BPC Land and New Homes Watford reviews

★★★★★ 5/5

Trustpilot

Appreciation from Kin's family!

I m very glad that we've the support from the sales team, particularly our auntie Ann and Alana! They are very responsive giving us advice, and always check and update us the status during the whole process. They are really helpful and everything is smoothly arranged as promised. We have not moved in yet but so far our experience with the team is really great! Very appreciate!

Kin · 20 April 2024

★★★★★ 1/5

Trustpilot

Still waiting .....

I purchased a property at Springfield Park in Jan 2023. I was called many times chasing for me to exchange contracts. It was explained to me that the plot is estimated to be ready spring /summer. Yet i received updates from the sales team via email that handover dates would start at the end of April, then the end of May. Then finally 3 weeks ago my handover date was estimated again to be the 16th June. Yesterday being the 16th of June, after many calls and an email to the sales team, I have been told this morning there was no handover. My first property after selling the family home as not been a positive and exciting experience, it has been costly renting and stressful. Poor communication has resulted in lots of tears from myself. The excitement of a new home is no longer the feeling I have. I am full of stress and anxiety. With my mortgage offer due to expire, I thankful to Martin Tolhurst Solicitors for endorcing a clause within my contract, that I can withdraw from the sale with a full refund should this be the case.

Wendy · 17 June 2023

★★★★★ 5/5

Trustpilot

really positive experience…

We had a really positive experience working with Weston Homes on reserving our property, all the way up to completion. The key differentiator for us was the customer service and sales team in the marketing suite - Harriet, Lisa and Paddy. They were always keeping us up to date with the estimated completion of our home, and even after receiving the keys the team have been super informative, helpful with any of our first time buyer queries. Going into this experience I have no doubt others will be delighted to cooperate with Harriet, Lisa and Paddy because they are always willing to assist. Thank you team! We are very happy!

Katy · 17 June 2023

★★★★★ 1/5

Trustpilot

I wish I could give minus stars

I wish I could give minus stars. It has been 6 years of complaining and asking for our combustible highly inflammable cladding to be removed. Their proposal of installing fire alarms to provide the lowest rating of B1 on a EWS1 certificate that banks will accept is not going to lower insurance premiums that have doubled our service charge, so it is not meeting a standard that makes us feel safe in our homes with our children. If insurance companies think it's dangerous enough that they charge extortionate rates, it's because they are mitigating their own risk on paying out and think it is likely they will have to pay out a lot if there is a fire. It is dangerous and immoral. They've dragged their heels, been FORCED to sign a pledge and did not engage prior. If they remove the cladding that has trapped us in our homes and not allowed us to remortgage or move homes, as well as feel unsafe, then it would be a step in the right direction as a company because it would show they have some remorse.

Dominique · 13 June 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

All staff were very accommodating from start to finish and made purchasing my first home less stressful. They were all very responsive and very patient. I am happy with my purchase and would recommend Western Homes

Wayne · 8 February 2023

★★★★★ 1/5

Trustpilot

Weston Homes, put things right!

Weston Homes, as a company, are shirking their responsibilities to provide full remediation of cladding issues at Canon Court, Wallington Surrey. They currently propose the cheapest option of installing fire alarms instead of removing all the highly inflammable cladding material. This is totally unacceptable. The government should blacklist them to prevent them from starting any new developments until they have undertaken full remediation of existing cladding problems. Residents’ lives matter! Residents’ safety matter. Weston Homes, please do the right thing! Remove and replace all highly inflammable cladding material without further delay!

Satisfied · 9 June 2023

★★★★★ 5/5

Trustpilot

Weston Homes, amazing sales team…

I moved into my Weston Homes apartment a year ago and couldn’t be more happier. Rich & Teresa are incredible humans! Professional, kind and ever so helpful. Rich stayed late on the day I was moving in, which was soo selfless. Buying off plan is not for the faint hearted but Julie (sales) who showed me the plans nearly 2 years ago promised me I will get sunrises from my bedroom and sunsets from my balcony. She didn’t lie! Best decision I ever made.

Elizabeth · 8 June 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Sandy is always extremely helpful. Whenever I have a problem she's always approachable and if she doesn't have the answer, she'll always point me in the right direction

Gerald · 22 September 2023

★★★★★ 1/5

Trustpilot

Gun hill park looks great beware of what you are buying.

