BPC Land and New Homes Watford reviews

★★★★★ 3/5

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Harlow Purchase

I have given 3 star for Weston Homes but for Claire and Lynn its 5 starsWe have just bought 1 bed flat in Harlow with weston homes. Sales staff very friendly approachable, helpful etc. However I would strongly advised when you do buy property with them that before you complete you must check the property thoroughly for damages etc even though you will advised to check everything once you have moved in we didnt listen to that advise and thank god we did check before we completed. However we provide a massive list of things that needed addressing lot of the things were also major. as we were desperate to complete and we trusted Weston homes as the sales team reassured us everything we listed will be done and corrected including paint work. however after competing and collecting keys we went to check all the work and hardly anything had been touched. We kept asking sales staff through out and every time we had been informed work is being carried out as we speak! To my surprise no one even checked that the work had been carried out. My son who bought the flat as his first home was very very upset to point he was very upset with me as i was over looking everything for him which didnt help the stress and anxiety caused between us. The problem also is we live two hours drive and my son works shift work its very difficult for us to travel which we made it very clear to sales team when we provided the list. We should be compensated for all the running a round and unconvinced this is now causing us. I emailed Weston Home sales Team who immediately forwarded my email to customer service team and Lynn got in touch with me with a phone and email follow was apologetic and very professional and made sure she followed everything through and arrange an f2f app with the manager Claire thank you lynn you were really profession at your job.Claire - honestly i cant thank you enough for your kind help and support when you met us. You were very professional in every way. You were very understanding and went that extra miles to help us You listened to us. so patient. You were very knowledgably. You couldn't apologies enough to us really appreciated. You are a credit to weston homes i hope they are taking good care of you and you are appreciated for your all your hard work. You have brought faith back for us. You really have a heart, you care for people / customers and you dont just promise to get things done you make sure you do get things done. Now that you have taken over I have faith. If it had not been for you honestly I would be seriously seeking advise legally. I have no words how I can thank you. Please dont ever leave they really need good professional people like you and Lynn. thank you x

Sangita · 23 June 2024

★★★★★ 5/5

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Poppy was wonderful

Poppy was wonderful, always willing to help, so kind and thoughtful, so friendly made a stressful experience as straightforward and easy as possible.

Eithne · 4 April 2026

★★★★★ 5/5

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Exceptional Experience with Weston Homes

I recently purchased a flat through Weston Homes, and I am thrilled with the entire experience. From the initial inquiry to the final handover, every step was handled with professionalism, efficiency, and a personal touch.Sales Team: Sandy was incredibly knowledgeable and supportive throughout the process. She provided detailed information, answered all my questions promptly, and were always available to assist with any concerns I had. She was also able to recommend a few solicitors to me, one of which I ended up working with.Quality: The quality of the flat is outstanding. The attention to detail and the high standards of construction are evident in every aspect of the property. The fixtures and fittings are of premium quality, and the overall finish is excellent.Aftercare: Post-completion, the aftercare service has been exemplary. Thus far, Sandy was able to get my minor issues sorted quickly and efficiently, demonstrating her commitment to customer care even after the sale.Overall: I highly recommend Weston Homes to anyone looking to purchase a property. Their professionalism, quality of work, and excellent customer service make them a standout choice in the real estate market. Thank you, Weston Homes, for making my home-buying experience a pleasure!

VM · 7 June 2024

★★★★★ 5/5

Trustpilot

The 5 Stars are for Claire/Zanthe/Charlotte/Mollie.

