Trusted Agent profile · Watford
★★★★★
719 reviews across 2 platforms
Sydney Road, Watford, WD18 7PL
BPC Land and New Homes's office in Watford, at Sydney Road, is rated 3.9 out of 5 across 719 reviews on two platforms, including 31 Google reviews rated 3.5.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
5/5
TrustpilotMick Carter - Very helpful
Mick was really helpful fixing and painting a hole in my kitchen ceiling. Very friendly and went above and beyond to make sure I was pleased with the final finish. Will request him again if I ever have any other issues with my flat.
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with us. We will share your comments regarding the completion date with the team.
1/5
TrustpilotZero aftercare and poorly built Laundry Works
After purchasing and being told you have one allocated parking space you realise that this is untrue. Another company owns the parking and acquiring a permit is a nightmare and still doesn’t guarantee a parking space - first come first served is what they say when you call them. Lift services withdrawn by the lift company as management company not paid them. Boiler service due and type they have fitted cannot be serviced by anyone locally so have to use a company in Oxford - £280 to service boiler!! After sales is non existent and no support or way of getting any help with getting things done.
Thank you for your review. We are sorry to read your comments. The parking bays at the development are allocated and are not on a first come, first served basis. To obtain a permit, please contact Parking Control Management (UK) Limited via their website www.parkingcontrolmanagement.co.uk or by calling 01753 512603 and provide your plot and postal address. We recognise there were some previous issues with the lift which were resolved on 24th May 2024. With respect to your boiler service, we have supplied you with local approved plumbers for the servicing of your boiler. If you have any further concerns with your apartment please do not hesitate to contact our Customer Service Department on 01279 873200 or email customer.info@weston-homes.com.
5/5
TrustpilotMassive thanks Weston Homes Sales Team…
Massive thanks Weston Homes Sales Team Simon,Harriet and Lisa.A great and wonderful experience.Many thanks to you all guys ,from Calvin and families.
Thank you for your review. We are delighted you have had a positive customer experience with the sales team at Abbey Quay. We will share your comments with them.
5/5
TrustpilotAmazing Charlotte in Customer Services
Charlotte in Customer services is amazing. Charlotte responds to any queries or issues I may have. Charlotte always sets my mind at rest. Charlotte is always polite and professional and goes over and beyond. Thank you so very much Charlotte I'm not sure what I'd do without your support
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with Charlotte and will share your comments with her and the team.
5/5
TrustpilotWoke up Saturday morning to find that I…
Woke up Saturday morning to find that I couldn’t use either my shower or bath due to no power going through the system ! Due to bank holiday weekend I couldn’t report it to customer service until Tuesday morning. Spoke with Naomi who is always 5* who arranged for Mick Carter to come and fix it first thing this morning. I spoke with Mick C yesterday evening & he went out of his way to come over straight away !!!!! Amazing service from both Naomi Setterington & Mick Carter 😎
Thank you for your review. We are so pleased you have had a positive experience with our customer care team and will share your comments with Naomi and Mick.
1/5
TrustpilotCan't justify the 5 stars
Can't justify the 5 stars.
Thank you for your review. We're sorry to read your comments. We have checked our records, and we have no issues reported on your file. Please contact our Customer Services team, who will be able to assist you. They can be reached by calling 01279 873200 or emailing customer.info@weston-homes.com.
5/5
TrustpilotWeston homes is amazing and fabulous
Weston homes is amazing and fabulous. I'm so satisfied with the purchase of my flat , the build quality and finishing. Everything was smooth from the sales to handover and also a special thanks to Julia from sales team for making the process easier.
Thank you for your review. We are so pleased you have had a positive customer journey during the purchase of your new apartment. We will share your comments with the team.
5/5
TrustpilotBuying a new home
Buying a new home can be a source of pure joy and hope.
Thank you for your review. We are delighted you have had a positive experience with our team at Tayfen Court. We will share your comments with Valerie.
