Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotAttentive, informative and welcoming (with minor snagging)
Very attentive and helpful sales agents, good level of information provided and support throughout process, lovely welcome upon collecting keys. Some snagging issues.
KB · 26 August 2026
Agent replied · 25 December 2025
Thank you for your review. We are so pleased you have had a positive experience with us. Our customer care team are here to assist you with any issues. They can be reached by calling 01279 873200 or emailing customer.info@weston-homes.com.
★★★★★ 5/5
Trustpilotwestern homes review
The ladies at western homes (Edinburgh gate branch) very efficient and friendly, especially Kaye who I mostly dealt with during my home purchase. Kaye was very informative, attentive and engaged at all time, she made the process easy. I am very pleased with their service and highly recommend this company. Thankyou & keep up the good work!
Charlene · 26 February 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience with the sales team at Edinburgh Way. We will share your comments with Kaye.
★★★★★ 4/5
TrustpilotAmazing Sales Team
Valerie and Judy are so helpful and always kept me upto date on the completion of my flat. Yes it was delayed but of no fault of theirs. I love my flat and can’t thank Valerie enough for her gentle persuasion in the choice of plot I made😊. Yes there are snags but I have every faith in their customer service department dealing and resolving them. Once again thankyou Valerie and Judy 😊😊
Mrs · 12 December 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with the team at Tayfields and will share your comments with them.
★★★★★ 5/5
TrustpilotGreat service by Amber
Amber has been really helpful - she has on many occasions answered my emails with clear guidance and instructions and is an absolute asset to Weston Homes.Thank you Amber for all your support and swift responses ensuring the upkeep of my flat.
Danny · 4 November 2024
Agent replied · 23 December 2024
Thank you for your review. We are so pleased you have had a positive experience with our customer services team. We will share your comments with Amber.
★★★★★ 5/5
TrustpilotVery professional
Very professional, showed us several properties and was very knowledgeable about the various schemes on offer.
Obote · 3 October 2026
Agent replied · 10 October 2026
Thank you for your review. We are delighted that you have had a positive experience with us.
★★★★★ 5/5
TrustpilotGreat support throughout our purchase
We had a great experience with the Sales Team from start to finish. They explained everything clearly, provided an excellent and professional service. We really appreciated all their support and guidance along the way. Thank you!
Daniel · 18 May 2026
Agent replied · 4 June 2026
Thank you for your review. We are delighted you have had a positive experience with us.
★★★★★ 5/5
TrustpilotRecent purchase at 1023 West
Recently purchased a property with Weston Homes and the process was seamless. As first time buyers, running through everything could have been a bit daunting. We were helped by Rich who kept us updated at every stage from start to finish. Also super accommodating when we needed to measure up for furniture and other bits we've needed! Process wouldn't have been the same without him. Excellent service.
Dario · 19 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased the purchase of your first home with us has been exciting and positive. We will share your comments with the team at 1023 West.
★★★★★ 5/5
TrustpilotRich has gone above and beyond
Rich has been brilliant from not only the start to completion, but he also continues to go above and beyond now after exchanging. I appreciate how welcoming he has made me throughout the process and is also on hand to help with any questions. Would really recommend Rich to anyone who is looking to buy (on the weston homes site)
Luke · 17 October 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased your customer journey has been positive and you felt supported by Rich during the purchase of your new home. We will share your comments with Rich and the team.
★★★★★ 5/5
TrustpilotVery impressed with the viewing
Very impressed with the viewing, professionalism and positive attitude. All apartments are well maintained and presented.
Karolína · 20 September 2026
Agent replied · 10 October 2026
Thank you for your review. We are delighted that you have had a positive experience with us.
★★★★★ 5/5
TrustpilotGreat experience
It was a wonderful experience for me buying a home from Weston Homes. All the processes went so smoothly and everyone involved in the process were very quick. It took just a few weeks to complete the process of mortgage, legal documentation and completion. I am very happy and thanks a lot to whole of the Weston Homes team involved especially Ann and Scott who were always there to guide and support.Great experience :)
Customer · 9 July 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us and will share your comments with the team.
