Fox & Sons Hailsham reviews

★★★★★ 5/5

Trustpilot

Kemp Town branch

I can only judge Fox and Sons Kemp Town based on my own experiences of buying a property through them and then letting it.And they have proved to be excellent in both cases. Ed showed me the property and Mike helped me finance it. No unnecessary tooing and froing and the process was smooth.Renting the property was equally easy. It was rented with a month at the price they suggested it should go for. Jenna and her team have proved helpful with deliveries and suggesting builders too.All in all I'm very pleased so far.

Toby · 30 July 2018

★★★★★ 5/5

Trustpilot

Thank you Taila for all your hard work…

Thank you Taila for all your hard work dealing with an anxious landlady. Despite failing boilers, issues with the windows and guarantors you got it over the line. Thank for your help PJ

Pip · 13 September 2024

★★★★★ 1/5

Trustpilot

Staff terrible at communicating…

Staff terrible at communicating resulting in huge bills. misinforming throughout the renting process about insurance policies which are a scam resulting in surprise charges. We rented a property and was told to not worry about normal wear and tear for example paint coming off in kitchen due to not being fit for purpose as not washable/ oil based (so unhygienic!). When raised to them in inspection they said it’s been kept very well and will be fine because we have insurance and we get hit with a £450 bill to repaint the whole property and ceilings and all woodwork….. This is despite us already paying £250 for the insurance in the first place which they told us covers things like normal wear and tear and explicitly told us painting would be covered and ‘not to worry!’Due to bad communication even had a house viewing at our property that they expect to come to any time and an hour after the agreed slot without just dropping a quick text or call and forced entry into the property when I was recovering from a surgery and explicitly told them not to enter without someone present to let them in. Overall terrible experience the agent can make a huge difference on your experience renting, ultimately the bad communication and lack of clarity and transparency resulted in surprise bills.

Shannon · 28 September 2024

★★★★★ 1/5

Trustpilot

useless, data protection breach, be carful with your banking information.

I originally let a property with them last year through the st.budeaux office. They was very friendly and welcoming at first. On the day I had to pick my keys for the property, I was taken up stairs to be sold contents insurance. The sales man was good and I decided that it was a smart move.All was well up until last month. My landlord phoned me and accused me of fraud! He said he had noticed a payment leaving his account every month for insurance in my name! I said I don't have a clue what you are talking about, I bought insurance from fox and sons and it was all done with my details.Following a confusing conversation with my landlord, I phoned up fox and sons to find out they accidentally put the land lords banking details through instead of mine and they were "sorry". After moving past what can only at best be described as a blatant breach of data protection and sloppy work, I phoned up last week to get a signed copy of my tenancy agreement emailed over to me. After not receiving anything for the whole week I decided to phone up again. To my surprise they sent the email I have requested not to me but to my landlord! After explaining to the lettings manager that every incounter I have had with them has been met with huge mistakes I proceeded to ask him if thier whole team is comprised with useless muppets or if it was just him? Instead of answering the question he hung up the phone, could you believe it.After calling no him straight back he angrily told me he didn't like my tone and will hang up again if I continued to complain. Now with a chip on his shoulder he informed me that he has sent the email again. This was two hours ago and I still haven't revived anything. This has been my experience with fox and sons. Substandard at best.

Toby · 24 July 2017

★★★★★ 1/5

Trustpilot

The True Cowboys of UK Estate Agents

One word - awful. We bought a house listed with Fox and Sons back in 2006 and between offering and completing all of the staff had left. We should of learnt our lesson but instead we rented a property through them recently which was also painful beyond the 1st month (notably the first month was December which is arguably a quiet month for them anyway). Once they'd been paid the upfront fees all they were interested in was selling the property. Radio silence from the rental contact and pestering from the sales team. To facilitate a sale they even attempted to misrepresent the AST contract terms. Wanting weekly visits for prospective buyers, inferring this was their right within the contract, and when we discussed extending beyond the 6 month fixed period they wanted to amend the contracts to explicitly state this as a right and secure multiple days per week to show prospective buyers around. They couldn't care less about a renters right to private enjoyment of the rental property they are paying for. And surprise surprise, when it came to check-out they applied as much urgency as a tortoise... more than 2 weeks later and we are still at least 1 week away from seeing our deposit returned. I know Dorset is a relaxed county but still..... If we compare them to the Agent that sold our house, which required us to move into rented, you couldn't have two more opposite ends of the scale. Cowboys is a polite way to describe the ineptitude displayed. Lucky for us we didn't need the deposit transferred between rentals but if we did we'd be in trouble so my advice to anyone reading this is to steer well clear of Fox and Sons.

Garry · 15 June 2017

★★★★★ 5/5

Trustpilot

Right from the initial viewing Toby and…

Right from the initial viewing Toby and his team acted professionally and helped our purchase go as smoothly as possible, highly recommended and would definitely use again.