1/5
TrustpilotSpringfield Park Maidstone
We purchased a property in Springfield Park, Maidstone from Weston Homes. However, the customer service we received after the purchase was extremely poor. The process to rectify any snagging issues was very slow. After almost three years of living in the apartment, we are facing multiple problems such as leaks, windows letting in the wind, malfunctioning car park gates and all taps in the apartment failing. We discovered that the parts needed to repair these taps are not even British standard approved and are only available on websites like Alibaba.com. Moreover, by posting this review, we are violating the contract that we were asked to sign.
Thank you for your review. We are sorry to read your comments. From the information you have provided, we have been unable to identify the property you have purchased. So that we can assist you further, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com. They are aware of your concerns and are available to assist you.
4/5
TrustpilotConcerns addressed
I posted my first review on 29 July which had some mildly criticical comments that were constructive in intent. Weston responded positively and have addressed them all fully. Thanks! Judy and Valerie remain in a class of their own for customer service.
Thank you for your review. We are delighted your customer journey has been positive following your previous comments. We will share your review with Judy, Valerie and the team.
5/5
TrustpilotSimon and Harry at Edinburgh Way
Simon and Harry at the Edinburgh Way development in Harlow were wonderful - friendly, professional and knowledgeable. Simon gave us a lengthy tour of the show home and Harry gave us an overview of the development and showed us the possibilities. Both gents are a credit to the company
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with us. We will share your comments with the team.
5/5
TrustpilotVery helpful
Recently visited Springfield Park to look at buy to let investment properties. Very impressive and found all the staff helpful. Sandy especially helped me and guided me with the availability of remaining plots, However was greeted and welcomed by George and Harry.
Thank you for your review. We are so pleased you have had a positive experience with the team at Springfield Park. We will share your comments with Sandy, George and Harry.
5/5
TrustpilotJudy & Valerie are lovely and welcoming…
Judy & Valerie are lovely and welcoming and answered all my questions with speed and professionalism. Has been a pleasure working with the Bury St Edmunds team.
Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with them.
1/5
TrustpilotUnfortunately I bought a two bed luxury…
Unfortunately I bought a two bed luxury living apartment from Weston homes in abbey quay barking, I was expecting a peaceful living environment to live out my restful days for retirement.
Thank you for your review. We're sorry to read your comments. We have checked our records, and we have no evidence of these issues being reported to our Customer Services team. Please contact our Customer Services team, who will be able to assist you. They can be reached by calling 01279 873200 or emailing customer.info@weston-homes.com.
5/5
TrustpilotAmazing experience
I have had an absolutely amazing experience with Weston Homes. The sales staff in particular Tina, Melanie and Simon were very helpful and supportive throughout the whole process. The team kept in regular touch and ensured I was kept informed at all stages. I would definitely recommend them as they are trustworthy and very helpful.
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us and will share your comments with the team.
5/5
TrustpilotReally happy with our new home in…
Really happy with our new home in Barking. Harriet, Lisa and Paddy were great in the lead up and now we're in the flat, Hana, Irfan and Naomi are taking good care of us. Very happy with the service from Weston Homes.
Thank you for your review. We are so pleased you are happy in your new Weston Homes apartment and have had a positive customer experience. We will share your comments with the team.
5/5
TrustpilotValerie and Judy have been very helpful…
Valerie and Judy have been very helpful throughout my whole buying experience with Weston Homes. I am very happy that I made the decision to downsize to Tayfen Court. I would highly recommend this experience to anybody else considering to downsize.
Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Valerie and Judy. We wish you every happniess in your new home.
3/5
TrustpilotMixed feelings
Kaye and Wendy have been very kind, informative and knowledgeable when showing us around our new property. They have answered any questions that have arisen promptly and to the best of their ability. They’ve eased concerns and helped with our considerations, making the process smooth and easy.However, they have tried to pressure us into moving in earlier than we need to, creating the impression of an unrealistic deadline that does not exist or correspond with our true deadline. We have moved as fast as we can with the process, yet they have been pushing us before contracts have been exchanged, which has caused unnecessary stress for us during an already busy time.
