Trusted Agent profile · Welwyn Garden City · Hertfordshire
Verified
★★★★★
478 reviews across 2 platforms
29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Part of Ashtons Estate Agency, see every office.
Ashtons Estate Agency's office in Welwyn Garden City, Hertfordshire, at 29 Wigmores North, is rated 4.7 out of 5 across 478 reviews on two platforms, including 477 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Ashtons Estate Agency won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Ashtons Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
5/5
GoogleI recently experienced a change of circumstances regarding a tenancy contract I had signed, and I’m very grateful for the support I received from Alexandra Edmondston (Customer Success Specialist). From the moment I contacted her to explain …
5/5
GoogleA positive experience buying through Ashtons. Especially Stephen, the branch manager, who worked his socks off to get the sale over the line, in difficult circumstances! Thanks for making it happen.
Thank you so much for taking the time to leave your 5* review Adam, it's much appreciated. I will pass your kind words on to the team, who will be absolutely delighted. We do hope to work with you again in the future. All the best, the Ashtons team
5/5
GoogleFull marks for tenacity! Ashtons didn’t give up in the face of so many obstacles with my sale. They kept me going with their persistence and professional approach - finally achieving a sale without compromising on my asking price. Highly recommended.
Thank you Cathy for your kind review. We pride ourselves on our efficient and personal service so are delighted to hear your feedback. We hope to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleChris has been super helpful throughout, really glad we went with Ashtons, short and smooth process
Thank you for your 5* review Mariam and that Chris helped make the process so smooth for you. Wishing you all the best, the team at Ashtons
5/5
GoogleLooking for a rental property has been a nightmare but Charlotte was a breath of fresh air! She's friendly, always came back to me as promised and went out of her way to help me find a suitable home.
Thank you so much for taking the time to leave your 5* review Sarah, it's much appreciated. I will pass your kind words on to Charlotte and our Lettings team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleGood to deal with a company that puts the client first rather than them. Really sound advice from Richard Fossey on how we should market the property, if you are looking to sell or buy then I can highly recommend them.
Thank you Ray for your wonderful review, Richard does go above and beyond for his clients and we're grateful for your recommendation. Wishing you all the best, the Ashtons team.
5/5
GoogleI had an excellent experience with Ashton's recently when looking to rent a property. The entire process was straightforward, and Chris was helpful throughout.
Thank you so much for your review Tom - we are always delighted to hear feedback from our clients. We very much look forward to working with you in the future!
5/5
GoogleSwapped to Ashton’s from another agent after meeting Richard Fossey. He was like a breath of fresh air. He did exactly what he said he would do on time and kept tabs on the whole process. Would highly recommend.
Thank you Stuart for your review. Richard will be so pleased to hear you were happy with the service he was able to provide. We look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleChris was excellent, kept us up to date and informed every step of the process.
Good morning Leah, thank you for taking the time to leave us a review. We are always delighted to receive feedback from our clients! All the best, the Ashtons team.
5/5
GoogleRichard and his team were absolutely fantastic throughout the process of selling. Very clear communication and responsive to requests. We knew at all times where things were at in the process, which from experience I know is not always the …
Thank you so much for sharing your positive experience with Ashtons Emma. We're thrilled to hear that you would recommend us to others and we wish you all the very best in your new home.
5/5
GoogleColin & Chris and the team did a fantastic job of getting tenants into my let property in a really quick turnaround. High recommend.
Thank you so much for your review Lauren - we are always delighted to hear feedback from our clients. We very much look forward to working with you again! Best wishes from the Ashtons team
5/5
GoogleA huge thank you to Jonathan Searles and Sam Ward and their teams. Both went the extra mile on our sale and purchase. Understanding our situation and communicating on a regular basis helped us through to completion. I would recommend Ashton's without hesitation.
Thanks Stephen for your feedback.
5/5
GoogleWe just wanted to thank you Sam so much for your help in purchasing our first property. You have really gone out of your way to help and your assistance, patience and …
Thank you so much for taking the time to leave us a review Olha. Feedback from clients is so important to us and we're absolutely delighted to hear that your experience with Ashtons was a positive one and that the team were able to help you … More
5/5
GoogleVery pleasant and professional. Really enjoyed working with Liz in particular, who was very attentive and catered to our every need. My wife and I are both really happy with the service we received; keep up the good work!
Hi Inderpal, we're always delighted to receive feedback from our clients so your review is much appreciated. We will pass on your kind words to Liz who will be delighted. Best wishes, the Ashtons team.
