Every review we hold for the Waverley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNorbert was the agent when I’ve had the first viewing for a property and he was providing a high class service from start to finish, waiting for me as I was running a bit late, giving me directions and waiting for me with a big smile that relaxed us instantly; then offering all the help needed, advising what to do next, booking appointments with financial adviser and so on; thank you very much for a high class service Norbert!!
Alina · 25 October 2019
Agent replied · 23 October 2024
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
★★★★★ 5/5
GoogleCan't recommend Richard and Chloe enough! I've been renting my property through Gascoigne Pees Farnham for 4 years now and needed to chat to them about some changes we were hoping to make when renewing our tenancy - They took care of all my questions really promptly and kept us informed throughout the whole process. Really friendly and great to deal with!
Emily · 24 October 2022
Agent replied · 23 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly, explained everything in detailed way.
Suziska · 10 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave us such a kind review! Our team is dedicated to providing friendly and informative service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was the buyer of a property sold by Gascoigne Pees. They didn’t work for me but I felt throughout the whole process I was treated with respect and kindness. They were quick to respond and answer the phone and worked hard to get the sale through as quick as possible. From making an offer through to picking up the keys I was kept up to date and informed and I had to do very little chasing. I was very impressed and happy with my experience with them throughout the whole process and will remember this when it comes to sell this property and move on. Also the moving in day box was a lovely touch 😊
Alanna · 24 September 2024
Agent replied · 23 November 2024
Many thanks Alanna so much for your wonderful 5* review! We're delighted to hear that you felt respected and well-informed throughout the process. Your kind words and positive experience mean a lot to us! Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI was the buyer of a property sold by Gascoigne Pees. They didn’t work for me but I felt throughout the whole process I was treated with respect and kindness. They were quick to respond and answer the phone and worked hard to get the sale through as quick as possible. From making an offer through to picking up the keys I was kept up to date and informed and I had to do very little chasing. I was very impressed and happy with my experience with them throughout the whole process and will remember this when it comes to sell this property and move on. Also the moving in day box was a lovely touch 😊
Alanna · 23 September 2024
Agent replied · 23 October 2024
Many thanks Alanna so much for your wonderful 5* review! We're delighted to hear that you felt respected and well-informed throughout the process. Your kind words and positive experience mean a lot to us! Best wishes, Lucy, Customer Relations Team
★★★★★ 4/5
Googlevery nice he had free treats
Layla · 10 September 2026
Agent replied · 10 October 2026
Thank you for your review! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotSix-star service from Farnham office lettings
I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!
Pippa · 6 November 2023
★★★★★ 5/5
TrustpilotJemma Sexton is cheerful and very…
Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.
Wong · 11 December 2025
★★★★★ 5/5
GoogleLoving the dog station!
Zena · 10 September 2026
Agent replied · 10 October 2026
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI am a first time landlord and called Gascoigne-Pees and Adam arrived he was extremely knowledgeable of the local area and bought paperwork to show me why he quoted the value. They found someone for my property in less than 24 hours and everything was so smooth and hassle free. Thank you to the whole team especially Adam.
Katie · 24 October 2022
Agent replied · 23 October 2024
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleNo problems with viewing, very willing to fit in at convenient times.
Judith · 10 July 2026
Agent replied · 10 October 2026
Thank you, Judith, for your kind words about our service. We're delighted to hear that you had no problems with viewing and appreciated our willingness to fit in at convenient times. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotAmazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
Rhiannon · 16 July 2023
★★★★★ 5/5
GoogleBig shout out to Chloe! Straight from the viewing to now ( a week before move in ) she has been super helpful and supportive. Thanks to her and the team, for also making my first time moving out a smooth and fun process!
Shannon · 24 October 2023
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMadison was a pleassure to work with from start to finish, nothing was too much trouble for her and very knowledgable of the area. 5 stars
Jolly · 2 October 2024
Agent replied · 23 October 2024
Thanks for your excellent 5* review . Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat Service
Great Service
From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.
AD · 21 October 2024
★★★★★ 5/5
TrustpilotSaffron and Dylan at the Maidenhead…
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.
MELANIE · 8 September 2026
★★★★★ 5/5
GooglePaul went above and beyond with regard to the service he provided. His professionalism and knowledge really gave me all the information I needed. Going forwards with Gascoigne-Pees I would look to us Paul again. Excellent 👍🏼 …
Jamie · 27 January 2024
Agent replied · 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
Johnson · 31 January 2024
★★★★★ 5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
CG · 2 February 2023
★★★★★ 1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date!
Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs!
I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of.
Avoid!!!!!
Amy · 26 June 2025
★★★★★ 5/5
GoogleI’m currently in the process of moving into a new property with the help of Richard, my letting agent. From the very beginning, he has been professional and approachable. Richard explained each step clearly and kept me updated throughout, … More
Chisom · 4 September 2025
Agent replied · 8 September 2025
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group.
I cant write enough on how awful their treatments towards some people.
If youre not worth their time they will treat you like dirt.
N · 24 July 2026
★★★★★ 5/5
GoogleWe do there window cleaning and phoebe and the staff are amazing and so helpful
Paul · 10 April 2026
Agent replied · 10 October 2026
Thank you for your kind words and 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotI vacated a property earlier this year…
I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I contacted the landlord immediately and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t deal with the money side of things and he contacted the letting agent immediately, and they assured me they will refund would be processed within 1, 2 weeks.
However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …
JENNY · 21 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.