Trusted Agent profile · Wealden
★★★★★
577 reviews across 2 platforms
16 High Street, Hailsham, BN27 1BJ, Wealden, BN27 1BJ
Fox & Sons's office in Wealden, at 16 High Street, is rated 3.5 out of 5 across 577 reviews on two platforms, including 138 Google reviews rated 4.6.
Every review we hold for the Wealden office, from every platform, shown as written. First names only.
5/5
GoogleWe have been overwhelmed by the support and guidance from Fox & Sons Hailsham whilst we buy our first home. Robyn has been able to source a great deal on our mortgage (even in todays world), and has become a very trusted source of advice and information (for years to come!!). Everybody in the office are friendly and professional, Fox & Sons Hailsham are really helping us through this exciting time with the least stress possible!
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
5/5
GoogleTeresa my mortgage advisor has been dealing with my properties in London for a considerable amount of time and I would highly recommend her. She has been the best and has always found me good deals . … More
Thank you for your kind words! We are thrilled to hear that Teresa has consistently provided you with exceptional service. We are proud to have her on our team and will definitely pass along your praise. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
GoogleFox & Sons Hailsham did a brilliant job and I would chose them to sell my house again. Really nice, hardworking people who got the job done faster than I expected after researching into house sales and how long they normally take. At this point I think I must know everyone in the branch by name and I'd like to thank them all for being great at what they do
Thank you so much for your outstanding 5* review Zebliin! We're thrilled to hear that you had such a positive experience with our team at Fox & Sons Hailsham. Your kind words and recognition mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleFirst class service from David and the team, always very helpful and would definitely recommend them to all. Made the stressful task of selling the property as easy as it could be.
Many thanks for the fantastic recommendation and 5* review Sean Caddye. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
GoogleI have recently viewed a couple of properties through Fox and Son and on both occasions Harrison has shown us around.we have a second viewing with him coming up. He is warm and friendly and easy to talk to, but very professional. He has a good knowledge and if there is anything he is not sure of he is happy to find out. He takes time to explain things clearly and doesn’t rush you when viewing. He has always been on time. He has listened and discussed my requirements, so he understands my position. A good experience with Fox and Sons
Malcolm, thank you for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
1/5
TrustpilotPersistant phone calls
My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.
Dear Timothy, we are very sorry you have had this experience with one of our branches. we take all feedback very seriously and this has been passed on to the area management team who will deal with the office and improve the levels of service.All the best for the future Fox and Sons
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
4/5
GoogleShannon was so helpful, nothing too much trouble, prompt reply to emails or phone calls. She arranged for keys to be dropped of to us at the house on the day of completion which helped us tremendously
Many thanks for your marvellous review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHonestly cannot praise these guys enough. Having been let down by an other local agents, Claire, Shannon, David & team came in and saved the day. Our chain was highly complex, and had a number of challenges (it felt like a roller coaster at times, including the moving date changing at the last minute due to Queen Elizabeth II state funeral). The team at Fox and Sons Hailsham went above and beyond each time, smoothed the journey, and smash the sale/service out of the park. Simply, it you want to move/buy in Hailsham or the local area, there is only one place to go! They are legends!
5/5
GoogleWhat. can I say but brilliant, brilliant, brilliant. Fox &Sons in halisham were we purchased from. Claire and Shannon were amazing. Although working for our vendors they always were always keeping us informed . Great work ethics. Very professional and always happy to help us . This branch needs reconciliation. These ladies went above and beyond for us . We can't not thank them enough. We finally exchanged on thursday after a extremely long process. Thank you from the bottom of our hearts . We would definitely recommend this estate agency. Well done 👏.
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
4/5
TrustpilotNegotiator was really good
Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.
5/5
TrustpilotI have been working with Danny over the…
I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!
1/5
TrustpilotPlease avoid this unprofessional office…
Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars
5/5
GoogleNatalie Garcia was very helpful and informative during our recent viewings. Her communication afterwards was also very timely and friendly.
Thank you for leaving us your superb 5* review Lana. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Wealden office has 577 reviews across two platforms: 138 on Google, 439 on Trustpilot (across the whole business).
Fox & Sons Hailsham is rated 3.5 out of 5 across all 577 reviews, and 4.6 out of 5 on Google from 138 reviews.
Fox & Sons Hailsham, 16 High Street, Hailsham, BN27 1BJ, Wealden, BN27 1BJ.
