden City · Hertfordshire
Verified
★★★★★
478 reviews across 2 platforms
29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Part of Ashtons Estate Agency, see every office.
Ashtons Estate Agency's office in Welwyn Garden City, Hertfordshire, at 29 Wigmores North, is rated 4.7 out of 5 across 478 reviews on two platforms, including 477 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Ashtons Estate Agency won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Ashtons Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
5/5
GoogleThank you Chris Haw (Senior letting associate )for assisting us in each and every step of the renting process. He is so kind, professional and friendly. He made the process easier.
Thank you so much for your kind words and 5* review Karishma. Chris is delighted to have been able to help. Wishing you all the best, from the team at Ashtons
2/5
GoogleOur experience with Ashtons started on a very positive note. Tom and the marketing team did an excellent job promoting our property online, and the brochure they created was beautifully done. Their efforts generated strong interest quickly …
Thank you for taking the time to share your feedback Carly. We're genuinely sorry to hear that aspects of your experience did not meet your expectations, particularly during the latter stages of your sale. … More
1/5
GoogleIt's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago. As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen. They promised they would take care of the transfer of bills but did nothing. Please save your money and do not pay a management fee to this company! They have completely missold their service. Do not use Ashtons
Naturally we are disappointed to read both yours and your partners reviews. We take all feedback on board and so we are grateful to you for bringing this to our attention. We understand your concerns are being investigated by a Team Leader and Director and we are aiming to resolve this issue with you as soon as possible. We pride ourselves on our efficient and professional service, so we apologise if you feel this wasn’t the case on this occasion. We will continue to communicate to reach an amicable conclusion.
5/5
GoogleI have had the pleasure of dealing with Nicole Glover on multiple occasions and she is great to work with and a real asset to the team, would highly recommend her
Thank you Rachel for your 5* review. We will pass your kind words on to Nicole who will be delighted with your feedback and your recommendation. Best wishes, the Ashtons team.
5/5
Google5 star local agent. Biggest portfolio of properties for sale in Welwyn and outstanding customer service of the staff. They always go the extra mile to let clients feel they do matter. I had a pleasure being helped by Laila, Olivia and Stephen who have always treated me like a friend. Absolutely recommended!!!
Thank you so much for your 5* review Maciej - we're absolutely delighted to hear your feedback and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleWe have had a great experience with Ashton's over the years. First of all buying our home from them, and now selling. They have been very efficient and easily contactable making the process of selling our house a lot less stressful. Gail has done a fantastic job of producing our brochure and making the property searchable across many of the house searching websites.
Thank you Ryan for taking the time to leave us a review. We're delighted to have been part of both your home-buying and selling journeys and to hear we have helped make the process smoother for you. Gail will be thrilled to know her efforts made a difference. Wishing you every success with your sale, the Ashtons Team.
5/5
GoogleI would like to send my thanks to Sandy Gorton and the lettings team for the excellent service provided when recently marketing my maisonette in Welwyn Garden City. Both communication and service levels were faultless. Highly recommended.
Hi Scott, a quick message to thank you for taking the time to leave your 5* review. It's wonderful to hear that Sandy and the team were on hand to help with all stages of your letting journey and we look forward to working with you in the future! All the best, the Ashtons team.
5/5
GoogleAshtons provided an absolutely amazing service. I can't thanks Sam Ward enough for his help throughout the process in buying a property listed by Ashtons, he was friendly, professional and made sure things were done. Sam - and every other member of staff I came across during the process - is a huge credit to a very good company.
Thanks Jay for your feedback.
5/5
GoogleReally recommend this company, helped me out massively, big thank you to Chris Haws who was very kind and helpful also very efficient, will be using this company again!
Thank you so much for your review Ashkan - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!
5/5
GoogleWe moved to Canada last month and let our property in WGC through Ashtons. Whole team at Ahstons including Chris, Colin and Tiegan are very professional, friendly and sort out things on time. Whole process was smooth and we were kept informed at every stage. We have encountered no issues at all and they are always approachable keeping in mind of time difference between two countries. I am glad I have chosen Ashtons for my property.
Thank you Haseeb for taking the time to leave your 5* review. We pride ourselves on our personal, efficient service so are delighted to hear your feedback. We look forward to working with you going forward and wish you all the very best with your new life in Canada!
