Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotSales team were very helpful and…
Sales team were very helpful and professional- very impressed with them. However, despite the building being over a year old the car parking entry gate is not closing, we have an intercom entry phone that is not working, balcony door not locking and window that cannot open. A few more basic things that should have been picked up by site/project manager during inspection.
Francois · 18 May 2021
Agent replied · 12 June 2024
Thank you for your review and comments. We take pride in the homes we build and are sorry to hear of these issues that you are experiencing. Please can you contact our Customer Service team by calling 01279 873200 or email customer.services@weston-homes.com and they will investigate.
★★★★★ 2/5
TrustpilotI bought off plan being told my house…
I bought off plan being told my house would be finished to the same specification as the show home - 3 and a half months after moving in I am still waiting for a list of snagging to be resolved! Even the MD refuses to answer emails - customer service are full of broken promises - worse decision I ever made will NEVER by from Weston Homes again!
Tracy · 17 November 2019
Agent replied · 15 June 2024
We are sorry to hear of your disappointment. So we can investigate this further, we would be grateful if you can contact our Customer Service team to let us know your contact details and which development you have purchased one of our homes at. Please contact Customer Service by calling 01279 873200 or email customer.services@weston-homes.com - a Customer Services Manager will be in touch. We appreciate this is a delayed response to your review on Trustpilot as we have only recently claimed our Trustpilot profile. We value customer feedback and are aware of the importance of responding to concerns. Reviews will be attended to on a regular basis from now on.
★★★★★ 5/5
TrustpilotI should say without doubt that The…
I should say without doubt that The Laundry works, Weston homes team , Ann, Alana and Simon are professional experts in their job with high moral values
Nahla · 26 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us purchasing your home at The Laundry Works. We will share your comments Ann, Alana and Simon.
★★★★★ 5/5
TrustpilotAnna
Anna , Alana and Simon are brilliant in their professional capabilities. They assisted me & my wife at their best in securing a successful purchase ( under process).I must thanks team the Laundry works, Watford
Customer · 25 February 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have experienced a positive customer journey with the sales team at The Laundry Works. We will share your comments with Ann, Alana and Simon.
★★★★★ 4/5
TrustpilotNew Home in Springfield Park
New Home in Springfield Park - May 26, 2023The Sales Team is excellent. I was impressed with the modern fixtures and the technology incorporated into the flat. The price was right and the location is great.The After Sales assistance with some matters has been very good.
Maelang · 27 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive experience with the team at Springfield Park. We will share your comments with them.
★★★★★ 4/5
TrustpilotGood customer service
Mick Carter done a good job fixing small defects. Sound guy with good people skills. Amber Hardy also did well, responding promptly to all emails. Solid work from both, really pleased.
Shrav · 13 May 2024
Agent replied · 12 June 2024
Thank you for your review. We are delighted you have had a positive experience with our customer care team. We will share your comments with Mick and Amber.
★★★★★ 1/5
TrustpilotI moved into The Laundry Works in…
I moved into The Laundry Works in August 2022, but until today, I still can't park my car in my own parking space. Nobody has told me where my parking space is. Their customer service doesn't care about our feedback and just replies with unrealistic answers.
Ng · 23 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are very sorry to read your comments. Areas of resident parking at the development remain under construction and residents will be informed as soon as their legally conveyed bays are available. We apologise for any inconvenience this may cause. We have reviewed your plot file and can see that there are no remaining outstanding items. If you have any additional concerns or queries, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com. They are aware of your concerns and are expecting your call.
★★★★★ 1/5
TrustpilotDONT BUY FROM WESTONS
I wish I could give this unprofessional, dodgy company a zero. Having purchased a flat from them in Basildon, I have found their Cladding is unfortunately for purpose and they are washing their hands of this issue- despite knowing all along.DO NOT PURCHASE FROM THESE COWBOYS!!!
R · 4 April 2021
★★★★★ 5/5
TrustpilotExtremely pleasant experience with…
Extremely pleasant experience with Phanta and Emily! They made the entire process stress-free for me; from my first viewing to completion! Very knowledgeable duo too
Sheryl · 14 August 2024
Agent replied · 24 August 2024
Thank you for your review. We are delighted you have had a positive customer experience purchasing your new home at The Venue. We will share your comments with Emily and Phanta. We wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotDo not purchase from Weston Homes
Do not purchase from Weston Homes, do not even go to visit any showhomes - your time and money are precious, do not waste them. We did and now regret it bitterly…
Ana · 4 April 2024
Agent replied · 12 June 2024
Thank you for your review. We are sorry to read your comments. From the information you have provided, we have been unable to identify the property you have purchased. So that we can assist you further, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com. Alternatively, if you are able to provide your contact details our Customer Service team will be in touch.
★★★★★ 5/5
TrustpilotExcellent service from all the team
Excellent service from all the team throughout especially Rachel at Springfield Park. We were kept informed and fully supported during the difficult conveyancing process and are confident we will continue to benefit from the same high standard now that we are in our flat.
BH · 24 July 2021
★★★★★ 4/5
TrustpilotRoadside balconies
Why are the balconies facing the main road uneven its an eyesore when the rest are perfect. This is springfield park l live in Guinevere point balconies perfect l have taken photographs if you need them, you can also borrow my spirit level
Terence · 4 July 2023
Agent replied · 12 June 2024
Thank you for your review. We are sorry to read your comments. Weston Homes purchased Springfield Park with full planning consent and whilst we were able to make some minor material amendments, in essence the design and alignment of the balconies are in accordance with the original planning approval. We would thank you for your feedback and we appreciate that such architecture is not always uniformly welcome.
