Trusted Agent profile · Watford
★★★★★
719 reviews across 2 platforms
Sydney Road, Watford, WD18 7PL
BPC Land and New Homes's office in Watford, at Sydney Road, is rated 3.9 out of 5 across 719 reviews on two platforms, including 31 Google reviews rated 3.5.
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Every review we hold for the Watford office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Experience!
Had such a lovely experience from the start. Still on our journey with them but the team have all been amazing, so knowledgeable and helpful! Thank you Lisa, Si and Harriet!
Thank you for your review. We are so pleased you have had a positive customer experience at the start of your home buying journey. We will share your comments with the sales team at Abbey Quay.
5/5
TrustpilotGreat service from start to finish
Zero complaints from the service and hand holding. Everything is designed to be as easy and straightforward, and it was! Would recommend!
Thank you for your review. We are so pleased you have had a positive customer experience when purchasing your new home. We will share your comments with the Springfield Park team.
5/5
TrustpilotCharlotte and Lyne have been…
Charlotte and Lyne have been responsive, supportive and helpful since we have moved in to our property.
Thank you for your review. We are so pleased you have had a positive experience with our Customer Service Team. We will share your comments with Charlotte and Lyn.
1/5
Trustpilotanother update on Gun Hill saga....
The comments left by Weston for my previous review are rubbish - they said they fixed the leaking into our apartment from outside but it is back & worse than ever. As a group of residents, we have had to pay for a structural survey to be done on our part of the development and this was presented to Weston a few weeks ago. There are some very serious issues with damp proofing/levels and other structural mistakes. More and more residents are now experiencing issues with missing insulation, water ingress, wobbly floors, sound pollution from neighbours, poor quality fixtures & fittings I could go on.
Thank you for your review. Our Customer Services team have been in regular contact with you regarding the waterproofing issue to the bridge. We acknowledge and are sorry that the time taken to complete these works took longer than anticipated. All homes at Gun Hill Park benefit from a 10-year new home structural warranty. These are detailed in the warranty guide brochure that you received on legal completion. If you require further information regarding your warranty or further assistance regarding any concerns you may have, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com.
5/5
TrustpilotJudy and Valerie are very friendly and…
Judy and Valerie are very friendly and helpful. Much appreciated.
Thank you for your review. We are delighted you have had a positive customer experience with us at Tayfen Court. We will share your comments with Judy and Valerie.
5/5
TrustpilotTop class service
I would just like to say a big thank you to the Weston Homes team especially Kaye, as they have been very helpful with the purchase of my first place.
Thank you for your review. We are so pleased you have had a positive customer experience with the sales team at Edinburgh Way during the purchase of your home. We will share your comments with Kaye.
5/5
TrustpilotThe team at the Wesson homes the venue…
The team at the Wesson homes the venue had been supportive special shout out to Joe and Julia very accommodating and helpful all throughout our purchase. A smile is always present whenever we pop in the branch.Thanks joe and Julia and also mick for showing us the flat.
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us and will share your comments with the team.
5/5
TrustpilotThe Customer Services Team
The Customer Services Team - Amber is very professional, high efficiency and well-organized. Thank you for your great work !
Thank you for your review. We are so pleased you have had a positive experience with our customer services team. We will share your comments with Amber.
5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Simon, Lisa and Harriet from Abbey Quay Weston Homes, from excellent customer service on the phone to walking through the reservation procedure, terms and conditions and answering all my queries. I consider the company offers a lot of benefits to first time buyers such as the DMS scheme, and FTSB which have been duly highlighted by the team and persuaded me in taking the step to purchase my home. I look forward to choosing my options and colours in the upcoming weeks!
Thank you for your review. We are so pleased your customer journey has been positive with the sales team at Abbey Quay and we will share your comments with them. We look forward to welcoming you back to the Sales & Marketing Suite to choose your options and colours to personalise your new Weston Homes apartment. In the meantime, Simon, Lisa and Harriet are available to answer any questions you may have.
5/5
TrustpilotSandy is such an asset to Weston Homes…
Sandy is such an asset to Weston Homes at Springfield Park. She is always professional and personable, charming and polite. She has helped me so much. I appreciate her assistance. Thank you, Sandy.
Thank you for your review. We are delighted you have had a positive customer experience with Sandy and the team at Springfield Park. We will share your comments with them.
1/5
TrustpilotGun Hill park - the saga continues
as an update to my previous review we are now a group of over 40 properties who are meeting regularly to discuss our issues. For the 2nd time this year our unusable 3rd bedroom/office has water coming in / mould growing due to shoddy workmanship. Other properties have similar issues plus all sorts of missing insulation, leaking windows, poor build quality. We have had to employ an architect & a surveyor to get Weston to take notice. BUYER BEWARE. They responded as below - their site people have actually confessed they have no idea why water is coming in & tried to get us tolet someone make good before the leak has been fixed!! You couldn't make it up...
