Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had I highly recommend Weston Homes!
I had an incredible experience at Weston Homes - Martina and Sue, were extremely helpful and remarkably co-operative. They assisted me to find my dream house, within my budget and made sure all my requirements were met in a kind and friendly atmosphere. They satisfactorily explained each section of the contract which I was more than happy to sign. I highly recommend Weston Homes!
Laudy · 12 June 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are pleased to hear you have had a positive experience with us purchasing your home at Gun Hill Park. We will share your comments with Martina and Sue. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotAll-Round Excellence!
If you're looking to buy, or thinking of Abbey Quay | Weston Homes, do it!I had the absolute pleasure of initially meeting Harriet from the Sales Team, along with Lisa & Paddy closer to the time of completion. Right from the start of the process through to completion, they were unbelievably supportive and helpful. They were always available via phone or even in person to answer any questions I had or help with any worries. There was no question too small or too silly! They wonderfully organised a brilliant 'meet the neighbours' event to allow people to meet their new neighbours but also senior members of the Weston Homes team, from construction to management, and even the project manager, allowing for complete transparency and communication from the consumer, right the way to the very top. They really went the extra mile to ensure that the whole experience was streamlined and stress-free. After we moved in, there were one or two concerns of mine which were instantly addressed by the Site Manager, Mr Irfan Beg. He was available at what felt like all hours of the day! Somehow, he was everywhere all at once! His professionalism and thoughtfullness is rare to find, the company is truly lucky to have him! He went above & beyond to ensure everything was absolutely perfect, all the while, doing so with as little disturbance to my wife and myself. We cannot express enough how excellent he has been in every way. Our concierge Hana, has also been outstanding! She is welcoming, lovely to talk to and does a wonderful job helping with day to day queries. It is clear that she takes real pride in her work, brings expertise to her role and all in all, provides a brilliant service.Across the board, it is clear to see that the company is driven by customer satisfaction. The overall quality of the building, its systems and its exterior is evidence that the company is cutting absolutely no corners & is committed to keeping their customers happy. A few months after completion, the continued dedication of Irfan, Harriet, Lisa, Paddy, Hana and the extended team at Abbey Quay is truly incredible. We cannot stress how completely and utterly content we are with our new home!
Bilal · 14 June 2023
Agent replied · 12 June 2024
Thank you for your review. We are delighted you have had a positive customer journey during the purchase of your new home at Abbey Quay. We have shared your comments with all members of the team.
★★★★★ 5/5
TrustpilotNew modern built flat
New modern built flat, well furnished home, good view. Winter garden loved the most. Good staff. Especially Ms Poppy being very helpful with the purchase. My purchase made very easy and hassle free. Finally my keys and new home guidance delivered by Mr Mustafa. Very grateful and happy with purchase.
Maulik · 13 May 2026
Agent replied · 4 June 2026
Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Dylon Riverside. We will share your comments with Poppy. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotA true account of my purchase with Weston Homes Springfield Park
Sadly we appear to live in a society that is all too quick to complain & good service is just expected & mostly taken for granted. This is a true account of my experience in purchasing a property through Weston homes & only the names of staff that I feel have gone above my expectations have been mentioned as I don’t wish to name and shame others within the company that could take a leaf out of their colleagues work ethic. My process started over a year ago where my friend & I met Sandy who is part of the sale team … We were greeted with a welcoming smile & taken up to view the show home, as I was unable to view the property I was interested in because the development is still a work in progress. I found her to be polite as she listened to exactly what my requirements were. We then went back to the sales office and Sandy showed us all the layouts of properties still available and encouraged us to view the 3D model of the development, which was so helpful to get my bearings additionally the windows of each apartment lit up so I could see the exact position of the flat I was enquiring about. I found Sandy to be extremely informative & by no means a pushy sales assistant which I was originally concerned about, I felt she was so patient with me and I never felt any question I asked was deemed to be too silly. As this was such a huge decision for me I went back to view the show room on a couple more occasions with my daughter and sister in law where we also met Stacey who was as welcoming as Sandy neither made me feel uncomfortable or as if I was a time waster while I was deciding and dithering to whether this was the right decision and correct purchase for me. Once I decided to commit & invest then the full process was explained to me so I knew what to expect & was informed they were only ever a phone call away, which when purchasing a property alone is reassuring, both ladies have been amazing and are real a credit to Weston homes they have made my purchasing journey a great experience, thank you ladies your help has been so appreciated.As the purchase progressed I was invited to choose the colour doors and handles for my kitchen, the flooring colour, and bedroom carpet colour along with the colour of my bathroom fittings which made my property more personal to me and my taste.Once I had exchanged contracts then finally I was invited back for a demo of property and how appliances worked before completion. I finally moved into my property at the beginning of February 23 … I received some lovely house warming gifts from the sales team a lovely touch on first entering my property which was a lovely gesture from Weston homes thank you it was really appreciated. However as with most new properties there was a snagging list and because I no longer was dealing with the sales team but after sales sadly this is where Weston homes have let themselves down … the communication has been extremely poor and I have constantly had to chase … I wish to thank Owen who initially helped me get someone into sort some of the issues … Darren who came out & cleaned the glue residue off of my wardrobes, repaired scratches to my doors, floors skirting boards as well as repairing a chip in my bathroom basin that had all been left by previous trade workers, he was punctual, professional & tidy. I apologise but I didn’t get the names of the glass fitters that refitted my bedroom and patio windows but thank you again polite and professional.I have to say I love my new home although work is still in progress with the site I have always found the tradesmen are polite and helpful and again my thanks go to Ben who I believe oversees the site to ensure all runs smoothly and safely with deliveries.Although there have been a few snags overall I would thoroughly recommend Weston homes to others and again my thanks go out to all named above I hope Weston homes give you the recognition you truly deserve. Wishing you all happiness and health may the hold greater joys for you all to treasure.
