Trusted Agent profile
★★★★★
202 reviews across 2 platforms
54 High Street, Watton IP25 6AE
Sowerbys's Watton office at 54 High Street is rated 4.5 out of 5 across 202 reviews on two platforms, including 146 Google reviews rated 4.7. The 56 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Watton office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessionalism at it’s best
Spencer was very professional and friendly in our recent dealings. His attention to detail, depth of knowledge and advice was impeccable.I have no hesitation in recommending Sowerbys and Spencer’s team to anyone thinking of buying, selling or simply seeking tentative advice prior to their decision making.
5/5
GoogleExcellent help throughout the process from Sowerbys, especially Kate. Can definitely recommend them.
Thank you for your kind review! We are delighted to hear you had a positive experience with us, especially Kate.
1/5
GoogleI phoned and booked an appointment with them for Tues last week to discuss the possibility of selling my house. My friend and I arrived at the correct time day only to find the door to the estate agents locked. Once the doors were opened, we were told I was not in the diary, and therefore, they couldn't help. We left . I double-checked my app, and it was OK. This estate agent didn't have the courtesy to call me and apologise for their mistake. We went to Longstons and found them to be professional and helpful in dealing with us. They have arranged to view my house this week. Not likely to go to Sowerbys again. Ann Stark
Hi, we are SO so sorry for this. We did try and call to apologise straight after, but unfortunately we had the wrong number on our system. We're so sorry again!
5/5
GoogleSowerbys provided exceptional support in helping us find our new home. Their agent, Ma’am Kate, was incredibly helpful and approachable throughout the process, always ready to answer our questions and offer guidance. Her professionalism and friendly demeanor made the experience smooth and stress-free. We highly recommend Sowerbys for anyone looking for a reliable and supportive real estate service.
Thank you so much for taking the time to leave us a review, we really do appreciate it.
5/5
GoogleIn this market it is vital to have an agent you can trust to be working hard to sell your home at its full value - not aiming to get a quick sale just to take the commission. I looked forward to weekly updates from Louie White. His friendly voice detailing what the branch was doing to get potential viewers in the door, taking a genuine interest in our family and life. The company took time to know the property and area in depth, giving excellent service to both sellers and buyers.
Thank you for this kind review!
5/5
GoogleI purchased my brand new home through Joanna at Sowerbys and Joanna was such a lovely person who always replied to my emails. Very friendly and caring service through this estate agents and the lovely ladies in the Watton office went above and beyond when collected my keys. Thanks once again.PositiveResponsiveness
Thank you for leaving a review! We're delighted that you had such a good experience with us and that Joanna and the rest of the team were able to help you. We hope you're very happy in your new home!
5/5
GoogleEveryone at Sowerbys were very friendly and professional. My main contact was Zoe Ryder who was excellent. Its many thanks to Zoe and her colleagues that my husband and I now have a new home.
Thank you for leaving us a review.
5/5
GoogleAbsolutely fantastic agents, friendly, professional and efficient. Would recommend!
Thank you for your review.
5/5
GoogleGreat advice from Terrie from Sowerby’s about buying and selling a house. Would definitely recommend
Thank you for your review.
5/5
GoogleWe have never sold a house before. Joanna immediately put us at ease and her professionalism, warmth and kindness have supported us through every step of the process. It makes a real difference when you know there is someone there to answer your questions, no matter how small. There is a transparency and candour with Joanna, which builds and cements trust for what can be huge life decisions. Above all, it is the great customer service and knowledge that Joanna really cares that makes the difference. Frequent check ins, good humour and the right thing to say at the right time have been her hallmark; especially in the uncertain times that covid19 presents. We want to say a big thank you - it will be Sowerbys for us in any future endeavours!PositiveResponsiveness, Quality, Professionalism
5/5
GooglePhoned for information on three houses and Joanna we able to answer all my questions straight away before sending over virtual video clips. These were a great help in determining whether we visited. She was even able to arrange an actual viewing on the same day, which was much appreciated.
Thank you for taking the time to leave a review! We're so glad that Joanna was able to help you and provide a great service, we will be sure to pass on your comments.
