BPC Land and New Homes Watford reviews

★★★★★ 5/5

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Seamless and stress free from start to…

Seamless and stress free from start to finish. So happy with the service from Sandy at Springfield park. Friendly, knowledgeable and approachable at all times. Recommended solicitors great and easy to work with. Would use Weston homes again. Thank you for my beautiful new home.

Georgia · 21 October 2024

★★★★★ 1/5

Trustpilot

Rude sales agent

Got a call from one of the sales agents after i did an enquiry for abbey quay barking 2 bed flat . Extremely rude tone of voice and sounded like not at all interested. Asked my budget and when I informed her of my budget , she very rudely asked ( indirectly made a mockery ) and said what made me decide that. I was like really offended and informed her that i spoke to mortgage advisor who advised me of it . Extremely rude and disinterested lady . Learn something from land q and countryside . If that you first line of contact weston homes, i wonder what your future services will be like . Although i can register my interest but after speaking to this lady i will never ever go with you guys . Her name is Harriet i guess . Needs to learn some people skills and customer friendly attitude.

Anushree · 7 April 2022

★★★★★ 5/5

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Completed today!

Excellent personal service from the sales team. Thank you Sandy!

Carleton · 21 February 2024

★★★★★ 5/5

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We have been greeted by Simon and he’s…

We have been greeted by Simon and he’s has been excellent host today , tested us like a family and given enough time to answer all our queries .If I have to buy a flat here the reason would be Simon for sure .

Parvez · 25 October 2024

★★★★★ 5/5

Trustpilot

Great

I'm buying my first property at Abbey Quay. The sales team are professional and helpful and all my questions are answered. They are great! I also like that I can specify components in my upcoming home among lots of options. They also listen to feedback from current inhabitants and improve their designs. Can't wait for completion to complete and move in!

Antonio · 10 December 2023

★★★★★ 5/5

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THANK YOU WESTON HOMES!!!

I am very grateful for the service I received from Weston Homes from the beginning when I purchased the property. Weston Home sales team was always approachable and understood my concerns as a first time buyer. I would like to say BIG THANK YOU to costumer service manager Chris Shaw he's been absolutely amazing, and extremely helpful. I do have to say that everyone else I have also been in contact with at the Weston Homes group have been extremely helpful & professional too. I would like to highly recommended WESTON HOMES.

Mr · 2 March 2022

★★★★★ 5/5

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Amazing amazing service by the sales…

Amazing amazing service by the sales team at Victoria Central at Southend. Harry in particular went through everything thoroughly and helped me get what I want. Exceptional service. Ben did the demo and was patient throughout even though my dad kept interrupting. Lovely sales team, I had great interactions with the entire team. Very professional and helpful. The team made me feel at ease throughout purchasing my very first home. These guys deserve acknowledgement for their hardwork!!

Thamannah · 21 July 2022

★★★★★ 1/5

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Problem!

Lovely new development, however as the bin room has been locked for the past two weeks, local council couldn’t collect and now we have to deal with rats because of this! Not to mention the next collection is not till next Wednesday!

Tenant · 20 November 2024

★★★★★ 1/5

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Cowboys

Weston homes thought it was ok to leave a gaping hole In my wall and just plaster over it. I have had 3 years of water damage and unresolved issues. It was -9 last week and there is an energy crisis yet they think its ok to sell a property for hundreds of thousands of pounds that is not only not insulated but is a danger to health with the ever growing mould.

Kate · 17 December 2022

★★★★★ 5/5

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Mark one of the on site guys at Weston…

Mark one of the on site guys at Weston Homes was a superstar in fixing my tap. On the day of repair, my engineer could not attend due to cv19. I noticed a van on site, called Sam at Weston’s who was brilliant and she arrange for Mark who was on site to attend. He dropped in around 3 hours later, with a spare part in hand already, and after a great chat, a good cuppa, and some brilliant references for restaurants in Camden that Mark has frequented, job was done and the tap was resumed to full working order. Sam and Mark deserve a “drink on me” from Mr Bob Weston for their service on the day. Thanks to you both. Best Del FQuays.

Del · 7 January 2022

★★★★★ 5/5

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Very welcoming and knowledgeable

Very welcoming and knowledgeable Simon and Lisa were great!

Deborah · 11 February 2024

★★★★★ 5/5

Trustpilot

What a helpful team

Thanks a lot to Valerie and Judy. We are happily with your help to buying a new home from Weston Homes again. Your help makes the transaction much smooth and easy. You guys also give us professional advice in choosing of the internal setting. Your help are definitely the one we need. Thank you.

Customer · 9 April 2024

★★★★★ 5/5

Trustpilot

our experience was great and Lisa was…

our experience was great and Lisa was always kind and helpful we are making our dream come true the apartments are wonderful

Daniele · 24 February 2023

★★★★★ 5/5

Trustpilot

Here is a big shout out for Chloe…

Here uis a big shout out for Chloe Hosier at head office for Weston Homes , who has been my right hand girl when it has come to rectifying any snags that I have had in my new beautiful apartment. Chloe has constantly kept me in the loop with appointments , outcomes , builders visits dates for work to be carried out. She has fully understood when I have had cause for the odd moan here and there and she's straight on it . I am very impressed so far and want to thank her .. Karen Bruce

Karen · 15 December 2021

★★★★★ 1/5

Trustpilot

Do not buy from these people.