1/5
GoogleMy experience with Ashtons has made it apparent that if you are a first time renter or not fully aware of your rights then they will likely try to pull the wool over your eyes, so be careful and make sure to question anything you aren’t sure of. I personally dealt with Alf and Kirsty, both work in lettings and do not seem to have much knowledge or awareness of how to act professionally. I wouldn’t recommend Ashtons in Welwyn to anybody looking to rent or purchase a property. The staff in this branch were unprofessional and uninformed during every interaction I had with them, which unfortunately lasted over the course of a number of months. When the current 12 month rental contract expired it took Ashtons over 5 weeks to send a renewal contract; by the time this had arrived the landlord had decided to sell and wanted to provide an eviction notice. Ashtons broke protocol when providing the eviction notice and didn’t attempt to contact or explain the situation beforehand; they then admitted their staff had acted against their professional guidelines - this seemed to be a regular occurrence. Ashtons staff then advised the landlord to request deposit deductions for repairs that they had informed the tenant would not be needed, and when they were advised that the TDS would unlikely side with the landlord (I spoke with TDS directly ) they conveniently changed their opinion and advised the landlord not to request these deductions. They continuously avoided questions regarding whether or not they were acting in the best interests of both parties, and at one point Kirsty the lettings manager actively declined to answer. I requested a face-to-face in the Welwyn branch and was told it would be a 2 week wait before I could speak to somebody in person. I won’t say that you shouldn’t use Ashtons in Welwyn Garden City, but I will say that you might want to speak to other estate agents first.
5/5
GoogleGreat service from Richard with our house sale which had several complicated aspects. Helpful, honest advice with how to navigate through the sale. Available and contactable throughout the process going above and beyond on many occasions. Thank you.
Thank you Edward for your 5* review. We will pass your kind words on to Richard who will be delighted to hear you were so pleased with the service he was able to provide. We look forward to working with you again in the future. The Ashtons team.
5/5
GoogleGail Sherrick has put together the brochure for selling my property, with excellent results. She also arranges the viewings, collates the results and updates the 'seller portal' with feedback from the viewings. Well deserving of my 5* rating!
Thank you William for taking the time to leave us a review. We will pass on your comments on to Gail who will be thrilled with your feedback. Best wishes, the Ashtons team.
5/5
GoogleWe've had the pleasure of working with Chris Haws for many years, and he has consistently provided outstanding service. …
Thank you Laura for taking the time to leave us a review. We're so pleased to hear Chris has been on hand to assist you through your property journey over the years, he really does go above and beyond for his clients and we will be sure to pass on your wonderful comments to him. Wishing you all the best, the Ashtons team.
5/5
GoogleJust finished a valuation appointment from Tom Case, valuations manager at Ashtons, Welwyn Garden City. Very professional and knowledgeable. …
Thank you so much for your kind review! We're delighted to hear that Tom provided a professional and knowledgeable service, we really appreciate your feedback and hope to have the opportunity to work with you again soon. Best wishes, the Ashtons team.
5/5
GoogleGreat team assisting us with our purchase, especially Ellissa was really helpful with our purchase working tirelessly to make sure the whole process was complete. Many thanks!
Thank you so much for taking the time to leave your 5* review Ovid, it's much appreciated. I will pass your kind words on to Ellissa and our team, who will be absolutely delighted, and we wish you every happiness in your new home. All the very best, the Ashtons team.
5/5
GoogleThe Ashtons team were brilliant throughout the process of our purchase of a property in Welwyn Garden City. The team were very personable and professional. We particularly dealt with Verity, she was great and very responsive. Couldn’t have asked for more.
Thanks Nathan for your feedback.
5/5
GoogleI have dealt with Chris from the Lettings team for over 5 years. His knowledge and experience are second to none and has always provided high quality tenants for my property. I would highly recommend Chris and Ashtons to anyone in the area.
5/5
GoogleVerity Stuart-Thompson has been absolutely brilliant. I couldn’t fault the service. Her guidance, friendliness and professionalism has been outstanding. She’s led me through the process of buying my first home, and I am very grateful for all her help. Her communication has been spot on throughout.
Thank you Gemma for your great feedback for Verity!
5/5
GoogleGreat Service from the lettings team at Welwyn Garden City. Ashtons have been finding me quality tenants for over 15 years. My new tenant moved in less than my old tenant had to leave. Highly recommended.
Thank you Martin for your 5* review, we've really enjoyed working with you over the years and look forward to continuing to do so in the years ahead. The Ashtons team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ashtons Estate Agency, Welwyn Garden City won Gold; Ashtons Estate Agency, Harpenden won Gold; Ashtons Estate Agency, Redbourn won Trusted Agent.
