BPC Land and New Homes Watford reviews

★★★★★ 1/5

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Reported Maintenance

Reported Maintenance - 39 Wyatt House 73-89 Sydney Road Watford WD18 7PLGot possession of this apt in September, visited with an interested tenant water logged in the living room leaking from the batroom , reported matter to sales and customer service, tradesmem came and did the job but the issue was not resolved carpet was all wet and the neighbours told us the 4th floor was water logged, poor quality of construction}We rented the apt out and now _since November issues again water logging/ leaking in the main bathroom and water going into the living room, carpets all wet logged in with the weston homes customer service.Plumbers came multiple times no solution water accumulation uneven floor_the rubber seal falling apart from the balcony door poor material used no quality check- Tenanat tried to put curtains the plasterboard walls are so flimsy poor quality that the hooks fell off cannot screw the hooks?Bedroom door not closing properly gets stuckpls address these Noami has been helpful sent email on 23 NOvember 2022 at 4.15pm no solution found yet as my information, things not resolved its a shame Westonhomes is an award winning companYReply fyi kind information nothing has been resolved your information is incorrect Naomi from customer services called me that on 26 January plumber and another tradesman is expected to visit the apt to try and resolve the issues which have been going since 23/11 and even before when the apt was vacant the neighbours on the 4th floor have similar unresolved issues westonhomes management should seriously get this sorted out with a dedicated professional team of plumbers decorators electricians tilers etc Pathetic service from their maintenance team the customer service is responsive and so is Ann at the sales office pls het this resolved to our satisfaction the tenant is suffering daily and has shown lot-of patience will report again after 26 jan thank youNEW issue reported by the tenant poor quality doors and frames -main door frame is getting loose it’s coming off - the frame of master bedroom door has become loose it’s coming off Reported to customer service Weston Homes let’s see when will they fix it apt is like a doll house, , , , , , , , , , , , , , , , , , -Today 19/1/23 I would like to place on record my appreciation for the action taken within hours by the management to send their project manager to the apt hope they will resolve all the issues to our satisfaction thank you

F · 19 January 2023

★★★★★ 4/5

Trustpilot

The Team at Tayfields were very friendly and professional

The Team at Tayfields were very friendly and helpful throughout. Unfortunately there was a delay in the flat I purchased being ready which had a knock on effect on my interest rate . This was a stressful period of time for me but the sales team put up with my constant emails and phone calls without complaint. The flat it finished to a high standard and I am very happy with it.I have been contacted by the customer service team who have answered a couple of my queries.I cannot comment on the property or the service going forward from this point as the flat is brand new and does not have anyone living in it as yet.

Rebecca · 8 December 2022

★★★★★ 1/5

Trustpilot

Avoid at all cost!!!

Avoid at all cost! Not sure with what to start as everything it’s bad!All the white goods were installed over the rubbish left while installing the kitchen cabinets. Dishwasher was filthy, full of rubbish, plastic, nails and a BLADE, razor BLADE. Unreal. Underneath the sink, same story, stones, dust, cement, you name it. Walls full of holes, behind fridge, and rats made they way inside the flat. Rats chewed washing machine hoses, sink hoses, droplets all over the flat. From kitchen, those rats made their way in the whole apartment, which could be avoided if they will react quicker. More holes in the walls present in the apartment, in the second bedroom, where the rats also made their way. Those rats literally been everywhere, could hear them on the ceiling and between the walls in the same time, and not only one, but a few! And trust me, those rats were big, bigger than a cat! Videos and images available and sent to Weston Homes immediately but poor reaction from them in terms of dealing with it, especially as I have a newborn. They start taking me seriously only when Council got involved. They don’t care of you as a customer at all. Had Weston Homes representatives coming over to SMELL it and they said they can’t smell anything bad, yet 3 rats were found inside the flat! Rats present everywhere, dead between walls, smells like hell, this is what we are left with, customer service not existing at all. In terms of warranty, well, issues reported since I moved in, yet awaiting for them to be fixed. Whatever issue you have, prepare to wait at least 6 month for them to get fixed. Once finally someone is coming, guess what? Again, they do a poor job, and have to book once again.If you planning to buy a house, please avoid Weston Homes, and thank me later. What myself, my wife and my newborn been through I don’t wish anyone else to go through.I can write another 10 pages, but it’s pointless, short long story, AVOID!

Ionut · 14 November 2022

★★★★★ 3/5

Trustpilot

I do not recommend buying a Weston…

I do not recommend buying a Weston homes apartment in anything higher than 2 floors. I live in a 10 floor block in Edinburgh way development which has 98 flats and 1, a single lift which now breaks down weekly. The building is only a little over 2 years old. Now us owners are stuck with trying to figure out a permanent solution.

Abisola · 5 December 2025

★★★★★ 5/5

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I couldn’t have asked for a better…

I couldn’t have asked for a better experience buying my first home with Weston Homes. The whole process was made so much easier thanks to the amazing support from Valerie and Judy.

