Trusted Agent profile · Wealden
★★★★★
610 reviews across 2 platforms
16 High Street, Hailsham, BN27 1BJ, Wealden, BN27 1BJ
Fox & Sons's office in Wealden, at 16 High Street, is rated 3.6 out of 5 across 610 reviews on two platforms, including 171 Google reviews rated 4.7.
Every review we hold for the Wealden office, from every platform, shown as written. First names only.
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .
4/5
TrustpilotNegotiator was really good
Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.
5/5
TrustpilotI have been working with Danny over the…
I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!
1/5
TrustpilotPlease avoid this unprofessional office…
Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars
5/5
GoogleNatalie Garcia was very helpful and informative during our recent viewings. Her communication afterwards was also very timely and friendly.
Thank you for leaving us your superb 5* review Lana. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently moved into our beautiful home which we found with Fox&Sons Hailsham. Shannon handled our sale and has been amazing from start to finish has constantly been available for help,support and any questions we may have had.She made everything so easy. She is polite,friendly and professional Xx ♥️
Hello Lynsay, Thank you so much for your wonderful 5* review! We're thrilled to hear that Shannon provided such excellent service and made your home-buying experience smooth and enjoyable. We hope you enjoy your beautiful new home! Best wishes, Lucy, Customer Relations Team
5/5
TrustpilotIncredible service. Fast, efficient, friendly and affordable.
I have recently had the pleasure of dealing with Fox and Sons Peacehaven branch and if I could give them more than 5 stars I would.This is the first time that I have had to sell and buy a home in 20 years. I'm a single mum to 3 children under 10 so time and working to my schedule was so important to me.At the start of the process I felt completely out of my depth and had no idea where to start but they made me feel at ease straight away.The whole team at the branch have just been incredible. The process has been fast, efficient, smooth and professional. I have been kept updated at all times and everyone has been so approachable and nothing ever seemed to be too much trouble, even when I took my 3 children on a viewing.The service was so good that I even used their mortgage advisor, Jonathan, and the service provided has been incredible.I would particularly like to thank Tom and Alice for their patience and understanding especially with the amount of questions that I had. They always got back to me quickly with the answers and explained things in terms that I understood.Thank all for the work you have done for me. I would highly recommend the team and the services they provide.
5/5
GoogleSuper happy with the level of service and support we received throughout the entire process, from viewing to buying and eventually completing. Claire was extremely helpful and informative.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI really only called them to be added to a list if any properties came onto the market that suited my preferences, two weeks of pestering calls later, where they kept on trying to get me to list my property with them, I had to say go away, but maybe not that politely. ** 2 years later I was still getting regular calls from them l, even though I told them several times that I was no longer in the market. I chang3d my number, and 5his time I will never give my number to fox again.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues with our communication as we pride ourselves with excellent customer service at all times. If you would like to provide further details, please email us at socialmedia@sequencehome.co.uk. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
5/5
GoogleWe have recently purchased our dream home with fox and sons and could not be more grateful for their support and hardwork throughout. What started off so smoothly soon turned into a bit of a complex sale! Without the support communication and kindness of Robyn,Shannon and Claire I don't think we would of continued. Thankyou to you all. ❤️ Thankyou for putting up with all my emails! Thankyou for the constant communication, Thankyou for chasing the solicitors Thankyou for you patience Thankyou for your hardwork. I cannot sing your praises enough We absolutely LOVE our new home. Thankyou for helping our dream come true. Love all the Robinson's x
Thank you Keri for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely awful service. Forgot about our offer on a house that was with Fox and Sons, lost us the house. Estate agent had no clue about the property we where viewing! Made us go in for a mortgage appointment before we could view. Even with us having a mortgage in principle! WOULD NOT recommend, disgusted by their customer service. Won’t be using them in the future. We have now found a new property and the process has flown through, using Crane&Co. Wonderful estate agent.
