Trusted Agent profile · Watford
★★★★★
715 reviews across 2 platforms
Sydney Road, Watford, WD18 7PL
BPC Land and New Homes's office in Watford, at Sydney Road, is rated 3.9 out of 5 across 715 reviews on two platforms, including 31 Google reviews rated 3.5.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
1/5
TrustpilotDo not buy from these people!
Do not buy from these people!Along with other reviewers on here we’ve found ourselves caught up in the living nightmare of the cladding scandal after purchasing a new build at Morello Quarter in Basildon. It’s beyond belief that Weston Homes are taking no responsibility for their negligence! Homeowners are being faced with huge bills now to make the building fire safe, money that many just do not have.
5/5
TrustpilotVery helpful staff
Very helpful staff, very informative. And accomodating.
Thank you for your review. We are so pleased you have had a positive experience with Weston Homes and will share your comments with the team.
5/5
TrustpilotMick Was very friendly and attentive
Mick Was very friendly and attentive. Very hard working and fixed all my Snags vert well.
Thank you for your review. We are pleased you have had a positive customer experience with Mick and the team and will share your comments with them.
5/5
TrustpilotWarm welcome
Very good home demo and the welcome kit was a heart warming nice surprise!
Thank you for your review. We are so pleased you have had a positive experience buying your new home with us and will share your comments with the team.
1/5
TrustpilotQuality of finish is terrible
Quality of finish is terrible, customer services are unreliable and communication is poor. This is my first home and I was excited to move in but since then it has been nothing but stress.
We are sorry to read your comments. So we can investigate this, we would be grateful if you could contact our Customer Service team to let us know your contact details and which development you have purchased one of our homes at. Please contact Customer Service by calling 01279 873200 or email customer.services@weston-homes.com - we’ve made them aware of your concerns and to expect your call.
2/5
TrustpilotWe will be writing to management giving…
We will be writing to management giving g our feelings
Thank you for your review. We are sorry to hear that you are dissatisfied with the service received by our team. We have reviewed our internal files and can see that you completed on 30th November 2023; our Team would be happy to speak with you at your convenience. Please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com.
5/5
Trustpilot1023 west
Richard at 1023 west was helpful and informative during my visit
Thank you for your review. We are delighted you have had a positive experience with Richard during your home buying journey. We will share your comments with Richard and the team.
5/5
TrustpilotGreat support from the sale team at…
Great support from the sale team at Springfield Park.
Thank you for your review. We are so pleased you had a positive customer experience purchasing your home with us. We will share your comments with the team at Springfield Park and wish you every happiness in your new home.
5/5
TrustpilotMy experience was excellent
My experience was excellent. The staff were knowledgeable and the build quality and specification were of a high standard. I look forward to the successful completion of my property in the near future.
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us and will share your comments with the team.
1/5
TrustpilotTerrible customer service
Customer service, and business responsibility is non-existent. They left open, overflowing bins in the car park for 5 months while they 'finished' the bin store. Rats and mice infested, and caused almost £800 of damage to my car by chewing through electrical cables.Weston Homes' response was "that's what insurance is for"!I would advise against living in a Weston Homes development.
3/5
TrustpilotI regret to say that but I didn’t feel…
I regret to say that but I didn’t feel I was well look after from the start and also I didn’t feel valued as a customer.
We are sorry to read your comments. So we can investigate this, we would be grateful if you could contact our Customer Service team to let us know your contact details and which development you are referring to. Please contact Customer Service by calling 01279 873200 or email customer.services@weston-homes.com.
5/5
TrustpilotGreat customer service and timely…
Great customer service and timely updates.
Thank you for your review. We are so pleased you have experienced a positive customer journey with the sales team at The Laundry Works. We will share your comments with them. We wish you every happiness in your new home.
4/5
TrustpilotGood communication service and clear…
Good communication service and clear introduction
Thank you for your review. We are so pleased you have experienced a positive customer journey with the sales team. We will share your comments with them.
5/5
TrustpilotAmazing build and a great price!
Amazing build and a great price as well
Thank you for your review. We are so pleased you had a positive customer experience purchasing your home with us. We will share your comments with the team at The Laundry Works and wish you every happiness in your new home.
5/5
TrustpilotGood service from sales team
Good service from sales team. Help me to contact solicitor. But solicitor too professional, feel buy property litter bit complicated in uk
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with us and will share your comments with the team.
5/5
TrustpilotGreat service
5* - nice, quick, efficient. Thanks
Thank you for your review. We are so pleased you have had a positive customer experience with the sales team at The Venue during the purchase of your home. We will share your comments with them and wish you every happiness in your new home.
5/5
TrustpilotExcellent sales staff
Excellent sales staff, good friendly approachSo far so goodI have yet to move into my new home but I am confident it will meet all my expectations
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us and will share your comments with the team.
5/5
TrustpilotTayfen Court
Extremely helpful with great service
Thank you for your review. We are so pleased you have had a positive customer experience at the start of your home buying journey. We will share your comments with the sales team at Tayfen Court.
5/5
TrustpilotExcellent team
The team is friendly and always very helpful!
Thank you for your review. We are so pleased you have had a positive experience with Weston Homes and will share your comments with the team.
5/5
TrustpilotVery helpful with any questions I had
Very helpful with any questions I had, with quick responses times and information. Would highly recommend.
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with us and will share your comments with the team.
1/5
TrustpilotAwful
Awful! We bought a new built flat in Hackney Wick and it's below standards. Two years after moving in, we still have big issues unresolved and struggle to live in it
We are sorry to hear of your outstanding issues. So we can investigate this further, we would be grateful if you can contact our Customer Service team to let us know your contact details and address. Please contact our Customer Service team by calling 01279 873200 or email customer.services@weston-homes.com . We appreciate this is a delayed response to your review on Trustpilot as we have only recently claimed our Trustpilot profile. We value customer feedback and are aware of the importance of responding to concerns. Reviews will be attended to on a regular basis from now on.
5/5
TrustpilotFast process
Fast process! Friendly & easy to use.
Thank you for your review. We are so pleased you have had a positive customer experience with Weston Homes and will share your comments with the team.
5/5
TrustpilotMy experience with buying a plot at Weston Homes
I am please by the help and support that I received from the sales representatives. They were professional and friendly.
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us and will share your comments with the team.
5/5
TrustpilotJulia from Sales team is great!
Julia from Sales team is friendly, quick to response and attentive! Would recommend!
Thank you for your review. We are pleased you have had a positive customer experience with the team at The Venue and will share your comments with them.
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