BPC Land and New Homes Watford reviews

★★★★★ 5/5

Trustpilot

Satisfied with friendly staffs and after sale services

We bought our first home in Barking Abbey Quay and we are very happy with the friendly and professional staffs Paddy, Lisa and Harriet. They guided throughout the process and very much satisfied with the after sale service. Had minor issues with the house and Irfan helped to resolve the issues swiftly.We were informed about the progress of our house and it was delivered on time. We are satisfied with the quality of the house.

Dèépän · 26 July 2023

★★★★★ 5/5

Trustpilot

My experience was seamless

My experience was seamless. The marketing team was quite helpful and ready to answer my questions and assist with difficulties I faced in the process. I am an immigrant and there were so many seemingly small things that posed challenges but the Weston home did not hesitate to advise and give referrals where necessary. I truly felt supported towards getting my own home.

Customer · 27 April 2024

★★★★★ 5/5

Trustpilot

Great team

Everyone is very helpful, and my home purchase journey went smoothly because of the great team at Weston Homes, especially Lucy Stauber, Lyn Woolfe and Alana.

Customer · 21 August 2023

★★★★★ 5/5

Trustpilot

The venue Hays

Many thanks to Chamela the sales advisor at The Venue Hays, she has been extremely helpful to us and ensured the sale went smoothly 😊

Kozma · 8 September 2023

★★★★★ 5/5

Trustpilot

5 Star service!

5 Star service!The sales team at The Laundry Works really helped us through the buying process and Simon and Ann where so helpful. Clare helped progress our sale which ran through smoothly and with ease. The quality of our home is great and we love the overall specification on offer for the price point. We would have paid far greater for another developer we looked at. We would highly recommend The Laundry Works to friends and family.

JS · 17 May 2023

★★★★★ 2/5

Trustpilot

Purchased a 2-bedroom apartment

Purchased a 2-bedroom apartment at the Venus, Hayes.1. Many defects (sketches and excess paints)2. Poorly/Missing finishes (baseboard for windows, leaking in the bathroom, etc3. Contacted the customer services, but slow to respond or no response at all. I need to keep chasing them.4. Bin collection in the property is just awful, more than 2 weeks without collection, lovely place for rats.5. Estimates for building communal areas to be ready by end of January delayedEDIT: I understand how busy it can be to sort things in time, but at the same time all issues raised by us were told (promised) to be resolved before our moving date which did not happen. So, I believe it's easy to understand how disappointing the whole experience can be.

Victor · 9 February 2023

★★★★★ 5/5

Trustpilot

Pleasure to deal with Lisa, Harriot and Simon

It was a pleasure to deal with Lisa, Simon and Harriet in the Barking Abbey Quay office. The transaction was professionally handled, and I had confidence in the sales team and Weston Homes. I have no reason to believe that the after purchase support will be anything but high quality.

Paul · 24 November 2024

★★★★★ 5/5

Trustpilot

Mick Carter

Mick Carter - A great contractor Mick came in to lay skate board in my kitchen.He came in punctual, carried out professionally and neatly what he was hired to do. Cleaned up everything and ensured I was happy with the job.Weston Homes is lucky to have him. He is really a wonderful and a very pleasant professional. I will recommend him greatly and confidently to deliver jobs within the scope of his expertise.

Edith · 31 August 2023

★★★★★ 1/5

Trustpilot

Regretful Purchase

Bought off plan, architecture drawings all signed off. However after paying a deposit some months later, they changed the drawings including artefacts that reduced space and the view significantly. I couldn't fight as they said they were allowed to make changes that didn't have a material change, however a valuation afterwards did show a decrease, but couldn't fight their lawyers. Also they installed a heating a system which wasn't fit for the building and has left owners with large maintenance bills.They've really left the home owners which something shoddy. I hope this warns people off them, they shouldn't be allowed to build homes.

JE · 31 January 2023

★★★★★ 5/5

Trustpilot

Supportive

Supportive, attentive, and professional team. Special thanks to Teresa and Richard, both were very good at their job. Happy with the overall service!

