Every review we hold for the Waverley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI spoke with Phoebe Wilkinson about my current tenancy. I wanted some information that I was finding hard to locate on my tenancy agreement. Phoebe was friendly, relaxed welcoming and just very helpful. I appreciate her help because she then decided to send me an email with all the information that I needed in it instead of just telling me where I could find it and let me struggle. Very happy with my conversation and my communication with Phoebe thus far.
Georgia · 20 January 2026
Agent replied · 22 January 2026
Thank you for your positive feedback on Phoebe's helpfulness and excellent customer service. Our team strives to go above and beyond for our customers, and we are glad to hear that Phoebe exceeded your expectations. We are committed to making your tenancy experience as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTo whom it may concern.
I recently had the great pleasure of dealing with Phoebe Wilkinson to view a rental property in Alton.
I would like to say how very professional, courteous and helpful she was. Not just for the viewing but for the after communications via emails and phone calls. She replied promptly and nothing was too much trouble.
Really a delight to deal with.
I would highly recommend a promotion and pay rose lol!
Her boss Mr Richard Shelton was also very nice to deal with in my initial phone calls to Gascogne pees in Farnham- he too was very helpful.
Yours sincerely
Mrs Jacqueline Remington.
Ladybird · 23 December 2025
Agent replied · 22 January 2026
Thank you so much for taking the time to share your positive experience with our team! We are thrilled to hear that Phoebe and Richard were able to provide you with exceptional service. We pride ourselves on providing professional and courteous service to all of our clients, and it's always a delight to hear when we have succeeded. Thank you for the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience working with Richard Shelton , from the Farnham branch ! He’s super kind and genuinely so easy to talk to - the perfect balance of relaxed and professional. Richard made the whole rental process so smooth and stress-free, keeping things moving quickly and efficiently. He was always happy to chat and answer any questions, which made everything feel so much easier. I’m really thankful for his help in getting our rental sorted and so quickly!
Ellie · 20 October 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We're thrilled to hear that Richard provided such a fantastic experience for you. We pride ourselves on making the rental process smooth and stress-free, and we're glad that Richard was able to do just that. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would like to express my sincere appreciation for the outstanding service provided by Alex, James and Laura at Gascoigne-Pees Farnham. Throughout the entire process, Alex demonstrated an exceptional level of professionalism, knowledge, and dedication. From our very first interaction, it was clear that Alex had a genuine commitment to supporting me through every stage of my journey.
communication was always clear, timely, and informative, which helped to make what could have been a stressful experience feel seamless and well-managed. Alex consistently went above and beyond to ensure that all my questions were answered.
It has been an absolute pleasure working with someone so proactive and approachable. I have felt fully supported at every step of my journey.
I would not hesitate to recommend Alex, James or Laura and Gascoigne-Pees to anyone seeking a professional, reliable, and genuinely helpful estate agency.
Lisa · 15 September 2025
Agent replied · 22 September 2025
Thank you so much for your kind words! Our team at Gascoigne-Pees Farnham strives to provide exceptional service and it's great to hear that Alex, James, and Laura have exceeded your expectations. Your satisfaction is our top priority and we are thrilled that your experience with us has been positive. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePhoebe and Richard were both great to work with while we were looking for a flat. Richard gave us a really helpful tour, and Phoebe guided us through the whole process with quick replies and a super friendly attitude. Thanks to them, everything was easy and stress-free
Stephen · 23 December 2025
Agent replied · 22 January 2026
Thank you for your kind words! We are thrilled to hear that Phoebe and Richard made your flat search easy and stress-free. Delivering exceptional service and a friendly attitude is what we strive for. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GooglePhoebe is such an asset to your company. The best estate/letting agent I have come across. The reason is that she always does what she promises, is efficient, professional, understanding, an excellent time keeper, polite and very patient. A fine young lady.
Celia · 21 January 2026
Agent replied · 22 January 2026
Thank you for your kind words about Phoebe! We're so glad to hear that she surpassed your expectations and provided you with exceptional service. She truly is a valuable member of our team and we're lucky to have her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWhen we found the house we now currently are buying online and asked for a viewing Madison was quick to respond and very friendly. On viewing the property she was able to give us lots of details about the property and if she wasn’t sure then she made sure to find out for us. When Madison found out someone else was putting an offer on the property, she was kind enough to give us the heads up as she knew we liked the place so much. Just the person you would like to help on your property search
Caitlin · 25 June 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review Caitlin! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe staff at the Farnham branch were all lovely and very communicative. We mostly dealt with Madison who was super helpful and friendly, she always answered all of our questions and made sure we were aware of any properties that came to the market that may be suitable. Madison and the team made looking for our first home as easy and smooth as it could be for which we are very grateful.
Abigail · 23 September 2024
Agent replied · 23 October 2024
Many thanks Abigail for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFlat viewing - Phoebe has so much integrity and is truly an asset to the company. Couldn’t be more helpful and clear, thank you Phoebe for your help
Holly · 16 January 2026
Agent replied · 22 January 2026
Thank you for your review! We are thrilled to hear that Phoebe provided excellent service during your flat viewing experience. Our team takes pride in having employees like her who go above and beyond for our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlways a pleasure to bump into Richard and team, friendly and helpful. And would like to thank him on behalf of Farnham dog owners for providing them all with treats at all times!
Garbett · 22 November 2025
Agent replied · 22 January 2026
Thank you for your kind words and support! We love seeing our customers, especially our furry friends, and look forward to seeing you again soon! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRichard in the lettings team is just brilliant.
Knowledgeable, friendly, hard working, clear communicator, he has your back.
He’s also a super manager… new employee Grace is developing well under his guidance too.
