BPC Land and New Homes Watford reviews

★★★★★ 1/5

Trustpilot

Worst decison of my life AVOID

Worst decision of my life.Purchased a new 2 bed property ,I reported in the first week of moving in that everytime the flats above run water or flush toilet...water is heard for hours after along with huge banging noises of pipes.Iv had a fee different members of WH turn up and joke along saying its ''weston homes thats why''.I was told it was an 'acoustic elbow'' that resonates the whole way up the building when peoples waste is flushed.Its disgusting that its been over 18months and I keep sending emails and no answer.It happens everyday when people are getting up...the banging is so loud and to think its human waste makes me feel ill.Please please dont make the same mistake weston homes customer care is shocking and they simply do not care.The service charge company is a let down to...no windows have ever been cleaned and everything keeps breaking...we are already on our 2nd maintenance team since we been here and the first company quit because they said the building has ''been put together so bad' .I didnt want to write this review but no one is listening

Jay · 17 October 2024

★★★★★ 5/5

Trustpilot

Staff was helpful and gave information…

Staff was helpful and gave information as needed

Asif · 14 September 2026

★★★★★ 2/5

Trustpilot

The interior is terrible and of very…

The interior is terrible and of very poor quality. When you get into the flat you realise how bad the construction is and how no one paid attention to detail. The appliances are of substandard quality. There is cheap and there is cheap!!

Anonymous · 26 March 2024

★★★★★ 5/5

Trustpilot

Very good service rich

Denisa · 26 September 2026

★★★★★ 5/5

Trustpilot

Customer service was outstanding

Jalpan · 26 September 2026

★★★★★ 5/5

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Amazing customer service support from…

Amazing customer service support from Lyn and Charlotte. They responded quickly to an urgent issue, escalated the issue to ensure I would get support the same day and followed up to provide helpful status updates. Thank you!

LE · 24 January 2026

★★★★★ 5/5

Trustpilot

Positive experience!

My experience with the sale was very positive. The team was very helpful and followed up regularly with the mortgage advisor and solicitor.

Lucas · 15 May 2026

★★★★★ 5/5

Trustpilot

Thank you to the Springfield Park Team!

Thank you to the team down at Springfield Park who were excellent in supporting us during the purchase of our first home. I would highly recommend Weston homes to friends and family. it was a simple and pleasurable experience. Special thanks to Sandy, George and Rose.

James · 6 December 2023

★★★★★ 5/5

Trustpilot

Supportive Sales Team at Gun Hill Park

The sales team at the Gun Hill Park development in Aldershot were so supportive and helpful, in particular Penny and Sue where we spent many hours pestering them before deciding to buy our dream home. We can’t wait to move into our new home.

RG · 17 January 2024

★★★★★ 5/5

Trustpilot

Great experience with Liliana showing…

Great experience with Liliana showing us the apartments, she is so nice and kind! Great development as well, very good quality, we are probably buying it! Thank you!!

Isabela · 3 April 2026

★★★★★ 5/5

Trustpilot

Sandy - Springfield Park

Since the very start of our home buying journey, Sandy has been nothing but helpful. Not only did Sandy help us when losing a property, she also got us a discount on our legal fees. Every issue we’ve has been sorted and the development is well kept. Would definitely recommend.

JOates · 18 August 2023

★★★★★ 5/5

Trustpilot

Weston Homes - Customer Care Team

I had a visit from Claire, Customer Care Team , Weston Homes.I was so pleased with the response and service i received. Claire demonstrated empathy and clearly understood my concerns from a customer perspective. Claire listened and made a commitment to find a resolution. Thank you Claire!

SP · 16 October 2023

★★★★★ 5/5

Trustpilot

Thank you for all of your help

That was great experience and great communications with Sales executives and WH management to finaly get my apartment's keys . That was a bumpy road but it wouldn't have happened without Julia and Emily help -thank you very much for all of your help .

Tetyana · 30 November 2023

★★★★★ 5/5

Trustpilot

Fantastic experience!

Excellent experience purchasing my property at Springfield Park. Very simple and smooth process from start to finish and the sales team have been brilliant providing information and keeping me updated. Would highly recommend Weston Homes. George from the sales team was fantastic!

Kate · 15 January 2024

★★★★★ 5/5

Trustpilot

Simon, Lisa & Harriet - Abbey Quay

Today I reserved my shared ownership property with Weston Homes at Abbey Quay. When I was given the show home tour with Simon last week, I could not fault his thoroughness or honesty. He was so lovely and detailed everything about the development, from the surrounding area to specifications of my particular flat. Any question we had, he answered truthfully and can see he definitely cares about a client's future and not just a sale. Lisa also showed me the current stage of my flat and the podium garden today which was so nice to be able to see a sneak peek of what's to come. The reassurance given to me that my flat will turn out as high spec as I hope makes me so excited for when the build is finished - bring on January 2025....Many thanks to the sales team at Abbey Quay in helping me reserve my first home.Update 26/07/24 - On Sunday I had my plan review with Simon which involved all the architecture's drawings/floor plans of the flat, including in-depth kitchen and bathroom drawings. It gave me a greater insight into my flat which was so nice as it's not built yet and not exactly like the show home. Some of it was rather confusing but Simon helped to explain it well. I have also been completing more paperwork recently and aiming many more questions at the team who have been so reassuring and trying to help me wherever they can (Lisa and Harriet especially - thank you).