Onur · 14 October 2023

★★★★★ 1/5

Trustpilot

Lift Moore house Edinburgh gate

Moved into Moore house Edinburgh gate 3/12 /2022 6 weeks ago the lift was out of order from 11dec to the 18 dec . Kone repaired it broke down again on the 5 January still not working 10 day now . Weston homes customer service say it’s down to LRM to get kone to fix it . Kone say they will only deal with WH . Real lack of communication. And you do not get any updates from WH by email or a phone call which they say they will do. they never get back to you customer service is a complete waste of time . So out of six weeks the lift has no worked for 19 days . Is that what you call customer service?

Mr · 15 January 2023

★★★★★ 5/5

Trustpilot

I am happy with my new home in laundry…

I am happy with my new home in laundry works. Ann is so helpful in sorting things out.

Customer · 31 January 2024

★★★★★ 1/5

Trustpilot

Really bad customer care

Really bad customer care. Unfortunately they seem to not really care.For 13 months I’ve had nothing but issues with two patio doors with leaks and drafts. They’ve finally admitted I need new doors but will not give dates. I’ve had three contractors out whom all have said their is a fundamental issue with the doors but none the less they send them out.Their tone when you tend to get hold of them (rather than them return calls) is quite patronising in nature. I’ve invited them to see the problem themselves but they’ve just ignored it.I do wonder if they bought their child say an Xbox for Christmas to play games that when it fundamentally didn’t work and only allowed media player if they would wait 13 months for a fix…. I very much doubt it.One of their fixes was to suggest stopping the patio doors from opening eg not being able to access the balcony’s.The loss of energy is ridiculous but they’ll not talk compensation. I’ve asked for details of the new window sizes on the doors as I have perfect fit blinds but again no response at all.It’s just a very poor experience all round.

Paul · 4 January 2023

★★★★★ 5/5

Trustpilot

Thank you to Sandy …

Thank you to Sandy for helping us get into our first home! Always on hand for any problems or questions. We couldn’t recommend her enough!

Olivia · 15 July 2023

★★★★★ 5/5

Trustpilot

The best sales team

The best sales team. Ann is professional, she helped us to find our new home and we are really happy here.

IRYNA · 25 October 2023

★★★★★ 5/5

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Sandy was so helpful with anything I…

Sandy was so helpful with anything I needed to know

Christian · 12 June 2024

★★★★★ 5/5

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Valerie has been very helpful from day…

Valerie has been very helpful from day one

Nitin · 14 September 2025

★★★★★ 5/5

Trustpilot

Excellent customer care service by the…

Excellent customer care service by the staff, all details explained & attended to, very friendly & supportive ! Ben has been excellent & so is Harry & Irfan ! Made it all a very pleasant experience.

Rithesh · 14 June 2022

★★★★★ 1/5

Trustpilot

Countless Issues with the flat which…

Countless Issues with the flat which are not being repaired quicklyMoved into my new build "luxury living" flat in Hayes in The Venue department but received a flat which was finished in a rush and had a lot of issues/snags:- Scratches and marks on doors/doorframes/skirting- Improper finish of walls- Uneven wooden flooring- Chips in window glasses- Dents appearing on walls and ceilings- Doors not fitted properly which means sometimes they don't close properly- In the three months so far, the property has been without hot water more than 22 times. This means no hot water and heating in the cold months and some of these outages have been more than 24 hours.- Screws missing from fixturesWhen they sell you the flat, they tell you that there will be a customer service team to help out with the issues. But the only service you receive from them is "excuses" on how the situation is out of control and they don't know when it will be fixed. During the weekdays, I have to spend more time on the phone and writing emails to customer services than I get to spend on my regular day job.I'm pretty sure the only response this review will get is "Our Customer Services team are committed to resolving the issues you have reported as soon as possible ________ bla bla bla ____________ we've made them aware of your concerns and to expect your call" and that will be the end of it, with no follow-up action.

