Rolstons reviews

★★★★★ 5/5

Google

I would like to thank Rolstons and the team for their outstanding support throughout my first home purchase. As a first‑time buyer, I wasn’t familiar with the process, but they guided me every step of the way with patience, clarity, and professionalism. Scott and Stephen were very supportive during the initial stages and made sure I had all the information I needed to move forward confidently. After that, Danielle took the lead and was exceptional in coordinating with the seller and their solicitor, following up regularly, and keeping me updated until completion. Her communication and attention to detail made the whole process much smoother. I truly appreciate the team’s dedication and support. Thanks to their efforts, my first buying experience was far less stressful than I expected. I would highly recommend Rolston to anyone looking to buy or sell a property.

Roshan · 26 March 2026

★★★★★ 5/5

Trustpilot

We have had excellent service from Tom and the Rolstons team

We have had excellent service from Rolstons renting out our flat. They were knowledgeable, responsive and professional from the outset when we first met Breydon. Tom Keeble has helped us throughout the process, keeping us updated, providing guidance and advice and always responding immediately to any queries. It has been a painless and easy process thanks to Tom and the team at Rolstons

Alistair · 24 July 2026

★★★★★ 5/5

Google

Highly recommend the team. The process was smooth as a first-time buyer, and you felt that the agency had best interest for both the buyer and seller. Stephen and Paul have been helpful throughout the process and Danielle, post offer acceptance, has been a pleasure to work with. She would provide updates regularly; ensure she is available for any questions/queries and ensured both mine and the buyers conveyancers were moving along the process and swiftly as possible. Thanks Danielle!

Sayed · 16 March 2026

★★★★★ 5/5

Google

We couldn’t be happier with the service we received from our estate agent. They helped us not only secure our dream home but also successfully sell our house, which is no small feat! A huge thank you to Danielle and Paul for making it all finally happen. They were both absolutely on the ball throughout the entire process and worked tirelessly to make sure the chain didn’t fall through. Their professionalism, communication, and dedication made what can be a very stressful process feel manageable and positive. We’re so grateful and wouldn’t hesitate to recommend them.

Kunal · 16 February 2026

★★★★★ 5/5

Google

Danielle at Rolstons has been amazing. After a very lengthy purchase due to probate when the solicitor was very unresponsive a lot of the time, Danielle was constantly supportive and informative. She did lots of chasing for me and always responded to me immediately and really knows her stuff. Without Danielle's support and assistance, I would have given up with the purchase. Thank you Danielle - you are the best.

Wendy · 2 April 2026

★★★★★ 5/5

Google

I would like to thank Danielle and Stephen for all their efforts to help with our purchase and they went over and above to get the purchase back on track when I lost my first buyer and things got very bumpy. Luckily we managed to repair the chain by plugging in a new buyer, and Danielle on the progression team proved to be very efficient and a great communicator and helped the chain to get over the line. I can recommend Rolstons from a purchaser's perspective.

Kate · 11 December 2025

★★★★★ 5/5

Google

I had an outstanding experience working with Danielle Gennard, the Sales Progression Manager. From the moment my offer was accepted right through to completion, Danielle was proactive, professional, and incredibly supportive. She consistently kept me updated, explained every step clearly, and chased all parties promptly to keep the process moving. Her communication was excellent, and she made what could have been a stressful journey feel smooth and well-managed. Danielle’s attention to detail and genuine care for her clients truly set her apart. I’m extremely grateful for all her hard work and would highly recommend her and the team at Rolstons to anyone buying or selling a property.

Sam · 11 December 2025

★★★★★ 5/5

Google

I would highly recommend Rolstons Estate Agents, They took over selling our house as the previous agents had little success and very few viewings. Once they were appointed we had many viewings over a few weeks, and secured a positive buyer. Once we had a buyer, we had regular contact nearly every week seeing us through the process with the updates. Both Paul Gillespie and Danielle Gennard were excellent in their help, explaining the process, chasing up when things seemed to go slow, at the start with weekly updates then towards the end daily or even twice daily updates up to exchange. When phoning the office, all staff were courteous and polite, and knowledgeable in their fields of work, and every time if they said they would ring back, they did, even to the point when they could not have the answer to your query at that time, very reassuring what could have been a worrying time for us as sellers. Roger Stuchfield Watford

