BPC Land and New Homes Watford reviews

★★★★★ 5/5

Trustpilot

Excellent customer service

We are delighted to now own a beautiful apartment, we dealt with Kay who has been amazing from first point of contact till completion and the solicitors they recommended were first class! apart from a slight snagging issue with the cupboard door excellent customer service also a wonderful surprise waiting for us in our fridge! So many nice personal touches

Mrs · 1 August 2023

★★★★★ 5/5

Trustpilot

Great experience with Weston Homes

Great experience with Weston Homes. The team was very supportive and responsive and the post-purchase support is also strong! Highly recommend!

Iulia · 31 July 2026

★★★★★ 1/5

Trustpilot

A Construction Inspector's View

Having carried out regular inspections during the construction on one of their London schemes, I would advise potential customers to look elsewhere. I had major concerns regarding all aspects of how the project was being managed. They failed to install fire breaks throughout the building as required. This highlighted several issues with the organisation and how the construction industry is failing the public. There were no drawings available that clearly identified locations of where fire stops should be located within the cladding. Where they were shown, they were sometimes missed or fitted so poorly they would be ineffective. The quantity and range of defects I was identifying was shameful. As being highlighted at the Grenfell Inquiry, sign-off by Building Control/Approved Inspectors/Warranty Provider means nothing.

Tim · 4 January 2021

★★★★★ 5/5

Trustpilot

Its been very exciting time for us .we…

Its been very exciting time for us .we are very happy with the new build we had lots of information about our new house site Man has been very helpful with all the questions. 😊

Ciler · 19 November 2024

★★★★★ 5/5

Trustpilot

Wonderful Company

The sales team, Emily and Phanta were absolute starts all through the process. Our home is built beautifully and from our first visit to closing, our experience with the friendly, kind and informative sales team was nothing less than impeccable.

Chris · 13 August 2024

★★★★★ 5/5

Trustpilot

Just wanted to say a huge thank you to…

Just wanted to say a huge thank you to Lyn Woolfe, one of the customer care team at weston homes. Lyn is always so polite and courteous and also responsive to any issues that i have raised. Thank you so much Lyn

SP · 5 July 2024

★★★★★ 5/5

Trustpilot

Weston Homes -Harlow 5*

Having recently viewed a apartment at Weston Homes I must confess I was pleasantly surprised. The apartments I was shown were high spec and in peaceful surroundings. The consultants who helped me Wendy and Harry were very knowledgeable and answered all my questions. I did not feel rushed or pressured during the viewing unlike some I've attended.

AA · 24 July 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service, have time to talk you through everything

Nana · 19 September 2026

★★★★★ 5/5

Trustpilot

Total Professionalism

The entire team (Simon, Ann & Alana) from the very beginning were very professional, efficient & extremely polite. Advice we were given was very appropriate & the whole transaction was very smooth.Highly recommend Weston Home Plc

Castlands · 25 September 2024

★★★★★ 5/5

Trustpilot

Very nice staff

Very nice staff. Answered all our questions. Took their time and helped a lot

Hazik · 22 August 2026

★★★★★ 1/5

Trustpilot

Ongoing Issues with New Build and Unresponsive Customer Service

I purchased a property from Weston Homes two years ago, and unfortunately, my experience has not lived up to expectations. From the outset, I encountered several issues with the property, many of which remain unresolved despite it being under warranty.Key Concerns:The heater has not worked since I moved in. Despite multiple attempts to contact the customer service team, the issue remains unresolved.On several occasions, someone was sent to inspect the problems, but follow-up action was inconsistent or nonexistent.In some instances, I was advised to handle the repairs myself, which was frustrating given that this is a new-build property under warranty.Additional Concerns: I was also promised a charging point during the purchase process, but this has not been delivered, which is disappointing as it was a key selling point for me.The overall quality of the customer service has also been a source of frustration. Responses have often been delayed or unhelpful, and I have struggled to get answers to my concerns.While I appreciated the initial buying process, the aftercare experience has left me with serious doubts about purchasing from Weston Homes again.Looking for Resolution: I would appreciate guidance on the formal complaint procedure and clarification on who I should contact to escalate my concerns further.