Avoid purchasing from Weston Homes unless you have had a satisfactory full structural survey (not just a valuation ) & a full snagging survey before you exchange. Our story is an ongoing saga and too many issues to detail on here. The 48 pages of small snagging (internal) has mostly been addressed now (waited in for hours on end for various contractors - often multiple visits for the same snag) but anything structural on our own property or the building as a whole is proving to be more than they can cope with. We have now escalated to Directors & also spoken with independent surveyors & advisors. The Buildzone "guarentee" covers the bare minimum and they are not engaging with other residents in any case. This development looks amazing but scratch beneath the surface and you will see that the finish, quality and integrity of the build is barely what you would find on any large building site. Standards are not high, and the property management company LRM are also proving to be illusive & useless.Weston will comment that they can’t find any issues. Or locate us on the development. It’s a ruse. Dig below the good ratings you see on here. If you come to view talk to anyone who lives here you will soon find a catalogue of disasters.I am aware that repairs are being undertaken after nearly a year of living at the property. We still have two cold rooms. Which to anyone other that Weston, it is obvious that the cold comes from the flooring. We have been told to contact buildzone ( warranty company) and nothing more Weston can do. Honestly come to gun hill and talk to most residents you will find problems. Some more severe than ours.

Simon · 31 May 2023

★★★★★ 1/5

Trustpilot

All fakes with fake replies

Note: Your "positive" reviews are "invited" which means you make people do them during the initial stages of the engagement. After which it all falls apart and you do not care!!!! fake!No thank you to your stock copy/paste reply. You did nothing sympathetically to convert TDFS. You have zero pride; you give yourself "customer satisfaction" awards (I wonder who is related to that one). You have taken over the bar and cinema for the last 3 years so residents cant use it and yet pay for it through their extortionate service charge from Gateway Management (another corrupt company). Your water feature is cheaply installed and badly designed so it needs constant repair and maintenence. Your Site Manager is just a puppet for your corruption and lack of workmanship and integrity. WHY DONT YOU CALL ME? - since I have zero confidence in speaking to any of your mis-guiding customer service people. I have requested an audience with senior management for the last 3 years - and you suddenly stop replying when I have requested this. Absolute horrid example of a company!!! I hope Bob Weston reads this!!!!!

RP · 8 June 2021

★★★★★ 1/5

Google

From choosing contractors to paint bathrooms where the paint peels after a few washes, to heating and boiler manufacturers where every single boiler on our floor breaks down with the same error (Glen Dimplex), it just really seems like that these properties were built with cheapness in mind, had so many issues on what's apparently a brand new building.

Russ · 30 August 2024

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

Avoid this company at all costs. I bought a home from them for over £414k and every element is substandard. After a year I am still waiting issues to be rectified. They have not provided my parking space and now the building management company LRM who are useless are not challenging Weston Homes or talking to them but are using service charge money to finish the build, mark out bays etc. These guys are crooks and I would advise all to avoid. Doors installed the wrong way around, over 200 snags some not addressed, windows low quality, all wood word damaged, flat handed over not decorated with two layers of pait, carpets cheap and low quality, kitchen units and worktops not installed properly, front door that does not operate correctly, no door stops, inefficient heating system, low end white goods, unfinished communist areas, no security, main building door took six months before it worked correctly, builders using resident parking spaces, mismanaged parking leading to residents getting parking fines, below average finish and low quality tradesmen at every point. I can not express how rubbish their builds are, I’m a landlord and I’m ashamed to rent the place out. The government and councils should not allow companies like this to operate. If the flat cost £200k I would say value budget build but they sell their apartments as quality builds. The shower puts water on the floor unless the water on low pressure, bath has pencil shower where water can leak in the hole in the bath (all flats on development) into the floor and no build solution or admission this is not acceptable. Windows 10 floor up with an opening an adult can get through with a low threshold a child could easily climb over (4 plus) and fall to their death, lifts that don’t reliably work, etc, etc. I can’t write all the issues as it would take hours and hours. The founders and owners should be ashamed of this company and the way it operates. If this was a one off I would say fair enough but this is not. Don’t give your hard earned money to these crooks until they clean up their act. Note staff turnover in customer care very high and I’m not surprised.Just read the response below, no apology or compensation. We believe there are no issues. Amazing. Communal areas not finished, building management not sorted, bin storage still an issue and charges for building services that have not been provided.

Robin · 25 May 2023

★★★★★ 1/5

Trustpilot

Would give 0 star if that was an…

Would give 0 star if that was an option. I moved in to the Weston homes Watford development last year in June- still awaiting updates and traction on several snags. Very poor communication by Weston Homes and LRM. One bed flats don’t get an allocated parking space and the council has put in several restrictions on the road making it impossible to work anywhere near the building. Considering the high prices for these developments, there are too many issues which are not being addressed and actioned by Weston Homes.

Annie · 15 May 2023

★★★★★ 1/5

Trustpilot

Weston Homes Sales 5 Properties 1

For all people reading reviews on Weston Homes the overall rating of 3.2 stars is misleading. Almost all 5 star rating reviews are made by customers who have bought but not moved into their homes. I was extremely satisfied with the pre purchase service, but once you have the keys it’s a different matter as can be seen most reviews are 1 star. The average rating mathematically should be about 2.3 stars even with this disparity.In short, the built homes themselves that you spend your life savings on and live in are of an extremely low standard and overpriced. The service to encourage you to take that step to purchase one of their properties is outstanding, but ultimately not as important as the home you live in.I hope Weston Homes changes direction and puts customers first and starts building good homes rather than chasing profits. This is simply not ethical and needs to be called out. They should also compensate those they have robbed (time and money). Buying a home from them has affected my mental health.