Roger · 11 December 2025

★★★★★ 5/5

Google

Best estate agency in Watford. Rolstons were an easy pick to sell my property AND they found me my next home. They stood out from the rest of the local agencies, and made the whole thing smooth and enjoyable, from going to market to finding a buyer, to getting it through, to completion (although I have to say my buyer and my sellers were good too). Rolstons are just really competent and know what they are doing. Not to mention their set up is how it should be, with the right people looking after the right departments. Highly recommend. Specifically though: Danielle for carrying my sale and my purchase through to completion, thank you Danielle! In addition; Tom for bringing my attention to the house I bought; Holly for assisting me with the viewing for it; Kerry for assistance with listing my house for sale online and necessary paperwork for my purchase; Stephen for overseeing the process and Paul for covering for departments when needed. Great operation guys! It was a pleasure and I will definitely be turning to you for any property related matters. I hope you continue to lead by example in the area! All the best, Oscar.

Oj · 2 November 2025

★★★★★ 1/5

Google

Well where I would give a review to this agency. I will have to rate it as one of the lowest rated agencies I have ever experienced. There is a present Lack of communication between the tenant the agency. What ever you do, even if you do rent with this agency it’s your choice. Because, no matter how many times you complain, nothing gets resolved. When you leave the property, you end up being left in taters as they will make sure they will take most of your deposit. As the readers know me, from all the reviews I have given to restaurants and the 6 million people view my reviews on gastronomic flavours of the world. I have decided to open an exception to rate this state agency.

Gastronomia · 6 October 2025

★★★★★ 5/5

Google

If you want a 5 star service look no further than Rolstons. The whole team was brilliant from the first contact. Special mention to Paul Gillespie who was calm and reassuring when problems arose and Danielle Gennard who handled the sale once an offer was received. Danielle kept in close contact and always phoned back if she missed a call. Great communication and I always knew what was going on in the process. Danielle even phoned back when no further update was available to check in and say she had chased but no update yet. Overall excellent

Margaret · 4 October 2025

★★★★★ 5/5

Google

Selling your home can be an incredibly difficult and stressful experience. It is prudent to take caution when choosing an Estate Agency to partner with through this process. Having had many difficulties with the Estate Agency we used for the sale of our previous home we decided to do some research and to actually speak with various local Estate Agents. Our neighbours home was sold by Rolstons and when we first reached out to them we were met by Stephen Brick. We favored his no-nonsense approach and he seemed genuinely interested in helping us sell our house. We chose to move forward with Rolstons and throughout the time that our property was on the market, Stephen was constantly in communication. His interest in getting our house sold was genuine. He helped to arrange viewings, determined genuinely interested parties from timewasters and provided regular updates. We did not have to chase or follow up - because he was on the ball. After the sale of the house was agreed and we had found our new home, the difficulties really set in. We were in a chain with several other parties. Danielle Gennard engaged with all of the other Agents and Solicitors - that were very often causing delays, and she got the sale across the line. Danielle was very clearly the only Agent in the whole chain that was proactively progressing the sale. She is brilliant at what she does. I can only thank Stephen and Danielle for all their help. They each did their job - but did so exceptionally well. If you want to sell your house go to these people and you will be writing a similar 5-star review in the not too distant future.

Amit · 3 October 2025

★★★★★ 5/5

Google

We were first time buyers and wanted a quick competition. It took us 3.5 months to get to our new home but it didn't feel like we were stuck. Rolstons team is very efficient in handling the entire process. No pushy sales or negotiation tactics. Danielle Gennard was amazing. She made sure our sale progressed at every stage and she kept us informed throughout the process. In the end, she also made sure we got the keys promptly. Nice gesture by the Rolstons team to give us a small gift box when I went to pick up the keys!

