Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWeston Homes= Fantastic Team
Weston Homes made it seamless, I used their recommended broker and solicitor and they were amazing!I also had some enhancements from Weston homes to support my purchase which was absolutely brilliant considering the interest rate lately. It’s been an amazing journey contrary to what people have told me. Between August and October, all necessary paperwork was completed. Looking forward to move in date now👏🏾👏🏾
ABBY · 1 November 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased you have had a positive experience with us and will share your comments with the team.
★★★★★ 5/5
Trustpilot1023 West Brentwood
Rich is always incredibly helpful and super attentive! :)
Belle · 13 June 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive experience with Rich at our 1023 West development in Brentwood. We will share your comments with him.
★★★★★ 4/5
TrustpilotThe sales team at Weston Homes did a…
The sales team at Weston Homes did a decent job in terms of communicating the current situation of the new build and we had a smooth transition to our new home.
Gourishankar · 24 November 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us purchasing your home and we will share your comments with Lisa and Harriet. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotDream Team
Harriet, Simon and Lisa- really are the dream team! All have been so nice and helpful throughout the entire process. Buying a property can be really complicated, especially for a newbie but they answered all my questions and alleviated all my worries. Super happy with Abbey Quay!
Ilhem · 23 January 2024
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive customer experience with the sales team at Abbey Quay during the purchase of your first home. We will share your comments with the team and wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotA company that I wouldn’t even trust to…
A company that I wouldn’t even trust to build my garden shed. Given their attitude over the cladding crisis and washing there hands of any building defects I think they are the lowest of the low. Given there behaviour I hope planners take note so that their business grinds to a halt and no more people have to suffer the abhorrent behaviour. Put your house in order Bob. Soon you will have no business
Jonathan · 24 January 2021
Agent replied · 15 June 2024
We are sorry to read your comments. So we can advise you further, we would be grateful if you could contact our Customer Service team to let us know your contact details and which development you have purchased one of our homes at. Please contact Customer Service by calling 01279 873200 or email customer.services@weston-homes.com - we’ve made them aware of your concerns and to expect your call. We appreciate this is a delayed response to your review on Trustpilot as we have only recently claimed our Trustpilot profile. We value customer feedback and are aware of the importance of responding to concerns. Reviews will be attended to on a regular basis from now on.
★★★★★ 5/5
TrustpilotDream House
I give Weston Homes a 5 star! They have made everything easy for me to make my dreams come true! Thanks so much to Ms Alana who has been very helpful to me since the start till the end of the process of buying my dream house here in the UK. She’s a star!
Marvin · 3 August 2023
Agent replied · 12 June 2024
Thank you for your review. We are delighted you are happy with your new home and have had a positive experience with Alana and the team. We will share your comments with them.
★★★★★ 3/5
TrustpilotWESTON HOMES don't provide secure car parks.
When I went to purchase the property I was told that The property comes with a secure carpark. Unfortunately my motorbike was stolen. When questioned about the security Iwas informed that WESTON HOMES don't provide secure car park nor they install CCTV cameras.The carpark gate is absolutely not practical as it can be push-opened to enter.
Dolrich · 7 June 2023
Agent replied · 12 June 2024
Thank you for your review. We are sorry to read your comments and that your motorbike has been stolen from the car park. Our Customer Services team have been in communication with you regarding the gate which has been checked by our site team. We can confirm the gate is now in full working order. Access through the gate is via the use of a fob and the gate automatically closes. For further assistance please contact our Customer Services team by calling 01279 873200 or email customer.serices@weston-homes.com.
★★★★★ 4/5
TrustpilotVery pleased with the quality of our…
Very pleased with the quality of our Weston Homes flat, and with the customer service. (We had an issue with our decking, which took a little longer to resolve than we would have liked, but was resolved to our satisfaction in the end).
Andy · 12 April 2024
Agent replied · 12 June 2024
Thank you for your review. We are delighted you are happy with your new Weston Homes apartment. We will share your comments with the Customer Services team and wish you every happiness in your new home.