Robin · 14 May 2023

★★★★★ 2/5

Trustpilot

We were initially happy with Weston…

I am a buyer of a property in Wyatt House within Laundry Works. We were initially happy with Weston Homes when we moved in as finishing and construction were largely okay (there were few problems which we are still dealing with but after following up with the company they are rectifying those at a slow pace). It’s been 10 months that we have moved in and we have realized that Weston Homes have been cutting corners wherever possible. They have sold us parking pays which are cramped. This means that the plan shows 5 cars can be fit in on a particular bay when you can actually fit in just 3. We are suffering immensely owing to this problem once all residents with cars have moved in. Totally fraudulent on part of Weston Homes and now they are pushing this responsibility of marking the parking bays (yes, they have still not marked our bays as per flat numbers) to the Management Service company who have now included the cost of marking bays in our service charge.

Sunayana · 13 May 2023

★★★★★ 1/5

Trustpilot

Gun Hill Park

Avoid purchasing from Weston Homes unless you have had a satisfactory full structural survey (not just a valuation ) & a full snagging survey before you exchange. Our story is an ongoing saga and too many issues to detail on here. The 48 pages of small snagging (internal) has mostly been addressed now (waited in for hours on end for various contractors - often multiple visits for the same snag) but anything structural on our own property or the building as a whole is proving to be more than they can cope with. We have now escalated to Directors & also spoken with independent surveyors & advisors. The Buildzone "guarentee" covers the bare minimum and they are not engaging with other residents in any case. This development looks amazing but scratch beneath the surface and you will see that the finish, quality and integrity of the build is barely what you would find on any large building site. Standards are not high, and the property management company LRM are also proving to be illusive & useless.

MS · 9 May 2023

★★★★★ 1/5

Trustpilot

Moore House

Moore House - Edinburgh Gate Absolutely shocking. Went to preview our new home a week before moving in and was advised that all snagging had been signed. Well on arrival this was not the case at all. The snagging list was endless and four months down the line I'm still waiting for things to be completed.There are a number of areas where the finishes are so poor but I have been told that they have been finished to specification and no one will be returning to finish the jobs as they should have been done. Also customer service are pretty much useless.

James · 14 April 2023

★★★★★ 5/5

Trustpilot

High experience with foreign purchases

Thank you Weston homes for your long patience, which resulted in the successful completion of the property purchase. Greetings to everyone I deal with in the company.Bader

Bader · 31 August 2023

★★★★★ 5/5

Trustpilot

Phanta my sale advisor is phenomenal

Phanta my sale advisor is phenomenal. Phanta is attentive, patient and accessible.

SH · 14 July 2024

★★★★★ 5/5

Trustpilot

Helpful and efficient staff

Ann explained the purchasing process clearly. All staff are helpful and efficient! Especially thanks to Ann and Simon that always give a helping hand when I need it.

Flora · 29 July 2023

★★★★★ 5/5

Trustpilot

The staff

The staff, especially Nina & Simon, and their supervisor as well are friendly, patient to answer my concerns and willing to offer help! Thanks a lot for their brilliant service.

Neil · 19 May 2023

★★★★★ 1/5

Trustpilot

Please be respectful to your clients

Serious design flaw & Irresponsible Customer Services.The electric cord of the dishwasher is too short to be plugged in to the designated socket.Unlike other kitchen appliances, the dishwasher was the only appliance that was left unplugged. Probably they already knew that it could not be plugged in, but they turned a blind eye to it.When I raised this to WH and the sales team, they said the root cause was that I requested to change the kitchen. However, I did not request to change the kitchen and all kitchen appliances stay as the same as their original place. The so-called "change request" was actually their remediation of an another issue that I discovered earlier (they messing up the colour/material for my kitchen), for which they should hold fully accountable.It was either a serious design flaw, or the electric cord got stuck when they tried to fix the previous issue.Even worse, it is totally unacceptable that they tried to postpone or even refuse to fix the issue by pushing the responsiblity back to me. Please be respectful to your clients.

Tammy · 13 March 2023

★★★★★ 1/5

Trustpilot

Building Safety Pledge - Remove Cladding

Canon Court, Wallington 6 years on and still Weston Homes have failed to remove combustible highly inflammable cladding. The situation remains dangerous and Weston Homes have consistently refused to engage in any meaningful constructive dialogue to resolve critical safety issues. As it stands there is no proposal to remove the cladding. No individual should live in a home surrounded by combustible material - Weston Homes please stand up and do the right thing and remove the cladding.

T · 9 June 2023

★★★★★ 5/5

Trustpilot

Really positive experience at Weston…

Really positive experience at Weston Homes. Kaye and Wendy were super helpful, providing me with all the information I needed.

RR · 21 January 2024