DB Roberts Wellington reviews

★★★★★ 5/5

Trustpilot

I just want to thank Josh for his…

I just want to thank Josh for his brilliant help! He was really helpful with my enquiry about a property. He was professional and quick to answer my questions. Thank you the excellent service!

Soph · 25 June 2026

★★★★★ 1/5

Trustpilot

Do not recommend!

Our experience with DB Roberts was very disappointing to say the least. Alarm bells started ringing when the valuers insisted on marketing the property too high; I gave the benefit of the doubt with this but it quickly became evident that the price was too high when I didn't have a single viewing for a month. Once I reduced the property price, I sold only for the buyer to pull out after 6 weeks. The buyer pulled out via email and DB Roberts failed to communicate this with us for a number of days. Once the house was put back on the market; we received some viewings. However, each time DB Roberts told us the viewers were proceedable; we later found out they were not! The final straw was when DB Roberts booked in a couple to look round our property; initially telling me they were proceedable and had sold their property? When chatting to the couple, they said they were homeless and didn't know what an agreement in principle was. We felt we were constantly being lied to all the time with DB Roberts. Needless to say, we marketed the property with another agent who sold it in 5 days and eventually completed. I would NOT recommended DB Roberts to anyone!

LJB · 6 July 2026

★★★★★ 5/5

Trustpilot

DB Roberts manage one of my properties…

DB Roberts manage one of my properties and the service has been professional and reliable. Communication through the app is polite and clear, and queries are usually responded to within a day or two. Bethany has been helpful and implements instructions promptly. Overall, a straightforward and efficient management service.

Neil · 13 February 2026

★★★★★ 5/5

Trustpilot

Nicole Stiller has been dealing with my…

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and its been a great experience from start to finish. Nicole has always remained professional and polite in any dealings I have had with her.

Heather · 30 September 2025

★★★★★ 1/5

Google

Don't use these guys. One of our viewers called and asked if they had any properties in Wellington with a budget of x amount and our house wasn't even recommended. It wasn't until the client asked for a certain area to be closer to a family member was it recommended. To top it off, they rarely reply to emails or calls. One person even replied to an email with a sarcastic comment about my mom in the email - and accidently copied her in. LOL how unprofessional is that!! Once you get the right person on the phone they claim they are quick to fight your corner but then soon disappear again. Do NOT go with any surveyancing company or lawyers they recommend either. Absolute shambles.

Elle · 14 August 2023

★★★★★ 5/5

Google

We are in the process of selling our property with Cameron, we would recommend them to others. Matthew has been very professional throughout the process and has held high levels of communicationq. He has demonstrated fantastic patience and compassion and would recommend him highly as an estate agent.

Julie · 2 February 2026

★★★★★ 5/5

Google

Myself and my partner were first time buyers and were ably looked after by DB Roberts throughout the process. We initially viewed our house and dealt with our offers with Miah and Lewis, who were welcoming and knowledgeable. They didn't rush us at all through the viewing process and allowed us time to make our decision without pressure. From offer to completion we were in contact with Lisa, who offered us advice on solicitors and surveyors, and was generally there for any questions or support needed. I can't thank them all enough for making the process as smooth as possible in purchasing our first home.

RyGro · 4 September 2025

★★★★★ 5/5

Trustpilot

Lettings

I have dealt with DB Roberts several times to let private rental properties. On this particular occasion I dealt with Megan Hickling who was fantastic is keeping me updated with the whole process and keeping it as simple as possible. Thanks to the whole team there!

Mr · 30 January 2026

★★★★★ 5/5

Google

In any of the interactions I always had a great experience. I was kept updated on each step. Received emails confirming if a process was completed. All my requests or adjustments dealt with promptly. Megan, Nicole and Bethany have all been outstanding in communication, efficiency and kindness. Thank you. I appreciate it beyond I can express.

Vânia · 18 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Cameron.They are incredibly professional and made the whole process seamless. A special thanks Mr Ketan Tailor- Director who handled my deal from start to finish. He was very friendly, straight forward and impressively fast at finalising everything. Highly recommend for anyone looking for a hassle _ free expirence!

Vidya · 2 April 2026

★★★★★ 5/5

Google

Can’t fault my experience with DB Roberts so far. I’ve been regularly updated throughout the buying process, and prior to that notified daily of any new houses on the market to suit my requirements. Really helpful, friendly staff.

Amy · 25 July 2026

★★★★★ 3/5

Trustpilot

Ok, but avoid taking AVrillo solicitors through them!!!!