Dear Eloise, Thank you for your feedback and of course we take on board all feedback received, however in this circumstance, our vendor, as discussed with you at the time, wanted to wait for their open house to go ahead before making a decision, and we are obligated to carry out our vendor’s wishes to obtain the best price not just the first offer that is given to them. With regards to the mortgage services these were offered to you to ensure you were in the best possible position and had the best possible deal, which you agreed to. We are sorry that you didn’t have your offer accepted and we understand that is frustrating, but happy that you have now secured yourselves a property and wish you all the best moving forwards.
5/5
TrustpilotExcellent & so above-professional; a breath of fresh air in estate agent-land!
Excellent - superlative even - service and help from Grace at Kemptown/Brighton Fox&Sons. Grace was super efficient, dealt with a myriad of inquiries and was always on hand and on top of everything re. an offer on a property in Kemptown.Having dealt with a lot - I mean a lot - of estate agents in Brighton - which is enjoying a property boom - I can hand on heart say that even though most are lovely - it really stands out when you have got someone who a) isn't trying to flog you something you don't want and b) who is doing their job so well - they actually look out for what you are not thinking about or seeing in the process of looking at a property to buy. It is HUGELY helpful when an estate agent is that thorough and cares about their job so much - and of course this is so conducive to you wanting to do business with them.I totally get that estate agents get cynical and jaded as they do their job year after year - it must be exhausting - but when you have someone so on the ball and preempting what you are missing, and not thinking about, it makes all the difference.Thank you Fox&Sons - and Grace in particular. An absolute pleasure to deal with and one of those rare entities - a consummate professional!Anita
5/5
GoogleThank you to David for helping us yesterday. His helpful, unhurried demeanour made it a very positive experience.
Thank you for your thoughtful 5* review Lisa! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently purchased a property through Fox & Sons Hailsham office, Claire handled the sale and from start to finish she was extremely professional and nothing was ever too much trouble. She was really good at managing expectations and generally handling the situation like a true pro. I would definitely recommend.
Many thanks Tony for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Teresa, always available for advice on my mortgage and happy to help with my questions.
Thank you so much for your kind words! It's always a pleasure to assist you with your mortgage needs and I'm glad our service has been helpful. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
TrustpilotExcellent Lettings team lead by Duncan .
I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.
5/5
GoogleI called Fox's and Sons to view a property i was interested in, Harrison took the phone call and spent a lot of time talking to me asking me what I was looking for and how they could assist in finding the right property. During the viewing he was very knowledgeable about the property and the area. Extremely positive experience would definitely recommend as they put the customer first and do all they can to help.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI went into Fox and Sons on church road…
I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀
5/5
GoogleThe team at Fox and Sons Hailsham did a brilliant job. Selling a property is never easy and doing it when you are not local can be very stressful. Very impressed with the professionalism and the way they kept me up to date with viewings. Recommended.
Thank you for your kind words! We're delighted to hear that we could make the process of selling your property less stressful. Our team at Fox and Sons Hailsham takes great pride in providing excellent service and keeping our clients informed throughout the process. It was a pleasure working with you. Thank you for recommending us. Kind regards, Lucy, Customer Relations.
5/5
GoogleCommunication and keeping you in the loop is crucial in a house sale and Fox and Sons ticked all the boxes. Big shout out to Shannon and David.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWOW- Even during these difficult times the first day Fox and Sons have 3 scheduled visits planned our property was sold for the maximum amount. Shannon, David and the team have been absolutely wonderful - keeping us in the loop at all times and gone beyond the duties we would have expected - for instance sending the prospective buyers questions to us regularly. This is the 3rd time we have used Fox and Sons ( other branches) but this one has been undoubtably the best one we have used. - Thank you teamPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI have recently had my first mortgage organised By Theresa and I highly recommend her services it was very easy to work with her and she explained the whole process well and made it easy for me as i am numerically dislexic . Thankyou Highly recommended !
5/5
GoogleRecently had a viewing with Fox and Sons, our agent was Harrison Poulton, Top man! Very knowledgeable and tempered our viewing just right..! Thank you Harrison.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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