Do not buy from these people.I put a deposit down on Southend development a couple of weeks ago.I was promised a discount of £5000.00 and £1500.00 towards legal fees by Pam. ( I know what was said)She has lied that this conversation happened.It's a matter of principle.Other Salesman Harry then tells me by email I'm lucky as prices gone up £2500.00. Very unprofessional.Don't accept anything these people say.I'm sure Weston Homes with have some smart Alec reply as they seem to deal with any complaints but what I have written is 100 % correct.I am still waiting for a reply to £1400 of extras ,I am yet to be refunded or contacted.UPDATERefunded in full, Disappointed as it was not a misunderstanding. I was offered the discount within 10 minutes and £1500.00 legal fees WAS offered. Anyway no apology Received from sales Rep Pam at fault. Very poor.No contact from any manager to discuss, No interest in resolving issue and cost me money for the solicitor due to no error on my part. I also have proof of £5000 incentive and under special conditions ( allowance on completion of legal fees) but no one from the company seems interested that customers are lied too.New updateI am now being told that £5000 was offered not off property prices. But that was towards legal fees.( See email) Complete and utter untruths.Morning Jeremy, Thank you for your email. I have passed your email over to our managers who are aware of this issue. We offer all of our customers a £1500 allowance on completion towards legal fees if they use the recommended solicitors. We work well with those chosen solicitors and they have a good understanding of the contracts, which in turn makes for an easier buying process for our customers. This £1,500 would have been offered to you early on in the process. When it then came to negotiations on a specific plot it would have been agreed to increase this to £5,000 towards legal fees. We try to make any incentives given as transparent as possible by clearly stating the conditions at the top of the reservation form which states £5,000 was offered towards legal fees and was signed by you and Pam. We also agreed to swap your parking space over to something more suitable as we knew this was an issue for you. I apologise for this misunderstanding and we wish you good luck on your future property search. Kind RegardsHarry Do Not Use this peopleAlso just had call from Jason accusing me of not being a first time buyer. Check your facts in future . What a way to treat customers.

Jeremy · 29 November 2021

★★★★★ 2/5

Trustpilot

Love the flat but disappointed that…

Love the flat but disappointed that wooden floor faded, granite work surface very badly marked, glass pane scratched. Have contacted customer service and these will be fixed. Misunderstanding about people parking outside our flat after we asked where the parking would be and explaining I needed to know. Told the parking would be in car park opposite but in fact facing our kitchen. So my advice get things in writing because you have no comeback. Very disappointing to expect your new home to have been inspected by quality control before completion ours wasn't. 4 weeks in and we are still parking in temporary car park in between builders traffic and tight parking so my car is getting damaged and very dirty inside and out.

Mrs · 25 October 2021

★★★★★ 3/5

Trustpilot

Recently bought a new build flat

Recently bought a new build flat, and we are completely happy with the purchase process, they had been very helpful for first time buyers and the members of the sales team was very helpful and understanding.But the after sales service could be better, also there are quite a few things need fixing in the flat and in the building.

Robin · 30 November 2023

★★★★★ 5/5

Trustpilot

So friendly and inviting

The ladies have been so friendly and welcoming. Answered any questions I've had and kept me up to date with any news. The coffee and biscuits while I viewed the show flat was the icing on the cake.

Bev · 12 December 2024

★★★★★ 5/5

Trustpilot

Great customer service

Me and my fiancé brought our first home at Springfield Park. This was the first property we viewed, we absolutely loved it and we was so impressed with Sandy’s customer service, patience and expertise, she really helped us and answered all of our questions as we had no idea at first. We are forever grateful thank you so much!

Rebecca · 20 November 2023

★★★★★ 5/5

Trustpilot

Springfield Maidstone

I moved in to a new development Nov 2020 and after a few months there was inevitably a few snags. I emailed customer services, and understandably there was a wait for a reply with the huge amount of new builds being moved into, but when I finally received a reply and arranged a date for people to come and look at the issues they could not have been more professional and courteous. Mick who fixed my front door was brilliant and even showed me how to make some small adjustments for myself. Dan came to fix a small leak with the shower screen, he was fast and very professional. Both a credit to their companies.

James · 26 August 2021

★★★★★ 5/5

Trustpilot

Adam and Anne were very helpful and…

Adam and Anne were very helpful and provided their sincere recommendations and advice where needed. We were able to trust them to a high degree.

Faizan · 16 August 2022

★★★★★ 5/5

Trustpilot

I would like to draw to your attention…

I would like to draw to your attention to A employee Chloe Hosier which I have many communication with over 2 years she has always been calm and professional, put her seft out to sort out the problem, she is a credit to western homes, again a big thank you to her for all she done we'll done CHLOE.Reg / Monica 417 Clarkson Hse

Monica · 15 June 2023

★★★★★ 5/5

Trustpilot

Lovely sale team

It has been a pleasure doing business with Susan from Weston Homes at Edingburgh Way in Harlow. Very knowledgeable and helpful. Thank you Susan.

Anita · 14 September 2022

★★★★★ 1/5

Trustpilot

We still have no idea...

Couldn't really tell you about their build quality as I have still not seen the inside of my house. The date for handover and completion has been pushed three times and twice we've been told with under a week's notice. This house was meant to be our dream house but is been more of a nightmare. The sales team have been less than caring when we've tried to complain or inject even a human element into to the process especially considering our personal circumstances. Today we were meant to find out about our handover but we were never called to say it has been pushed back again and an email was sent after I contacted them first. My husband was just told when he turned up at the site at the end of the day and there was no apology. All we were told was that we would have a beautiful home when it was finished. I've never felt of less importance spending the most money I've ever had in my life. If you don't mind buying a house where they don't care about you or even apologise then go with Weston Homes.

Charlotte · 9 July 2021