Trusted Agent profile · Wellington
Verified
★★★★★
430 reviews across 2 platforms
30 Market Street, Wellington, TF1 1DT
DB Roberts's office in Wellington, at 30 Market Street, is rated 4.7 out of 5 across 430 reviews on two platforms, including 150 Google reviews rated 4.8.
One of our longest established offices having first opened in the market town in 1964.Wellington is one of our Telford network of offices and is located on Market Street with convenient access and parking close by.
Every review we hold for the Wellington office, from every platform, shown as written. First names only.
4/5
TrustpilotAn easy Process with little to no work.
The ease of not having to manage things myself was very helpful and saved me a lot of time with travelling, Lisa and Tia at DB Roberts have been very attentive and responded to all my calls and emails.
5/5
TrustpilotVery friendly and helpful service
Very friendly and helpful service, property sold in super quick time
5/5
TrustpilotVery good Estate Agent…
D B Roberts sold our home in a challenging market. Everyone was helpful and nothing was too much trouble. They were patient when I had so many questions. They made the whole process of selling our property easy and stress free. I would recommend D B Roberts to anyone.
5/5
GoogleExtremely helpful with any queries. Always keep us updated and easy to get hold of. Very happy so far. Thank you!
5/5
GoogleReally pleased with the ongoing support from Miah, Lauren and Ashleigh pre and post agreement of sale. Thanks…. prompt and professional 👍 …
5/5
TrustpilotMy first house purchase
So pleased with the process from start to finish, exceptional customer service and communication, especially from Andrea Scott who have been remarkable and on spot with every suggestions and detail guidance which made the process much easier to understand as it is my first house purchase.Will definitely recommend..
1/5
TrustpilotNo communication
This has to be quite simply the worst estate agent that I have dealt with. After renting properties for a number of years, my partner and I have been looking at buying our first home, and after sending various e-mails enquiring about a selection of properties, we received no acknowledgement of receipt or any communication about any of the properties we were interested in. Instead, we have had to chase them regarding these properties and their details, to which they offered little-to-no advice other than: "It's on the website."On the telephone, the sales assistant did not seem bothered that we were interested in any of their properties, and it was more of an inconvenience that I was ringing. I had to ring a further 3 times to ensure we had an appointment for the house we were looking at, as there was absolutely no communication from their end, only to be told on the phone in a stern tone: "Well, you can't do this weekend, so it'll have to be next weekend."When the booking for one house came through, so did another (which we didn't ask for) and this time another sales assistant in a different office seemed quite put out that I cancelled this viewing after "He only just booked it in."During this week, using RightMove, we have discovered that the house has been taken off the market (Wednesday) - and subsequently taken off their website - but we have received no communication about the change in circumstance. Since seeing the change on both their website and the RightMove app, we have waited Yet again, I have had to ring them (two hours before we are meant to view the property) to check if it has indeed been taken off the market and our viewing has been cancelled. Upon ringing, I was told that the property had only just been taken off the market this morning (Saturday), however seeing this, we know that is not the case. I was also told a cancellation text message had been sent out, but as of yet, nothing has been received. As a customer, I should not be having to chase estate agents for a viewing to a property, or even for an update on situations. I certainly shouldn't have to see if properties have been taken off the market via an app and have no dialogue with the agents beforehand. For a company with a fair amount of offices and many properties that are being dealt with in the West Midlands area, you would expect a much higher level of service, and a much improved line of communication from the very start of the enquiry process. We have rearranged freetime and holiday time in order to view this property, and it has been cancelled, but only because we acted.
5/5
TrustpilotExcellent service from start to finish!
Excellent service from start to finish! Very pleased with DB Roberts
Thank you for your feedback!
5/5
Trustpilotthe best service !
Sue provided me with the perfect balance of how to be Professional and friendly whilst helping me with my enquiry , She responded super quickly and made me feel at ease with the process of booking a valuation, a lovely experience and would highly recommend DB !
5/5
TrustpilotAmazing service
Really helpful and staff so lovely. I had Emily helping us on our journey of being first time buyers and she was all round amazing. Thank you so much 😁
4/5
Trustpilotthis was my first time applying for my…
this was my first time applying for my first rented home and was a pretty straight forward experience
Thank you for taking the time to share your feedback! We're delighted to hear that your application for your first rented home was a straightforward experience.
5/5
GoogleSuper helpful with setting up viewings and beginning the process of our first house purchase, Thank you!
5/5
TrustpilotD B Roberts & Partners have help us to…
D B Roberts & Partners have help us to find a tenant with a better deal within a month. The communication during the process was excellent. We are very happy with the services. Thank you very much!
1/5
TrustpilotThomas Wragg..Avoid.
Thomas Wragg came to value our property 28th March. Assured me of a phone call following day. Never did. I called a week later asking for update, said would get back to me. Over a month later. Zero contact. How professional!
5/5
TrustpilotExcellent customer service .
Great customer service from start to finish with our rental property......will definitely use their service again!
Thank you for the feedback, it's great to hear that you had an excellent experience. Thanks again for choosing us!
5/5
TrustpilotExcellent quality and speedy service
Thank you so much for your kind review! We're thrilled to hear that you were pleased with both the quality & speed of our service.
5/5
GoogleI can fully recommend DB Roberts - people from agency very helpful and supportive.
5/5
GoogleUsed for a property evaluation after doing a renovation - very helpful and comprehensive appointment with Thomas.
5/5
Trustpilot14 years of excellent service.
I’ve used Robert’s as my estate agents for the past 14 years and never had an issue. They’ve managed my property very well and always are polite and respectful when contacting me.
5/5
TrustpilotHelped make a very big decision
Emily helped us make a very important decision whilst viewing a property during relocating our family. We were unsure of the area we had seen a house we loved, due to not knowing it, and Emily reassured us and ultimately made our decision easier.
5/5
TrustpilotGreat customer service
Alex Hayward who I spoke to on the phone was really helpful & got everything covered & answered for that I wanted to know along with signing me up to the estate agency to progress my search for property & future view in’s.
5/5
TrustpilotDB Roberts were the right choice
DB Roberts’s agents they’ve been nice, kind and respectful but the most important characteristic is that they are efficient, they move fast and get things done, and that’s a key factor when you want to sell our house!
5/5
TrustpilotProfessional & Efficient
Excellent communication throughout the team, A prompt response to any enquiries or issues raised. A professional outfit that I would recommend and use again in the future !
5/5
TrustpilotFrom Landlords Perspective
DB Roberts manage my property effectively, with good communication from tenants to myself and back again, they have been very helpful and prompt when sorting issues for both myself and the tenants. Can't complain at all :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Wellington office has 430 reviews across two platforms: 150 on Google, 280 on Trustpilot (across the whole business).
DB Roberts Wellington is rated 4.7 out of 5 across all 430 reviews, and 4.8 out of 5 on Google from 150 reviews.
DB Roberts Wellington, 30 Market Street, Wellington, TF1 1DT.