The 5 Stars are for Claire the best Field Marshal and Manager at Westons. Claire is professional, a listener but most importantly gets things done. Without Claire our Weston’s journey would have been much harder, as not everyone at Westons cares about the customer experience, and some are full of self importance, but not Claire, she has a heart. Claire needs rewarding for her honesty, compassion and explaining things so the new purchaser clearly understands products and builds. It has been a pleasure working with Claire and the girls at customer service. May I also add it was a pleasure dealing with Zanthe too. These people are front end, they put up with a lot of unhappy people but remain calm and professional. A lesson to be learned up the line. Thank you Claire, for your dedication to Weston’s, but more importantly your dedication to us your customer. Lynn & Colin

Lynn · 24 May 2024

★★★★★ 5/5

Trustpilot

Feedback

I’ve met Lisa, Simon & Harriet & they have all been amazing in helping me with purchasing my first home. They are all so supportive, the sales team are frequent in updating you on the property & it’s great having plan review meetings etc so you’re being updated on the property & prepared before hand.Never met a friendlier more helpful sales team.Would definitely recommend Abbey Quay/Western Homes for first time buyersJosias

Josias · 19 October 2024

★★★★★ 5/5

Trustpilot

Lilyana was very polite and welcoming

Lilyana was very polite and welcoming, and she gave a very detailed tour of the property.

Sarayoo · 16 May 2026

★★★★★ 1/5

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Abbey Quay Barking, costs indicated £280,000 above the service charge budget. First year.

A Section 20B notice has been issued to leaseholders at Abbey Quay, Barking. The service charge budget estimate for the first year was £426,351. The Section 20B notice - issued to preserve the landlord's right to recover costs already incurred - indicates that costs for the same period will not exceed £706,198, an increase of almost £280,000 above the original budget estimate.

Marius · 28 May 2026

★★★★★ 1/5

Trustpilot

BUYERS BEWARE - GUN HILL PARK - LOUISE MARGARET

BUYERS BEWARE - LOUISE MARGARET at Gun Hill Park, AldershotI purchased Plot 105 Gun Hill Park (ground floor) in Aldershot, above me is Plot 107 (first floor) and the thermal & sound insulation between the 2 apartments is shocking. I can hear every footstep, conversation, cough, sneezy and any impact made to the floor. This has taken the shine off my purchase as the ceiling will need to be taken down and redone to a proper standard. The materials in situ have been used to pass the legal sound tests to the bare minimum and are listed below (the installation is poor and is perpetuating the noise transfer). • Gypliner Universal concealed grid system (screwed into the joists creating a drum skin) • 2 x 15mm Gyproc Soundbloc • Existing Timber Floor Joists with 140 Rockwool • Hush-DF 10 or similar approved acoustic isolation strip • 22mm Caberfloor P5 chipboard flooring • Silentfloor Gold underlay 4.2mm thick with a built-in foil vapour barrier or similar approved. (this is a WHISPER of underlay……..) • Flooring finishThe developers have failed to create a floating floor and have fixed the chipboard to the joists with screws, then a metal frame system directly to it which creates a drum effect from the drop ceiling. Sound seeps around the walls and you are essentially in a huge echo chamber. I have raised this with Westons and they do not care and will not admit that there is an issue and merely state “ this is the specification” and “it meets part E regs”, this is the bare legal minimum NOT LUXURY. The developers have had a plethora of complaints over the past 2 years from residents who are all being tormented by sound from their neighbours. They are charging a premium price for homes which have a core issue which is bare minimum insulation and poor installation means people have no privacy and neighbours are at war with each other when they are doing nothing wrong, just living. Westons will reply to this saying they will address it, we have gone back and forth about it for 3 months since we purchased the property. The head of customer services knows about it (he is also a company director), the project managers and developers know about it.I do not know where this toxic culture of corporate gaslighting comes from but I hope that Bob Weston is naive to it as I would be sad to put my name to this project knowing what I know now. Customer services cite statistics at you about % satisfaction rates - we are not statistics, we are real people putting life savings and all the money we have into our homes, we trusted you and you have lied to us. There are at least 20 homes here who are HIGHLY UNSATISFIED and distraught about what we have purchased and you are denying the reality of it. I am now left with no choice but to pursue legal action which they are aware of. They lied to me when I toured the development stating that they had “no noise complaints”, this is a downright lie. On the surface this development appears to have luxury finishes but the thermal and acoustic insulation is the bare minimum. If you are thinking about buying plot 107 Gun Hill Park come and visit me, I will show you how much you can hear, you will have no privacy and you will also be tormented by the noise.Find me on Linkedin if you want more information and the truth of buying a property from Weston Homes….. this is a sad story as Gun Hill should be a feather in the cap of Aldershot but sadly the way Westons are behaving is shocking and they should be ashamed of themselves, giving people privacy, warmth and peace is the bare minimum…..They have blocked me and neighbours from telling the truth online and they will try and get this deleted - but I need to share the truth - BUYERS BEWARE all is not what it seems. The developer delete and remove reviews. If you want to know the truth speak to people who live in their developments.