Deepak · 21 November 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

***Dear WS. Saying please contact our customer service as your automatic response to every problem holds zero weight when your customer services DO NOTHING ABOUT IT! YOU are the problem. You're a disgrace.**Update: In response to your reply WH - that's a total lie. No-one has met with me to discuss the room sizes and they are not within tolerance as I know what the tolerances are. You guys are a total disgrace. You haven't even installed the shower nearly 3 months in to me being forced to move in before its completed. How about you actually do your job and stop destroying peoples lives??AVOID AT ALL COSTS. If only I could give less that one star. Before I start, I should point out that never have I felt compelled enough to write a review before but if in writing this I can save just one of you from the pain, cost and stress of buying a home with Weston Homes then it's worth it. I wont labour on the point but buying your first home should be an exciting and memorable experience. Sadly mine will be memorable but not for anything good.I bought off plan as you'd expect from a new build and was ushered in to view the property full of expectations just 4 days before I was due to complete. Straight away as the door opened I was hit with a wall of heat but thought 'ok, maybe just the window need to be opened' so I made my way into the apartment across the dirty floor and past the numerous holes in the walls to see that my 2 bed, 1 lounge "luxury" apartment only has 1 window that opens in just one of the bedrooms. The second bedroom and lounge have balcony doors which of course you can open if noise, wind, rain and bugs are your thing or if you're not a fan of fresh air.I also took the time to notice (it really wasn't hard) all of the scratches across all of the windows, the kitchen units that weren't installed properly, the second shower that hadn't been fitted, the wonky flooring, carpets that weren't fitted properly, the extractor fans that don't work, the tiling that hadn't been finished and the overall cheap finish that felt a million miles away from the showhome that I was sold on. To add insult to injury I also measured the rooms as they felt quite small and found that each bedroom was significantly smaller that the measurements I was given and at £550sqm that's £1000s they've taken straight out of my pocket already.I called my lawyer straight away only to be told that if I pulled out then I would lose my deposit and there was nothing else I could do. Great.So being stuck with Weston's interpretation of "luxury" I forked out £360 to get a professional 'snagger' to see if there was anything else that I hadn't noticed and there was....70 other things in fact from radiators not being attached to walls, draws that didn't match, half arsed painting on the ceilings, studs still showing through the walls, gaping holes around the piping, a showed that floods that bathroom, downlights and fire alarms not being installed properly....I mean, I could go on. The list is now in the 90's.Having stayed in the apartment now for probably just over 2 weeks in total (i've owned it for about 45 but i've been avoiding being here and staying with family), the temperature did not drop below 27 degrees (with doors open) which is well above the the new build regulations that state that the temperature should not be above 25 degrees for more than 3% of the year - thats about 11 days and guess what? It's flown past that every day and every sleepless night that i've been here.So I'm stuck with an apartment I can't comfortably live in with no sign of Weston Homes doing anything about it as "that's how it was designed". It says something when a professional snagger tell's you he's never seen anything quite like it. A sentiment that has been echoed by numerous onsite tradesmen who now have the job of trying to rectify some of this.But it's not just me, we started a whatsapp group to get to know our neighbours and socialise but soon found out that everyone is having the same issues and some with much worse than ours.What is clear is that the apartments have been rushed to get us in and Weston are ok with that because now we pay the bills to live in unfinished apartments in the middle of a building site complete with all the ongoing sawing and drilling and banging you'd expect from 7am 6 days a week.I mean, they didn't even have the foresight to put up a road sign to our block for the postman and delivery drivers to find so every single delivery has been painstakingly guided in by phone and if they do eventually bother to find you it gets left in a lobby with no security or CCTV with at least a 1 in 2 chance of it being stolen.Weston are not the supplier of luxury homes and once you are in they do not care. What they are, is the reason that the New Homes Ombudsman Service and housing lawyers exists and they're about to get particularly busy.

Joseph · 10 November 2022

★★★★★ 5/5

Trustpilot

Top notch developers

I’ve been on a long journey with Weston Homes for around a year and half, from buying off plan to now having got the keys to my new home. They have been so informative and supportive throughout the whole process. Well informed, understanding, providing guidance and reassurance and constantly in touch with updates and changes along the way. The level of quality of the builds and homes is really up there. Definitely someone I would want to work with again if I ever needed to.

Suki · 8 November 2022

★★★★★ 5/5

Trustpilot

Great services from the sales team

Fantastic services from the sales team throughout the process - Richard has been a great help.

Jamie · 2 February 2024

★★★★★ 5/5

Trustpilot

Great Service and Property

Communication, sales team and property quality. Everything was perfect.Thank you Julia and Emily, you made easier everything for us.And thank you WestonHomes for this beutiful home.

Can · 22 May 2023

★★★★★ 5/5

Trustpilot

Excellent customer service through out…

Excellent customer service through out process, and excellent communcation through out. Sales staff at Springfield park are friendly and helpfull. Thank you Sandy.

Springfield · 7 August 2023