Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe tried the rest, then we tried the best! Rolstons have provided us with an unrivalled level of service during the process of our house sale, from start to completion, everything was handled correctly & with professionalism. With very special thanks to Paul Gillespie, Matthew Marchant & the whole Rolstons team, thank you! 5 *
Adam · 16 June 2023
Agent replied · 15 June 2024
Dear Adam, thank you for sharing your comments with us, we appreciate your feedback.
We look forward to continuing our journey together!
Kind regards, Paul
★★★★★ 5/5
GoogleAfter trying to sell our home with a number of local agents we decided to ask Rolstons, after their continued efforts to get in touch. From our initial meeting through to a successful sale the service was seamless. I must say a special thank you to Matthew and Paul who’s communication was faultless, the whole team were brilliant to work with. Thank you so much for making what was previously a stressful event so painless.
Lizzie · 16 February 2024
★★★★★ 5/5
GoogleExcellent service throughout our property purchase. The agent was knowledgeable, approachable, and always quick to respond. They guided us through each stage clearly and helped ensure everything went smoothly. We wouldn’t hesitate to recommend them to others.
Niu · 16 January 2026
Agent replied · 16 April 2026
Hi Niu, Thank you so much for your five-star review. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Paul
★★★★★ 5/5
GoogleWe purchased our property through Rolstons. They were helpful at each stage ensuring open communications with us and the sellers. Danielle ensured that everything ran smoothly.
Vishal · 14 April 2026
Agent replied · 16 April 2026
Hi Vishal, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Danielle
★★★★★ 5/5
GoogleI worked with Paul from Rolstons, who helped me to market and sell my in October 2023. I found all the staff professional, friendly, and easy to deal with.
I felt well looked after throughout the whole sales process and would highly recommend their service.
Tracey · 18 December 2023
Agent replied · 15 June 2024
Dear Tracey,
Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
With kindest regards, Paul
★★★★★ 5/5
TrustpilotWould absolutely recommend Rolstons who…
Would absolutely recommend Rolstons who were with me from start to end thanks so much Danielle and Matthew
Della · 7 March 2025
Agent replied · 27 May 2026
Hi Della, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Danielle and Matthew
★★★★★ 5/5
TrustpilotHighly recommend their services!
I had a fantastic experience with Rolstons. Paul and Stephen were professional, helpful, and attentive throughout the process, making buying my home smooth and stress-free.
A · 1 December 2024
Agent replied · 27 May 2026
Hi, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Paul
★★★★★ 5/5
GoogleCharlotte has been very helpful managing our home whilst it’s been rented. She is efficient and responds promptly to any queries or jobs that need arranging.
Liv · 9 November 2024
Agent replied · 11 November 2024
Hi Liv, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
All best wishes, Charlotte and Breydon
★★★★★ 5/5
GoogleRolston's managed our sale with the utmost care and attention. it was a 1st class, professional experience from start to finish. Matthew, our main agent listened to our requests and paid attention to our specific needs all the way through and when we had concerns or worries, calmed us down and made things easy.
A big thank you to the entire team. I would not hesitate to recommend them to you.
Ian · 16 December 2024
Agent replied · 23 December 2024
Hi Ian
Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warm regards, Matthew
★★★★★ 4/5
GoogleVery professional estate agents, great communication and have been incredibly supportive during the completion period. This was extremely important to move the sale along and made the process more smooth. Overall I was able to complete in three and a half months which was quite an accomplishment.
Tracey · 25 September 2025
Agent replied · 9 October 2025
Hi Tracey, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Paul
★★★★★ 5/5
GoogleWell we've finally moved. Tried several agents. Rolstons worked hard to facilitae our move and get us into our new home. A big thank you to Paul and his proactive team.
Laurie · 27 July 2024
Agent replied · 26 August 2024
Hi Laurence
Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warm regards, Paul
★★★★★ 5/5
GoogleEVERYTHING changed once we switched agents to Rolstons and asked them to take over the sale of our house.
Matt, supported by the team, made us believe that we could actually get our house sold, in what was becoming a difficult and rapidly changing housing market.
Professional, honest and real conversations accompanied by pure determination ensured that offers started coming in. We were able to secure an offer from great buyers. They not only wanted our house but, due to your regular updates, were willing to wait as we negotiated the lengthy search for a new home.
Thank you Matt, Paul and the rest of the team for your support and unwavering patience, of which you needed plenty :-) and most importantly for finally ensuring we got our house sale over the line.