She should be proud of herself and Richard should be proud of himself too. Recommended
Danny · 22 June 2025
Agent replied · 25 July 2025
Thank you so much for your kind words, it means a lot to hear that our team member Richard has provided excellent service! We are lucky to have him as a manager, and we are glad to hear that our newest team member is also excelling under … More
★★★★★ 5/5
GoogleRichard and his team have been really helpful over the past year, both when we were searching for a rental property, and throughout our tenancy. Would recommend giving them a call if you’re looking in or around Farnham!
Chris · 21 September 2025
Agent replied · 22 September 2025
Thank you so much for your kind words, we are delighted to hear that you had a positive experience with our team. It was our pleasure to assist you and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFrom start to finish Emily was extremely helpful. Always prompt replying to emails, and phone calls, no question was too stupid (my questions that is!). All of the paperwork was completed on line which is a new experience for me but everything was user friendly and the whole process went through very smoothly. I would like to take this opportunity to recommend Emily if you are considering moving. Thank you so much.
Kate · 25 June 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation Kate. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePhoebe and Richard have been absolutely fantastic throughout the entire process. From the initial setup to guiding us through the steps of moving house, they’ve been incredibly supportive, knowledgeable and genuinely invested in helping at every stage.
Their communication has been brilliant, nothing has ever been too much trouble, and their advice has made the whole experience far less stressful. It’s clear they really care about what they do and about the people they work with.
Highly recommend them
Oliver · 20 November 2025
Agent replied · 22 November 2025
Thank you for your glowing review! We take pride in providing exceptional service and are dedicated to making your moving experience stress-free. It was a pleasure to work with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJames and Luke were fantastic throughout the process of buying our first home! There were a few complications we needed to wade through before making it happen, but James was able to sort these calmly & quickly and make this as simple as possible. Thanks legends!
Fleur · 17 June 2025
Agent replied · 22 July 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSimon and his team, including Richard and Grace, recently helped me to find a tenant for my flat. They did this quickly, and professionally and kept me informed about what was happening at each stage of the process. A very pain free experience all round.
Ben · 1 June 2025
Agent replied · 25 July 2025
Thank you for your kind words, it was a pleasure to work with you! Our team strives to make the process of finding a tenant as seamless and stress-free as possible. We appreciate your trust in us and hope to work with you again in the future. Cheers to a successful and hassle-free experience! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotEvery effort to make it happen, well done Ben
Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.
Mariusz · 23 July 2026
★★★★★ 5/5
GoogleFantastic estate agents, everyone from the office has been very helpful and professional since I've listed with them.
I am listed with multiple estate agents and they have given me 3-4 x times more viewings than all of the other agents.
Molly has been in charge of my listing etc and has excelled in every way possible.
I would highly recommend this company.
Also a big thank you to Felicity with the viewings.
Pjand · 27 March 2024
Agent replied · 23 October 2024
Thank you Pjand Sons for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe first met Alex Rehbein from Gascoigne Peas in Farnham in 2022 when we first started our venture to buy our new home.
We originally tried to sell our house through another estate agent and were, at the time trying to buy our new house through Gascoigne Peas. Alex was excellent at keeping us updated with all relevant information and changes happening throughout the sale. Unfortunately, our buyer decided to withdraw from the sale at very short and sudden notice, obviously we were very upset and distressed by this… but Alex came to our support and offered guidance and advice even though our sale of our house was not going directly through himself.
Due to Alex’s professionalism and punctuality, we decided to start our sale of our home again through him at Gascoigne Peas in 2023. It was without a doubt the best decision we made!
Throughout the whole process Alex was always happy to keep in contact and keep us updated with relevant information and progress with the chain.
Alex was extremely helpful and remained professional and punctual throughout the whole sale process.
We cannot thank Alex Rehbein enough for all his help and support to sell our old house and purchase our forever home.
We will definitely be recommending Alex and Gascoigne Peas to all our family and friends.
And wish him all the best for his future.
Mr and Mrs Hamilton
Tom · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThank you Melanie Williams
We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!
Mr · 19 February 2025
★★★★★ 5/5
GoogleI'm so massively happy that Molly and Madison at Gascoigne Pees Farnham were involved with my house sale. They were always consistently helpful, gracious, super-communicative and supportive in every way and I'd always highly recommend them to anyone. Genuinely the best experience throughout and I could not praise highly enough. Thank you to you both so much.
Johnny · 23 September 2024
Agent replied · 23 October 2024
Many thanks Johnny for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have dealt with Simon Swanson from this agency in Farnham to get a rental property and his level of professionalism and attention to details is extraordinarily unmatched.Simon goes beyond the normal in ensuring that client's needs are met.He is an excellent communicator.Gascoigne-Pees Sales and Letting Agents Farnham is by far the best Agency I have seen.I will recommend them to anyone wishing to sale or rent a property especially Simon Swanson
Tinashe · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuch a lovely agents, Richard was very helpful. Loved the dog biscuits well our dog did.
Vanessa · 22 November 2025
Agent replied · 22 November 2025
"Thank you for the kind words! We're thrilled that Richard was able to assist you and your furry friend. We always strive to provide top-notch service for both our clients and their pets. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleDaniella has been wonderful helping us find our first place, made the whole process so much easier and enjoyable, thank you! Unfortunately since starting our tenancy Gascoine-Pees have been abysmal, 6 months in and they have still not removed the "To-Let" sign outside the property and communication is pretty much non-existant. A property inspection was arranged but Gascoine-Pees failed to notify us of this and feel that a text from a third-party is sufficient, when I tried to confirm this via their online portal there was no response, I finally had to call them and even then they would not give us a clear answer. Either way it is their legal obligation to make us aware and they have not done this.
I would highly advise you not to use this company, they act solely in the interest of the landlord and have left us completely in the dark as tenants.PositiveProfessionalism
Tom · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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