Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotGreat design but impossible to repair
Not only do we have massive cladding issue with our apartment in Basildon, we have now been advised that as we have an issue with the toilet, there is no access panel to this and so all tiles will have to be removed, toilet repaired and then new tiles installed. At a cost of around £800. Totally ridiculous.Great looking design but impossible to repair. Why wasn't an access panel installed at the time. So simple !!!Stay away from Weston Homes !!!!
Phil · 1 July 2021
★★★★★ 5/5
TrustpilotNice new home in Barking
My new home is really nice - the sales team and customer service team has been very helpful in answering all the questions I have and helping me to settle in.
Customer · 26 June 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you are happy in your new home and that you are finding the post-completion support from our Sales and Customer Service teams helpful. We will share your comments with the teams.
★★★★★ 3/5
TrustpilotBooked only, buying not completed yet
Cannot tell our experience yet as buying has not completed ( Infact construction is yet to start- booking done though) . There is no option yet for ‘cannot tell’ hence average rating
SK · 24 May 2021
★★★★★ 5/5
TrustpilotI would like to thank all the member…Adam Jess Ann
I would like to thank all the member from the Weston homes team who are Jess, Adam and Ann who has been very greatful and helpful through out the purchase.The overall process was very seamless and amazing.Thank you.
Arvind · 31 October 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with us and will share your comments with the team.
★★★★★ 1/5
TrustpilotEndless Snag List and Fire Safety Issues
If i could give them 0 stars i would!First off the build quality of the development I purchased from this developer in 2016 looks good but is of very poor quality.My snag list was 196 items long and not everything was fixed and other issues have arisen since.I am also court up with the FIRE SAFETY issues, Weston Homes has taken their money and run. Although some safety issues have retrospectively changed, it has come to light that certain fire safety issues that were legislation at the time of construction were not met. WESTON HOMES has offered no assistance and are only interested in their bottom line.Ignore all of the responses from WESTON HOMES on this page, they are just trying to look like they will hold a conversation. They just respond denying all liability and wrongdoing.Resident of Morello Quarter.
Max · 24 March 2021
★★★★★ 1/5
TrustpilotDeveloper that is only interested in providing unsafe properties and offers no help to fix things.
I could not recommend a worse developer to go with.Not only is their workmanship questionable they build properties that do not conform with building regulations and show absolutely zero willingness to own up to their negligence as a business.Don't want fireproof cladding Weston homes is for youDon't want cavity barrier Weston homes is for youDon't want firebreaks installed between the floor Weston Homes is for you.Want a flat that you can't sell as it has zero value and are unable to remortgage due to a severe fire risk. Weston Homes is for you.Want to be lamped with tens of thousands of pounds in costs to fix a build you have no legal responsibility for Weston homes is for you.Want an actual property that is safe for you and your family that you can trust in and know you're future isn't completed screwed DON'T GO WITH WESTON HOMES.Absolute thieves selling dangerous properties for a quick buck.I hope to see you in court one day for stealing my future. Don't bother replying to this post with your pathetic copy paste default answer. Your customer service department are all to well informed about the cladding and fire safety shambles you have caused.Same goes for your Directors, i sincerly hope none of the people you know are stuck in this nightmare at threat of bankruptcy caused by these so called responsible business people.Just get your stupid management to own up to their mess and use their so called profit to fix issues they should never have caused in the first place.
Samuel · 24 March 2021
★★★★★ 5/5
TrustpilotYour staff at Maidstone couldn’t have…
Your staff at Maidstone couldn’t have been anymore friendlier than they were. So helpful, nothing was too much trouble for them.
Mrs · 1 February 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you had a positive experience with the team at Springfield Park and wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotSpringfield Park, Maidstone.
All the staff in the Sales Office at Springfield Park, Maidstone, are friendly and take their time explaining everything. From reserving a flat to exchanging contracts took just over a month (with two bank holidays in the middle). Happy so far.
Una · 4 May 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us and will share your comments with the team.
★★★★★ 1/5
TrustpilotRubbish finishing
Rubbish finishing. Cheap Windows, cheap doors, fire doors not fit for purpose. Absolutely no snagging done by developer. Not helpful at all.
Francois · 30 December 2023
Agent replied · 12 June 2024
Thank you for your feedback. I am sorry to hear of your concern and I have forwarded it to our Customer Services team who is best placed to deal with this. They will be in contact with you in respect of this, in due course.
★★★★★ 5/5
TrustpilotIt was a really smooth and great…
It was a really smooth and great experience with Weston Homes. They all very helpful. Highly recommended.
Piotr · 11 April 2024
Agent replied · 12 June 2024
Thank you for your review. We are delighted you have had a positive customer journey with the team and will share your comments with them.
★★★★★ 5/5
TrustpilotExcellent experience managed by Ann and…
Excellent experience managed by Ann and Simon.Made the sales process easy and straightforward. Negotiated handover with PCS for my birthday and rang me the day singing happy birthday.
