DB Roberts Wellington reviews

★★★★★ 1/5

Trustpilot

Awful Company

Following the death of my father, I sold the house just shy of 12 months post his death, no issue with the sale.My experience relates to the email received this week from DB Roberts stating a “Happy Anniversary” it’s been five years since you moved. The email then went on to push me to sell with them again!Although years have passed, this email from them still upset me.I have emailed DB Roberts twice and both emails ignored. Obviously don’t careInteresting GDPR came into effect a year after I sold and I’ve not given permission to hold my details. So second issue is the breach in my privacy and data.The stigma of being an estate agent in the days of gazumping just goes to show that 30 years on, still haven’t become professional

Lee · 10 September 2022

★★★★★ 5/5

Trustpilot

Tia has concluded a couple of tenancies…

Tia has concluded a couple of tenancies over the last few weeks, and the communication from start to finish has been exceptional.

Alex · 2 July 2024

★★★★★ 5/5

Trustpilot

So pleased with the process from start…

So pleased with the process from start to finish, exceptional customer service and communication, especially from Joshua May and also Sam Garbett who have both been remarkable throughout and made this process as least stressful as it possibly could have been. I hope to work with Joshua, Sam and the whole team again for any of my future purchases

Courtney · 22 March 2024

★★★★★ 5/5

Trustpilot

Tia Scott who I’ve been dealing with…

Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on. Communicating and keeping me inform about the tenants too! Tia Scott Thankyou again You’ve been incredible!👍

Tyler · 27 September 2024

★★★★★ 5/5

Trustpilot

Great service

Delt with by Adam Excellent communication Professional service Helped me find the right home through great product knowledge and recommendation

H · 18 June 2024

★★★★★ 5/5

Google

DB Roberts (Tom Austin) have been superb at supporting me through the Sale of my property, having had problems with a buyer in the past, Tom has assured me that DB Roberts will provide me with the support I want and need. Tom keeps in touch on a regular basis, explains every behind decisions made and very professional, polite and reassuring. Thanks against for all your support, highly recommended.

Catherine · 13 May 2023

★★★★★ 5/5

Google

Needed their phone number

Harbans · 17 January 2026

★★★★★ 5/5

Trustpilot

Always someone available to speak to you

Could always phone and speak to someone who knew the details of the property I was selling, got regular email updates, requests for advice were timely and appropriate, appointments were always on time, was confident they would do a good job showing prospective buyers around, very happy with the brochure produced and all the staff that I met/spoke to.

Sheridan · 19 January 2024

★★★★★ 1/5

Trustpilot

Zero Comms

these jokers never call you back when they arrange to two days of promising to call and ive had to call them to be told you will be called back later in the day no calls so ring againto be told im on my own in the office call back will happen before 515pm today no call so i ring back another person answers and says hold on i will get so and so then to be told we will call in the morning bad bad service

Teresa · 2 March 2022

★★★★★ 1/5

Trustpilot

WHAT A JOKE

Worst company ever if your thinking of selling or have had a offer accepted please go to another company this is by far the worst ever experience me and my partner have ever been faced…they do not honestly communicate between seller and buyer they have the worst staff that lie constantly. I would never ever recommend them to anyone ever. They have wasted 4 months of our time lying to us making us wait a further two weeks saying the seller will do a report which was required and on top of that they have basically said you can do a the report but we are putting the property back on the market how does that even make any sense? very poor customer service talk about being unethical? we have been nothing but honest with them. I’m furious to be honest and then they have the audacity to say there is a language barrier problem with the seller lol that is not our problem they should get a translator then if that’s the case…we’ve done hard credit searches twice which affects us not them…I never once received a call off a manager and we was kept in the dark… I think they are in the business for wasting peoples time and conning people just for financial gain or commission don’t waste your time with them. They should be on a wind up page on YouTube because they’re an absolute JOKE!

Mandeep · 19 February 2022

★★★★★ 5/5

Trustpilot

Toilet blocked

I received a call to say there was an issue with a blockage within the building caused by an outside pipe.Bethany at DB Roberts kept me informed and up to date. Getting in touch with contractors to get the problem sorted quickly and efficiently.Thank you for dealing with the problem and liaising with the tenants.

Ingrid · 3 April 2024

★★★★★ 1/5

Trustpilot

Not a chance in hell

We decided to sell our house a few months back and invited DB Roberts to give a valuation. They gave a very low valuation based old sales figures of other houses in the area (some up to 3 years old sales). Of the 3 valuations theirs's was 20 thousand lower than the other 2 valuation, that not being bad enough but the woman that came out was very pushy saying you wont get better, and you need to list now. We ended up sell within 2 hours of the house coming to market and at 25 thousand pound more than their valuation (Full asking price). It felt that Roberts were just interested in a quick flip at our expense. Wouldnt every approach them again. We sold through Manleys who were, courteous, proactive and yes sightly more expensive but worth the extra.

Jeeeeeeeesuschrist · 4 February 2022

★★★★★ 5/5

Trustpilot

D B Roberts Lettings: Landlord Recommendation

D B Roberts have managed two rental properties for me in Cannock and Norton Canes, Staffordshire for a number of years. The lettings department have always been professional, friendly and responsive to any issues. The team has also provided me with advice on my properties (e.g., insurance options and legal issues). Highly recommended.