LEWIS · 9 December 2024

★★★★★ 5/5

Google

Thanks Harrison for showing us around the house, and then again, when I had a second viewing,We are both pleased to have seen the property ,and will be having a good think about it, when we have had an updated valuation on our place.

John · 14 February 2024

★★★★★ 1/5

Trustpilot

Terrible

Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.

Paul · 3 September 2024

★★★★★ 5/5

Google

Very good service overall, always helpful and on hand to answer any queries, quick to come back with answers. made what is by nature a stressful event seem bearable. with a special mention to David & Shannon in particular for their down to earth professionalism. Highly recommend

Samantha · 11 November 2023

★★★★★ 5/5

Google

Excellent service. Shannon and Claire were friendly and helpful and kept us informed .

Mandy · 11 November 2023

★★★★★ 1/5

Trustpilot

Sly Fox & Sons (a warning)

We were hoping to sell our cottage asap to be in the catchment area to the hospital our disabled daughter needs for urgent, ongoing specialist treatment (currently 4 hours away).Fox & Sons listings consultant Rachel Bull came to the cottage (early evening, 2nd May) and did a thorough job (2hrs) telling us all the things Fox & Sons could/would do for us.Ms Bull said that as a highly saleable property she would set-up an 'open house' type day with a few consecutive viewings for the following Saturday (11th). Her assurances and enthusiasm gave us the confidence to sign the contract that evening (big mistake!). After the 'property description' and some photography was done... with the addition of a couple of my own shots... as Fox & Sons were "restricted to the amount of shots they could have from the photographer" (ie. didn't want the further expense).Our cottage was listed on Friday 10th May. However, nothing was set up for the 11th and the following Saturday (18th) there were only two viewings arranged... and one didn't show up! We'd asked for some amendments to the Floorplan (amended by myself in Photoshop), but we were given the excuse that "The person who does the floorplans is off sick". The floorplan never was amended... and we doubted floorplans for new listings were hindered in this way. We'd also asked a few times for a printed spec sheet, but never got one... and none of the potential purchasers had one either.Ms Bull originally told us there was a two-week "cooling off period" and with only one further viewing arranged for the tail end of the following week, we emailed her on the 10th May, to say we had indeed 'cooled off'. Ms Bull informed us that although it wasn't listed until 10th May, we signed the contract on the 2nd May... so were outside the cooling-off period, but that she would personally oversee the marketing and viewing schedule... so we agreed to give her another few weeks. We'd also noticed that the 1.2% rate we'd agreed with her, wasn't in the contract. Instead, there was a fixed rate (based on the top valuation), which would still apply if we reduced the asking price (which we later did). Assuming/hoping this was a simple admin error, Ms Bull's actual response was: "We always tell sellers to read the contract before signing". This left a very sour taste in our mouths.Fox arranged viewings of roughly one every other week, but the viewers had apparently told Fox that their primary interest was Haywards Heath itself with its town amenities (and London train link). Although only three miles from Haywards Heath, the amenities our village offers (a highly rated primary school, a couple of convenience stores and pubs, village community with village hall and green) are a different prospect from a town centre. On July 10th we informed Ms Bull that we were taking it off the market and asked for the 'For Sale' board to be collected (we'd already taken it down). Ms Bull said they'd get the board picked up, but that despite having given them the stipulated 28 days notice, the contract was still to run until 19th September (in effect 71 days notice!) with no marketing and no presence on Rightmove or Zoopla!Now, several days beyond the supposed 28 days notice period, restricting us from putting our cottage with another agent doesn't actually benefit Fox & Sons in any way. It just makes life more difficult for us...... and the 'For Sale' board still hasn't been collected!Although too late for us, local village friends had confirmed that Fox & Sons (Haywards Heath) don't have a great reputation. We've put this review on Trustpilot to help other home sellers.Martin and Letitia Green

Martin · 14 August 2024

★★★★★ 1/5

Trustpilot

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!Their cunning name is a perfect match for their deceitful service! I've been plagued by ongoing water heater issues and a gaping hole in the wall, putting my health at risk. Despite my repeated pleas, they've consistently ignored and dismissed my concerns. It's clear they prioritize profits over people's well-being!Don't be fooled by their false promises and incompetence. I'm fighting to escape this property and warn others: AVOID FOX AND SON LIKE THE PLAGUE! They're a liability, not a management team. Share this warning with everyone you know! #FoxAndSon #PropertyManagementFail #HealthHazards #Incompetence"

Visitha · 8 August 2024

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest

Impossible to contact, deaf to complaints, and lying like a toddler. Different employees giving contradictory statements. Avoid at all cost!

Pablo · 20 May 2026

★★★★★ 5/5

Trustpilot

Very helpful

We have just agreed a sale with Fox & sons. Abi was so friendly and helpful , always there to answer any questions and getting back to us straight away with any queries.

