1/5
Natasha is the worst
Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didnβt and ended up costing us Β£10 per day extra) and she is super rude.
Trusted Agent profile Β· Wealden
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572 reviews across 2 platforms
16 High Street, Hailsham, BN27 1BJ, Wealden, BN27 1BJ
Fox & Sons's office in Wealden, at 16 High Street, is rated 3.5 out of 5 across 572 reviews on two platforms, including 138 Google reviews rated 4.6.
Every review we hold for the Wealden office, from every platform, shown as written. First names only.
1/5
Natasha is the worst
Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didnβt and ended up costing us Β£10 per day extra) and she is super rude.
5/5
Recently had to sell my house and also purchase one all I can say itβs been a while. The team at fox&sons in Hailsham have helped me every step of the way nothing was too much trouble. Special mention to Claire Sturland who has been a star and has helped me around paperwork, scanning and keeping me updated etc. Many thanks teamπ β¦
Many thanks Martyn for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
From the first time David came to my home to do an appraisal, I knew that Fox and Sons would be my only choice of Estate Agents to sell my house. They took the pressure off what might have been an anxious time. Shannon was excellent in keeping me informed of progress and dealing with my odd little queries. David was very knowledgeable, patient, respectful and good at putting you at ease. The viewing days were made easier with Kieron showing people around. I wholeheartedly agree with all the other positive review comments.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
We have just sold our property with Fox & Sons and the whole process has been completely seamless. We unfortunately used another local estate agent to first list our house and having such a bad experience with them we were a little cautious listing our house again but when Dylan knocked on my door after selling another property on our estate we knew this time it was going to be different. David came out the next night and saw us his honesty was refreshing and within a week of listing our house we had sold it. All the people that came to look at it were serious buyers and after the first estate agents bringing a few people through the doors that were not this was a refreshing change. Claire and Natalie in the office have been amazing the communication is on another level they have guided us through the process and managed to get us moved within 11 weeks. They have both worked so hard to keep the communication flowing with all parties involved. If you were thinking of listing your property with Fox and Sons or buying through them you wonβt be disappointed.
Thank you for your amazing review! We are so glad to have provided you with a seamless and positive selling experience. We strive to provide honest and efficient service, and we are thrilled that our team - especially Dylan, David, Claire, and Natalie - were able to deliver that to you. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
Awful mortgage advising service
Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change sheβs different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.
Dear Sonia, thank you for sharing your information.we are sorry you have had a negative experience. we have sent your review. feedback to the relevant office.as trust pilot covers all 1350 offices. we take feedback very seriously and if you want to discuss this further please contact us on the below complianceresidential@sequencehome.co.ukKind regardsCustomer service team
5/5
Due to my employment, I have met with many estate agents and I rarely give feed back. I only do, when I believe, I have received excellent service. This is the first time I have used Fox&Son. The only reason being. They don't have the type of properties I require. But in my search and out of curiosity. I saw their board and popped into the Hailsham branch. I was welcomed warmly and professionally. On meeting the staff, at my viewing with Dillion and David. They were smart and again very professional. They could answer all my questions. This including showing me defects. This shows open honestly. They had taken the time to listen to what I'm looking forward and even found a second property of interest. I found them refreshing. I highly recommend this company and ask.
Thank you so much for taking the time to leave a review, we are thrilled to hear about your positive experience with our team at Fox&Son. We pride ourselves on providing excellent service and are happy to have left such a great impression. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
We have bought and sold properties on two occasions in Hailsham using Fox and Sons. David and the team were very helpful and committed and achieved a good end result.
Thank you for choosing Fox and Sons for your property transactions in Hailsham. It's always a pleasure to work with such dedicated and helpful customers like you. We are glad that we could achieve a positive end result for you. Thank you for your kind words and loyalty. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
My brothers and I inherited two properties in Hailsham which we sold with Fox and Sons. The process was efficient and professional from the initial valuation through to handling the details of the sales. Claire, Shannon and David were all extremely throughout the process.
Thank you for taking the time to share your experience and for your wonderful 5* review Andrew! Kind regards, Lucy, Customer Relations.