5/5
GoogleIt took me almost three months to find a property but in those times Miss Kate Sala patiently helped me finding the perfect house for my family. She was very friendly and accomodating. Thank you Kate and Sowerbys for helping us.
1/5
TrustpilotPoor communication
The communication during the home-buying process was very poor. When an offer is made ‘subject to survey,’ it is reasonable to expect Sowerbys to clarify their position. They should have the courtesy to explain that, in their view, paying for a survey will not be considered once a first offer has already been accepted on that basis.
5/5
TrustpilotJames at Sowerbys in Norwich was the…
James at Sowerbys in Norwich was the epitome of professionalism, he truly is an exemplar of what a good estate agent should do. Nothing was too much trouble for him.
5/5
GoogleHaving gone through an awful time with another estate agent, Sophie and Kate are a breath of fresh air. From start to finish they've been simply amazing. I thank both Sophie and Kate for reinstating my confidence in estate agents.
5/5
GoogleWe sold our property whilst in lockdown and living in Spain. Joanna and the team couldnt have been more helpful,and thoroughly professional thoughout the selling process . Fantastic service and support through a difficult period . Would recommend them wholeheartedly Regards Tony Brain
Thanks for leaving a review! We're so pleased that Joanna and the team were able to guide you through the process and that you would recommend us to others.
1/5
TrustpilotSlow
Slow, unfriendly, unhelpful service.
We are so sorry to hear this and would be pleased to understand your situation to try and fix things. Please get in touch with the relevant branch or contact hello@sowerbys.com and we will do our best to help.
1/5
TrustpilotThey poorly understand the role of an…
They poorly understand the role of an estate agent. They push the seller to spend money on solicitors to a contract against waste of time buyers who are just playing with you. They cannot read survey reports and blame the buyer when the sale falls through due to the lack of due diligence they should have done on a buyer
1/5
TrustpilotLaura provided many negative opinions…
Laura provided many negative opinions as to why she thought a Sheringham property was unsuitable for me, none of which were based on fact. Eventually agreed to check the facts. By which time I was so irritated by her manner, I gave up on the property. One question, apparently designed to dissuade me viewing was: "Do I mind having neighbours?" I suppose one answer to that would be....
5/5
GoogleThe service from Octavia was spot on. Personable, knowledgeable and efficient. Well done
Thank you for this review!
5/5
GoogleGreat knowledge and communication from the team at Sowerbys, especially Louie - I would recommend to anyone!
Thank you for this review!
5/5
GoogleRented a property through Sowerbys and received really efficient, friendly and helpful service from Sophie and Kate that made the whole process smooth and stress free. Thank you!
Thank you for your review and taking the time to leave it! We really do appreciate it and great to hear that both Sophie and Kate we able to help you with your rental, good luck in your new home.
1/5
TrustpilotAsked to come and value my property…
Asked to come and value my property came with a brochure of house pre extension and a valuation before they had viewed the house. They must have psychic valuers. Beats me how you can value a property prior to seeing it
1/5
GoogleMade an appointment with them and was prepared to travel 100+ miles to view both took time off work then noticed the next day it was no longer on the market. No phone call or anything so we did something else. On the viewing day we had a reminder about appointment. I rang and explained about us seeing the no longer on the market they said they had been inundated with calls. So in simple terms they didn't want to arrange more viewings because they had already had offers. Funny that 4 days after its back on the market!NegativeProfessionalism
Apologies for any confusion. As instructed by our clients, we paused promotion of the property online until the high number of viewings booked had taken place. The viewing you arranged for Tuesday 11th was confirmed in writing to you and all other viewings on that day went ahead, as planned, one of which resulted in an offer being accepted by our clients. Subsequently the property is now back on Rightmove showing as Under Offer.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sowerbys's Watton office has 202 reviews across two platforms: 146 on Google, 56 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Sowerbys is rated 4.5 out of 5 across all 202 reviews, and 4.7 out of 5 on Google from 146 reviews, checked 9 October 2026.
Sowerbys, 54 High Street, Watton IP25 6AE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.