Fox & Sons Hailsham reviews

★★★★★ 5/5

Trustpilot

Worked above and beyond to enable us to sell our house

We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏

Carole · 10 August 2023

★★★★★ 5/5

Google

We purchased from Fox & Sons Hailsham. They were forthcoming, pro-active, real and very accommodating through the whole process when it came to viewing and buying our house. Top team - Credit to them (:

Stephen · 14 May 2024

★★★★★ 5/5

Trustpilot

I have to say how helpful the staff…

I have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful.They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved.My mum was getting very stressed with everything and they all helped to ease the pressure and situation.So I want to say on behalf of my mum and myself a BIG THANK YOU.

Denise · 25 July 2023

★★★★★ 5/5

Trustpilot

Fast service

Team members are keen and motivated to help find lodgers. The process was quick and efficient

Dr · 30 January 2026

★★★★★ 5/5

Trustpilot

Winton branch for Letting is second to…

Winton branch for Letting is second to none. Excellent and professional service.

Www.garagerefurbishments.co.uk · 2 September 2024

★★★★★ 5/5

Google

Claire and Annabel were a great help throughout the process of helping us buy our first home! They were always quick to respond to queries and friendly throughout. If you're looking for a property in the Hailsham area I would recommend choosing Fox & Sons.PositiveResponsiveness, Quality, Professionalism

Rachael · 11 November 2021

★★★★★ 5/5

Google

The sale of our property went extremely well and was helped by the professionalism of Natalie garcia and Claire sturland who both went above and beyond helping us through out from start to finish

John · 14 May 2024

★★★★★ 1/5

Trustpilot

Crawley branch

Crawley branchDo not go near this agency with a barge pole! From the outset promised a open day with a list of 500 people they would be phoning who would be interested (no open day happened) to over valuing and writing the contract that no matter what I sold the house at I would still pay the fee on the value they had put on it initially which was wildly over valued. Total scam and nothing but lies. The office is useless, they do not communicate at all and they have no professionalism at all. A total shambles and scam, worst mistake I’ve made choosing these cowboys to sell my house! USELESS!!

Simon · 14 June 2023

★★★★★ 5/5

Trustpilot

I have been with Fox and Sons (Winton

I have been with Fox and Sons (Winton, Bournemouth, BH7) for several years and what made the experience good is two key members i.e. Kelsey and Karen Akerman. Their service is exceptional in they respond same / next day to any query, are happy to action bespoke requests and sort matters when required. They keep me always keep me in the loop and are transparent and honest. They really make a difference to the Landlord experience.

Carlos · 27 September 2023

★★★★★ 5/5

Trustpilot

Sale of my property

Today i completed on the sale of my property selling through Fox and Sons Crawley branch. I would like to thank all the staff at the branch for their support through the process and helping me to secure the sale within weeks of the property going on the Market. Abigail have been amazing keeping me informed and answering all of my questions i would definitely recommend Fox and Sons Crawley for selling your property.

Jo · 13 November 2023

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USEI rent out a property via fox and sons and the service they have provided to me as a landlord has been terrible. They work on behalf of tenants rather than the landlord and I have had a number of issues.BEWARE of their 6 months notice period which is hidden within their terms of business and not clearly explained at the outset. So even if you raise issues and want to swap to another agency you’re stuck with them for 6 months.I’d highly suggest using another agency landlords!!

Zara · 5 June 2023

★★★★★ 1/5

Trustpilot

They promise you everything yet do…

They promise you everything in the Gosport branch yet do nothing. They took a security deposit for my house from a tenant that they vetted. My house was absolutely trashed with faeces on the wall & vomit on the floor. They caused thousands of pounds worth of damage yet I’m not able to access the money & it’s been over 3 months. Mike the manager shook my hand and agreed to get my deposit back if I signed up for them to sell it. I signed with them and then I get an email to say I need to agree to an indemnity policy costing £288 which I agreed to only to find I don’t meet the criteria. Every time you phone the office they are never sure who is actually in despite it being a very small office & desks all in sight. Luckily I’ve been able to get out of the contract under the 14 day cooling off period & will be seeking a new agent to market my property & seek legal advice regarding the deposit.

