Gascoigne Pees Farnham Sales reviews in Waverley

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

Maddison has been excellent & efficient in helping us to locate ideal properties. A great conbination of intelligence & politeness.

Anthony · 25 July 2024

★★★★★ 5/5

Google

Chloe was very friendly and helpful and always kept me informed of how things were going. When I had to phone the office the staff were also friendly. Would recommend them without hesitation.

Chris · 24 October 2023

★★★★★ 5/5

Google

As a first time renter I naturally had a few bumps along the road of getting everything in order but Chloe was extremely helpful and professional in her job and helping me with said problems. Would highly recommend this branch 🙂 …

Dan · 13 January 2023

★★★★★ 5/5

Google

I had a great experience selling my property through Gascoigne-Pees. Alex, took care of me from start to finish and had two offers at asking price on the table after the first two viewings! He kept me updated all the way through and was super professional the whole way through. We had a couple of hairy moments and Alex worked so hard ensuring the sale completed in super efficient timing. He was honest and approachable and clearly cared. I wouldn’t hesitate to use them again and can’t recommend them enough!

Annie · 24 October 2023

★★★★★ 5/5

Google

I have a great experience with the Gascoigne -pees team. Grace was so helpful in finding us a property which we are happy with for the start and being our first rental property.

Mboe · 3 April 2025

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

We are highly satisfied with the service from Gascoigne-Pees letting agents so far. We have found the staff, especially Emily, to be helpful, informative and friendly.

Lisa · 26 February 2024

★★★★★ 5/5

Google

Can't recommend Richard and his team enough! Always on the other end of the phone when they are needed. Brilliant letting agents and I would highly recommend if you are looking for a professional agent when renting your property.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 24 October 2022

★★★★★ 5/5

Google

This estate agent makes Mika my dog very happy by them kindly putting out treats. Would encourage me to use them if I need property assistance

Helen · 16 November 2025

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

I can not recommend Gascoigne Pees enough as a letting agent especially Katie Jones, who I have been dealing with since day one. Katie not only is fantastic at her job but also a lovely lady who is very approachable and always goes above and beyond to help me with any quires or questions that I have.

Carly · 25 October 2019

★★★★★ 5/5

Google

Chloe and the team are true professionals. We recieved fantastic service from Chloe from start to finish of renting our new home. Friendly and efficient service. Thank you!

Natasha · 24 October 2023

★★★★★ 5/5

Google

A pleasure to deal with. Great communication, efficient & hassle free. Moving home can be stressful at the best of times so the reassuring service was most welcome. 5* service indeed! Particular thanks to Leigh, Louise and Katie for all their time & patience......it was much appreciated. Graham & Sue Harry

Sue · 24 October 2020

★★★★★ 1/5

Trustpilot

Disappointing Unacceptable Service

I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken. I have awarded them one star for the fact, that I did receive an apology from their Customer Relations Officer.

Geraldine · 26 January 2025

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023

★★★★★ 5/5

Google

We have just moved into our help and i couldn’t thank rich enough! He was super helpful and understanding the whole process 10/10

Candice · 15 October 2025

★★★★★ 5/5

Google

Richard was extremely knowledgeable and helpful.

Lorna · 25 September 2024

★★★★★ 5/5

Google

Amazing experience finding a rental property with Gascoigne-Pees. Richard was incredibly friendly and helpful, he made the process easy and enjoyable. Thank you!

Tess · 24 October 2023

★★★★★ 5/5

Google

Thank you very much for the assistance and all the useful details and advice Phoebe

Ianos · 23 December 2025

★★★★★ 1/5

Trustpilot

Liars with no sense of accountability

These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents. They are criminal - do not go anywhere near.

MHux · 15 October 2025

★★★★★ 5/5

Google

The service I've received has been second to none. Katie has been professional and friendly and left me feeling confident that everything will be dealt with efficiently. Katie and the team are always on hand to answer my numerous calls and emails. Thanks go out to you all. Emily.

Emily · 25 October 2019

★★★★★ 5/5

Google

Grace has provided me with excellent services throughout my letting process she was always pleasant and helpful in answering my queries. The process was quick and straightforward. Thank you so much

Shannakay · 1 July 2025