Winksy · 8 June 2023
Agent replied · 12 June 2024
Thank you for your review, we are so pleased you have had a positive customer experience with us. We will share all of your comments with the team.
★★★★★ 4/5
TrustpilotTayfen Court, Bury St Edmunds
I’ve recently moved into my new flat and overall I’m happy with the purchase. Valerie and Judy from the sales team were fantastic throughout. Always helpful, quick to respond to emails, and genuinely supportive during the whole process. Exchange and completion were smooth and on time, which made the move‑in experience much easier.
Dewi · 19 April 2026
Agent replied · 4 June 2026
Thank you for your review. We are thrilled to hear that Valerie and Judy were supportive and made your move in experience smooth. We will share your comments with them. We also appreciate your honest feedback regarding the communal areas. We want the entire development to reflect the same high standard as your new home. Please be assured that we are looking into the cleaning and maintenance schedule for the corridors and stairwells to ensure the dust from ongoing works is managed more effectively. If you have any further concerns, our Customer Services team is available to assist you and can be reached by calling 01279 873200 or emailing customer.info@weston-homes.com.
★★★★★ 5/5
TrustpilotMick Carter from Weston Homes
Mick Carter is a credit to your company, he came to assess the issue in my property, then he kept me informed of what was going on and then come back twice to rectify the issue! He has done an amazing job and he has gone above and beyond to help me and has done an excellent job. Mick is a laugh and very polite and made me at ease in my own home. Thank you to Mick!
Lauren · 25 July 2023
Agent replied · 12 June 2024
Thank you for leaving a review and your positive feedback. We are pleased you are happy with the excellent customer service provided by Mick and will share your comments with him and the team.
★★★★★ 5/5
Trustpilot122 Repton House Laundry Works
122 Repton House Laundry Works: thanks to Simon. Such a nice gentleman ❤️who guided us and helped us in selecting the right new home. He told to to pick this flat as this will have humongous balcony and great view given we were so confused with so many flats to choose. It has been 3 months since we moved in and everything (most of it) is flawless, superior build, nice views from your home, & effective after sales team. We raised couple of issues on few things and immediately they booked us with their technicians and get it replaced, corrected. Their sales team (Ann & Simon) are lovely being always happy and smiling even though we purchased it they never cease to help us in need and give us advice. We are happy to buy at laundry works watford by weston homes. ❤️❤️ we have been renting for so so long and frankly have not seen such a great build quality. View from our patio is like ❤️❤️❤️ hills/meadows and all green. No doubt why most of the flats are all sold.
Ashwani · 29 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience when purchasing your new home at The Laundry Works. We will share your comments with Ann, Simon and the Customer Service team.
★★★★★ 5/5
TrustpilotRich at 1023 West was first class!
Rich at 1023 West was absolutely incredible in supporting us on our journey in buying our property in this development. From the first visit, to subsequent follow up visits ahead of our move and on exchange day when going through how everything in the flag worked, Rich and the team were excellent!The overall quality of the work by Weston Homes cannot be faulted either, prompt with any queries and the property is finished to a great quality by them! Would highly recommend the quality of the whole team.
William · 21 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are pleased you have had a positive customer experience with the team at 1023 West and will share your comments with them.