Vivek · 25 September 2025

★★★★★ 5/5

Google

We worked with Danielle recently on the sale of our property. She was amazing! So kind and helpful, thoughtful and very thorough. She managed the sale perfectly and helped both us and our buyers get to exchange and completion relatively quickly and easily. And when we were having hiccups with our purchase, Danielle was totally supportive and helpful to ensure that what we wanted to say and do was done, to ensure our purchase got through to exchange and completion. She was the proverbial shoulder to cry on which I personally appreciated greatly. Thank you, Danielle. Everyone else at Rolstons were also very helpful and friendly and all very professional when it came to marketing and selling our property. From Matthew who helped us at the start by patiently ensuring we marketed the property at the right price. To Scott and Tom and everyone else who brought potential buyers to our home to show it off. They were always in touch with us, giving us feedback, so we knew exactly where we stood with prospective buyers. We couldn’t recommend Rolstons more highly

Sandy · 2 September 2025

★★★★★ 5/5

Google

Danielle was super helpful in the process of buying our first home. We felt we had constant communication throughout and she was great in getting quick responses from the seller, and just helping us with any questions or requests we had up until the end. We are now about to complete and couldn’t be happier. Thanks Danielle for your efforts and helping the process go as quickly and smoothly as possible.

Emma · 19 November 2025

★★★★★ 5/5

Google

Exceptional service throughout. Paul & his team demonstrated professionalism, clear communication, and a genuine commitment to achieving the best outcome even in very challenging market conditions. I have not seen this high standard of customer focus & service at any other estate agents I have used in the local area. Highly recommended!

P · 9 April 2026

★★★★★ 5/5

Google

"I'm extremely satisfied with the service provided by Paul, Scot, and the entire team at Rolston! They were instrumental in helping me find and purchase my dream property. Their expertise, professionalism, and dedication to their clients are truly commendable. From start to finish, the process was smooth and stress-free, thanks to their guidance and support. I highly recommend Rolston and this team to anyone looking to buy a property. Five stars isn't enough - they're the best!"

Nguyen · 19 August 2025

★★★★★ 5/5

Google

Very good experience with Rolston, We had a lot of support for our lengthy and complex acquisition.Great communication, follow up and persistence from Danielle, in particular, who greatly helped coordinate the process. The goody box Rolston gave us at the end of the sale was a nice touch.. We strongly recommend Rolston Watford.

Jean-eric · 19 March 2026

★★★★★ 5/5

Google

I had an excellent experience with Mark Howell at Rolstons Estate Agents in Watford. Mark is a highly knowledgeable negotiator who gave me honest and trustworthy advice throughout the process. He comes across as both competent and energetic, always making sure I felt supported and well-informed at every stage. If you’re looking for someone reliable and professional to guide you, I would strongly recommend Mark.

Bradley · 3 September 2025

★★★★★ 5/5

Google

As a FTB, Rolstons have been a pleasure to deal with from start to finish. Everyone who has helped me with the buying process has been excellent. Scott and Paul were very accommodating and helpful during the multiple viewings of the property and during the offer stage. Danielle made the exchange process much less stressful by keeping me updated and explaining each stage if the process.

Yasmin · 19 August 2025

★★★★★ 5/5

Trustpilot

Amazing Services

The team specially Tom Keeble was professional enough to timely respons and provide support at every step in the first instance. Amazing services!

Shaafiya · 24 July 2026

★★★★★ 5/5

Trustpilot

House Sale

We had an excellent experience with Rolstons, particularly Paul Gillespie, who was superb throughout the sale of our home.

Davinder · 15 August 2026

★★★★★ 5/5

Google

Working with Paul Gillespie to sell my house was a breath of fresh air after failed attempts with two other well known estate agents in the locality. He took the time to listen and understand my needs and goals, and always gave me realistic feedback. I felt very comfortable and at ease with addressing any concerns or queries during the whole process and he was very professional at all stages. My decision to choose a more traditional outfit without the promises of bells and whistles really paid off and I would not hesitate to recommend his services to others.

Mabel · 8 January 2025

★★★★★ 5/5

Trustpilot

House sale

Working with Paul Gillespie to sell my house was a breath of fresh air after failed attempts with two other well known estate agents in the locality. He took the time to listen and understand my needs and goals, and always gave me realistic feedback. I felt very comfortable and at ease with addressing any concerns or queries during the whole process and he was very professional at all stages. My decision to choose a more traditional outfit without the promises of bells and whistles really paid off and I would not hesitate to recommend his services to others.

Mabel.C · 6 January 2025