Alan · 22 November 2024

★★★★★ 1/5

Trustpilot

Aggressive Sales Team

We have been living in a Maidstone site for a while now.We have just ordered and paid 40 pounds for an extra key fob so our cleaner can come in when we are not at home. The fob was not working so he walked in to the sales office and asked If they can let him in. They were ignoring him so he decided to call us. Then a lady stormed out and literally attacked him and grabbed his phone and started shouting with my Mrs saying we stole their fob. We did not still any fob but even if we did she should not talk to people like this. This behavior should not be tolerated even at a council estate let alone in a new development. It is very disappointing that such people work for this company.

Gabor · 20 November 2024

★★★★★ 1/5

Trustpilot

The issues we faced in our brand new…

The issues we faced in our brand new "Luxury" development in Precision, Greenwich: 1. They build in a ventilation system between the floors meaning that when you turn it on, it sounds like a plane taking off. It is so loud that you are not able to keep it switched on. 2. Quality of the materials used are cheap. Therefore the flooring is easily skretched, the modern-looking electronic water tabs and shower are not working properly, not turning ofd/turning on the way normal non-modern tabs would work. 3. A sliding mirror door of a built-in wardrobe just fall out and was broken into hundreds of small pieces when we wanted to lift it and take it out of the flat. Weston homes said that it passed the quality check. However, they were lucky that my 3 yo baby was not at home at the time otherwise they would have proof this safety in the court. 4. The front door video system is always broken. The front door itself is too heavy to open. The whole living experience in Precision is a nightmare rather than Luxury modern living.

Mrs · 23 September 2019

★★★★★ 1/5

Trustpilot

Weston Homes are the WORST

Weston Homes are the WORST - Langley Square development.1. THEY'LL SELL YOUR FREE HOLD WITHOUT NOTICE TO YOU OR PROVIVING YOU WITH THE OPPORTUNITY TO BUY IT. 2. THEY DO NOT FIX ISSUES IDENTIFIED OVER A YEAR AGO I have issues identified prior to exchange over a year ago, that have not been fixed. There is no one who will take accountability. 3.POOR CUSTOMER SERVICE They have the worst customer service. Its taken me a year to get an appointment for someone to replace a shower screen. On the day - No one showed up to do the job. The customer services representative from weston homes who allegedly organised this was unable togive me a company name or contact.I've just lost a days wages for k nothing. 4.THE BUILD QUALITY AND DESIGN IS POOR Water leakages are a common feature. Practicality in terms of design is also lacking. There's no fire escape from the car park. Fire alarms are faulty and go off at odd HOURS. There are no bins located around the development. Street lights and path lights do not work. I would never recommend them.

Romi · 9 September 2019

★★★★★ 5/5

Trustpilot

I bought a house last month with Weston…

I bought a house last month with Weston homes 🏠 and thanks to Emily and Chimelia made the process so easy and fast.The most exciting thing about them especially Chimelia is that anytime I call her she is ready to help and speak to me even on her off days and for that I really appreciate that.

Prince · 23 June 2023

★★★★★ 1/5

Trustpilot

Weston Homes are a disgrace!!!

I agree with the review below.We were delayed 4 months and this meant having two further mortgages in principle to make sure it was valid.We have been welcomed with mould in our kitchen and bathroom in our brand new apartment. It is an absolute disgrace! Not once has someone come and expected our flat yet- all they have done is wipe the mould with spray. We have been project managing our own flat, telling them to take units down in the kitchen to check for mould. We were also confronted with stool marks on our toilet on the day we were handed our keys. We also had hot water when we flushed our toilet and our tap did not go below 50 degrees. These were huge health and safety hazards. We have not been able to stay in our apartment for 7 weeks now. Weston homes are cowboys and do not deserve to be running as a company. Absolute disgrace!Other residences in the block have also got mould, had leaks etc.