Thank you for your review. We are so pleased you have had a positive customer experience with the team at Edinburgh Way. We will share your comments with them.
1/5
TrustpilotHouse full of mould been reporting for a year
Here is a list of the defects still outstanding at Marion court Marri street Watford WD24 5GB 1. Bath panel to be fitted in the bathroom after a previous leak 2. New kitchen cupboard door to be ordered after bourne damaged it 3.kitchen gap needs filling cold air gets through 4.condensation on all my windows need rectification 5.window 1 mould removal New wood fitted in the step Window ledge needs painting and leak located and stoped 6.window two leak needs locating same thing happening as window 1 7.missing mastic around the home Mastic builder did not show up because of protests on the m25 and has failed to re arrange 8. Skirting boards need mastic due to splitting from water damage 9. Home needs checking for mould Please note I have taken 22days unpaid days off due to letting in builders and plumbers My heating bill is high due to the drafts and defects I have been reporting these issues for almost a year I STILL HAVE EXPOSED MOULD OPEN IN MY HOME WHICH I OAY £1100 to live in pcmENOUGH IS ENOUGH NOW !!!!!!!!!!Evidence …..2. image0.jpegimage1.jpeg3.image3.jpeg4.image4.jpegCondensation and mould on all windows 5.image5.jpegimage6.jpeg6. image7.jpegMORE AND MORE MOULD IS APPEARING WEEKLY NOW
3/5
TrustpilotJust OK. Nothing great. Have problems.
Recently bought a new flat from Weston Homes.Construction was on time. Their Sales personnel were ok.Quality of appliances were ok. Fitting across the house, quality of construction is very good.The problem is two key areas:1. They hand it over to bad management companies (LRM in our case). This leads to silly problems with trash, parking etc.2. Their customer service team is very inefficient. The problem is not with the people who come to fix the issue. The challenge is to get the service team to coordinate and book such a thing.
5/5
TrustpilotI recently visited the Abbey Quay…
I recently visited the Abbey Quay development in Barking, as I was in the area looking at another property. Although I didn't have an appointment, I was greeted by Simon who was very helpful and explained everything thing to me in a passionate way, his enthusiasm was amazing. I've visited other new developments but the level of service Simon gave was the best I've had.
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us at Abbey Quay. We will share your comments with Simon.
5/5
TrustpilotI can’t thank the Weston Homes sales…
I can’t thank the Weston Homes sales team enough for their support throughout my shared ownership journey. The process took over a year, and at every stage they were patient, professional, and always ready to help with my many questions.
Thank you for your comments. We are delighted you have had a positive experience with the team at Abbey Quay. We wish you every happiness ni your new home and will share your comments with Lisa, Harriet and Liliana.