Holly · 26 July 2024

★★★★★ 5/5

Trustpilot

The whole experience is fantastic

The whole experience is fantastic, from the first visit to the property and after-sales service. Rich who is based in the sales office at 1023 West, is especially very helpful (Teresa too by responding to my emails when Rich is not there).

Karen · 6 January 2024

★★★★★ 5/5

Trustpilot

Sue was excellent

Sue was excellent in helping me buy my first property, helped with any questions and queries and was always on hand when I needed her. Helped me feel right at home in my new place. Thanks Sue! Highly recommend!

Euan · 10 March 2024

★★★★★ 5/5

Trustpilot

Simon has been extremely kind and clear…

Simon has been extremely kind and clear with explaining everything at the sales office, making our visit very pleasant and enjoyable. Thank you so much!

Luca · 26 October 2024

★★★★★ 5/5

Trustpilot

The Building caught my eye the first…

The Building caught my eye the first time I went to Bury St Edmunds and fell in love with this town ! Icing on the cake that I found a Weston Home apartment with everything I could possibly need beautifully decorated and a balcony to sit on my bistro set with a glass of fizz celebrating my good luck. The sales team professionally helped me throughout with their friendly customer services and advice

Janice · 25 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Buying my first property through Weston homes has been seamless. I was quite naive with the process of it all but the agents, specifically Judy & Valerie, have been amazing and so patient.

Chloe · 22 January 2026

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM WESTON HOMES

The after care from this company is shambolic. I purchased a flat in the Edinburgh Way development in December 2022 and am still having a nightmare getting shoddy workmanship repaired. I have been waiting for a kitchen cupboard door to be replaced for 12 months, along with other issues. I have wasted 3 days waiting for people to turn up to do it, they either don’t turn up at all or the door has mysteriously disappeared when they went to collect it so it couldn’t be done. I’ve got away lightly as there are a lot of people in the same development with much bigger issues than I had which are also still not resolved. The whole development had no water regularly for hours at a time because substandard pumps were used. Only 1 small lift for 8 floors and 70+ flats so it’s extremely difficult to move furniture in, and the lift breaks down all the time, at one point for over 2 weeks - when this happens the residents get the blame. They hired a terrible management company which has already had to be changed.Making a complaint is pointless as they just pass the blame to the contractors. Comments on social media posts are deleted if they’re not in their favour. Do yourself a favour and do not buy from them.Update 17/12/23 - following my original review, I had someone booked to replace the door last Tuesday. They called me at 8.30 to tell me they were running an hour and a half late (how that happens at that time of day, I have no idea). I had advised when they originally booked that I had a very tight time frame which they said would be fine. Due to their time keeping issues it was no longer possible. Now have to wait until January. 4th wasted day.19/12/23 - Weston Homes, please stop just replying asking for my details. Your awful Customer Service team are the ones already “dealing with” my complaint unsuccessfully.Update 03/06/24 - 6 months on and the kitchen end panel still has not been replaced. They have turned up again twice with the wrong thing, wasting another 2 days of my annual leave (7 in total now). Each time I have chased a resolution to my formal complaint with “customer service” I get told that the job has been closed as done and then get ignored. I had an email from Charlotte Hale over 3 weeks ago feigning shock that it hasn’t been completed and advising that they’re “looking into it”, heard nothing since despite chasing several times. Absolute cowboys! In terms of communal issues, the main front door of our building has been broken for over 2 weeks (because substandard fittings were used, all of the doors including the car park gates break constantly) the building is not secure, people can just walk straight in, there have been multiple parcels stolen, further damages and some very suspicious people just sitting in the foyer. All because WH used crap materials

Consumer · 3 June 2024

★★★★★ 1/5

Trustpilot

No after care and security issues - Laundry Works

Honestly, if I knew it would be like this I wouldn't have purchased a flat from Weston Homes. Possibly the worst after care service out there.I see a lot of 5* reviews are before people have actually moved in (usually 5* for the sales team)Lifts are left broken for weeks, the underground parking gate is always broken. Anyone can come in and park, deal & use drugs and it puts everyone in danger. ( You can smell the weed when entering the block from the underground parking, I definitely wouldn't live here if I had kids). There have been issues with people smoking/doing drugs on the development before but no action is taken and there is no CCTV here at allThe communal areas and bin store are horrible. Communal areas are 'cleaned' but never thoroughly, they always smell and look dirty. Worst of all, they employ management companies that increase the service cost per year, but do absolutely nothing. They are slow to reply and take weeks to fix issues (if they ever do). My boiler has broken once (had to be replaced) and has leaked 3 times.Overall if I could go back in time I would tell myself to avoid the Laundry Works and Weston Homes

Arron · 24 May 2024

★★★★★ 5/5

Trustpilot

Wonderful team

We recently purchased an apartment with Weston Homes. We are satisfied with our flat and the build quality. Special thanks to Chamela and her team for being helpful throughout the purchase process from sales to handover. They made it easy and stress free, Great customer service.

Susan · 6 July 2023

★★★★★ 2/5

Trustpilot

Disappointed

Purchased a 3-bedroom apartment at the Venue, Hayes.(1) They did not install the correct colors/materials of kitchen walls and handle, etc. that I selected on purchase. (2) Many defects (sketches and excess paints).(3) Contacted the customer services but they responded very slowly.(4) Serious design flaw. The electric cord of the dishwasher is not long enough to be plugged to the socket. There is no way to power the dishwasher on without an extension cord. They pushed back the responsibility to me when I raised this to WH and the sales team.

W · 6 May 2023