★★★★★ 5/5
TrustpilotSpingfield-Park Development Sales Team
The sales team are extremely helpful. George in particular goes over & beyond and has been an extreme pleasure to work with. I would and am recommending my friends to visit Weston Homes.
MSO · 22 February 2024
Agent replied · 12 June 2024
Thank you for your review. We are delighted you have had a positive customer experience with the sales team at Springfield Park. We will share your comments with George.
★★★★★ 5/5
TrustpilotOutstanding Service
We are really grateful with Phanta Williams for her professionalism, caring and understanding.She went the extra mile in every step of the process to make us feel supported and pleased.
Hernan · 21 April 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience and have felt supported during the purchase of your new home. We will share your comments with Phanta.
★★★★★ 5/5
Trustpilot1023 West Sales Brentwood
Weston Homes Brentwood have always been extremely quick and efficient to help with any minor issue we have had, before, during and after our sale. Very friendly and approachable, would thoroughly recommend them.
Stephanie · 18 February 2024
Agent replied · 15 June 2024
Thank you for your review. We are pleased you have had a positive customer experience with the team at 1023 West. We will share your comments with them.
★★★★★ 5/5
TrustpilotWonderful team effort
I would like to nominate Ann from Sales team for her outstanding customer service she is a big credit for this company I would say all The Loundry Work sales team in Watford‘ve been very helpful and delivered good care about customers
Aga · 30 June 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience with Ann and the team at The Laundry Works. We will share your comments with them.
★★★★★ 5/5
TrustpilotWeston Homes are fantastic
Weston Homes are fantastic. Even once you’ve moved in they’re always willing to help you with anything as you settle in. Couldn’t recommend them enough and the specifications on their homes are luxurious and second to none.
Steph · 1 November 2023
Agent replied · 12 June 2024
Thank you for your review. We are delighted you have had a positive customer experience during your buying journey and wish you every happiness. We will share your comments with the team.
★★★★★ 5/5
TrustpilotVery welcoming front staff from the…
Very welcoming front staff from the moment we viewed the marketing suite until now that we are waiting for our house completion date.Everything has been provided for us with easy to follow guides for first time buyers.Sending regards to Harlow team!
Miss · 28 September 2021
★★★★★ 1/5
TrustpilotHorrible company
Horrible company. Here to make money, not make good accomodation for people. Ripped us off and misrepresented things from day 1. Sold many flats to foreign investors. This reduces their obligation to final end user.Mis sold structural elements in the flats, so now 2 huge columns that were not in sales plans or their website.Crap £17,000 per flat boiler system that was never fully working. Roof garden was not built to support plants.They have gone to court with other residents and thrown huge amounts of money at it to win.
Chris · 30 November 2022
★★★★★ 5/5
TrustpilotThe sale staff Simon and Ann are very…
The sale staff Simon and Ann are very helpful and professional. I have found the whole purchasing experience was very good and went very smoothly.
Alice · 29 June 2024
Agent replied · 24 August 2024
Thank you for your review. We are delighted you have had a positive experience with our sales team at The Laundry Works. We will share your comments with Simon and Ann. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotExcellent flat and company
From viewing to moving in was less than 2 weeks after months of being homeless because of slow solicitors, estate agents and management company elsewhere. I am very happy in my new home and would totally recommend Weston Homes and their employees.
Jane · 17 May 2021
★★★★★ 1/5
TrustpilotDon't be fooled by their CHEAP Bathroom electronics (very unreliable)
Don't be fooled by the CHEAP Chinese electronic equipment they install in the bathrooms of their new-builds !Everything looks modern at but the digital shower controller and electric taps go faulty after a few months ! I had to replace the shower controller twice - first after 13 months and their sister company BRITISH OFFSITE (in Essex CM77 7AL) said it's outside the 12 months warranty ! Second time within 12 months (so inside the warranty period) they are asking for the unit to be sent back first ! They are not paying for the plumber, they are not paying for the postage and I have to do all this for a SHOWER !How long are bathroom equipment supposed to last ? 12 months or 12 years ???Very frustrated with WESTON's cheap equipment and how their sister company BRITISH OFFSITE sell spares act unethically ! I should take them to court !
Suji · 24 October 2022
★★★★★ 1/5
GoogleHad an appointment to view a showroom with my partner, turned up and the sales rep was busy with another client during the appointed time. Got told to go and have a look ourselves at the showroom and if we were interested to find out more - book another appointment... When comparing to every other competing company in the area they have the worst service available. No time given during the appointment, no explanation or answers to any questions and completely ignored during the appointment. Also - the first ever showroom I've seen with such uneven flooring lol.
V · 16 October 2022
★★★★★ 5/5
TrustpilotBrilliant Experience
Kaye, Wendy and Harry from sales were absolutely brilliant from the minute we walked into the show room all the way through to completion. Always going above and beyond to ensure everything went smoothly!
Ellie · 3 December 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you had a positive customer experience purchasing your home with us. We will share your comments with the team at Edinburgh Way and wish you every happiness in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
