Trusted Agent profile · Wellington
Verified
★★★★★
430 reviews across 2 platforms
30 Market Street, Wellington, TF1 1DT
DB Roberts's office in Wellington, at 30 Market Street, is rated 4.7 out of 5 across 430 reviews on two platforms, including 150 Google reviews rated 4.8.
One of our longest established offices having first opened in the market town in 1964.Wellington is one of our Telford network of offices and is located on Market Street with convenient access and parking close by.
Every review we hold for the Wellington office, from every platform, shown as written. First names only.
5/5
TrustpilotI was very much enjoying the experience…
I was very much enjoying the experience of selling house and was pleased with Jade and Brandon help and encourage mount and helping me with the buying experience at time it was stressful but it these two that kept going to make my goal I can’t wait to complete and move
Thank you for your kind words! We're thrilled Jade and Brandon could make your selling and buying experience enjoyable.
5/5
TrustpilotProfessional yet efficient and friendly…
Professional yet efficient and friendly customer service right from the start. Emily took my initial call interested in a house viewing and her excellent customer service has not wavered. I have been so impressed and would highly recommend DB Roberts.
Thank you for sharing your positive experience with Emily and our team at DB Roberts!
5/5
GoogleIt is an enriching experience receiving support from Ketan. He shared valuable guidance and often went beyond what was initially requested. …
5/5
TrustpilotGreat service
Very helpful and made things run smoothly
5/5
TrustpilotExcellent customer service
Emily was very helpful, answered all questions promptly and worked hard for us. I felt we were in safe hands.
5/5
TrustpilotGreat Service
Beth Stevens and the DB roberts team have all been excellent, sorting out any questions or queries I had and ensuring the best customer service was experienced. I could not recommend them enough.
Your recommendation means a lot to us, and we’re thrilled to know you had such a positive experience. If you ever need anything in the future, please don’t hesitate to reach out.
5/5
TrustpilotEasy letting process
The letting process was great. The agent, Megan, was polite and explained things. Thank guys for helping my family find a home.
5/5
TrustpilotExtremely happy with my experience with…
Extremely happy with my experience with D B Roberts. Josh was very professional and guided me along the whole process. I will definitely recommend to friends and family! Thank you
2/5
TrustpilotIf you use DB Roberts and sell your…
If you use DB Roberts and sell your property by auction, make sure they don't recommend I AM SOLD auctioneers to you. I was told my property would be sold in 56 days from the draft contracts being submitted, it took 10 months. Get any claims of that nature made, in writing. Use great CAUTION.
Dear Mr Smith,We are really sorry to hear this. We hope that all of our clients have a happy and successful transaction especially when we have timescales to work to. However, sometimes things are out of our control.We will most definitely give you a call to discuss this matter further and to make sure that we are still the agent you would use if you wish to move again. Kind Regards,DB Roberts
5/5
TrustpilotGreat support as always from Bethany…
Great support as always from Bethany and DB Roberts team.
5/5
TrustpilotEmily was very helpful and efficient
Emily was very helpful and efficient, excellent communication and I was very pleased with the service received
5/5
TrustpilotContinuing a great relationship
We’ve worked alongside Bethany and the DB Robert’s team for some while and find them all great to work with. Very affable, astute and accommodating. Many thanks
5/5
TrustpilotA fantastic service
A very efficient and professional service. As a Landlord with many rental properties the team at DB Roberts make our work life a considerably easier. We are pleased that they are now part of our team.
Thank you for your valuable feedback! We look forward to continuing to work with you!
5/5
TrustpilotGreat Estate Agents
Emily and Andrea were very helpful, they coordinated multiple viewings for me and kept me updated through the whole process, and always readily contactable.
5/5
GoogleReally polite, informative and very quick to send out contractors. Very highly recommend
5/5
GoogleAbsolutely fantastic service from the Team, especially Sue! Have a specification for a property I wanted and she delivered the perfect property! This is all within a 4 month period! Would not use any other established !
5/5
TrustpilotI found the experience surprisingly easy…
I found the experience surprisingly easy. They at db Roberts were always helpful and honest even if no interest shown. Always punctual whether meetings or returning calls keeping me up dated. Definitely use them again
Thank you for sharing your experience with us! We look forward to the opportunity to assist you again in the future.
1/5
TrustpilotThis company is an absolute joke
This company is an absolute joke, as they are commissioned based they only have their own interests at heart and are not interested in helping secure a property I was trying to purchase,I had a purchase with them agreed and the house taken off the market,Only to find out they still allowed others to view the proper And make offers to the vendor and sell the property fromUnderneath me, causing me to lose time and the property and money after instructing solicitors and paying a mortgage broker to get me the best deal,My advice to anyone reading this, is DO NOT buy with this company and avoid at all costs, they definitely can’t not be trusted and will screw you over to make a few more pennies for their own pocket.
1/5
GoogleVery very poor service found them to be very rood and unwilling to listen had to ri g them six times just to get hold of person as never bothered to return calls don't use them
We are sorry to hear that you feel this way, as providing excellent customer service is always a top priority for us. We appreciate your feedback and it has been passed onto our management team. We value your business and hope that you'll consider giving us another chance in the future. If you have any specific concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly by emailing wellington@dbroberts.co.uk.
5/5
GoogleBoth visits to value our property were very professional and efficient
Thank you for sharing your experience!
5/5
GoogleMy partner and I have had a brilliant experience working with Stephanie! She has been helpful throughout the whole process and always made contact with myself to ensure I was kept up to date when searching for the correct property. Would highly recommended.
5/5
TrustpilotBethany was extremely professional and…
Bethany was extremely professional and helpful! I would highly recommend DB Roberts Properties.
5/5
GoogleVery friendly and Very efficient
Thank you for your feedback!
5/5
TrustpilotEveryone at DB Roberts is excellent!
Everyone at DB Roberts is excellent at their job. All correspondents were handled with pristine attention to detail and amazing work by all involved. A special mention has to go to Alex who helped us in the first instance and always checked on us before and after our house viewings. He is a credit to the company and should be commended for his efforts in trying to find our forever home.
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