★★★★★ 5/5
TrustpilotExcellent Home, Effortless Process. Huge Thanks To Harry
As first time buyers the market felt like a complex maze, Harry at Weston Homes Harlow made that overwhelming feeling completely disappear.Unlike most sales staff we met at other prospective apartments, Harry made sure we got what was best for us instead of what was best for him. That alongside his care and attention to detail with, what seemed like endless, paperwork made him more than invaluable to the process.Would highly suggest anyone in the market for apartments to look around a Weston Homes site.
Celia · 20 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased the journey to purchase your first home was positive and that Harry and the team at Edinburgh Way were able to support you every step of the way. We will pass your comments onto the team.
★★★★★ 5/5
TrustpilotMartina was very helpful from the start…
Martina was very helpful from the start when I looked at the Show home to final completion when she showed me around my new property. She was extremely thorough and professional and I could not fault her service in any way. Whenever I have dealt with anyone else in the sales team they have always been the same- helpful , courteous and professional. The flat itself exceeded my expectation and is well built , high specifications and only 1 minor concern which was rectified on the walk round at completion with Martina and the site manager. All in all an excellent experience.
H · 20 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you had a positive customer experience buying your new home at Gun Hill Park. We will share your comments with Martina and the team.
★★★★★ 5/5
TrustpilotI am thrilled to share my positive…
I am thrilled to share my positive experience as a returning customer of Weston Homes. Having recently purchased my 5th property developed by them, I can confidently say that they have exceeded my expectations in every aspect, from the quality of the property to the exceptional service provided.From the moment I contacted Weston Homes sales team regarding my interest in purchasing a property, their team was highly responsive and professional. They guided me through the entire process, patiently addressing all my queries and concerns. Their transparency and attention to detail truly set them apart from other developers I have dealt with in the past.The property itself is a testament to Weston Home's commitment to excellence. The craftsmanship and attention to detail showcased throughout the construction are impeccable. The design is not only aesthetically pleasing but also practical, maximizing space and incorporating modern amenities. The quality of materials used is top-notch, ensuring longevity and durability.Being a returning customer, I have witnessed firsthand the consistency in the exceptional service provided by Weston Home. Their dedication to maintaining strong relationships with their clients is commendable. They prioritize customer satisfaction and ensure that their after-sales support is just as impeccable as their pre-sales service.I wholeheartedly recommend Weston Homes to anyone looking for a trustworthy and reliable developer. Their commitment to excellence, attention to detail, and exceptional service make them stand out in the industry. I am a genuinely satisfied customer who will continue to choose Weston Homes for any future property investments without hesitation.Darren
Darren · 19 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are pleased you have once again had a positive customer experience with us throughout your buying journey and will pass your comments onto the team.
★★★★★ 5/5
TrustpilotCustomer services
My flat unfortunately had a leak in toilet that led to flooding and damage occurred at in different areas, However this was devastating, but Weston homes effectively and efficiently managed very sensibly and correctly, though it indeed there were tough times but Rachel Hatton from customer services dealt very professionally and with excellent communication skills and was very helpful in sorting out ,
Customer · 18 January 2026
Agent replied · 12 June 2024
Thank you for your review. We are delighted you have had a positive experience with our Customer Service team. We will share your comments with Rachel.
★★★★★ 2/5
TrustpilotA Year of Chasing, Stress, and Unresolved Problems at Abbey Quay
I purchased a 2‑bed apartment at Abbey Quay in Barking and, while the initial experience with the sales team was excellent, especially Lisa and Harriet, who were friendly, professional, and genuinely helpful, that’s unfortunately where the positives end.
Vishal · 16 April 2026
★★★★★ 1/5
TrustpilotAvoid Weston Homes...pick any other Company
This has to be one of the worst companies I have ever dealt with. It all started when I made an offer on a property at the Gun Hill Park. I was shown an internal email on the border surround of the property, which would be in keeping with the others, and I selected a wall with railings and I asked for an additional door between the kitchen and lounge/diner. It all went downhill from the initial promise. I was told on 16th March by the Sales department that the planning application for these changes had been submitted - great! One week later on the 22nd March I was told that 'unfortunately they are not able to obtain planning consent". When I questioned the planning application number I was then told the planning application had in fact not been submitted - lie number 1. I was then passed on to the Sales Director. During this conversation I was then told that the decision was taken internally following a long conversation with the planning department at Rushmoor Borough Council not to progress. However, I had spoken to Rushmoor Borough Council and they had not been approached by Weston Homes in regards to this plot, lie number 2. This was resolved and I was told the planning application would be submitted - the wall with a hedge instead this time! On the 5th April I am emailed by the Sales Associate (who told me she was the sales director) that this wall would cost £110,000 - that's right, for a garden wall.I asked to see the breakdown as to how they had got to this total after being told they again, would not be proceeding with the planning application! Cue, now being escalated to another Sales Director. Over a week later I finally get a scribbled piece of paper without measurements, but actually now the cost is £60,000. Here is lie number 3! I then progressed to have the worst phone conversation with the Sales Director who called me rude, abrupt, a liar. When I pointed out the faults of his sales team I was told there weren't any and I was rude pointing them out. As a result I made a revised offer on the property and so far I haven't even had a confirmation email! Overall, I would stay well clear off of this company. Rude sales people, you will be told lies, pressurised into reservation and exchange, told you have to pay the non-refundable £1000 deposit before seeing the reservation contract. It has made the idea of buying a property with this company not just a horrible experience but put me off ever recommending them to anyone in the future.