★★★★★ 1/5
TrustpilotBelieve me I wouldn’t even give them 1…
Believe me I wouldn’t even give them 1 star Customer service team that never reply to any emails.ridiculous all very good when they are trying to sell you a property but that’s when it stops
Sam · 30 August 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. We are sorry to read your comments. We understand our Customer Service Team has been in contact with you to conclude the issues you raised. If you have any further concerns, our Customer Services team is available to assist you and can be reached by calling 01279 873200 or emailing customer.info@weston-homes.com.
★★★★★ 5/5
TrustpilotThank you Sandy and the team !!!
Meeting Sandy, very professional, from the start. Then viewing the show home the biggest thing that stood out was the space! Weston homes has quality branding, and impressive open plan living, and ticks all the boxes for young communities. Along with the Help to Buy scheme which helps people get on the property ladder!
Stephen · 24 July 2023
Agent replied · 12 June 2024
Thank you for your review. We are delighted you have had a positive experience buying your new home from us and will share your comments with Sandy and the team.
★★★★★ 5/5
TrustpilotI recently purchased a flat at…
I recently purchased a flat at Springfield Park and was delighted with the service I received through out the sale. As a first time buyer I was very grateful that all my questions were answered quickly and informed on how development was going. The site is beautiful and cannot wait to see it when all finished.
Anna · 26 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive experience buying your first home with the team at Springfield Park. We will share your comments with them.
★★★★★ 5/5
TrustpilotI have moved into Gun Hill Park in…
I have moved into Gun Hill Park in March 2023. Martina ,Penny and Sue have been extremely helpful and professional from start to finish. Martina always explained everything to me into details and made sure I’m happy and understood everything. I would highly recommend the Gun Hill Park. I’m so pleased and happy with my apartment.
Feliciano · 25 May 2023
Agent replied · 12 June 2024
Thank you for your review. We are so pleased you have had a positive experience with the team at Gun Hill Park and that you are happy in your new home. We will share your comments with the team.
★★★★★ 5/5
TrustpilotBrilliant Team
Lisa,liliana,Harriet and Simon are brilliant and very helpful. Excellent customer service as they take time to explain everything to you. The process is smooth and they are with you every step of the way so u never feel alone.
Aniesa · 23 August 2025
★★★★★ 5/5
TrustpilotExcellent property, equally excellent service
We got from under offer to completion in about 5 weeks and Sandy at the onsite sales office helped make that happen.She went the extra mile every time something was asked of her which made the process easy.The apartment is beautiful and the level of specification is much higher than other developers around. Would buy from Weston Homes again.
David · 20 December 2024
★★★★★ 4/5
TrustpilotSales team are very supportive and…
Sales team are very supportive and professional all the way. I truly recommend the experience of buying with Martina, Sue and Penny. They make the sale a very enjoyable journey.
MONICA · 6 November 2024
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us at our development in Gun Hill Park. We will share your comments with Martina, Sue and Penny.
★★★★★ 1/5
TrustpilotAwful
Awful. Awful. Awful. Avoid this house builder at all costs. Bought property at 1023 West Brentwood. Company acts in bad faith. Poor communication. Treats customers (home buyers) with total disregard and as fools. Shameful behaviour of management. We have bought a number of new build houses from a variety of new house builders. Weston Homes are the worst we have experienced by a long way.
Jack · 28 May 2022
Agent replied · 12 June 2024
We are very sorry to read your review. Our Head of Customer Services recently met with you to discuss your concerns and our Customer Services team have been in contact. We are committed to resolving the other issues you have reported as soon as possible.
★★★★★ 5/5
TrustpilotExtremely positive experience with Harry
Extremely positive experience, I had the pleasure of buying a property with Weston Homes Harlow, where I was assisted through the purchasing process by Harry O. He provided excellent service throughout being detailed and patient at every step. A daunting process was made incredibly easy. After 6 weeks of living here he has remained attentive and I remain excited to be living here.
Oli · 15 August 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us and will share your comments with the team.
★★★★★ 5/5
TrustpilotWe have downsized from a large house to…
We have downsized from a large house to a new apartment which has not been easy. Valerie and Judy have been a great support to us and are always helpful and pleasant when we need assistance. Nothing is too much trouble.
