Trusted Agent profile · Hailsham
★★★★★
610 reviews across 2 platforms
16 High Street, Hailsham, BN27 1BJ, BN27 1BJ
Part of Fox & Sons, see every office.
Fox & Sons's office in Hailsham, at 16 High Street, is rated 3.6 out of 5 across 610 reviews on two platforms, including 171 Google reviews rated 4.7.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
GoogleI have recently had my first mortgage organised By Theresa and I highly recommend her services it was very easy to work with her and she explained the whole process well and made it easy for me as i am numerically dislexic . Thankyou Highly recommended !
5/5
GoogleRecently had a viewing with Fox and Sons, our agent was Harrison Poulton, Top man! Very knowledgeable and tempered our viewing just right..! Thank you Harrison.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFirst Time Buy
I have just started the process to buy my first home, I have had fantastic service from the whole of the Gosport team, especially Gemma my mortgage advisor, she has been fantastic the whole way through, from the big details to the smaller details. I have been kept in the loop every single step and my mind is always at ease. I would strongly recommend Fox and Sons Gosport to anyone looking for a property in the area. Thank you all very much!!
5/5
GoogleBrilliant company keeped me informed all the way from viewing to picking up keys would highly recommend this estate agent especially Natalie who delt with my property
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotJuliet was so very professional yet…
Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success
5/5
TrustpilotThe mortgage advisor is THE BEST!
I cannot recommend Daniel the mortgage advisor enough!! He has helped us so so SO much over the past few months with our everchanging situation and he always supported us in the kindest, most knowledgeable and understanding ways. His advice was so invaluable and he was always quick to come back with whatever we needed. For someone who doesn't really understand all this technical mortgage stuff, he was extremely patient and good at explaining things. His exceptional customer service and natural ways, also meant he was ALWAYS a pleasure to speak to. Thank you so much Daniel!
5/5
GoogleNatalie and Jack at the Hailsham branch were a huge help when recently buying a property, nothing was too much trouble, professional and helpful at all times
Thank you for taking the time to leave us this amazing 5* review Michelle. Kind regards Lucy, Customer Relations.
5/5
TrustpilotFox and sons hastings the good guys
Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press
5/5
TrustpilotFox and Sons Hailsham…
Shannon and Claire at the Hailsham branch were very helpful on the purchase of our house, they even chased the sellers solicitors for us to get a few things moving and always responded to our emails. It wasn’t the easiest purchase, and the transaction wasn’t smooth, through no fault of theirs, and we were happy with the service we received, and finally completed 01/08/25
5/5
GoogleThanks to Harrison for the recent viewings. Very knowledgeable and interested in our feedback. An asset to the team.
Many thanks Karen Davidson for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNo stars would be more accurate
Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.
1/5
TrustpilotGosport Branch
Gosport BranchLettings. Poor communication unless they want extra money out of you. Last 4 months rent paid late by them ( this month nothing at all paid in!). Likely to lose property and credit score shot to pieces. Do not use this company to manage your property letting! Also they will try to charge you for renewal of tenancy which is illegal. There is every chance I will have to take them to court. Landlords please hear my warning!!
5/5
GoogleFox & Son have been more then helpful and understanding in selling our home in what can only be described as a difficult time for us. Our difficulty was in buying our new home which was under 10 years old and was built by a private builder. Our mortgage company needed an HSBC certificate or an architect certificate, none of which was available so we had to arrange an indemnity insurance which took quite a long time to process. Fox & Son were very helpful in assuring the buyers of our present property that we were going to complete even though it was taking a long time to process. I only have praise for them in making sure everything went as smoothly as was possible.
5/5
GoogleIt was a bit of a journey but Claire and the team kept us up to date throughout. Felt very happy with them
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA smooth, brilliant experience
I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.
5/5
GoogleIf I could give 6 stars I would. My purchase and remortgage was a difficult and long process. Claire and her team kept me well informed every step of the way. They went above and beyond there call of duty. Amazing service. Professional at all times. Must give a very special mention to Tristian an absolute asset to the company. Thank you so much fox and sons Wouldn't hesitate to recommend youPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHuge thank you to Robyn who supported us throughout our first time buyers experience - she made sure we were well informed and felt comfortable during the process and acted swiftly and flexibly to meet our needs. The whole experience has been far less stressful than expected thanks to Robyn's support. Would highly recommend!!
1/5
TrustpilotThey fail to answer email or messaging…
They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.
1/5
TrustpilotBad is not enough to define and…
Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!
1/5
TrustpilotDODGY!!!
As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!
1/5
TrustpilotPleasant staff but I had a poor…
Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...
5/5
TrustpilotHouse sale Winton Fox and sons Winton were excellent in…
Fox and sons Winton were excellent in selling our property in record time.All staff were well trained and helpful.The manager Jack was very helpful throughout the process
5/5
TrustpilotLeah was very professional
Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.
2/5
TrustpilotDeposit hasn’t been refunded.
I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.
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