Samantha · 17 April 2023
Agent replied · 12 June 2024
Thank you for your review. We are very sorry that you feel you have been misled with information provided for the proposed purchase of Plot 111.Having reviewed all the information that has been provided to you to date, either through the sales team at Gun Hill Park, the Assistant Sales Manager or the Regional Sales Director, we are satisfied that we have acted in a professional, transparent and open manner with you. We even stated that we did not want to take your reservation fee, which we confirmed would be refundable, until you were 100% happy with all the information provided and at no time have we forced you to pay this. The team did try to make this purchase work for you but unfortunately this has not been the case which is regrettable. We do however wish you every success finding a suitable property in the near future.
★★★★★ 5/5
TrustpilotAmazing sales team at Abbey Quay
I recently bought a new home through Weston Homes and I had the pleasure of working with Harriett, Paddy, and Lisa from their sales team. From start to finish, they were incredibly helpful, knowledgeable, and supportive throughout the entire process. They listened to our needs and preferences and were able to find us the perfect home that met all our requirements.Harriett, Paddy, and Lisa were always available to answer my questions and provide me with updates on the progress of my purchase. They were patient, professional, and went above and beyond to ensure that I had a smooth and stress-free experience. I appreciated their attention to detail and their willingness to go the extra mile to ensure that everything was taken care of.Overall, I would highly recommend Weston Homes and their sales team to anyone looking to buy a new home. They made the process easy and enjoyable, and I am thrilled with my new home. Thank you again to the team for all your hard work and dedication!
Gulam · 12 April 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with the team at Abbey Quay. We will share your comments with them.
★★★★★ 5/5
TrustpilotI recently purchased a flat from Weston…
I recently purchased a flat from Weston Homes and I must say that I was impressed by their brilliant service and support throughout the entire process.Lisa, Harriet, Paddy and Irfan were all incredibly helpful and knowledgeable, answering all of my questions and concerns with patience and professionalism. They went above and beyond to ensure that everything was in order and that I was fully informed at every step of the way.Their attention to detail and commitment to providing excellent customer service made the entire experience of buying my flat a smooth and stress-free one. I truly appreciate their dedication and hard work, and I would highly recommend Weston Homes to anyone looking to purchase a property.Thank you, Lisa, Harriet, Paddy, and Irfan for your exceptional service and for helping me to find the perfect home.
Niraj · 31 March 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with the team at Abbey Quay. We will share your comments with them.
★★★★★ 5/5
TrustpilotKind courteous
Kind courteous, helpful and extremely knowledgeable. It is so much better to have a face to face conversation, too much is done online now and that puts you off.
Caroline · 18 September 2026
Agent replied · 10 October 2026
Thank you for your review. We are delighted that you have had a positive customer experience with us.
★★★★★ 1/5
TrustpilotBeware
So I bought a leashod flat. The building was not finished properly. Leaking roof, unfinished gutters, poor pipework. Leaseholders left with a mounting 400k bill. Stress of it is terrible. The flats looked great inside but they have not properly finished the building and they sell the freeholds on to business’s like Adriatic.
TJBliss · 30 March 2026
Agent replied · 4 June 2026
Thank you for your review. We are sorry to read your comments. At the time of construction, all properties underwent a comprehensive inspection to ensure they complied with all relevant building and safety regulations. All necessary certifications were successfully issued. On completion of the development in 2019, it was handed over to the Management Company to continue the maintenance of the development. Representatives from our Customer Services team have visited the development and have identified a scope of works to be undertaken. If you would like further information on this, please contact our Customer Services team on 01279 873200 or email customer.info@weston-homes.com.
★★★★★ 5/5
TrustpilotProfessional handling fro Chris.
