BPC Land and New Homes Watford reviews

★★★★★ 1/5

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Wish I could of reconsidered.......

Since moving into Manor Lane, Feltham. It's been really disappointing. Uneven flooring, lifts failing on numerous occasions, appointing a terrible property management company, promising that it's a private estate and changing the plans without proper communication, level of security inadequate (facing multiple squatters due to poor doors and gates installed).If I could look elsewhere with a different property company, I would do 100%. AVOID WESTON HOMES........

Person · 10 December 2023

★★★★★ 1/5

Trustpilot

TOTAL DISGRACE

EDINBURGH WAY HARLOW!! DO NOT BUY!!Rat infestation. The building is riddled with rats due to Weston homes leaving holes around the building, leaving it unfinished, not organising any bins to be there for the 65 flats for 4 months and the total lack of care. Sadly now, the rats have got into the foyer and left rat droppings everywhere due to Weston homes cutting a hole in the entrance hall and leaving it for nearly a week. A bin store that is located only a few metres from the entrance hall where you are greeted with the smell of rotten meat and dead rats every time you come home and bring friends and family over - EMBARRASSING. Not to mention that residents can smell this from the comfort of their ‘luxury’ flats. A summer on the balcony, sadly no. A customer service team who do not care. This company should be ashamed of themselves for branding themselves as luxury, I’ve never known anything like it. If you want to be chasing snags for 11+ months, living with rats In the walls, stress & anxiety, tears, no one giving a dam or communicating then please go and purchase. A big mistake and an even bigger regret moving here.

EM · 3 October 2022

★★★★★ 5/5

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We had our viewing with Kaye @Weston…

We had our viewing with Kaye @Weston Homes yesterday and we made our mind quite quick on the property we want to purchase. She was absolutely lovely, presented us both of the flats we wanted to see and responded to all of our questions. Could not recommend more! Really happy with the experience and the high standard of service provided by Kaye😊

Lavinia · 26 February 2024

★★★★★ 1/5

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Wyatt House, The Laundry Works

Bought a new build flat in Watford at The Laundry Works site. Everything until handover went smoothly. During handover on 29/07/22, 2 issues were noted by the gentleman who completed my key exchange.Since then, I have noted multiple issues (some of which you would expect a few in a new build). Most of these remain unfixed despite multiple emails back and forth with the customer service team, which take at least a few days to respond regardless of urgency. I was also referred to the wrong companies initially to fix problems, which was a significant waste of time.Currently, one of the windows went out of alignment about 6 weeks ago and would not close. This now hangs half off, leaving a massive draught, and the glass is cracked which has progressively got larger as well. Now the situation is worsening, as it cannot be closed and the metal sliding hinges are buckling because it has not been rectified. Can't even sleep in the bedroom because it's too cold due to the window hanging open, let alone when it rains.Second bathroom has not had functioning power since move in which was noted during handover. This includes the bath and smart taps. Meaning this bathroom is essentially useless. There are other issues as well as these ones. My flat is essentially half unusable (considering its 2 bedroom, 2 bathroom). Frankly the build quality doesn't seem to be fitting of what I paid for it and it is a cause of huge stress to try and even get anywhere to get these issues fixed. Massively disappointed in what is my first property.

K · 30 September 2022

★★★★★ 2/5

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Continued delays for over a year to…

Continued delays for over a year to complete the build from reservation in August 21 to estimated build completion February '22 to July then late September 22. This extended delay caused significant personal difficulties and financial loss. Explanations of supplier delays, shortage of workers - plasterers seem in conflict with other builders in the area who completed on time and some before the estimated time for build completion. Over legalistic processes and little consideration for customers is the enduring experience of this year long transaction with Weston Homes. Sales staff were helpful but constrained by Weston's continued change of completion dates - causing confusion and stress.

Herbert · 26 September 2022

★★★★★ 1/5

Trustpilot

Immoral!