Matt · 31 July 2026

★★★★★ 5/5

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I can’t fault my whole experience with…

I can’t fault my whole experience with Weston Homes, and especially Sandy. The whole process from start to finish was quick, easy, and professional with a friendly, personable touch. The efficiency of everyone I dealt with helped alleviate any stress that often comes with buying a new home. Thank you!

Augusta · 27 September 2024

★★★★★ 5/5

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I bought a Flat in Bury St Edmunds with Weston Homes.

I bought a Flat in Bury St Edmunds with this company. I dealt with Judy in the Sales Office who was completely brilliant. She was efficient and helpful throughout.After buying the flat in the first few months there were a few teething problems with a door etc. When I phoned the Customer Service team were first class in helping, being polite and wanting to solve the problems. The builders phoned and arranged times to go to the flat to sort the problem. They turned up when they said and sorted everthing out.Top service from Weston Homes. I would recommend them and buy again tomorrow. Its so nice to receive good service.S Ledwell

Jamie · 16 September 2022

★★★★★ 3/5

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Solicitors recommend was not good

Chamela was good, bit too pushy with deadlines considering that the solicitors advised was not promptly answering and was requesting everything additional documentation that was difficult to get.Solicitors advised offered a quotation at first and then changed the quotation after contract adding about £300 more charges never mentioned before but as the contract was already exchanged it was impossible to dispute. You should be aware and not recommend this solicitors.

Ilaria · 28 July 2023

★★★★★ 5/5

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Great Sales Office Support

The ladies in the sales office (Kaye & Wendy) have been very patient and helpful guiding us through the purchase process. Thank you.

Matt · 18 September 2026

★★★★★ 5/5

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As a new buyer, I am thankful to Emily for her clear guidance

As a new buyer, the buying process was difficult, however, Emily Stringer, the Marketing Sales helped us so much all of the way through. Without her, we couldn't have completed the purchase flawlessly. Emily is extremely knowledgeable, very friendly and professional. She provided very detail information, constructive points and clear steps to advise us on each step. I am very grateful for her assistance.

Grace · 27 November 2023

★★★★★ 5/5

Trustpilot

Abbey Quay New Flat

The Sales Team consisting of Harriet, Lilana and Richard are great, they have been quite helpful throughout the process of buying the flat, clarifying any doubts, friendly with a smile.

Roche · 28 July 2026

★★★★★ 4/5

Trustpilot

Thank you!

Purchasing my first home with Weston moving in at Springfield Park Maidstone - Jan 2023 . Although there has been issues along the way with snagging etc the team have always been quick to respond and come to a solution. Thank you to the team especially Sandy for helping me feel more comfortable about the process and always being on hand for any issues or just general questions 😊

Daisy · 19 July 2023

★★★★★ 1/5

Trustpilot

The Venue, Hayes

I would like to share my experience and you can decide if you still want to purchase a property from Weston Homes. 1. Pre-completion viewings were 'NOT' allowed. I never had a chance to visit my flat until I had been served and that was at home demonstration. At home demonstration, I was 'NOT' allowed to inspect my property as their Build Team 'rather me not to snag'. After legal completion, I have found more than 90 snags. 2. Regarding the snags in my apartment, the paintwork and the mastic work are awfully poor. After having visited my flat and did some work, Weston Homes have advised me to contact NHBC because they won't take further action if I am unsatisfied with the unimproved poor paintwork. There are scratches on skirting boards, carpet is cut too short, wardrobe doors are not aligned, dents and scratches on window frames & balcony doors, towel rails are rusty, cupboard panels are cut badly and many more. I wish I could share some photos on Trustpilot so you can see it yourself. 3. I am not sure if they have a proper customer complain process. What I got from their Head of Customer Service is - 'your complain has been acknowledged'. There are no comprehensive solutions provided to the issues I have addressed in my apartment. I was never received a phone call from their customer service team to make sure if things have been well after legal completion. I have had many difficulties throughout this customer journey with Weston Homes. They are not taking the initiative to resolve the issues. I have to chase them to give me updates. 4. CBRE: the sales team told me that they spoke to Weston Homes on my behalf (without my approval) that I wished to complete 'sooner than later' but I requested my solicitor to agree on the completion in July. The outcome is I was served in April. In addition to that, I chose a parking space with an electric charging point. Now Weston Homes is telling me the parking space I chose is for passive installation only which means I don't get an electric charging point. They pointed out the plan I signed does have white car symbol and grey car symbol. Only grey car symbol means the space is electrified. There is no legend on the plan and I was reassured by CBRE an electric charging point would be installed in my parking space. If nobody explains what the symbols indicate and there is no legend on the plan, how can one know what they are choosing without being informed?As a home owner, all I want is a beautifully finished flat which Weston Homes promised me they would deliver. Weston Homes have not made the whole customer journey easy but stressful, frustrating and exhausting. I truly hope someone from Weston Homes who actually cares can be on the ground with their build team and be there for their customers.