A very much appreciated help from Chris Shaw, he has been very professional in dealing with my additional wardrobe fitted in my bedroom, which unfortunately was not practical. Chris has managed to arrange a removal of the unit and also a refund , all this has been dealt in less than 10 days.Great customer service, it clearly show a professional level from Chris. I also would like to thank Cloe as well from customer service at weston homes for arranging Chris coming for inspection. 10 out of 10.Thank you for your service.Spartaco Claudio Burei.
Valued · 14 March 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with Chris and Chloe and will share your comments with them.
★★★★★ 5/5
TrustpilotJudy and Valerie at Tayfen Court were…
Judy and Valerie at Tayfen Court were extremely helpful and accommodating.
JRP · 5 February 2026
Agent replied · 23 February 2026
Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Judy and Valerie.
★★★★★ 5/5
TrustpilotTayfen Court
Judy, Valerie and the team at Weston Homes were amazing through the whole process, from start to finish.
John · 5 December 2025
Agent replied · 25 December 2025
Thank you for your review. We are so pleased you have had a positive customer experience with the team at Tayfen Court and will share your comments with Judy and Valerie. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotJudy and Val were great and made the…
Judy and Val were great and made the whole process absolutely seamless.
Dan · 22 January 2026
Agent replied · 23 February 2026
Thank you for your review. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Judy and Valerie.
★★★★★ 4/5
TrustpilotShower tray
My shower broke early 2025. After much back and forth it was agreed it was incorrectly fitted and should be replaced. Even though it took a long time the team were always approachable, patient and polite. The team they sent out to undertake the replacement were absolutely fantastic. They did a great job and could not be faulted. They turned around the whole experience!
Brendan · 15 December 2025
Agent replied · 25 December 2025
Thank you for your review. We are pleased you had a positive experience with our Customer Services team. We regret that there was a delay in replacing the shower tray. As your warranty expired in 2024, regrettably, this had an impact resolving the matter while we were having extensive discussions with the original installers. Please contact our Customer Services team on 01279 873200 or customer.info@weston-homes.com if you have any further concerns, and we wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotReported Maintenance
Reported Maintenance - 39 Wyatt House 73-89 Sydney Road Watford WD18 7PLGot possession of this apt in September, visited with an interested tenant water logged in the living room leaking from the batroom , reported matter to sales and customer service, tradesmem came and did the job but the issue was not resolved carpet was all wet and the neighbours told us the 4th floor was water logged, poor quality of construction}We rented the apt out and now _since November issues again water logging/ leaking in the main bathroom and water going into the living room, carpets all wet logged in with the weston homes customer service.Plumbers came multiple times no solution water accumulation uneven floor_the rubber seal falling apart from the balcony door poor material used no quality check- Tenanat tried to put curtains the plasterboard walls are so flimsy poor quality that the hooks fell off cannot screw the hooks?Bedroom door not closing properly gets stuckpls address these Noami has been helpful sent email on 23 NOvember 2022 at 4.15pm no solution found yet as my information, things not resolved its a shame Westonhomes is an award winning companYReply fyi kind information nothing has been resolved your information is incorrect Naomi from customer services called me that on 26 January plumber and another tradesman is expected to visit the apt to try and resolve the issues which have been going since 23/11 and even before when the apt was vacant the neighbours on the 4th floor have similar unresolved issues westonhomes management should seriously get this sorted out with a dedicated professional team of plumbers decorators electricians tilers etc Pathetic service from their maintenance team the customer service is responsive and so is Ann at the sales office pls het this resolved to our satisfaction the tenant is suffering daily and has shown lot-of patience will report again after 26 jan thank youNEW issue reported by the tenant poor quality doors and frames -main door frame is getting loose it’s coming off - the frame of master bedroom door has become loose it’s coming off Reported to customer service Weston Homes let’s see when will they fix it apt is like a doll house, , , , , , , , , , , , , , , , , , -Today 19/1/23 I would like to place on record my appreciation for the action taken within hours by the management to send their project manager to the apt hope they will resolve all the issues to our satisfaction thank you
F · 19 January 2023
Agent replied · 12 June 2024
We are very sorry to read your review. The damage caused by the leak has now been resolved. Our Customer Services team are in regular contact with you and have arranged appointments to complete remedial works on the other issues you have raised. We are committed to resolving these issues in your home. If you have any additional concerns or queries, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com.UPDATE 19/1/23: Our Customer Services team have been in contact with you this afternoon, and a Customer Service Manager also met with you at your property today. We remain committed to resolving these issues in your home and will remain in regular contact with you. Please contact our Customer Services team on the contact detailed listed above if you have any additional queries or concerns.
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