JF · 13 July 2024

★★★★★ 5/5

Trustpilot

Brilliant Experience.

What ever I say would not be enough to praise Fox and Sons.The whole team were totally professional, supportive and respectful but there are two people that deserve extra praise:Jack Alsobrook who had the confidence and drive from the outset to complete the sale within the tight timescale I had set him.Abigale Webber who was contactable, communicative and supportive when the going got tough, working tirelessly to ensure a timely completion. Thank you to everyone involved in the sale.

Ian · 12 August 2024

★★★★★ 1/5

Trustpilot

Honest review from potential client

Honest review from potential client. After arranging and attending an appointment at my property on Friday I was informed by Rob the branch manager he would phone and email me that evening. After no response I emailed again Saturday and then again on Monday requesting a response for a valuation. Both emails were ignored. Phoned Tuesday to request a response and was given an apology and informed that I would receive a response today as I explained I was awaiting valuation. Didn’t even have the courtesy to phone back either way. If this is the way they treat potential sales and clients I wouldn’t trust them to sell anything let alone a property. Total waste of my time and now I will have to arrange another agent . Avoid

Christian · 23 July 2024

★★★★★ 5/5

Trustpilot

Travis,Callum,Devon and the team at fox…

Travis,Callum,Devon and the team at fox and sons Eastate agents bexhill have been very professional and quick off the mark for the sale of my house in bexhill. They have always been nice to us and with buyers who have viewed our bungalow. We are on the final push now and I’m sure they will keep the great work up. Thanks team from Dave and Kathy Stitchman.

Homeowner · 15 May 2021

★★★★★ 1/5

Trustpilot

Fox and Sons Gosport

Fox and Sons Gosport, I would never deal with again after being part of a chain, There is no communication failed call back requests, didn't ever know what was going on within the office it was always someone else who was dealing with it. I do strongly believe that they helped delay the whole exchange process as there was no urgency or pressure applied from them. Awful service

Donna · 8 January 2021

★★★★★ 1/5

Trustpilot

My wife and I are quite elderly and…

My wife and I are quite elderly and both retired. We live in our own apartment in a private block which we purchased ten years ago. A few months ago Fox & Sons let a nearby apartment to a woman with severe mental health issues that had been evicted from a council property for causing a nuisance and attracting vermin. Ever since moving in she has randomly dumped huge amounts of rubbish around the building and only last week the council removed 72 bin bags of rotting food from her apartment including pigeons that had also taken up residence. The quality of our lives and that of the other residents has been completely ruined by the inexcusable action of Fox & Sons when it was plain from the outset that this person was seriously mentally ill. We have suffered knives being thrown from her balcony, disgusting graffiti on the staircase, the smell of rotting food permeating the building and cat litter spread everywhere. It is obvious that Fox & Sons took up no references whatsoever before letting the property and they cannot provide any information about this woman’s departure. I am utterly appalled that this company has caused so many residents such misery.

Ernie · 27 June 2024

★★★★★ 1/5

Trustpilot

Fox and Sons letting agents - no service at all

Fox and Sons advertised a property to let nearby that was particularly suitable for us. I sent a message via the Rightmove website expressing our interest and asking to view the property. I got no response at all. I called the telephone number and left a message on the answer phone - and got no response. I called the branch and was told I had reached the sales team who could not help but they took a message for me and said they would get the letting department to call me back. No response. I sent emails. No response. Eventually today I drove to the branch to talk to somebody. The lettings department is behind a locked door, no response when I rang the bell. I went into the branch and was told the people there were sales staff and the lettings staff were unavailable. I asked for contact details of a regional manager or head office that I could contact and was told that they do not know the contact details for a headoffice/ regional manager but would take my details and ask the lettings agent to call me. Of course they have not. I eventually drove to the property to see if I could contact the landlord directly. Not surprisingly, after all this time that I have wasted trying to raise somebody from Fox & Sons the property has been let to somebody else. I will never ever use Fox & Sons and would advise others not to either.

Maria · 27 June 2024

★★★★★ 5/5

Trustpilot

A first rate experience from the start…

A first rate experience from the start with Fox & Sons Chandler's Ford when selling our property. I cannot thank Chloe enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst selling a property. I am so grateful for all the help and advice along the way. Fantastic team and service.

Claire · 16 June 2022

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever used

Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years

Chris · 5 November 2025

★★★★★ 4/5

Trustpilot

I had a good experience buying a flat…

I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.

Ann · 11 June 2021

★★★★★ 1/5

Trustpilot

They just lie, also supported by management, despicable

had a viewing booked, no-one turned up. when i queried; agent stated was gone. They had left 2 messages to cancel, on a phone that doesn't have a messaging system. When i raised a complaint to head office, management just doubled down on this lie. They simply cannot be trusted.

Publicly · 12 July 2025