★★★★★ 5/5
TrustpilotGreat customer service were great and…
Great customer service were great and Rich did great job by explaining everything and showing rooms
Kamile · 19 September 2026
Agent replied · 10 October 2026
Thank you for your review. We are so pleased that you have had a positive customer experience with the team at Abbey Quay. We will share your comments with Rich.
★★★★★ 1/5
TrustpilotI wish I never met them!
We bought our first home with them and it’s been a horror movie experience ever since.I am not even joking, anyone is welcome to come to Reading Riverside to verify what I say.The the communal areas not even close to the drawings (we bought off plan) and the quality is absolutely shocking. We have a garden door that doesn’t fit it’s frame (hence it’s open 24/7), the gate breaks every other week and the car park has not been secured.Weston homes handed over the building to the management company (which they chose) in a disgusting way (broken lift mirror, exposed pipes in the garden etc) and REFUSE to address the issues. We had sever floods due to the terrible quality and awful design (which they refuse to address) with water coming in from the roof when it rains. Let’s not even talk about their balconies, their finishes are rusty, disgraceful “raw concrete” which melt in water leaving the metal skeleton coming out from the hedges.Honestly, stay away from them, I am not even sure how they can be licensed to sell homes to people. Again, anyone driving through Reading is more than welcome to stop for a horror-tour here and verify what I say!
CG · 27 June 2021
Agent replied · 15 June 2024
We are very sorry to hear of your issues. So we can investigate this further, we would be grateful if you can contact our Customer Service team by calling 01279 873200 or email customer.services@weston-homes.com - we’ve made them aware of your concerns and to expect your call.
★★★★★ 2/5
TrustpilotAt first I couldn’t have been happier
At first I couldn’t have been happier, however within 4months I noticed a gas smell under my boiler. Upon emergency inspection I was informed that I had a severe gas leak, this was in the same cupboard as a faulty wire on the oven. Weston were relatively quick at getting this fixed however it had to be fixed due to inappropriate installation. This was extremely worrying and could have resulted in something more severe that is not worth thinking about. Since this, I have not received any communication from Weston Homes to even apologies for this, not forgetting the increase in gas bills that I had paid as a result of negligent installation. This has been a shame because other than this I have been extremely happy with my new flat
Mark · 28 April 2021
Agent replied · 15 June 2024
Thank you for your review and we’re very sorry that this incident occurred. As you have mentioned, we acted quickly to rectify the issue and are delighted to hear that you are otherwise enjoying your new home. Once again we do apologise, and if you have any further queries, please don’t hesitate to contact our Customer Service team on 01279 873200 or email customer.services@weston-homes.com
★★★★★ 5/5
Trustpilot1023 West - Weston Homes
Richard at 1023 West was very helpful throughout my experience of buying my first property. I have had no issues in the process with everything running smoothly and Richard has been happy to help whenever I needed. I would highly recommend Weston Homes/Richard to anyone buying their first property like myself thank you :)
Ellie · 22 January 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience with the sales team at 1023 West during the purchase of your home. We will share your comments with them and wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotWeston ruin homes
Resident of TDFS:Throw Weston Homes out and start again.Planned, Surveyed and architected by total ignorant morons.; most of whom have no skill or pride in basic yet fundemental construction errors. Customer Services are trained to appease you with sympathetic tones, no information, no communication, lies and drag out an issue as long as they can, then avoid you totally. There is no award here, it is made up! Funny how when you know Bob is visiting, the whole work force starts "cleaning up" the mess to create a facade. All fakery.No consideration has been made to the history of the site. The ONLY reason TDFS is standing is because it was built with pride by builders of generations gone by. Shame on you Weston for ruining a British Heritage.And dont bother pasting your stock response to this. I dont want to speak to customer services as you are part of the fundemental problem.