Ikera · 10 August 2019

★★★★★ 5/5

Trustpilot

Tayfen Court, Bury St Edmund's

Judy, Valerie and Harry have been so helpful! made our experience so stress-free. Would always recommend

Megan · 4 August 2026

★★★★★ 4/5

Trustpilot

During the purchase by my in-laws

During the purchase by my in-laws, we experienced professionalism, consideration and accuracy. Aspects were managed in a timely and efficient manner, which helped a difficult process, become less fraught.

Mrs · 17 December 2025

★★★★★ 1/5

Trustpilot

Sold me a house, I was looking for a home instead

Copying the complete email sent to the customer rep manager on 26/09/2024 who did nothing about it 1 month on.1. Boiler issue - requires complete replacement. Two months on, this is still being resolved. The problem is the resolution which is going to be painful especially for us having a newborn in the house. They will deliver the boiler one day. They will pick the old one another day. They will install it some other day.How are we expected to deal with all this? UPDATE: This got resolved finally!2. Bathtub issue - there was a leakage thrice and they ultimately decided that the bath needs to be removed and fixed again taking up one more day. I am attaching photos for your reference. 3. Heater issue in one room - heater was not working since day and it had to be fixed with fuse going off. Not the expectation from a new heater in a new build.4. Other smaller issues like strip light not working, main door being chipped. Etc. 5. Parking issues: I was told that there is no parking for us but at the same time, I hear it is readily available for people who will buy a bigger 2 bed from them. At times, people are being offered 5 years of parking permit just to push through a sale but since I didn’t cause any pain for them, they didn’t even try make anything easy for me with a then heavily pregnant wife.Unfortunately we had complications and my wife was in Hammersmith hospital for a month. I spent more than 2000 pounds on Uber fares just because I didn’t bargain hard with the Sales? Is that the price you pay for being good customers?Just to sell homes quickly my family has been made to suffer in a below-par, below quality home with no parking support whatsoever. I am genuinely disappointed and let down by Weston homes’ complete disregard for my family and making a newborn and newly mothered woman suffer like this., , , Update: We have a water leak issue now. All said, Amber Hardy from customer service is a shining light and the only person who has made the ordeal bearable.

Priyesh · 4 November 2024

★★★★★ 5/5

Trustpilot

A nice home purchase experience

I am very satisfied with the whole process of home purchase from Weston Homes.The sales team is efficient and professional. I'd like to express special thanks to Sandy and Harris, who showed and explained me thoroughly different rooms and purchasing procedures.

V · 6 June 2024

★★★★★ 5/5

Trustpilot

Greetings to Weston Homes Sales team at…

Greetings to Weston Homes Sales team at Abbey Quay Barking comprising of Lisa, Simon and Harriet. Firstly I would personally like to thank each and everyone of the above mentioned for their kind, committed and helpful work involved in my flat purchase at Abbey Quay. They were through professional in terms of explaining, sorting out problem when raised. They were so pro-active and very responsive for all the queries. Thanks for all the work from them and I am really enjoying my new flat with pleasure and happiness all the way

Chockalingam · 24 October 2024

★★★★★ 5/5

Trustpilot

Fantastic experience!

Phanta and Emily have been fantastic with the whole support since the viewing to completion. They listened to my needs and were quickly to answer the phone and emails. Buying a property can be stressful, but Emily and Phanta made it way easier!

Nuno · 16 April 2024

★★★★★ 3/5

Trustpilot

Great Flat with Excellent Specifications, but Lift Issues Need Attention

I really like the flat, and the specifications are excellent, it offers everything I was looking for in terms of layout and amenities. However, I find it puzzling that a building with so many floors and multiple flats has only one lift. Unfortunately, this lift has been working intermittently since I moved in, which has caused quite a few issues. I believe a lot of this could have been avoided if there was a second lift to accommodate residents, ensuring smoother access and reducing the strain on a single lift system.

Patrizia · 22 October 2024

★★★★★ 5/5

Trustpilot

Excellent service

We’ve recently completed buying a property in Gun Hill Park. The team has been very supportive and helpful. Special mention to Sue, Harry, Penny and Martina who really helped us patiently from viewing til handover of keys.

Paul · 29 July 2024