Trusted Agent profile
★★★★★
242 reviews across 2 platforms
50 The Borough, Farnham, GU9 7NW, Waverley GU9 7NW
Gascoigne Pees's Waverley office at 50 The Borough is rated 4.1 out of 5 across 242 reviews on two platforms, including 156 Google reviews rated 4.8. The 86 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Waverley office, from every platform, shown as written. First names only.
5/5
GoogleChloe and the team are true professionals. We recieved fantastic service from Chloe from start to finish of renting our new home. Friendly and efficient service. Thank you!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleA pleasure to deal with. Great communication, efficient & hassle free. Moving home can be stressful at the best of times so the reassuring service was most welcome. 5* service indeed! Particular thanks to Leigh, Louise and Katie for all their time & patience......it was much appreciated. Graham & Sue Harry
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
TrustpilotDisappointing Unacceptable Service
I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
1/5
TrustpilotI find it almost laughable how this…
I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.
5/5
GoogleWe have just moved into our help and i couldn’t thank rich enough! He was super helpful and understanding the whole process 10/10
Thank you for your kind words! We are thrilled to hear that Rich provided exceptional service during your move. We strive to make the process as smooth and stress-free as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRichard was extremely knowledgeable and helpful.
Many thanks for your fantastic 5* review Lorna. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you very much for the assistance and all the useful details and advice Phoebe
Thank you for your kind words! It was our pleasure to assist you and we are glad that our advice was helpful. We value your business and look forward to serving you again. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmazing experience finding a rental property with Gascoigne-Pees. Richard was incredibly friendly and helpful, he made the process easy and enjoyable. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleThe service I've received has been second to none. Katie has been professional and friendly and left me feeling confident that everything will be dealt with efficiently. Katie and the team are always on hand to answer my numerous calls and emails. Thanks go out to you all. Emily.
Thank you Emily for your wonderful 5* review about our local Gascoigne-Pees team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleGrace has provided me with excellent services throughout my letting process she was always pleasant and helpful in answering my queries. The process was quick and straightforward. Thank you so much
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDaniela has been prompt, friendly and incredibly helpful to us throughout the whole process of renting. We've had no problems at all, it's been made so much easier with the help of the agency. It's been a lovely experiencePositiveResponsiveness, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been renting with Gascoigne Pees Farnham for nearly 5 years. Richard and the team are always very kind and helpful, and quick to help with any questions or potential problems.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleI was house-hunting and located a potential purchase on Rightmove. Madison provided particulars and showed me around the property. She was extremely knowledgeable and helpful. It didn't work out this time because the property I had chosen wasn't right, but I wouldn't hesitate to use Gascoigne-Pees in the future.
Thank you for your excellent 5* review and kind words of our dedicated team David. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent, friendly and efficient service, Molly was always available to answer queries 🙂 …
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've never rented before so had no idea where to start, Alex was really helpful and took the time to go through the process with us in detail and provided lots of useful info. Would highly recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience really wouldn’t have been the same without Chloe's help! She has been extremely attentive to my needs, and helped with all of my queries! Thank you Chloe.
Thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSupporting dog mental health in Farnham! My 2 love the gravy bones!!
Thank you for your 5* review. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleThe branch manager Alex was very helpful from the initial viewing through to completion, being proactive in helping resolve issues and ensuring all parties were updated timely.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
5/5
GoogleThe lettings team helped me to rent my flat out the end of 2024. They have gone above and beyond to help me and they have made setting it up very easy. I can't recommend them enough.
Thank you Matthew for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Waverley office has 242 reviews across two platforms: 156 on Google, 86 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees Farnham Sales is rated 4.1 out of 5 across all 242 reviews, and 4.8 out of 5 on Google from 156 reviews, checked 9 October 2026.
Gascoigne Pees Farnham Sales, 50 The Borough, Farnham, GU9 7NW, Waverley GU9 7NW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.