Sasha · 27 June 2022

★★★★★ 5/5

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The Sales team are amazing

The Sales team are amazing, everything is explained and clear. We are almost at the end of the process and very excited for the moving day.

Elaine · 22 August 2026

★★★★★ 5/5

Trustpilot

I would like to express my sincere…

I would like to express my sincere appreciation to the team at Weston Homes for their outstanding service and professionalism. From start to finish, the experience has been excellent. Lisa, Richard, Harriet, and the rest of the team (apologies if I’ve forgotten any names) have been absolutely brilliant throughout the entire process.

Lady · 7 February 2026

★★★★★ 5/5

Trustpilot

Amazing!

Amazing!We bought a house with Weston Homes and within 2 weeks of starting the process, we had exchanged! Everything went smoothly. They were very responsive and helpful with any questions. The house was built very good standard, and we love living in it. They were also very kind with their completion gift, so thoughtful! Would recommend

Astha · 29 April 2024

★★★★★ 5/5

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Judy and Valerie were great in their…

Judy and Valerie were great in their approach throughout the purchase.

A&D · 2 December 2025

★★★★★ 5/5

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My experience was fantastic and with…

My experience was fantastic and with all credit to Wendy. She was helpful, friendly, and not at all pushy. What made our experience really special was Wendy really took time to get to know us and understand our needs.

Tara · 16 May 2026

★★★★★ 1/5

Trustpilot

Cladding - Weston Homes

Weston Homes has failed to remediate Cladding issues at a number of its new build developments including Canon Court in Wallington Surrey.Weston Homes has refused to engage with leaseholder groups of affected properties and has left leaseholders with properties that are worthless and leaseholders are unable to sell. Life’s are being ruined. Weston Homes - please step up and resolve these long standing issues. The Weston Hones Chairman was quoted in Canon Court sales literature commenting on the high quality build. So I ask the Chairman to please do the morally and socially right thing and remedy the unsafe cladding that your company put on Canon Court.Please see twitter post Lord Greenhalgh@team_greenhalgh@ElliotColburn and @GOVUKThank you Lord Greenhalgh and @ElliotColburnfor joining Canon Court Leaseholders on our call today as we try and engage with Weston Homes to work with Leaseholders to discuss the next steps to make our building safe.

T · 22 April 2022

★★★★★ 5/5

Trustpilot

Re: Abbey Quay, Barking - Excellent Service

Re: Abbey Quay, BarkingFrom initial enquiry through to exchange, the Sales Team have consistently demonstrated enthusiasm and support, which has really made the process feel far less than daunting than might otherwise be the case for a first time buyer. Special mention must be made of Harriet who has “held my hand” through the process and has really gone above and beyond to be of assistance. The Sales Team is also able to accommodate appointments on Saturdays, which is very helpful and avoids the need to take time out of work during the week, and I am grateful to Lisa for letting us come in on a Saturday morning with our puppy to select the bespoke elements of the Flat. The Show Flat looks lovely and we cannot wait to move in. I would recommend Abbey Quay to other first time buyers.

ZGW · 12 April 2022

★★★★★ 5/5

Trustpilot

Outstanding!

Having worked in new homes previously myself, I have been completely and utterly impressed with the quality and service Weston Homes, Edinburgh Way have offered. From initial enquiry to exchange the team (especially Harry, he is an asset to the company) were fantastic and I could not fault them! They answered every question with detail, were so informative about the development, and all whilst being friendly and approachable at every stage even inviting my dog to come along for my choices appointment!During the conveyancing the team kept in touch weekly and jumped in to assist when necessary.Setting aside the fabulous service, what you get when purchasing a weston homes property is fantastic! The range and quality of the specification for bathrooms, flooring, kitchens etc was incredible & the high tech features in the kitchen and bathroom is something that sets them apart from other developers.Having been relatively local to the area for years and having worked on developments in the area, this is by far one of the best designed developments I have come across.I am beyond excited to complete later this year and cannot express how amazing the team and developer have been so far. Thank you Harry & Co, and thank you Weston Homes for providing my first purchase with more than I'd ever have expected!

Grace · 10 April 2022

★★★★★ 5/5

Trustpilot

Professional and friendly Staff

Fantastic experience the minute I walked into Weston Homes Springfield Park I was greeted by Sandy she was friendly and professional she took her time to explain in detail the process .I bought a two bedroom apartment .Sandy kept me informed throughout . Her experience in decor was invaluable she helped Me choose colours and carpets etc ..And I couldn’t be more pleased with the result .

Eirene · 18 July 2023

★★★★★ 5/5

Trustpilot

The team was very nice and open on…

The team was very nice and open on showing us the flats and explaining the process.

ANA · 12 October 2026

★★★★★ 5/5

Trustpilot

Great experience

Everyone is so lovely, helpful and informative and have made the process of buying in Tayfen Court so easy and stress free so far!

Niamh · 20 August 2026