Thanks Jim & Amanda
Jim · 21 July 2023
★★★★★ 5/5
Google5-Star Review for Danielle Gennard at Rolstons
I recently sold my property through Rolstons and had the pleasure of working with Danielle Gennard as my Sales Progression Manager. I cannot recommend her …
Bharat · 16 January 2026
Agent replied · 16 April 2026
Hi Bharat, Thank you so much for your five-star review. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Danielle
★★★★★ 4/5
TrustpilotHolly and Scott were great to work…
Holly and Scott were great to work with, albeit we ran across some issues, they were easy to deal with and pushed through the process effortlessly!
Tab · 30 September 2024
Agent replied · 22 October 2024
Hi Tab, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Holly and Scott
★★★★★ 5/5
GoogleBreydon was the personnel that showed us around with the property we were interested to view. He is really dedicated and explained us with all the required details as well as addressed to all our queries rightly and whenever required. With this exceptional support from him and Rolstons, we were able to rent a beautiful home for ourselves. We are highly satisfied with Breydon's and his Rolston's services and we opted them as our agent since we are looking forward to obtaining the same continued services in future as well. :)
Allwin · 16 June 2023
★★★★★ 5/5
GoogleMy experience with Rolstons was good. It was thorough and professional through the transaction, with a constant source of contact time when required, provided by Danielle Gennard - who was professional, polite and punctual at all times. Thank you.
Jason · 16 November 2025
Agent replied · 23 November 2025
Hi Jason, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Danielle
★★★★★ 5/5
TrustpilotBrilliant
Smooth, reliable and personal service. Matthew and Paul are both fantastic and helped me through the buying process from start to finish.
Kyan · 14 November 2024
Agent replied · 27 May 2026
Hi Kyan, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Paul and Matthew
★★★★★ 5/5
TrustpilotIt was a great customer experience
It was a great customer experience. Reliable, transparent, accessible, and helpful, Paul's support throughout the entire process was really appreciated.
Elham · 12 December 2024
Agent replied · 27 May 2026
Hi Elly, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Paul
★★★★★ 5/5
GoogleStephen was exceptional from start to finish, demonstrating a high level of professionalism. What impressed me most was his open, clear, and informative communication style. I would highly recommend Rolstons Estate Agents.
Riaz · 16 May 2024
Agent replied · 15 June 2024
Hi Riaz,
Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Paul and Stephen
★★★★★ 5/5
GoogleGreat service throughout the whole buying process. Always sent updates and helped us when we needed it to speed things along. Much appreciated and would recommend Rolstons services to others. Thank you Paul!
Shivalee · 16 April 2024
Agent replied · 15 June 2024
Hi Shivalee and Hassan,
Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Paul
★★★★★ 5/5
GoogleWe recently completed the completion through Rolstons and working with Danielle’s was fantastic. After the deal was locked, she took charge and since then she maintains the communication between all parties and she did it very well. During all the time she was very supportive by constantly chasing information and keeping us updated at every interval throughout the nerve-wracking journey of buying and selling! A lot of time when we're not getting updates from our solicitors, she pitched in and request for updates on our behalf. We appreciate all the effort Danielle put in to complete this deal.
I believe Rolstons entire team was a professional, efficient, and genuinely committed to helping through every step of the process.
Mayank · 25 July 2025
★★★★★ 1/5
GoogleJust trying to book viewings and already particularly unimpressed with these agents. Property adverts don't seem to be updated when sold stc, and the agents seem to be trying to generate their leads in a sneaky manner.
Booked a viewing and was told the wrong property had been booked, and when swapping to the correct property was told it 'could not' be booked sooner as they had more staff to do viewings on the Saturdays. I told them this wasn't a great reason for an agent to not be able to show a property sooner to which the agent agreed, said he would confer with a colleague and call me back, after which I was called back immediately and then told the property had in fact been sold with another agency... Thoroughly unimpressive.
Surath · 16 April 2024
Agent replied · 26 August 2024
Hi Surath,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Paul
★★★★★ 5/5
GoogleExcellent from start to finish! They appreciated that we had not moved for 50 years plus and guided us every step of the way.
Richard · 16 February 2026
Agent replied · 16 April 2026
Hi Richard, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Danielle and Paul
★★★★★ 5/5
TrustpilotProfessional, friendly and reliable service
I had a very positive experience with Rolstons and would happily recommend them. From the start, the team were professional, approachable and clearly knowledgeable about the local market.
Mahendra · 12 January 2026
Agent replied · 27 May 2026
Hi Mahendra, Thank you so much for sharing your comments with us. We really do appreciate your feedback and look forward to continuing our property journey together.
Warmest regards, Paul
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