5/5
Fantastic viewing with Jack from the Crawley branch
Had a viewing with Jack from the Crawley branch yesterday. He was absolutely fantastic! Jack greeted us with a warm and welcoming manner, gave us a little local knowledge before heading in to the property. He made myself and my partner feel completely at ease and built a great repour with us straight away adding his humour and great personality to the viewing. He was super informative about the property and could answer all of our questions, we didn't feel pressured at any point which of course made the experience much more enjoyable and exciting for us. Jack made us feel super comfortable and didnβt rush us with our viewing and was professional throughout. Thoroughly enjoyable experience looking for our first home. Great asset to the company, Thankyou Jack!
5/5
Teresa has been so helpful throughout the process and guided us well. She made it a positive experience for us.
Thank you for taking the time to share your positive experience with Teresa! We are proud to have her as part of our team and happy that she was able to guide you through the process and make it a positive one. Kind regards, Lucy, Customer Feedback and Support Team
1/5
The brighton branch
The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins
5/5
Teresa has been very supportive since the start of my journey and has kept me updated at every point.
Thank you so much for taking the time to share your experience! We're delighted to hear that Teresa has been such a great support to you throughout your journey. Kind regards, Lucy, Customer Feedback and Support Team
5/5
A huge thank you to Fox and Sons Hailsham team. They have been supportive from the beginning of my house hunting up to the successful end. Especially Shannon, Claire and their financial advisers Robyn and Ian, they are all great and I will highly recommend them to anyone looking to sell or purchase a property.
Hi Mabotha, thank you for your kind words and for recognizing Shannon, Claire, Robyn, and Ian. We are delighted to hear about your positive experience with our team at Fox and Sons Hailsham. Kind regards, Lucy, Customer Relations.
5/5
Seamless experience
I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbeyβs extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbeyβs communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didnβt just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If youβre looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. Sheβs a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!
5/5
From my experience Claire was very considerate of home owner and went out of her way to ensure the seller was at all times kept informed evern when pressure was placed from proposed purhasers. Even when we were stressed all staff was very considerate, knowing grief was a very particular issue when selling family homes Thankyou Claie Natalie
Dear Leonard, thank you for sharing your positive experience with us! We're delighted to hear that Claire and our team provided considerate and informative service during the selling process, especially during what can be a stressful time. We appreciate your kind words and are here to assist with any future real estate needs. Thank you for choosing Fox and Sons Estate Agents Hailsham.
5/5
βοΈβοΈβοΈβοΈβοΈ A huge thank you to Teresa for her incredible advice and professionalism β¦ More
Thank you for your kind words, we are so happy to hear about your positive experience with Teresa! Our team takes pride in providing exceptional customer service and it's great to know she went above and beyond in helping you with your β¦ More
5/5
David really sold us our home a few years ago, he was really friendly and informative. It was nice to see him again a few years later to value our home. He explained everything very clearly and was really fair. We will definitely use Fox & Sons when we come to sell. Thank you again and look forward to working with you in the near future. :)
Thank you for your kind words, we are grateful for your return business and are thrilled to have the opportunity to work with you again in the near future. Our team at Fox & Sons is dedicated to providing a friendly and informative experience while ensuring fairness for all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Big thanks to Harrison who turned out very quickly to show us a house we decided to view on a whim - so no appointment or notice given by us. Harrison arrived within a few minutes and gave us as much time as we wanted to view the property, answering our questions as we walked the house. Great service - thank you!!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
Absolutely disgusted at the way thisβ¦
Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.
2/5
disinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
Speedy, efficient service selling our park home. All members of the team were friendly, well-organised and very helpful. Many thanks to David, Shannon and their colleagues. Would happily use again.
Thank you for taking the time to leave us your 5* review Nikki! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Very happy with the support with selling our house with Fox and Sons, Hailsham. Claire Sturland was a wealth of information, her team were attentive and quick to respond. Our sale took place after we had already moved overseas and Claire and team went the extra mile to support with extraordinary tasks, such as assistance on clearing unwanted items from the garage, etc.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
Huge thank you to Natalie and the team at Fox & Sons Hailsham. Very professional and made the sale a very easy & stress free process. Would highly recommend
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
Finally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars π
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Wealden office has 572 reviews across two platforms: 138 on Google, 434 on Trustpilot (across the whole business).
Fox & Sons Hailsham is rated 3.5 out of 5 across all 572 reviews, and 4.6 out of 5 on Google from 138 reviews.
Fox & Sons Hailsham, 16 High Street, Hailsham, BN27 1BJ, Wealden, BN27 1BJ.