Trusted Agent profile · Waverley
★★★★★
243 reviews across 2 platforms
50 The Borough, Farnham, GU9 7NW, Waverley, GU9 7NW
Gascoigne Pees's office in Waverley, at 50 The Borough, is rated 4.1 out of 5 across 243 reviews on two platforms, including 156 Google reviews rated 4.8.
Every review we hold for the Waverley office, from every platform, shown as written. First names only.
5/5
GoogleI've had the privilege of dealing with both Alex and Daniella in securing my new rental. I have been very impressed with their friendliness and professionalism, as well as their speedy response to any queries I've had. Absolutely thrilled and can't wait to move into my new property :) thank you!PositiveResponsiveness, Quality, Professionalism
Many thanks for the excellent5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
5/5
GoogleGood to have Richard back! He was on top of our 2 queries right away!
Thank you for your terrific 5* review Susan. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst met Paul Swann when looking to rent a property, was great help and is always helpful when something is wrong, gives clear instructions on what to do next.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
5/5
GoogleJust had a very helpful, friendly, informative call from Richard, who was extremely polite and listened to all my housing wants, then promised to keep my details and call back in a month to check I'm! Thanks! 😁 …
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
GoogleJust had a very helpful, friendly, informative call from Richard, who was extremely polite and listened to all my housing wants, then promised to keep my details and call back in a month to check I'm! Thanks! 😁 …
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleAlex and Neil have been an absolute delight to work with on the sale of my house. They are utterly professional and act with honesty and integrity. If you're thinking of selling, you couldn't wish for a better team.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service received when looking at a flat to rent. Paul gave us good info on the area and kept us updated with our offer
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleThey doing very well specially the guy whose name is Paul Hes doing great so friendly 🙂 …
Many thanks Sam B for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey doing very well specially the guy whose name is Paul Hes doing great so friendly 🙂 …
Many thanks Sam B for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad the pleasure of dealing with Chloe whilst looking for a property to rent. From the start to the very end she was on top of everything and able to answer any questions I had.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleI have nothing but good things to say about Chloe She was professional and very helpful. This is my first time renting and the team are very helpful and just amazing thank you 😊 …
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat communication to Chloe at Gascoigne-Pees on renting a property. It was kind of her to explain me all the details. I hope she will find a beautiful apartment and I'll add my review
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad the pleasure of dealing with the Farnham Office of Gascoigne-Pees Lettings. Unfortunately I missed out on a property though them and had to settle with second best. However I wanted to take the time to thank the team for their efforts and patience. Would highly recommend them all.
Wonderful to read Harry that you had a fantastic experience with our local Gascoigne Pees team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
5/5
GoogleAlex in Farnham secured me the flat of my dreams. He was efficient in his workings so a very easy process.
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Waverley office has 243 reviews across two platforms: 156 on Google, 87 on Trustpilot (across the whole business).
Gascoigne Pees Farnham Sales is rated 4.1 out of 5 across all 243 reviews, and 4.8 out of 5 on Google from 156 reviews.
Gascoigne Pees Farnham Sales, 50 The Borough, Farnham, GU9 7NW, Waverley, GU9 7NW.