Threatened with charges if I didn't complete, so now paying for a mortgage and bills on a home that I cannot move into because of the countless issues. I just feel sad and angry each time I go back to check on the works that they say they've done, when they've just made it worse every time because of the shoddy workmanship. They continuously attempt to cut corners to save money, rather than actually deal with the issue. Overall experience is just so very disappointing. To think I waited 17 months for the property to be built since reserving... I should have spent my money elsewhere.

James · 20 September 2022

★★★★★ 4/5

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Judy and Valerie at Tayfen Court are…

Judy and Valerie at Tayfen Court are excellent and can be relied upon.

Buyer · 11 December 2025

★★★★★ 5/5

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I had a great personal experience from…

I had a great personal experience from start to end with great communication and pleasant people. Thank you so much to Harry and Kirsty.

Charlotte · 15 June 2023

★★★★★ 5/5

Trustpilot

NEW HOME

Dear Weston Homes...We want to thank you for all the fantastic work,help and support to us.We could not have done this without you.We are so grateful for your assistance,patience and expertise especially to Chamela you really did a great job in helping us from the beginning.We really appreciated how you went above and beyond to help us during every stage of process.More power to all of you..God Bless...Kind Regards,Fernan..Marissa and Sherwin

Marissa · 7 July 2023

★★★★★ 1/5

Trustpilot

Awful builder

Terrible builder. Awful. Do not trust them with your money.- terrible customer service (no one from Weston Homes will take responsibility) - every door and window needs to be replaced (because they fitted them not level - what builder doesn’t use levels??!!)- appalling finish to every wall/floor/surface/ceiling (my disabled grandmother could paint better)- dangerous electrical installations (exposed wires left under sinks!)- customer service managers who refuse to look at issues when they attend property- change plans with notice- do not trust what they say and sell to you - they are NOT trustworthyEvery site manager who has entered the property has admitted the quality is appalling. Yet they can do nothing to rectify the issues themselves as “have hands tied”.6 months after completing and we are still having to live a property that was not fit for people to move into.I go to bed crying at night with the state of the property that Weston homes have sold us.The chairman should feel embarrassed to have his name on the properties his company produces.

Robyn · 31 August 2022

★★★★★ 5/5

Trustpilot

Great Sales Team (particularly Gillian and Alana) and recommended mortgage advisors (Summit financial) ! Horrific recommended lawyers (PCS legal) and the Weston Homes/PCS Legal intermediary

Gillian and Alana in the sales and customer service team were excellent!!! From the moment I stepped foot in the show room, to completion their help has been invaluable. However the lawyers Weston Homes suggested PCS Legal would receive a 1/10 for service. They lack communication (you don’t get replies to emails or calls or updates regarding the process of your purchase). Furthermore I have never experienced such inappropriate and unprofessionalism as I have from ‘Claire’ who is hired by Weston homes to help buyers along the process. Both Claire and PCS Legal have made the buying process extremely awkward (through missleading and harassing phone calls), both of which lack complete organization making the whole process a shambles. As fabulous as the Weston Homes official sales and customer service team have been, the use of PCS and Claire has only disappointed. Furthermore, Weston Homes’ recommended mortgage broker Daniel Meadows and all the people at Summit financial have also been superb. Going above and beyond in every aspect to help me with my mortgage and provide as much help and support as possible and as quickly as possible.Without the support from Gillian, Alana and Summit Financial Solutions we would have walked away from the purchase of the property due to the unprofessionalism and errors made by PCS legal and Claire

EVT · 22 August 2022

★★★★★ 5/5

Trustpilot

Friendly & Professional

Valerie & Judy are very friendly, professional and really understand what their clients need. Excellent service and a pleasure to deal with.

Matt · 8 September 2025

★★★★★ 1/5

Trustpilot

NO To Weston Homes

I would request not to go with Weston Home houses, Pathetically worst after sales service, the guys are just unwilling to help with any issues reported. They simply don't care! It seems giving a damn to customer 2 years would pass and then out of your warranties. Or if you want to SUFFER MENTALLY GO FOR IT. Flats have numerous issues, hurried for completion, works have not been completed properly, walls are now cracked, bathrooms stinks heavily, no information on utility companies, broken kitchen shelves etc. etc.