Lynn · 22 April 2024

★★★★★ 5/5

Google

I had great experience with the Support Team member Miah..I truly appreciate her for fantastic working skills lead to achieving our new 🏠.Thanks for your Support. …

Navneet · 13 May 2025

★★★★★ 5/5

Trustpilot

Sale of residential mobile home

Efficient and professional throughout all stages of contact. It felt as though the team were interested in what we were selling and then passed their interest over to prospective purchasers culminating in many viewings. This experience was over a period of time not over just one day

Richard · 2 August 2024

★★★★★ 5/5

Trustpilot

Claudie was most helpful.really good…

Claudie was most helpful.really good customer service

Immywixey · 29 February 2024

★★★★★ 5/5

Google

I'd like to personally thank Melanie Leese in the Wellington office for her wonderful customer service and incredible knowledge of the area. Mel really bent over backwards to help us with our enquiries.thanks again Mel. A real asset to your company. Stephanie Malone

Stephanie · 22 May 2017

★★★★★ 5/5

Google

We had a fantastic experience with Miah, she was prompt with all communication, extremely honest, helpful and friendly and ensured everything ran smoothly. Highly recommend!

Danielle · 8 May 2025

★★★★★ 1/5

Trustpilot

This story goes back to pre 1st…

This story goes back to pre 1st lockdown.Listed my house with them last year, they sent round several waste-of-time viewers who had no intension of buying. After about 10 weeks we got an offer, then we went into lockdown. I asked them several times for an update, they said everything was on track, nothing to worry about, but they refused to put the SOLD board up saying it's not something they do, alarm bells are now ringing. Other local DB Roberts properties had SOLD signs up. Again further updates, everything was fine and on-track, but still no SOLD board. Then as I predicted, the day lockdown ended, they told me the buyers pulled out, I believe they pulled out long before, but didn't tell me in order to stop me going with another agent mid-lockdown. I immediately sacked them and went with another agent and the house sold in four days. DB Roberts were insistent that I cannot relist my house with another agent due to the terms of the contract, which was worthless as they also promised to provide a professional service, so they were in breach of contract anyway. 12 months on, we've been in our new house for a while now. Yesterday I got a call from DB Roberts saying someone wants to view my property - eh, we've been moved out for nearly 12 months. I just hung up on them as I couldn't be bothered dealing with their incompetence. I got an email, saying we got cut-off, we didn't I hung up. I checked their website and Rightmove and low-and-behold, they had relisted my old property and started arranging viewings. I contacted the current owners and they confirmed it is not for sale.So DB Roberts relisted my old property and contacted me to arrange viewings when I don't even own the property nor is it for sale.Their incompetence has found a new level, plus they may be in breach of the DPA.

George · 6 May 2021

★★★★★ 1/5

Trustpilot

Appalling service

I am still waiting to complete on my property sale, 6 months down the line. I have a cash buyer, there is no chain and the property has been empty for 10 months. I have never experienced such consistently poor customer service. I receive no emails or calls from the conveyancer, even after multiple requests. Nothing is ever done by them unless I get on the phone and complain, nag and push. My personal conveyancer is never available so I have to speak to a different member of the team, and he never returns my calls. He didn’t even keep the initial introductory interview, or apologise for his rudeness! The quote I was given for the conveyancing has doubled, God knows why, they’ve done nothing to earn it! For goodness sake people, don’t use this company. You will be very disappointed, get very angry and be out of pocket. I wish I had thought to look at reviews first, I am clearly not the only one!!!

Annie · 6 May 2021

★★★★★ 2/5

Trustpilot

Repossession purchase.

Was purchasing a repossession via D B Roberts - no sense of urgency and the lawyers acting on behalf of the bank were so S L O W.This compounded with me losing the property (this happens with repo’s I get it) but D B Roberts were quite two-faced about the fact a conversation of initially “we won’t show the property to anyone else, consider it yours”: to me finding out they were in fact doing exactly the opposite! Of course they are obliged to, but don’t bulls**t customers and always be transparent. It doesn’t aid your reputation (which is pretty poor as it is) by ‘people pleasing’, which ends up as a pie in yours - and my - faces.I had to do ALL of the chasing in obtaining information required to try and hurry along the transaction -D B Roberts seemed content to let this happen and not help me by liaising with the lawyers of the property, to aid a timely transaction.As it was, and as is law with a repo, someone came in with a higher offer and suddenly it seemed everything sprung into action and the property was sold quickly from then.There’s a touch of sour grapes in my review - but, ultimately, the service wasn’t great which aided in the fact I didn’t get the property I wanted. A frustrating and fraught experience!

RichKeds · 25 April 2021

★★★★★ 5/5

Trustpilot

5 Star

I honestly could not fault! Lottie and Dan have been great. Lottie provided constant updates even when i wasn't chasing and if she was ever out of office she made sure a colleague was looking after the case for us. Thank you for your help!

Shania · 9 July 2024

★★★★★ 5/5

Trustpilot

Good quality and reliable

William · 1 December 2025

★★★★★ 5/5

Google

The sales team has been fantastic - respectfully supplying every vital information on request and giving updates on every step of the way.

Valentine · 16 May 2025