Trusted Agent profile · Welwyn Garden City · Hertfordshire
Verified
★★★★★
478 reviews across 2 platforms
29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Part of Ashtons Estate Agency, see every office.
Ashtons Estate Agency's office in Welwyn Garden City, Hertfordshire, at 29 Wigmores North, is rated 4.7 out of 5 across 478 reviews on two platforms, including 477 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Ashtons Estate Agency won in 2026.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Ashtons Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
1/5
GoogleTerrible communication. It took the estate agents 3 days to let the vendor know of our offer. There are multiple people dealing with different projects at the same time with …
We are, of course, very disappointed to see your review Jacqueline. I can see that the Valuation Manager and our Assistant Sales Manager have discussed the circumstances of your offer and the owners decision to progress with another buyer … More
4/5
GoogleExcellent service and very smooth and stress free experience thanks to Verity. Thanks Ashtons for helping us find our first property to buy.
Thanks for taking the time to leave such positive feedback Shellian.
5/5
GoogleI have worked with Ashtons for 10 years on my rental property. During a recent reletting, they are very professional to deal with. They were quick to market the property, managed multi viewings and as a result the property was let swiftly.
Hi Chris, we just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback! All the best, the Ashtons team
1/5
GoogleI felt lack of professionalism in their approach. We’d put an offer on property and they started to negotiate with us, we agreed on a certain amount and I didn’t hear from them for a day or two then when I followed up, I was told property was gone already! This happened to us twice. Extremely poor experience, I’d avoid them
Hi Monica, we have checked our systems and we do not seem to have you registered or as someone who has viewed a property through Ashtons. Please contact our Associate Director, Richard Fossey on 01707 331100 to discuss your comments and concerns. All the best, the Ashtons Team.
5/5
GoogleRebecca and her colleagues were very helpful in smoothing my mum’s house purchase and always pleasant to deal with.
Thank you so much for your lovely feedback Tina. It's great to hear Rebecca was able to help make the process as smooth as possible. Best wishes from the team at Ashtons
5/5
GoogleTom, Olivia , Lucy and team were exceptionally great in completing the sale of my property.
Thank you so much for your wonderful feedback! I will pass your comments over to Tom, Olivia, Lucy and the rest of the team who will be absolutely delighted to hear they were able to ensure a smooth property journey for you. We do hope to work with you again in the future. Thanks again, the Ashtons team.
5/5
GoogleAshtons Estate has made our letting experience seamless. Special Thanks for Chris for helping in every way possible.
Thank you for taking the time to leave your 5* review Vally, it's much appreciated. Wishing you all the best, from the team at Ashtons
5/5
GoogleI have been using Ashtons for several years. The team are excellent. They are very understanding and helpful. I highly recommend their services.
Thank you AJ for your 5* review and your continued trust in our services. Your recommendation means a lot and we look forward to assisting you in the future. Best wishes, the Ashtons team.
1/5
GoogleUltimately when it came to purchasing a house, decided to avoid like a plague. Rude, dismissive (answering emails in one sentence without even bothering with "hi"), rudimental understanding of what they are offering... better service in Nero around the corner.
We are, of course, very disappointed to see your review. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 … More
5/5
GoogleBeen with ashtons for 3 years now, when looking for a new house called up Chris Haws, and he helped us find a house and got everything sorted effectively and efficiently. Cannot recommend enough, makes moving so much less stressful!
Thank you so much for your 5* review and kind words Leanne. We are delighted to hear that Chris was able to make your move as stress-free as possible. Wishing you every happiness in your new home, from the team at Ashtons
5/5
GoogleWould highly recommend! Sophie Healey has been fantastic, very responsive and polite. A real professional.
Thank you for your 5* review Sam - we couldn't agree more about Sophie, she's a true gem in the Ashtons team, and we do hope to work with you again in the future. Wishing you all the best in your new home.
5/5
GoogleRichard Fossey and Emily Ward are amazing people that I worked along side with for a number of years now, always helpful and friendly
Thank you Kendall for your 5* review. We will pass on your kind words to Richard and Emily who will be thrilled and look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleWhere do I start?! Lisa Evans and Olivia! Wow just wow! Talk about a real credit to the company! They have made one of the most …
Thank you Glenn and Kayleigh for your wonderful review! We will pass your kind words on to Lisa and Olivia who will both be delighted with your feedback. We do pride ourselves on our personal and efficient service so we're really pleased to … More
5/5
GoogleI have dealt with a few other agencies in my recent selling and buying journey and so to begin with had no particular expectation of Ashtons. All I can say is that my flat purchase would not have ever gone through without the dillegence, …
Thank you very much for your review Susan. Jules and the Team have been delighted to assist you on your journey and we wish you every happiness in your new home.
5/5
GoogleJust finished the moving process to Welwyn Garden City (for my mother) and cannot fault the service received by Ashtons and particularly Sam Ward who was excellent. I think our move was relatively straightforward but any slight issues we had were dealt with promptly and professionally. I highly recommend Ashtons.
5/5
GooglePaige Christey has done an excellent job; responsive and professional.
4/5
GoogleVery pleased with the recent lettings support provided by Chris at the WGC branch.
We appreciate feedback from our clients so thank you Jane for your review. Best wishes, the Ashtons team.
5/5
GoogleAfter many years I decided to move house. I chose Ashtons to sell my house mainly due to the professional presentation they gave me. The dashboard app system they used was really helpful listing all the people who viewed the house and their …
Thank you Barbara for taking the time to leave a review, and for your kind words. The team in Welwyn Garden City were delighted to have helped you. Wishing you all the best from the team at Ashtons.
5/5
GoogleVery professional and polite. Richard and Lucy looked after us throughout. Thank you.
Thank you Sandra for your review, we are always delighted to receive feedback from our clients. We look forward to working with you again, best wishes, the Ashtons team.
5/5
GoogleGreat Service, Very Professional - Chris Haws was especially helpful throughout the whole application process and subsequent 2 year tenancy. Highly Recommended! KC
Thanks for taking the time to leave a review Adele
5/5
GoogleMy partner and I were very impressed with Ashtons. We made a verbal offer on a property the morning after a viewing which was accepted. From then on we found Ellissa to be very pro-active, responsive and helpful. We didn't have one …
Thank you so much for taking the time to leave your 5* review Eddie. I will pass your kind words on to the team, who will be absolutely delighted! Wishing you the very best in your new home, the Ashtons team.
5/5
GoogleThankyou Gail for your service and making our brochure for our home.looks great.
Thank you Michael for taking the time to leave us a review. We're so pleased to hear you're happy with the property brochure. Best wishes, the Ashtons team.
1/5
GoogleIt's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that …
Naturally we are disappointed to read both yours and your partners reviews. We take all feedback on board and so we are grateful to you for bringing this to our attention. We understand your concerns are being investigated by a Team Leader … More
5/5
GoogleHighly recommended, found a buyer quickly and was kept informed at every stage.
Thank you for taking time to leave us a review. We're so pleased to hear you were happy with the service provided. Best wishes, the Ashtons team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ashtons Estate Agency, Welwyn Garden City won Gold; Ashtons Estate Agency, Harpenden won Gold; Ashtons Estate Agency, Redbourn won Trusted Agent.
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