Jacqueline · 5 May 2024

★★★★★ 2/5

Trustpilot

I will not buy again from them

I will not buy again from them. It is appalling. The quality isn't up to the standard of what was shown on the shownroom. We bought a flat and the walls are plasterboards. The paint was only made with one coating and once wiped, it comes off. We had to repaint the property ourselves. Setting that aside, the customer service we received from a customer support is unacceptable.

Vyvyan · 10 April 2026

★★★★★ 5/5

Trustpilot

Sales team at Weston Homes

The Sales Team at Weston Homes have been incredible. During a complicated house sell, the team have been very supportive and understanding. I was given an indepth explanation of how all the top notch gadgets in my new home work on completion day and I am confident the team will be supportive going forward if I need to call upon them.Special mention to Sue who has been beside me all the way to moving in day. Many thanks to all

DG · 17 April 2024

★★★★★ 5/5

Trustpilot

Happy Buyer

The team at Laundry Works went above and beyond to meet our initial requirements, presenting us with a range of apartments to view. Simon and Ann were incredibly helpful, efficient, and friendly throughout the entire process. Their customer service was exceptional, scoring a perfect 10 out of 10, and truly deserves recognition!After reserving and putting down an offer, today we collected our keys. We feel fortunate that the entire process took just over a month.A big thank you once again to the Laundry Works team!

Henry · 12 April 2024

★★★★★ 5/5

Trustpilot

Big thank you to Claire in after care…

Big thank you to Claire in after care customer services. Also to Les Trott who helped us with the management company challenges. We all know new builds come with lots of snags and defects but Weston Homes has ineed resolved most of the snags , we didnt have a good start but things are looking good at the end of 2 years warranty and they always been polite throughout. Its the end product that matters so if you have issues with them, just patience is the key and also report as soon as you have an issue. Chase for your issue to be resolved. And im sure Weston will resolve it for you.

Kian · 12 April 2024

★★★★★ 5/5

Trustpilot

Big thank you to Claire in after care…

Big thank you to Claire in after care customer services. Also to Les Trott who helped us with the management company challenges. We all know new builds come with lots of snags and defects but Weston Homes has ineed resolved most of the snags , we didnt have a good start but things are looking good at the end of 2 years warranty and they always been polite throughout. Its the end product that matters so if you have issues with them, just patience is the key and also report as soon as you have an issue. Chase for your issue to be resolved. And im sure Weston will resolve it for you.

Kian · 12 April 2024

★★★★★ 5/5

Trustpilot

Very happy to have reserved my first…

Very happy to have reserved my first apartment at Abbey Quay Barking. I was well received by Lisa and Harriet last week. They are warm and hospitable and their office is lovely. Harriet took me through the process and procedures, the site and the paperwork patiently and didn’t rush me at all. I had blocked a one hour slot but Harriet patiently gave me all her attention and three hours and three coffees later I knew I had come to right place. Her advice and support made me feel I was in the right hands and I was 100% sure I wanted to invest with Weston homes. The Abbey Quay development is lovely with all the facilities you can ask for. I would like to thank Lisa and specially Harriet for guiding me through this process and making me make the best decision. I look forward to seeing you both more often.

Giselle · 8 April 2024

★★★★★ 5/5

Trustpilot

Liliana was amazing!

Mlle · 28 July 2026

★★★★★ 5/5

Trustpilot

Thank you Weston Homes for everything!