At the beginning, the service was fine and communication was decent. However, as the sale progressed and there was limited interest, they were initially reluctant to reduce the asking price. Only later, as the contract period was coming to an end, did they start actively looking for buyers. They also recommend AVRillo solicitors, who in my experience were very poor and had several unexpected or hidden costs, so I would not personally recommend that route. When the survey came back lower than the agreed sale price, the situation became less straightforward and felt unnecessarily complicated at times by the agent. Eventually, the property did sell for the original price through them, but in the later stages I had to chase most updates myself. Communication became weak, and I often had to call to find out basic progress updates. Contact with my solicitor was also not easy, which added further stress to the process. Overall, an acceptable service at the start, but weaker support and communication in the later stages of the sale.

Jo · 28 April 2026

★★★★★ 5/5

Google

Wish had have just gone with DB Roberts in the first place (rather than an online estate agent) Brandon came out to value and was very helpful, the ladies that I have dealt with in the office have been helpful, always made time to talk me through things, and now found us a buyer. Would highly recommend. In my opinion and experience you can get cheaper fees out there, but you get what you pay for.

Kerriejane · 14 August 2025

★★★★★ 5/5

Google

DB ROBERTS ESTATE AGENTS AND LETTING REALLY GREAT .. i have good experience with them. Freindly staff . Polite dealing . I am really teally happy with there dealing. Highly reccond to them.. Thanks

Harpreet · 29 July 2026

★★★★★ 5/5

Google

Matthew was excellent during my property viewings. He was professional, friendly, and incredibly detailed in showcasing the property. He listened carefully to all my questions and made sure I got the right answers. I would highly recommend …

Elijah · 2 March 2026

★★★★★ 5/5

Google

Excellent company to rent with. All the staff are lovely, very helpful and are great in regards to communication. Our property manager Bethany and letting agent Tia have both be amazing throughout the whole process and always at the same end of the phone/an email to answer any queries. Would highly recommend.

Maria · 18 March 2026

★★★★★ 5/5

Google

Db roberts (specifically tia and Reece) were very helpful with our house hunting aswell as explaining the process of viewing and making an offer… would definitely recommend.

Hannah · 3 September 2026

★★★★★ 5/5

Trustpilot

Bria and the team at DB Roberts were…

Bria and the team at DB Roberts were excellent and helped me secure a competitive property 👍 they were calm and reassured me throughout. Thank you 😊

Natural · 7 May 2026

★★★★★ 5/5

Google

Everyone at DB Roberts has been amazing in the selling of our home. Extremely proactive in promoting our home to potential clients. Job well done by all. Thank you.

Rhys · 6 August 2026

★★★★★ 5/5

Trustpilot

Prompt Service

I spoke to Nicole at DB Roberts early Saturday morning to report an urgent repair and within less than 2 hours a plumber had called me to say they were on their way to fix the repair. By Saturday afternoon the repair was completed. Prompt professional and understanding honestly can't thank DB Roberts enough!

Misha · 1 July 2024

★★★★★ 5/5

Google

Very professional whilst retaining a friendly face. Staff are easy to talk to about your requirements in a property, and very knowledgeable. Miah has been particularly helpful and supportive in my situation.

Ann · 13 May 2025

★★★★★ 1/5

Trustpilot

Awful - no communication or empathy

Happily going ahead with a sale of our property thinking we had a sale with DB Roberts, who had sold the property we had offered on to another purchaser and not bothered informing us. Lack of communication and empathy. Left high and dry and devastated. In response to the reply below, you were informed that I had reduced my property by 5k in order that we could get a new seller, which happened. You told me that the seller ‘would be happy to wait a couple of weeks’. At no time were we informed that you had gone ahead with another buyer or I’d have kept my asking price the same.

Joanne · 25 April 2025

★★★★★ 5/5

Trustpilot

Great management team

I've been using DB Roberts to manage my property for some time now, and I've been consistently impressed with their professionalism and attention to detail. From the start, they've provided excellent service, making the process of property management as smooth and stress-free as possible. A special mention goes to Bethany, who has been particularly outstanding in her role. She's always responsive, handling any issues or queries I have promptly and efficiently. Her proactive approach and clear communication have made a significant difference in ensuring my property is well cared for and that any tenant concerns are addressed. Overall, DB Roberts has proven to be a reliable and professional property management company, and I highly recommend them to anyone in need of such services. A big thank you to Bethany and the entire team for their hard work and dedication!

Darren · 29 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service and Proactive Management

I have worked with DB Roberts Lettings for many years. They have always displayed unmatched professionalism and taken a proactive approach to managing my tenancies, helping me to stay on top of the many issues that have arisen. I have been particularly impressed with both Lisa Edwards and Nicole Stiller. They never wait for a problem to escalate; whether it’s providing detailed property reports, mediating tenant issues, or navigating complex maintenance, their communication is meticulous. Any delay in rent is addressed immediately, and payments are always processed very quickly. They have a remarkable ability to manage contractors and resolve issues efficiently. I truly feel that they have proven time and again to have my best interests at heart. My rental property is in safe hands, and I cannot recommend them highly enough.

Patrick · 22 February 2026