5/5
GoogleThanks to the Ashtons team over the last year, especially Chloe and Chris - we’ve always appreciated your prompt communication and willingness to engage with us when needed
Thank you for your 5* review Michelle. It's great to hear Chloe and Chris have always provided an efficient service. We will be sure to pass your kind words on to them. Best wishes from the Ashtons team.
5/5
GoogleAshtons provided an absolutely amazing service. I can't thanks Sam Ward enough for his help throughout the process in buying a property listed by Ashtons, he was friendly, professional and made sure things were done. Sam - and every other member of staff I came across during the process - is a huge credit to a very good company.
Thanks Jay for your feedback.
5/5
GoogleThe whole process has been extremely easy and enjoyable, from finding the property, to booking the viewings and arranging the sale. We worked closely with Liz Wilson who has been amazing. She answered all the questions we had and nothing was too much trouble. Highly recommend!
Thank you Thomas for taking the time to leave your 5* review. We pride ourselves on our personal, efficient service and ensuring the property journey is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. Wishing you all the best in your new home, the Ashtons team.
5/5
GoogleWe moved to Canada last month and let our property in WGC through Ashtons. Whole team at Ahstons including Chris, Colin and Tiegan are very professional, friendly and sort out things on time. Whole process was smooth and we were kept informed at every stage. We have encountered no issues at all and they are always approachable keeping in mind of time difference between two countries. I am glad I have chosen Ashtons for my property.
Thank you Haseeb for taking the time to leave your 5* review. We pride ourselves on our personal, efficient service so are delighted to hear your feedback. We look forward to working with you going forward and wish you all the very best with your new life in Canada!
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
5/5
GoogleWould thoroughly recommend Ashtons when buying or selling a property. We experienced some setbacks during our sale, but Ashtons worked really hard to keep everything together, especially Lucy, who was very professional and kept us informed throughout the process. Many thanks
Thank you for taking the time to leave us a 5* review Annika. We pride ourselves on our personal, professional service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
GoogleWhile Ashtons were not employed in selling my property, they were responsible for the property I was purchasing. Lucy Gadsby was excellent throughout and provided excellent communication, updates and was always proactive in pushing things through to completion. You could tell that this is a well run estate agents.
Hi George, thank you so much for taking the time to leave Ashtons a review. Your kind feedback is much appreciated - Lucy and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!
5/5
GoogleI have to say the service I have received from the team at Ashtons Welwyn Garden City and in particular Chris Hawes & Charlotte Kennedy is the best I have ever experienced . The process and of moving house was smooth throughout and the …
Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleI live in a property managed by urban spaces. I had an issue with a tap in my bathroom and Paige from property management had it sorted in a couple of hours! Appreciate the extra mile she went to have the problem solved as soon as possible
5/5
GoogleThey always answer calls immediately and had highly efficient communication with me during my sale. Ashtons value accurately and know how to sell. Richard Fossey from Ashtons was responsible for my sale process and provided excellent service. I would highly recommend.
Thank you Alison for taking the time to leave us a review. We're thrilled to hear you were so pleased with the service Richard and the rest of the Welwyn Garden City team were able to provide during your recent property sale. Your … More
5/5
GoogleLucy and Simon were exceptionally helpful from start to finish. They always kept us updated and did everything they could to push the sale through
Thank you so much Matt for taking the time to leave your 5* review, it's much appreciated. I will pass your kind words on to Lucy & Simon, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleWe are extremely happy in our house and big thank you to Chris Haws for his help really good estate agent very professional and amazing. Thank you so much 😊😊🎉 …
Thank you so much for your kind words Simona. We are delighted Chris was able to help! Wishing you all the best in your new home. Best wishes from the team at Ashtons!
5/5
GoogleHaving never rented before it all seemed a bit daunting, however Nicola got the ball rolling. I was then informed that she was leaving the agency and that Chris from another …
Thank you Trish for your 5* review. Chris will be delighted to hear he was able to make your recent property search a smooth and stress-free experience for you. We wish you lots of happiness in your new home, the Ashtons team.
5/5
GoogleColin & Chris and the team did a fantastic job of getting tenants into my let property in a really quick turnaround. High recommend.
Thank you so much for your review Lauren - we are always delighted to hear feedback from our clients. We very much look forward to working with you again! Best wishes from the Ashtons team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ashtons Estate Agency, Welwyn Garden City won Gold; Ashtons Estate Agency, Harpenden won Gold; Ashtons Estate Agency, Redbourn won Trusted Agent.