Jenny · 17 May 2023

★★★★★ 5/5

Google

Toby was a great help with our property search and offering us a free mortgage advice consultation with Imran Ali. Imran was absolutely brilliant, everything we could ask for and more! Especially as first time buyers the process is completely new to us and Imran made it so easy and stress free! Dale

Dale&Nick · 12 November 2019

★★★★★ 1/5

Trustpilot

Crawley Branch - AVOID

I would strongly advise anyone in the process of choosing an estate agent to handle their sale to avoid Fox & Sons, Crawley.

Matt · 1 November 2025

★★★★★ 5/5

Trustpilot

It’s early days for me in deciding…

It’s early days for me in deciding whether to move house. I was shown around a property by Sydney who was very helpful and understanding of my situation. She was upbeat about the lovely property I viewed today, without being ‘pushy’. She was professional, friendly and I felt she was a very good advocate for Fox and Sons. Thank you.

Stephen · 12 July 2024

★★★★★ 1/5

Trustpilot

Unethical when tenants check out

Avoid like the plague if you want to be an ethical landlord, or a tenant who is treated ethically.I had heard the reputation of Fox & Sons Lettings long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agency for many years.- At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly.- I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving.- The problem has come at move out - it's been over 40 days and still no deposit. Now I have heard they are disputing ridiculous amounts in a way I feel is unreasonable and unethical.- Thankfully I took high res photographs at check out because I had friends who said they they charge deposits unreasonably and end up in dispute frequently & because of the previous tenant's experiences/overall reputation. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone who worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. )- F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money.- I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration.- The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself.Examples include- Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos.- Claiming that damage or marks have occurred that are present on check in photos- Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!)- A light switch that stopped working and was reported- Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who would have that and be able to dispute it?!)If you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go somewhere that's fair & ethical. I can't imagine what they'd do if you actually accidentally did some damage or didn't have a v high standard and how fair they would be about that.(Note to anyone else leaving 1 star reviews on Google too, check they are visible on friends phones and not just to you only. Google auto moderates 1 star reviews & can assume is spam)

Grace · 10 March 2023

★★★★★ 3/5

Trustpilot

I recently brought a house with fox and…

I recently brought a house with fox and sons, in the beginning I was really happy with the service but soon realised it was a lot of sales for themselves.

Sherry · 7 August 2025

★★★★★ 5/5

Google

Reflecting on our experience generally with Fox & Sons in Hailsham it was very good with attentive and committed staff who sold our house. Accepting the market volatility over recent months they did a good job and whereas communication was good generally my only concern would be that sometimes messages received from other parties involved did not alyways seem to reflect a true position with the sale of their properties.

Mark · 11 November 2023

★★★★★ 5/5

Trustpilot

Everyone was extremely friendly and…

Everyone was extremely friendly and helpful throughout the whole letting process. They kept us updated all of the time. Would recommend Thank you.

Olamar · 18 October 2023

★★★★★ 5/5

Trustpilot

UNDERSTANDING DIFFICULT SITUATION …

I put my friend in touch who was keen for a rental property despite having some credit issues and a small pet in touch with Tom. Despite these challenges Tom was still able to search out some suitable available properties for him and his family.

Tony · 10 March 2021

★★★★★ 1/5

Trustpilot

Total incompetence

Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.

Paul · 15 April 2023

★★★★★ 5/5

Google

All staff excellent. helpful and knowledgable special mention to Shannon who dealt with our transaction with patience!! re other agents in Wales. If needed again would definately use Fox & Sons. WELL DONE

Michael · 11 November 2022

★★★★★ 5/5

Google

Excellent service they provided, offer to completed sale in under 2 weeks. Absolutely would recommend to anyone 👍👍👍👍👍 …

Alan · 11 October 2024

★★★★★ 5/5

Trustpilot

Kemp Town branch were so helpful

Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home

Soul · 12 May 2022