Thank you for your review. We are sorry to read your comments. The matter regarding the water ingress in your property was reported to our Customer Services team on Wednesday, 15th November. We immediately arranged for our Project Manager to attend your property on Thursday, 16th November and a follow up meeting was arranged at your earliest convenience on Friday, 17th November to inspect and undertake investigations. Our Customer Services team remain in regular communication with you with a view to rectifying the matter as soon as practicably possible. We will continue to liaise with you on a regular basis until this has been brought to a satisfactory conclusion. Our Customer Services team remain committed to supporting you and are available to answer any questions you may have. If we can be of any further assistance in the meantime, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com.
5/5
TrustpilotGreat service
Great service friendly and explained everything clearly
Thank you for your review. We are so pleased you have had a positive customer experience with us.
5/5
TrustpilotVery nice aproache nice talking and…
Very nice aproache nice talking and nice suport
Thank you for your review. We are delighted you have had a positive experience with our us.
5/5
TrustpilotNew Home Purchase
The team at Springfield Park were always super helpful throughout the sales process, and have continued to be in post-sales. Felt heard and valued throughout
Thank you for your review. We are so pleased you have had a positive customer experience with the sales team at Springfield Park. We will share your comments with the team.
5/5
TrustpilotProfessional Team at Abbey Quay
I'm pleased to give Lisa, Harriet, and Simon from Abbey Quay a resounding 5-star review. Their help in making my first home purchase a reality is greatly appreciated. Throughout the process, they were always there to guide me, offering their extensive knowledge about homes, assisting with material selection, and providing informative showroom tours. They were friendly and patient, making the home-buying journey so much smoother by answering all my questions.Their dedication to first-time buyers was truly remarkable, going above and beyond to help me find the perfect home within my budget. Their professionalism and kindness made me feel like a valued client.
Thank you for your review. We are delighted you have had a positive customer experience with the team at Abbey Quay during the purchase of your new home. We will share your comments with the team and wish you every happiness in your new home.
5/5
TrustpilotGreat experience for first time buyer
Sandy and the team at Springfield Park have been extremely helpful and informative in the process of purchasing my first home.
Thank you for your review. We are delighted you had a positive experience with the team at Springfield Park during the purchase of your first home. We will share your comments with Sandy and the team.
5/5
TrustpilotThe Laundry Works Team and Process Feedback
We have found the Laundry Works online by browsing the market. We booked a view without an actual intention as we thought it will be out of our reach financially. However, after meeting Simon and Ann we had a fantastic surprise to find everything viable. Their honesty and assistance made us change our mind on spot and we got to buy our first flat. We have experienced a lot of miscommunication and hidden costs in other parts, however, this never happened with the team at The Laundry Works. I think they are doing an amazing work in supporting each buyer and their knowledge is fantastic. Even if there was an unanswered question, they would research and find it out for us within a very short time frame. We are grateful to the team for their professionalism and attention, and I would like to recommend to anyone looking for a new home to at least pop by to have a chat with them. It’s worth it.
Thank you for your review. We are so pleased you had a fantastic customer journey with Simon and Ann during the purchase of your new home at The Laundry Works. We will share your comments with them and wish you every happiness in your new home.
5/5
TrustpilotVery helpful friendly good…
Very helpful friendly good communication with me
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us.
5/5
TrustpilotI've just reserved a new build flat…
I've just reserved a new build flat from Weston Homes at their Springfield Park development. The whole process was seamless from start to finish, Sandy was particularly helpful in ensuring everything went smoothly.
Thank you for your review. We are so pleased you have had a positive experience with Weston Homes and will share your comments with Sandy and the team at Springfield Park.
5/5
TrustpilotRichard of Weston Homes - Brentwood
Richard at Weston Homes has been fantastic from the first meeting to date.I have expressed interest in a particular property, and he is always available to help, responding to me in a timely manner.He is very knowledgeable and has been able to answer all my questions and queries.He has supported me throughout my selling journey and also in terms of my interest in the property at 1023 West.Rich has a lovely nature and fantastic customer service skills.He is an asset to Weston Homes.
Thank you for your review. We are so pleased you have had a positive experience with Richard and Weston Homes during your home purchasing journey. We will share your comments with him and the team at 1023 West.
5/5
TrustpilotWe bought our first home with Weston…
We bought our first home with Weston Homes, it was great experience throughout the process. The sales team were easily contactable if we needed and quick to respond to our queries. Everything was very clear, organised and stress free. Thank you!
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with us and will share your comments with the team.
5/5
TrustpilotI am highly satisfied with the service…
I am highly satisfied with the service Weston Homes have provided. The staff was really helpful.There were some snagging issues when I moved in, but when I called customer services they promptly dealt with the problem.
Thank you for your review. We are so pleased you have had a positive customer experience with the Sales and Customer Services teams and will share your comments with them.
5/5
TrustpilotThank you Sandy
Purchased my first home with Weston Homes at Springfield Park in Jan 2023. Thank you to Sandy for helping me along the way and always being there for any issues or questions I may have!
Thank you for your review. We are so pleased you have had a positive customer experience with Sandy and the team at Springfield Park during the purchase of your first home. We will share your comments with them.
5/5
TrustpilotVery friendly and helpful service.
Thank you for your review. We are delighted you have had a positive experience with us.
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