Sambit · 14 August 2022

★★★★★ 5/5

Trustpilot

Always cheerful

Judy and Valerie could not have been more helpful and more welcoming. After seeing the show apartment I am really excited about moving into plot 50 (Flat 48) in May. The overall finish of the apartment looks to be of a very high standard. May cannot come soon enough.

Jean · 28 September 2024

★★★★★ 5/5

Trustpilot

Sales team 1023 West Brentwood

Teresa and Richard have been extremely helpful and professional from the start. My aunt and my mum have both been very well looked after, with my aunt having moved in recently and my mum aiming to be her neighbour soon.Moving house is a daunting process at any age, but as they are both 80, they have felt very reassured along the way, and that has been a comfort to the whole family.

Victoria · 20 May 2023

★★★★★ 1/5

Trustpilot

No customer service nor quality

Had an appointment to view a showroom with my partner, turned up and the sales rep was busy with another client during the appointed time. Got told to go and have a look ourselves at the showroom and if we were interested to find out more - book another appointment... When comparing to every other competing company in the area they have the worst service available. No time given during the appointment, no explanation or answers to any questions and completely ignored during the appointment. Also - the first ever showroom I've seen with such uneven flooring lol.

Va · 7 August 2022

★★★★★ 4/5

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The sales team were friendly and helpful

Godwin · 24 January 2026

★★★★★ 5/5

Trustpilot

Victoria Central, Southend

What a wonderful experience of buying this apartment from Weston Home PLC. From the early viewing of the show flat last May to the moving into the apartment this June, the sales staff have been really helpful especially from Pam, Harry and Ben. The after sales service is excellent as well and site manager Irfan and his staff have been especially caring and professional in helping us to sort out all the snags and queries. All in all a very satisfying purchase and 5 stars for everyone involved in this project!

Tommy · 18 July 2022

★★★★★ 5/5

Trustpilot

Amazing experience as First Time buyers

We had an amazing experience with the Laundry Works and Weston Homes team. We would like to say big thank you particularly to Ann, Simon and Alana.The team was always there for was and intervened when we started having issues with conveyancers. No question is ever too small for them. We could not recommend the team more!

Adrianna · 30 April 2024

★★★★★ 5/5

Trustpilot

Great people to buy a new home

Great people to buy a new home. Sales team comprising of Lisa and Harriet made each move a delightful one

Chockalingam · 8 August 2023

★★★★★ 5/5

Trustpilot

Kaye was lovely and explained…

Kaye was lovely and explained everything in detail perfectly Big thanks to her for her help

Ali · 11 November 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

My contact is Amber in Customer Services and she is always so happy to help with any query I raise and even when outside of the required timeframe, she works with internal departments to get the best outcome possible. Well done Amber for the great service you give.

Daniel · 13 September 2024

★★★★★ 5/5

Trustpilot

Leader of the pack!

The sales staff were friendly helpful and informative without being pushy but the points that stand out are the quality of the finish the upgrades and little modern tech items such as instant hot water, no fog mirrors etc.,a lot of small touches that sets Weston up as the top property company. which also includes the attention that is paid to the detail of everything so that it looks right and it is right. Totally impressed and I am about to become one of Weston Homes Competitors. which means that I will have to work harder to have our company match up with Weston.

Michael · 16 May 2022

★★★★★ 5/5

Trustpilot

Thanks Clare

Communication with the Sales Team across the purchase process, specifically with Simon since July 2022 to completion has been good and quite informative. Our 5 stars go to Clare from Sales progression, who has been the star of the show. We're 100% sure we wouldn't have made it on time without her constant support. We haven't moved to the apartment yet, however we were positively surprised when we saw it. Standards look good.

Q · 31 January 2023