S.Lupton-Markham · 26 July 2025
★★★★★ 1/5
TrustpilotThere builds look great but went into…
There builds look great but went into the cross Watford and found the two lady’s very rude and aggressive in there manner and the way they speak to the public very stoney faced not the kind of welcome you would expect when people are going to part with a lot of money to buy a flat the 2 lady’s would suit a career change prison wardens spring to mind .
D · 27 July 2021
Agent replied · 24 August 2024
Thank you for your comments and we are sorry that on this occasion the Customer Service you experienced was not to our usual high standards. If you are still interested in living at Watford Cross, we would very much like to speak with you to discuss your requirements, so please do contact us again on 01279 873 300 or email sales@weston-homes.com
★★★★★ 1/5
TrustpilotLangley Square, DA1
Tried to view property via sales office. Stopped on road (briefly, 2mins, evidenced) to ask for direction to office.Slapped 7 days later with £100 parking charge, didn't park in loading bay/residents bay or anything similar.Now being threatened by debt collectors and litigation through the courts.Weston Homes don't want to help or know.So much for their 'customer charter'. It's worthless and an empty promise.
Steven · 8 July 2022
Agent replied · 12 June 2024
We are sorry to read your comments. The Sales & Marketing Suite at Langley Square closed over 12 months ago with all homes at the development sold out. Parking at the development is managed on behalf of residents by The Ringley Group. If you are a resident at the development please contact their support team at 020 7267 2900 for further assistance.
★★★★★ 1/5
TrustpilotAwful after sales service
Ok to sell but after sales service poor. Integrated dishwasher door still not repaired from 9 months ago but more importantly the boiler has been leaking since 20/4. Finally! I Waited for a plumber today as arranged by Jan customer services Springfield Park Maidstone and no one turned up!!! Who’s liable if it leaks to the downstairs apartment. And all within 2 year warranty.
Oliver · 23 May 2022
Agent replied · 12 June 2024
Thank you for your review. We are very sorry that you are unhappy with the level of service you have received. The issue has been raised with the team. A Customer Services coordinator has been in regular contact with you regarding both issues and a time convenient for you has been made to resolve both issues. A member of our team will be in touch with you to confirm that both issues have been completed. Please contact Customer Services by calling 01279 873200 or email customer.services@weston-homes.com if you have any other concerns.
★★★★★ 1/5
TrustpilotAppalling company
Appalling company. Shoddy builds, massively altered floor plans before build completion but after a deposit is paid. Should definitely steer clear. Also don't believe the replies they add to reviews (as I've seen for other friend's reviews), they make some fake comment about sorting out an issue and everything being fine.
J · 16 August 2023
Agent replied · 12 June 2024
Thank you for your review. We are sorry to read your comments. We are unable to identify you or the development where you have purchased from the information provided. To enable us to assist you further, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com. They are aware of your review and are expecting your call.
★★★★★ 1/5
TrustpilotLeft the development with so many lift…
Left the development with so many lift issues and installed heating solutions so state of the art that it doesn't work yet eats funds like a dinosaurs. It will cost exuberant amount of service charge for you after hand over. Least to mention the building design; left a pillar of the building going through my living room.
Zadil · 31 January 2023
Agent replied · 12 June 2024
We are very sorry to read your review. So that we can assist you further, please contact our Customer Services team on 01279 873200 or email customer.services@weston-homes.com with details of the development you are referring to. We have made them aware of your concerns and they are expecting your call.
★★★★★ 1/5
GoogleWhen we showed interest in the property, Weston homes ( Laundry works, Watford)said that they provided 1 allocated parking space per flat. But it is a complete lie. You see cars being parked randomly and you end up going round in circles and parking your car near other blocks of flats even though you have a residence parking permit. You can see once peaceful flat mates getting into arguments over parking spaces..last thing you want when coming home after an exhausting shift after work . They handed over the management of the parking spaces to another company and the problem with parking still persists. Good sales people, but very very poor after care and management.
Grace · 16 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