Arham · 1 August 2023
Agent replied · 12 June 2024
Thank you for your review. We are pleased you have had a smooth process during your home buying journey with us and wish you every happiness in your new home. We will share your comments with the team.
★★★★★ 5/5
TrustpilotVery comprehensive detailed description…
Very comprehensive detailed description of all aspects of purchasing process
Ken · 14 August 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave a review. We are pleased to hear you have had a positive experience with us purchasing your home at Gun Hill Park. We will share your comments with the team. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotPurchase of property recently
From viewing the property to completion and customer services afterwards. The whole team amazing. Thank you
Customer · 26 April 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience on the purchase of your new home. We will share your comments with the team.
★★★★★ 5/5
TrustpilotStaff were knowledgeable and friendly
Staff were knowledgeable and friendly. All questions/ queries were answered. Whole process went smoothly. Thrilled with our purchase.
Penny · 9 March 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you had a positive customer experience purchasing your home with us. We will share your comments with the team at Edinburgh Way and wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotVery bad experience with their customer…
Very bad experience with their customer service and the management agent, especially their management agent in The Launchry Works, nothing they can do, just reply you all the unrealitic words
Ng · 19 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are very sorry to read your comments. We have reviewed your plot file and can see that there are no remaining outstanding items. If you have any additional concerns or queries, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com.
★★★★★ 1/5
TrustpilotWarning to all buyers If you’re looking…
Warning to all buyers If you’re looking at a development where they have social housing don’t be fooled like we were when they said they were going to put key workers in there like nurses doctors et cetera we’ve got houses over the back of us one with a drug dealer It’s driving all the residents on our estate mad Peabodys housing association can’t be interested so I’m pretty sure Weston homes couldn’t give a damn either
Tim · 3 June 2021
★★★★★ 4/5
TrustpilotGreat experience with Sales Team
Sandy’s Sales team are exceptional, cannot fault them for their continued help and professionalism.Customer service and follow up with snagging issues is poor on the whole
Emma · 12 August 2023
Agent replied · 12 June 2024
Thank you for your review. We are pleased you have had a positive customer experience during the purchase of your new home. We are however sorry to read your comments regarding outstanding issues in your property. Our Customer Services Coordinator will be contacting you today to discuss the last remaining issue and arrange a mutually convenient time for our Customer Services Operative to complete the work. Our Customer Services team are available to assist you if you have any further queries. Please contact them on 01279 873200 or email customer.services@weston-homes.com.
★★★★★ 5/5
TrustpilotGreat purchase experience
Every contact with Weston Homes was very pleasant. Throughout our entire purchase journey Weston Homes exceeded our expectations.
Manuel · 15 February 2024
Agent replied · 12 June 2024
Thank you for your review. We are delighted you have had a positive experience with Weston Homes and will share your comments with the team. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotI’m Mr Grover Mony
I’m Mr. Grover, residence of Apt No.1, 14 Power House Lane UB3 1FN HayesThe management, services of The Venue, Ms.JuliaShe’s very helpful and cooperative I’m much happy appreciated.Thanks
KARTAR · 24 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are pleased you have had a positive customer experience with Julia and the team at The Venue and will share your comments with them.
★★★★★ 5/5
TrustpilotFab sales team
Richard & Teresa we’re so helpful during our purchase and are still happy to assist with any questions. Love our new home
Ms · 24 October 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you had a positive customer experience with Richard and Teresa during the purchase of your new home. We will share your comments with them and wish your every happiness in your new home.
★★★★★ 1/5
TrustpilotWorst Service
Can’t quite believe how bad this company is! We bought a property in Peterborough, Fletton Quays and have had nothing but issues that are constantly ignored! Right now we are having to live with leaks in the living room and bedroom, they just don’t care, regret making this purchase
Coria1 · 31 October 2019
Agent replied · 15 June 2024
We are very sorry to hear of your issues. So we can investigate this further, we would be grateful if you can contact our Customer Service team to let us know your contact details and address. Please contact Customer Service by calling 01279 873200 or email customer.services@weston-homes.com. We appreciate this is a delayed response to your review on Trustpilot as we have only recently claimed our Trustpilot profile. We value customer feedback and are aware of the importance of responding to concerns. Reviews will be attended to on a regular basis from now on.
★★★★★ 4/5
TrustpilotI live in 98 repton house with family
I live in 98 repton house with family, Very good development for living. It’s new and modern. I like my spacious balcony, big windows and amazing views from our flat.
Kyin · 27 February 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with us and will share your comments with the team.
★★★★★ 5/5
TrustpilotVery good experience Weston Home 1023
Very good experience Weston Home 1023.Richard and Teresa helped me a lot to choose my place and with the buying process. They were very helpful and professional.
Jean-Charles · 29 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience with Richard and Teresa at 1023 West. We will share your comments with them.
★★★★★ 5/5
Trustpilotgreat experience
It was a great experience
Alia · 11 September 2024
Agent replied · 22 October 2024
Thank you for your review. We are delighted you have had a positive customer experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