1/5
TrustpilotThe Venue - Absolute Shambles
It is soul-destroying not being able to settle into your new home because you are endlessly chasing up customer services to try and get your brand-new property into an adequate condition. After paying so much hard-earned money we have been told that we should not expect our flats to be to the same standard as we were shown in the showrooms, which is misleading by false advertising. There was a lack of professionalism throughout the sales process, I was constantly given incorrect information, and there was no accountability for it. I was even fined £60 for parking in the customer car park because the sales team did not ask me to register my car on the day using the excuse that they did not know I drive, despite discussing my allocated parking space with me! I will however say thank you to Jo who did try to help when issues came up, whilst the others told me I could easily be replaced by another buyer. Daniel from Summit Financials recommended by Weston Homes was unprofessional, he violated GDPR, repeatedly called me by other Asian names, and made huge mistakes with my mortgage calculations several times. He had no attention to detail and I had to check everything myself. On top of that, he was difficult to talk to and overly emotional. I regret not using my own broker as I had planned. I was not allowed to see my flat before the completion date and FORCED to move in early when it was not ready. No QC checks had been done. On the day I received my keys building work was still ongoing in my flat with several contractors inside! Doors, mastic, and skirting were being added, there were broken taps and fixtures, it was a nightmare. Extremely poor workmanship throughout, over 100 snags were identified within the first few days including: - Incorrect flooring fitted - 4 months later I'm still waiting for this to be changed.- Incorrect colors in the bathroom fittings - nothing will be done.- broken windows and doors allowing heat loss and causing drafts - no none is coming to look at this.- severe damage to skirting, scratches, and marks everywhere, looks a mess.- Balcony badly damaged, ton both tiles and cladding - can't be fixed- Misaligned appliances and doors that won't close properly - again no one is coming- All internal and external mastic missing - won't be added- Most walls and ceilings needed re-painting - patchy and dented. Will need another coat again.- The extraction fan was not working- Radiator leaks- Poor ventilation, in the summertime it is extremely hot (some flats do not even have windows that open to ventilate!) Communal Areas:- Our intercom was not functional for long periods of time, so we missed deliveries- Broken lifts for several weeks- Hot water is periodically unavailable for days at a time (still ongoing)- The car park is covered in dust and then flooded, stagnant water transferred everywhere, slip risk, I also had a puncture from a screw in my tyre. We still cannot park in our allocated spaces because the ground floor is still not open so everyone is parking anywhere. No visitor parking as promised.- No information on utility companies (esp for bathroom fittings)- Took them ages to put up building signs This list goes on!Customer services and aftercare is extremely poor. It's mentally exhausting to have to chase up customer service on each detail all the time. The experience of buying a new home has been completely ruined, as we are constantly waiting for something to be fixed. The property value will most probably decline due to the poor quality of the building, and it is unlikely the issues will now be fixed as WH were in a rush to finish and move on to the next project. Most of the time, emails to CS are ignored, and there are no automated replies, no out-of-office. The customer service team have no oversight on the issues reported or contractors, they also do not provide the contact details of the contractors. You have to create and manage your own spreadsheet. Different contractors were used for every part of the build so it's difficult to get anything sorted, because even when they do come they say someone else needs to fix the problem. Two years will go by and these issues will not be fixed as the last block will soon be completed to the same poor standard and they will have even more issues to fix and forget about ours.You expect a few issues in a new build but this is ridiculous. If the flat was in the condition it should have been it would have been amazing, but now that money has been exchanged that seems like a broken dream based on false promises. I had really high hopes for Weston Homes but I am very disappointed, and everyone that I have spoken to in this development feels the same way.We are discussing coming together and exploring our options on how to take action against WH as the poor quality of the build is unacceptable.
1/5
TrustpilotWe have been living in this flat for 1 year
We have been living in this Manor Lane flat for the past year and the service we are getting is absolutely awful. For us it’s a dream to live in a peaceful space but in fact we are living in a scary place where all the dodgy activities taking place. We have informed Weston Homes many times about our concerns and they are just giving us fake promises. Nothing has been taken care at all and I should say your customer service is very poor. Whatever you said on your website regarding customer care is just words. No actions and permanent solutions has never come in place to address our problems. You should understand the fact that we have paid a fortune to get a house only because as I said we wanted a peaceful life. Please step into our shoes and think like us, you can easily resolve our issues. In the basement car park the gates are still not fixed. Homeless people are doing drug business there and they are breaking the car glasses. It’s sad that we have addressed all these issues many times before and nothing has been taken care of. As we deserve a better living I kindly request to address our issues and resolve them. Thank you.
Thank you for your review. We are very sorry to read your comments regarding the activity at Manor Lane and regret that the repair to the gates has taken longer than anticipated. The gates have now been repaired and are now operating effectively. The Managing Agent will closely monitor this situation. Our Customer Services team is committed to providing support to our customers. If you have any concerns please contact them on 01279 873200 or email customer.services@weston-homes.com.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. BPC Land and New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Watford.