RP · 27 April 2021
Agent replied · 15 June 2024
We are sorry you are disappointed, we went to great lengths to sympathetically convert The Denham Film Studios with pride, bringing back to life the fantastic residents' cinema and bar for your use, and provide extensive areas of landscaping and water features throughout the development. We would like to discuss your comments further, including what award you feel has been fabricated, so please call our Customer Service team on 01279 873200 or email customer.services@weston-homes.com - we’ve made them aware of your concerns and to expect your call.
★★★★★ 5/5
Trustpilotgood experience
i had a great experience with weston homes especially working with Valerie and Judy they were very helpful and responded quickly.
Fi · 6 August 2026
Agent replied · 23 September 2026
Thank you for your review. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Valerie and Judy.
★★★★★ 5/5
TrustpilotHaving view many properties
Having view many properties, especially new builds, l was impressed with the finish and standard features in Weston homes. I was also impressed with the sales team, especially Harry, who made the time to answer or find the answer to questions l had about the flat but also the local area and what it had to offer in terms of amenities. Thank you
Margaret · 30 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are pleased you have had a positive customer experience with us and will share your comments with the team.
★★★★★ 5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with the Sales team at Abbey Quay. They were constantly on top of things from reservation to exchange! Couldn’t have asked for better service and support.
Esther · 18 May 2026
Agent replied · 4 June 2026
Thank you for your review. We are so pleased you have had a positive experience with the team at Abbey Quay and we will share your comments with the team.
★★★★★ 5/5
TrustpilotMany thanks to Phanta and Emily for…
Many thanks to Phanta and Emily for their support throughout the purchasing process! Their expertise helped us move into our new home in record time. The quality of the entire service from The Venue is of the highest standards. I highly recommend!
Ştefania · 25 August 2024
Agent replied · 22 October 2024
Thank you for your review. We are delighted you have had a positive experience with the team at The Venue during the purchase of your home. We will share your comments with Phanta and Emily. We wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotBuild quality poor
Great service during sales process but will ignore as long as possible afterwards doing absolutely the bare minimum during warranty period and long out the resolutions to any problems for as long as possible. As soon as the 2 year warranty period is over expect to never have a response to an email again. Have made a formal claim against the company which is supported by the independent surveyor for shoddy build quality.
Anonymous · 12 May 2022
Agent replied · 12 June 2024
We are sorry to read your comments. So we can investigate this, we would be grateful if you could contact our Customer Service team to let us know your contact details and which development you are referring to. Please contact Customer Service by calling 01279 873200 or email customer.services@weston-homes.com - we’ve made them aware of your concerns and to expect your call.
★★★★★ 5/5
TrustpilotVery professional and honest team
I just finished moving into my apartment in Maidstone. The sales team have been very professional and honest throughout the process. This is my first home and I waited till I move into the house before writing the review. Would recommend Weston homes in any area of UK.
Deepak · 8 May 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us purchasing your first home and will share your comments with the team at Springfield Park. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotVery professional staff
Team are very friendly and professional.Simon guided us very well and made us comfortable as we are first time buyers. Simon made our flat reservation process very smoothly. He explained while process very professionally.We are so happy that we reserved our flat at Weston homes abbai quay.
Chandra · 25 May 2024
Agent replied · 12 June 2024
Thank you for your review. We are delighted you had a positive experience with Simon at Abbey Quay. We will share your comments with Simon and wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotGreat viewing experience
Great viewing experience. Friendly, professional agent and a smooth process
Luca · 11 October 2026
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you had a positive experience with our sales team and we will share your feedback with them.
★★★★★ 5/5
TrustpilotExceptional sales team at Laundry Works!
The sales team were exceptionally helpful throughout the process of securing our first home! We were fairly indecisive but they were keen to find us our perfect home. The exchange / completion process was smooth and lots of goodies for the final key collection day! Big thank you to Ann, Alana and Simon!
Mishal · 20 January 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience with the sales team at The Laundry Works during the purchase of your first home. We will share your comments with them and wish you every happiness in your new home.
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