We fell in love with Gun Hill Park as soon as we stepped foot onto the development. From day 1, we were met with smiles from all the staff whether it was the main office; Sue, Penny & Martina or people who stepped in part-time Liliana/Harry. The entire process was smooth, from our offer being accepted, reserving our plot and then the constant communication almost everyday. There was always a helping hand if needed, and we could pop into the property as and when needed to take measurements, map out decorations or simply just to get excited! When it was time to complete, Penny and Sue were extra helpful with proceeding with the Home Demo, walking us through the entire property and answering any questions we had! Thank you for an unforgettable experience as we bought our first ever house🏠. We can’t wait to make it a home now! Ethan & Jessica

Ethan · 4 March 2024

★★★★★ 5/5

Trustpilot

All the Sales team are professional and…

All the Sales team are professional and friendly especially Ann. She is very helpful and provided a lot of information for the area nearby the Apartment as long as the relevant information in detail. I am very happy to buy my first Apartment in Weston Homes because Ann is detail-oriented and told me the procedure accordingly. Since I am staying in UK only 11 months. Thank you for the Sales Team of Weston Homes.

.Cheuk · 26 June 2024

★★★★★ 5/5

Trustpilot

Outstanding Service from Weston Homes

I had an exceptional experience with Weston Homes and am extremely satisfied with the outcome. The professional staff provided outstanding support and guidance throughout the entire process, making it smooth and stress-free. They were always available to address my questions and concerns, ensuring I felt informed and confident every step of the way. I highly recommend Weston Homes for their remarkable services. Thank you for making this journey a truly positive experience.

Ibrahim · 29 July 2024

★★★★★ 5/5

Trustpilot

I had a very positive experience buying my…

I had a very positive experience buying my first home with Weston Homes. I had excellent customer service from Judy and Valerie at Tayfen Court and I’m so happy with my flat and the quality of the build. I felt supported throughout the whole process and would definitely recommend!

MISS · 31 July 2026

★★★★★ 5/5

Trustpilot

Professional Team

We are buying a new apartment at Abbey Quay. The sales team was extremely professional from the very beginning. Simon, Lisa and Harriet were well-prepared, patient, helpful and kept all of their promises. They could answer all our questions, provide all the information needed for us to make a responsible decision. They also organised an event, where future and current residents could talk to each other. In addition to that, we could specify certain details of our future home. We can’t wait for the day when we can move in.

Istvan · 11 February 2024

★★★★★ 5/5

Trustpilot

It has been absolutely amazing…

It has been absolutely amazing experience and many thanks to Martina who has been very supportive and welcoming always. We loved her as we took our 1st step into the sales office, just can’t thank her and the rest of the sales team enough, but would like you to know that me and my family are very very great full for supporting us with finding our dream home.

Barz · 12 September 2024

★★★★★ 5/5

Trustpilot

Best team

It can feel quite intimidating when you step into an office looking for a new home, but Simon, Harriet and Lisa at Abbey Quays were very friendly and welcoming and made me felt at ease. They were always so patient with me when I had mountains of questions and provided me with advice and knowledge to enable me to make a purchasing decision. They really did make the initial process as stress free and as fun as possible for me.

Pui · 25 January 2024

★★★★★ 5/5

Trustpilot

Charlotte

Charlotte, my Customer Service Co-ordinator is absolutely amazing. I feel very looked after by her and feel lucky she has been allocated to me for the next 2 years. She's a really lovely cheerful person and nothing is too much trouble. 5 big Gold stars to Charlotte.

Customer · 4 August 2026

★★★★★ 5/5

Trustpilot

Very happy

Lisa, Simon, and Harriet are wonderful individuals who greatly assisted us and made the entire process enjoyable.The Weston Homes sales department provided significant support and addressed all the inconveniences we encountered along the way.I highly recommend the developer and their sales team.The flat is absolutely perfect. Completion happened on the exact date as promised, and we encountered no issues. Everything went smoothly.

Daniel · 2 December 2024